Online Ticketing System Project Management Plan

Project Team Members

Team Name: Save Time On Research and Writing Hire a Pro to Write You a 100% Plagiarism-Free Paper. Get My Paper
Team Members	Role / Title	Contact No	EMail Save Time On Research and Writing Hire a Pro to Write You a 100% Plagiarism-Free Paper. Get My Paper
	Project manager (The project manager is the person who took the entire responsibility of the project including initiation, planning, controlling as well as execution).
	Business analyst (The business analyst will help in extracting requirements, anticipating requirements, constraining requirement as well as organizing the entire requirements).
	Resource manager( The resource manager helps in maintaining as well as enhancing the resources of the project by evaluating as well as implementing human relation, practices as well as programs).
	Risk manager (They generally involves in the project for assessing as well as identifying the potential risks that generally helps in hindering safety, reputation, financial prosperity as well as security of the entire organization).
	System analyst (They mainly engage in defining various application problems by evaluating different processes as well as procedures).
	System designer (The main role of the system designer is to develop proper comprehensive plan, which can be provided to the programmers for the development of online ticketing system).

It is identified that before the establishment of Globex, Riverina Agriculture and lifestyle show was founded in the year 2010. The RAIS is one of the 3-day events that are generally held in the month of November and it is found that the event mainly displays local business, agricultural equipment, farmers, suppliers as well as various types of lifestyle products. It is analyzed that in order to maximize the taking of gate, the event is dependent on ticket sale.

Presently all the tickets are generally purchased at the gate of RAIS which created number of issues as well as challenges. When the crowds are in large number and the procedure of ticket sale is low, then people generally slip through the gate. In order to avoid this type of problems as well as for maximizing the sale of tickets the organization wants to implement online ticketing system. It is found that due to the implementation of online ticketing system will be quite helpful in reducing the queue at the gates as well as ticket invasion..

 The implementation of online ticketing system in RAIS helps in replacing the current manual system of ticketing. It is identified that the implementation of computer-based system not only helps in reducing the queue at the show gate but also assist in increasing the number of ticket sales. The implemented system would be helpful in enabling patrons for accessing tickets from any online platform as well as mobile devices. Due to this, the people have to scan their ticket at the gate before entry and thus they cannot enter without having ticket. In addition to this, the tickets are categorized into number of categories like single day passes, kid passes, student passes and more. This will be quite helpful for the people as they do not have to stand in the queue for long time and they can book their tickets online as per their preferences.

The main objectives of the project are as follows:

• To implement an online ticketing system for replacing the manual system of ticketing
• To design the system in such a way that it can be helpful in enabling patrons for accessing ticketing sale from any online platform.
• To improve as well as maximize the sales of the ticket

