Online Ticket Booking System – Project Management

Measurable Organization Value

Project management is the application of skill, knowledge and techniques to achieve the desired goal of the project. Project management is the most essential part of any organization because it helps to keep project in budget and schedule to meet up the deadline.  Virtucon/Globex is the corporation, which aims to provide the system which save the people time and more off the cost effective. The major purpose of the organization is to introduce the online ticket booking system which has user friendly interface and easy accessibility. The project will provide the facility of any time booking of tickets online by the process of project management. The project report will contain the framework of all the procedure requirements such as design, execution and control for accomplishment of the projection. It will also focus on the consumer privacy and safety issues from the cyber-crime.

Measurable Organization Value:-

Virtucon/Globex values are Excellence, customer support, innovation and creativity. The organization wants to maintain the balance between Company, consumer and employee values simultaneously. Virtucon/Globex objective is to encourage customer support services by the help of technology advancement. By introducing the online ticket booking system company will helps in reducing manual ticket booking and gives easy access to ticket booking facility for 24/7 hours. According to the concept customer can easily book ticket from anywhere to anytime, which save their time. This will be very beneficial program towards general people like wise:-

• Reduce manual ticket booking system which will act as time saving element.
• Deduction in long queues, multiple ticket counters and attainders.
• E-ticket service provides reservation, cancellation and refund facility from anywhere and anytime.

The E-ticket booking system impacts variously but the major area of impacts are customer, strategic, financial, operational and social. In terms of ranking they are as follows:-

Customer: The impact of online ticket booking project on customer is major as increase in online payments, and card holders, people always needs internet connection. They will get the better service in terms of booking.(Rose and et al, 2016) 

Strategic: In terms of E-ticket booking system company needs different type of strategic planning and procedures. Project manager of Virtucon/Globex strategise according to online market competition such as discounts, coupon codes and other promotional tactics will be applied.

Financial: The project concept impact positively on the growth of business point of view. Online booking system design has big investment as well the big profit revenue generate.

Operational: In terms of operational performance it is more effective and efficient. Easily accessible, user friendly application.

Social: This will encourage the social meets as for refer discount offer, new promotional offers, environment friendly and increase communication for understanding the technology.

Scope

(ii)With reference of the projection the value concern to the Virtucon/Globex will Better and cheaper. The quality of service to customer is important and with the passing time, it will increase and provide customer satisfaction. The cost cutting is essential for the project sustainability and higher profit revenue. (Kerzner, 2013)

Scope: Scope is the detailed information about the features of the project and project requirement. Project management scope refers to the vision, product, service and the output provide by the project. It will measure the project cost, quality and time requirements.(Kumar, and et al, 2017)

Scope Management Plan:-Project management consist two types of scope which are Product Scope and Project Scope. Project scope is the work that needed for accomplishment of product delivery and services. Product scope is the features and functions that distinguish the product itself. Project scope management plan process are planning, controlling and closing and To define the scope of project, Project manager needs to follows various steps which are as follows:-

• Scope planning: This step will describe the project scope and document that how will be the project progress like further definition, control and validation about the projection.
• Collect requirements: This process involves all the requirements for the fulfilling project objectives and documenting the need of stakeholders. Project manager used several tools and technique to achieve the project requirements from stakeholders.
• Define Scope: This step contains the detail description about the project goals and outcome.
• Create work breakdown structure: the work breakdown structure provide all the activities related to complete the project.
• Validate Scope: This process focus on the consumer acceptance and feedback on outcome.
• Control scope: This step monitors status of the project and make required changes to the scope. (Too and Weaver, 2014)

The online ticket booking project Scope is provide the user friendly and easy accessible ticket booking program through which consumer get serviced 247 hours. This project’s scope includes all the activities from website planning, to implementation, monitoring and controlling. Project manager of Virtucon/Globex will follows the scope requirements merely and execute them as per the stakeholders and customer expectation. To manage the E ticket program scope, Project manager uses different tools and techniques like:- communication, meetings, expert judgement, interviews, group discussion, decision making, workshops surveys, decomposition, inspection and Variance analysis.(Burke, R., 2013)

Resources:-To accomplish the online ticket booking project number of resources will requires, which is listing as:-

• Human resources
• Software Resource
• Hardware Resource
• Client/server Resource
• Technology Resource
• Facility Resource
• Project gathering Resource

Project manager will uses the MS project for managing the role of resources, like people requires are engineer, technician, system designer. As well software, hardware resources such as network router/switches, office rooms, internet connection, web server and etc.

