Scenario: You have just been hired as the HIM Quality Coordinator. This is a new position in the HIM Department. Your job tasks read as follows:
• Develop and implement the HIM Department Quality Plan
• Develop data collection, date analysis, and data presentation tools for use in the quality plan.
• Report findings to the HIM Director, Administration, Medical Staff Director, and Medical Staff Committees as appropriate.
As a HIM quality coordinator of hospital, the new plan suggested is electronic based database and HIE. Electronic database process will help in storing all information in a hierarchy manner. Apart from this, it will also help in managing and checking other processes. Human information exchange process will help quality management. And they will also help in maintaining other attributes. Apart from this, HIE process will also help in auditing process of every element. Regarding the scanning backlog the new plan suggested is electronic database system and other related database (Armentrout & Armentrout, 2009). On the other hand, billing system of hospital can be improved by this electronic database system. Bills information is stored in system, then depositing due date can be recognized easily. The coding system can be improved by providing training to new employees. It will help new employees to know about organization and their working. In addition to this, their roles and responsibilities should also be taught them properly. On the other hand, information release process can be improved by online database system or electronic database system. This process will help to store all information properly and can be extracted also easily. The other process, that is, transcription process or outsourcing process. It can be improved by providing proper requirement details. And it will help Insourcing Company to know about demand and delivery as per it. Apart from it new employees should be provided proper initial training about their duties.
The people involved in this plan will be every employee present in organization. As mentioned by Ansel (2010), new plan implemented can only be successful. When all employees are involved in coordination. The structure of the people involved in this organization are as –
Diagram 1: People involved in implementation process of new plan in organization
According to this new plan, the reporting will be done to head of the organization at last. But, before that all departments will be updated. For example, suppose pharmaceutical department of hospitals bills are to be paid in two days. Then the information will be displayed in reminder in all department and mainly in billing department. After the clearing of bills. They will be updated in database (Fottler et al., 2010). And at the end this report will be shown to head of department and organization. Reporting in new plans will be done in database and information will be updated. Then final report will be displayed to all departments.
After the implementation of new plans in system, the reporting style will also be changed. In context to this (Blair et al., 2011) stated, changes in policies and working style help in improving quality of work and others. So, the new plan will change support system in organization. The new plan in every department will help their working environment and style. For example, coding department changes other support system. The training is the suggested method for coding system. Training will help every coder to improve the productivity and performance. Apart from this, it will also help other systems of hospital.
The estimated accuracy rates of these new plans are much better than old plans. As mentioned in case study, the main problem in organization is due to information improper storage and maintenance. So, is information is stored properly, quality of organization will be improved.
To solve the problem new plan implementation is very important in the organization. The training process will help their new and old employees. In case of old employees, training will work as a motivational factor (Horowitz, 2010). On the other hand, training in case of new employees, will help them as positive factor. Training will help new employees to know about their duties and responsibilities.
The outcome of monitoring process is as- it will help to analyse the working process of organization. It will also help in gap analysis process (Zafar, 2013). Apart from this, monitoring process will help in evaluating the complete support process of organization. For example, coding system monitoring help in knowing the error and fault, while code developing and execution.
Monitoring process in hospital should be conducted regularly. In case of information and data, monitoring should be done daily. Day to day monitoring of information will help to know about mistakes and error. On the other hand, in case of system and organisational process, monitoring should be done regularly basis.
The reporting process of will help to create report of the monitoring process. And it will help to analyse current performance with past performance. And it will also help in analysing the working style and environment effect on organizational performance.
As mentioned by (Ginter et al., 2013), investigation process is also one of the monitoring process. It helps to know about performance of organization and their support system. This process will also help in analysing the complete organizational process and culture.
The new plan will help in improving the quality of the organizational working level and others (Hefner et al., 2014). As the main focus of new plan is on quality improvement and productivity improvement of hospital.
As per the problems stated in case study, the priority list of these problems are as –
References
Ansel, H. (2010). Pharmaceutical calculations. Philadelphia: Wolters Kluwer Health/Lippincott Williams & Wilkins.
Armentrout, D., & Armentrout, P. (2009). The hospital. Vero Beach, FL: Rourke Pub.
Blair, J., Fottler, M., & Savage, G. (2011). Biennial review of health care management. Bingley, U.K.: Emerald.
Fottler, M., Khatri, N., & Savage, G. (2010). Strategic human resource management in health care. Bingley, UK: Emerald.
Ginter, P., Duncan, W., & Swayne, L. (2013). Strategic management of health care organizations. San Francisco, CA: Jossey-Bass, Wiley.
Hefner, J., Huerta, T., & McAlearney, A. (2014) Population health management in health care organizations.
Horowitz, M. (2010). Health care management. New York: Ferguson.
Zafar, H. (2013). Human resource information systems: Information security concerns for organizations. Human Resource Management Review, 23(1), 105-113. doi:10.1016/j.hrmr.2012.06.010
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