Team Members	Title	Skills and Knowledge Inventory	Roles and Responsibilities
	Project manager	The project manager has proper skills of communication and thus they are capable of motivating the various team members of the organization for achieving the best during project development. It is identified that the project manager generally utilizes various types of tools for estimating the project cost so that the project can be monitored as per the developed schedule. They also have proper quality of leadership which helps them in handling the project that is mainly assigned to them.	Ø The project manager is very much responsible of developing the team for assigning different responsibilities as well as roles so that the digital ticketing system can be developed properly. Ø The project manager helps in designing as well as creating proper standards of project management for incorporating the ticketing system. Ø The various phases of the project is also managed by the project in order to complete the entire project within the estimated time as well as budget.
	Business analyst	The business analyst have proper experience of developing information system and thus the business analyst can co-operate properly with the various team members of the organization without facing any type of problem	Ø The business analyst is mainly responsible of analyzing different business requirements for developing proper digital ticketing system for RALS Ø They are also responsible of conducting various types of meetings with the project stakeholders Ø for creating proper collaboration  among the project stakeholders Ø They are also responsible of gathering funds that are helpful in developing project for enhancing the efficiency of the system.
	Resource manager		Ø The resource manager  is responsible of creating the development team by analyzing the skills as well as knowledge of the individuals Ø The required resources for the development of ticketing system will be allocated by the resource manager so that the entire project of online ticketing will be implemented successfully with the help of the team members.
	Risk manager	The risk managers have proper experience and skills of problem solving for developing the information system of the organization effectively. It is identified that they are very much capable of analyzing as well as identifying risks so that the risk associated with the project can be mitigated quite easily.	Ø The risk manager is mainly responsible of identifying as well as analyzing the loss as well as financial impact of the organization. Ø They are also responsible of examining the various types of cost effective opportunities for balancing various types of retention. Ø Help in preparing risk management plan for mitigating various types of risks as well as challenges related with the project.
	System analyst	The system analyst is capable of planning as well as executing the project quite efficiently and the project of developing the ticketing system became successful. They have appropriate amount of technical skills that helps in developing the project quite efficiently.	Ø The system analyst implements the ticketing system by analyzing as well as defining various types of problems. Ø The ticketing system is mainly developed by evaluating as well as preparing different type of alternative workflow solutions. Ø The ticketing system that is implemented assist in accomplishing the mission as well as objectives of the project.
	System designer	The system designer is poses appropriate interdisciplinary knowledge for learning which can be applied during designing new system. They are also crabapple of synthesizing information from various types of other sources.	Ø The system developer mainly helps in creating, maintaining, auditing as well as improving the implemented system in order to meet various objectives as well as goals of the project. Ø They mainly co-ordinate with various project team members for implementing design for implementing the ticketing system.

Communication Type	Frequency / Time	Location	eMails and Document Storage location	Oversight and Accountability
eMails	Weekly	Head office	Email, video conference.	The project manager arranges meetings with the contractors of the project on a weekly basis for analyzing the project progress.
Project Status Reports	Weekly	Conference hall	Meeting minutes, audio conference, video conference	The project manager arranges meetings with the team leaders in order to achieve information about the status of the project.
Team Lead Meetings	Monthly	Branch office	Meeting minutes	The team leaders generally held meetings in order to discuss about the risk and the ways that are helpful in resolving the project related risks.
Individual Team Meetings	Monthly	Back office	Meeting minutes	The team members arrange meetings among themselves in order to remove the communication gap among each other in order to enhance unity.
Steering Committee Meetings	Monthly	Conference hall	Email, audio conference and vide conference	The committee arranges meetings in order to develop the project much more so that the outcome of the entire project will be quite successful for the entire organization.

• Team Rules & Expectations 
  • Discuss your previous experiences of working in teams, both positive and negative. What is the overall team goal?

I have worked earlier in the projects and thus I am quite experienced in managing the project. Previously by project managing skills assists in making the implementation of information system successful as the entire project completed within the approximate data and budget that is estimated by me.

 I have also found little bit of problem in managing in assigning roles as well as responsibilities to the various stakeholders of the project which delayed the completion of planning phase. However I coped up with the time and execute the entire project within the time successfully.

The entire goal of the team is to complete the project successfully within the assumed budget and time in order to achieve proper goals as well as objectives of the project.

• Team Values – Discuss as a team what values are important. Develop a statement or itemised list that summarises these values.

The valuable team values are provided below:

• Striving for proper as well as continuous improvement
• Basing different types of work of the customers
• Expressing various types of concerns that are related with project to various team members
• Sharing various types of information, knowledge as well as experience for achieving the goals as well as objectives of the project
  • Code of Ethics – Based on your team values, create a statement that summarises a code of ethics to guide your teams ethical behavior.

The code of ethics includes:

• Focusing on various practices of business
• Including every member of the organization in developing the code of ethics
• Following proper ethical violation whenever necessary
  • Rules and Expectations – Build a set of rules and expectation that all members of the team shall abide by. Consider team decisions, conflict, absence from meetings, and an individual’s lack of contribution for example.