Work Break down structure: It is the Hierarchical representation of the activities and sub activities of the online ticket booking project. WBS provide necessary framework about the project cost and control with scheduling. 

Figure 1 WBS 

Table 1 MS project management

WBS	Task Name	Duration	Start	Finish	Predecessors	Resource Names	Cost
1	Online Ticket Booking System	79 days	Wed 9/27/17	Mon 1/15/18			$15,018.00
1.1	Assessment of project idea	14 days	Wed 9/27/17	Mon 10/16/17			$3,512.00
1.1.1	concept	2 days	Wed 9/27/17	Thu 9/28/17		business analyst	$320.00
1.1.2	estimation of project goal, values and authenticity	3 days	Fri 9/29/17	Tue 10/3/17	3	finance manger, business analyst, project manager	$1,080.00
1.1.3	designing of project plan	3 days	Wed 10/4/17	Fri 10/6/17	3,4	system designer,business analyst,project manager	$912.00
1.1.4	target consumer identification	2 days	Mon 10/9/17	Tue 10/10/17	5	project manager	$160.00
1.1.5	assessment of market competition	2 days	Wed 10/11/17	Thu 10/12/17	6	business analyst,project manager	$480.00
1.1.6	estimation of expenditure and future expansion scope	2 days	Fri 10/13/17	Mon 10/16/17	4,7	business analyst,finance manger	$560.00
1.2	Planning phase of online ticket booking website	20 days	Tue 10/17/17	Mon 11/13/17			$3,480.00
1.2.1	strategic planning of the project execution	3 days	Tue 10/17/17	Thu 10/19/17	8	project manager,business analyst,system designer	$912.00
1.2.2	feasibility estimation	3 days	Fri 10/20/17	Tue 10/24/17	10	project manager	$240.00
1.2.3	budget planning	3 days	Wed 10/25/17	Fri 10/27/17	10,11	business analyst,finance manger	$840.00
1.2.4	human resources planning	4 days	Mon 10/30/17	Thu 11/2/17	12	project manager	$320.00
1.2.5	inventory and other resources planning	2 days	Fri 11/3/17	Mon 11/6/17	12,13	finance manger, project manager, system designer	$528.00
1.2.6	administration planning for website process	3 days	Tue 11/7/17	Thu 11/9/17	10,14	project manager	$240.00
1.2.7	website name ,theme and design planning	1 day	Fri 11/10/17	Fri 11/10/17	10,15	business analyst,project manager	$240.00
1.2.8	launch date decision of the system	1 day	Mon 11/13/17	Mon 11/13/17	16	business analyst	$160.00
1.3	Operation on website development	40 days	Fri 10/20/17	Thu 12/14/17			$4,662.00
1.3.1	scope of the online ticket booking website	3 days	Fri 10/20/17	Tue 10/24/17	10	business analyst, finance manger, project manager	$1,080.00
1.3.2	communication with all stakeholders	2 days	Tue 11/14/17	Wed 11/15/17	17,19	project manager	$160.00
1.3.3	allocation of responsibility	3 days	Thu 11/16/17	Mon 11/20/17	20	project manager	$240.00
1.3.4	manage with all the payment website and bank authority	3 days	Wed 10/25/17	Fri 10/27/17	19	finance manger	$360.00
1.3.5	architecture and framework design of website	4 days	Tue 11/21/17	Fri 11/24/17	21,22	project manager,software engineer,system designer,hardware[1]	$1,182.00
1.3.6	further site development of system	5 days	Mon 11/27/17	Fri 12/1/17	23	software engineer,system designer	$640.00
1.3.7	system testing and maintenance program	5 days	Mon 12/4/17	Fri 12/8/17	24	software engineer,technician1,technician2	$680.00
1.3.8	legal formalities like copyright infringement, authenticity	4 days	Mon 12/11/17	Thu 12/14/17	22,25	project manager	$320.00
1.4	Execution phase of the website	3 days	Fri 12/15/17	Tue 12/19/17			$980.00
1.4.1	project launch	1 day	Fri 12/15/17	Fri 12/15/17	26	project manager,software engineer,system designer,software[1]	$708.00
1.4.2	required changes and maintenance program for website	2 days	Mon 12/18/17	Tue 12/19/17	28	software engineer,technician1,technician2	$272.00
1.5	Monitoring and control of design program	15 days	Wed 12/20/17	Tue 1/9/18			$1,808.00
1.5.1	evaluation of process of website	6 days	Wed 12/20/17	Wed 12/27/17	28,29	project manager,system designer	$864.00
1.5.2	compare with customer need and feedback for service	5 days	Thu 12/28/17	Wed 1/3/18	31	project manager	$400.00
1.5.3	further implementation updates and maintenance of system	4 days	Thu 1/4/18	Tue 1/9/18	32	software engineer,technician1,technician2	$544.00
1.6	project closure	4 days	Wed 1/10/18	Mon 1/15/18			$576.00
1.6.1	Documentation and reporting of software	4 days	Wed 1/10/18	Mon 1/15/18	33	project manager,system designer	$576.00

The MS project of the online ticket booking system provides estimation of time and cost required for the project accomplishment to the project manager. AS shown in the table the estimated time will be the 80days and estimated cost will be approx $15,018. This will provide project manager to assessment of project scope. (Kumar, and et al, 2017)

• Network Diagram: It is a graphical representation of activities and their interrelationship. It will help project manager and team during planning and organizing of the projection. 

Scope Management Plan

 

Figure 2 Network diagram 

• Gannt chart: It is a popular project management tool which used for planning and scheduling of the project. (Vveinhardt and Gulbovait?, 2016) 

Figure 3 Gannt chart 

The forecasting and evaluation of financial risk and to avoid their impacts, identifies required procedures known as risk management. Risk analysis needs detailed program of financial data, planning, market forecast, security and other project relatable information. Risk analysis and management is the essential planning tool of the project which helps in saving time, monetary and status. It can be complex process.

Assumption made about the project: As per the project, project manager assumed that their will be no technical failure and the architecture and design will be well establish in organization.(Larson and Gray,2013) 

Identification of risk for Online ticket booking system:-

The project manager will uses different tools and technique to identify the risk related to the E ticket booking project some of are as follows:-

• Expert judgment
• SWOT analysis
• Documentation reviews
• Assumption analysis
• Information gathering techniques like root cause analysis, Delphi technique, Brainstorming.
• Diagram technique such as decision tree and flowchart

According to this risk identification framework, project manager analysis risk factors in every phase of the project implementation.

Phase	Risk
Project scope	Under estimation of project goals and vision
Project planning	Scheduled not realistic only best case scenario
Operation	Often needs the same resources at the same time with in the project program
Implementation and execution	Wrong user interface results in redesign reimplementation of the project
Monitor and control	Customer expects development speed which developer can’t meet

Table 2 risk factor analysis

The project manager analysis the multiple risk factor can be generate in different methodology of project accomplishment, as shown in the table. The risk can be scheduling risk, consumer risk, resources allocation and technical risk. Project manager allocate responsibility to members, to deal with every risk factor. For instance assessment of objective, project scope related risk management willallocate to the business analyst. As well scheduling risk to the project manager and in execution phase interface design, hacking, and fraud related risk treated by the engineer and technician. System designer will focus on the project consumer related risk like website speed, interface etc. (Awang and et al, 2015)

By the information gathering technique such as root-cause analysis, Delphi technique and decision tree strategy risk can be manages.

Quality Management plan:- The quality management plan for the Online ticket booking project will establish the activities, process and procedures for ensuring an quality upon the project conclusion. The purpose of the project quality plan is to:-

• Ensure that quality of the program is planned
• Define how the quality will be managed
• Identify activities of quality assurance
• Characterize the quality control activities
• Describe quality standards

In the short statement the E ticket project team of Virtucon/Globex will work with the quality group to match the organization and customer quality standard goals.

Verification and Validation of online ticket booking system:-

• The evaluation of project outcome by the third party which is outside the development of the organization will be verification of project performed by IV and V services.for example safety assessment performed by system safety manager.
• The meet the need of target audience will offers the validation of the project.The validation activities such as accuracy, deadline, selectivity, limit of detection and quantification etc performed by the stakeholders, manager, team worker and client of GlobexCorporation. (Vveinhardt and Gulbovait?, 2016)

The project manager of online ticket booking project will focus on the quality of the production by low cost, meet up the deadline as per the need of stakeholders and consumer. Project manager allocate the responsibility to the skilled and technical expert personnel to achieve the quality assurance of the project.