Rules for the team members are provided below:

• A primary contract must be developed in order to convey proper messages to the team members of the project if any changes are required in the project
• The contact information of one specific individual must be available to other team members in order to maintain proper communication
• Proper email Id must be utilized by the team members in order to convey information about leave and others
• A prior notice must be sent to the higher authority of the organization if any team member is incapable of attending any meetings.
• If any type of change is required to be incorporated then all the project team members must be informed so that the plan must be approved by the project managers.

 Expectation

It is expected from the team members that they must be capable of conducting the various assigned roles and responsibilities for the development of the project quite efficiently. The workplace of the organization must be developed and the required resources for the project must be supplied adequately so that the progress of the project does not get obstructed.

Project Description

Signature Date

  < Name: please fill> (Business analyst)                                                      

< Name: please fill> (Project manager)                                                       

< Name: please fill> (Risk manager)                                                                       

< Name: please fill> (Resource manager)                                                      

Part Two:
Learning Cycles
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Meeting Date	Organiser	Scribe.	Understanding of the project
Meeting 1	Business analyst	Business analyst	System specification as well as system analysis
Meeting 2	Project manager	Project manager	Initialization as well as conceptualization
Meeting 3	Project manager	Business analyst	Identifying various needs as well as requirements of globex
Meeting 4	Project manager	Business analyst	Developing project charter

Part Three:
Communication Plan (25 Marks)

Stakeholder Role	Power/Influence	Interest	Communication Strategy	Meetings stakeholders are part of	Other forms of communication
Resource manager	Medium	Medium	Manage closely	The resource manager mainly arranges meetings with the team members of the organization in order to analyze whether the resources that are provided for developing the ticketing system within the organization is quite capable of completing the project within the time that is assumed. This meetings also provides proper information about the need of resources to the resource manager	Meeting minutes, video conferences, audio conferences and emails
Project manager	High	High	Persuade	The project manager arranges meeting with the team members of the project in order to analyze the difficulties they face. The only motive of undertaking the meeting is to encourage employees so that they will work actively within the project for completing it quite successfully.	Audio conferences, video conferences and meeting minutes
Risk manager	High	Low	Monitor closely	The risk manager arranges meetings with the project manager in order to provide them proper information about the risks as well as problems that can create obstruction in the progress of the entire project. They also provide proper strategies as well as plan which are utilized by the project managers for mitigating the risk.	Email and telephone calls
System designer	Medium	High	Keep informed	The system designer informs the project manager about the problems that they can face while implementing the ticketing system by arranging a meeting. It is identified that they also provide some mitigation solution to the project managers that can be advantageous for the project.	Catch up, meeting minutes, emails and telephone calls.

Part Four:
 Reflection

  It is identified that the business analyst have proper as well as effective roles and responsibilities of analyzing different requirement of the project whereas it is found that the main role of the resource manager is to allocate appropriate amount of resources to the project team so that the entire project can be developed as per the client requirement. The proper managers have appropriate communication as well as leadership skills that assist in managing the various phases of the project quite effectively.

It is identified that the efficiency of the project manager is totally dependent on the project success. The team members of the project must be motivated from time to time so that they work effectively in completing the entire project within the assumed budget as well as time. In addition to this, it is analyzed that the risk manager engages in identifying various risks of the project so that those risk can be mitigated easily without any type of difficulty.

The finance manager generally kept a small amount of money for various types of accidental threats for saving the entire project from failure. It is analyzed that the success of the ticketing system is totally dependent on various stakeholders who include resource manager, risk manager, project manager as well as business analyst. The resource manager is quite responsible of managing the resources of the project in order to avoid issues that generally occur due to improper management of resources. There are number of skills which are identified to be very much important for developing the entire ticketing system successfully. The skills include:

 Technical skills: The project manager must have proper skills as well as knowledge about the different programming languages so that the online ticketing system can be developed quite effectively.

  Managerial skills: The project manager is quite capable of estimating the resources that are needed for developing the entire project quite successfully.

Personal skills: The various personal skills of the project manager must be improved for managing the project and for motivating the various members of the project for developing the project quite successfully.

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