Resources

1: Nicholas, G., 2012. Project management: Recent developments and research opportunities. Journal of Systems Science and Systems Engineering, 2, pp.129-143.

Nicholas, 2012 has conducted the research on recent development and research opportunities in the field of project management. For conducting the whole research author has used the qualitative analysis and used the secondary data for getting the solution of research problem. As per the study majorly project management process is used in IT, research and development, new product and service development, change management and software development. It has also found that CPM and PERT are some traditional methods and now modern construction and engineering projects are using different methodologies such as Agile and critical chain, etc. Therefore, conclusion has reflected that there are huge scope in the research and development of project management field.

2: Filippov, S. and Mooi, H., 2009, October. Innovation project management: A research agenda. In 6th International Conference for Innovation and Management (ICIM2009).

In this project researcher has described the recent innovation in the project management using the secondary data collection and qualitative analysis methods. In this study researcher has focused on conceptualisation of project management and innovation of project management. Author has used the nascent academic data base for analysing and collecting the relevant data. Researcher has concluded that innovation and project management are completely different but both play important role in each other concepts.

1. Samáková, J., Koltnerová, K. and Rybanský, R., 2012. Project Communication in Functions, Process and Project-Oriented Industiral Companies. Research Papers Faculty of Materials Science and Technology Slovak University of Technology, 20(Special Number), pp.120-125.

Project communication is one of the important aspect and this project is based on this subject only. As per this report all those companies which are using project management process that also focus on finding new ways to improve their process. Some companies may be based on project oriented and some must be based on process oriented. But, project communication plays an important role in managing operations of both industries.

Conclusion:-

The organization Virtucon/Globex provides facility of E ticket system which helps in reducing manual booking. The project developed successfully with the satisfactory performance. The project interface helps customer in having immediate information about available tickets.The user friendly interface provide reservation and cancellation facility which reduce time and cost of the consumer.

References:-

Awang, Z., Hashim, N.N., Yaziz, N.M. and Asmuni, N.S., 2015. ASSESSING CUSTOMER INTENTION TOWARDS THE USE OF WEBSITE ON ONLINE TICKET BOOKING. Editors, p.686.

Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.

Filippov, S. and Mooi, H., 2009, October. Innovation project management: A research agenda. In 6th International Conference for Innovation and Management (ICIM2009).

Kerzner, H., 2013. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.

Khodakarami, V. and Abdi, A., 2014. Project cost risk analysis: A Bayesian networks approach for modeling dependencies between cost items. International Journal of Project Management, 32(7), pp.1233-1245.

Kumar, R., Sachan, A. and Mukherjee, A., 2017. Qualitative approach to determine user experience of e-government services. Computers in Human Behavior, 71, pp.299-306.

Larson, E.W. and Gray, C., 2013. Project Management: The Managerial Process with MS Project. McGraw-Hill.Rose, J.W. and Chen, T.C., Rose James W and Chen Theodore C, 2006. Apparatus and method for an internet based computer reservation booking system. U.S. Patent 7,069,228.

Mohapatra, S., 2013. E-commerce Strategy. In E-Commerce Strategy (pp. 155-171). Springer US.

Nicholas, G., 2012. Project management: Recent developments and research opportunities. Journal of Systems Science and Systems Engineering, 2, pp.129-143.

Paraschivescu, A.O. and Caprioara, F.M., 2014. Strategic Quality Management. Economy Transdisciplinarity Cognition, 17(1), p.19.

Pritchard, C.L. and PMP, P.R., 2014. Risk management: concepts and guidance. CRC Press.

Samáková, J., Koltnerová, K. and Rybanský, R., 2012. Project Communication in Functions, Process and Project-Oriented Industiral Companies. Research Papers Faculty of Materials Science and Technology Slovak University of Technology, 20(Special Number), pp.120-125.

Too, E.G. and Weaver, P., 2014. The management of project management: A conceptual framework for project governance. International Journal of Project Management, 32(8), pp.1382-1394.

Vveinhardt, J. and Gulbovait?, E., 2016. Expert evaluation of diagnostic instrument for personal and organizational value congruence. Journal of Business Ethics, 136(3), pp.481-501.

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