Operational management is necessary to be for the development of the strategic business. These strategies are used to offer a plan for designing and managing the different functions of operations in a way to assist business production. In this aspect, the operational process is one of the ways in which business operates functionally. The main purpose of operational management, in particular, is to provide a competitive advantage to the organisation. Therefore, this specific ability of the company to gain success in the market is often known as competing priorities. It is by the way of providing excellence in business the company makes it possible to place itself as the winner in the particular market.
In this context, the assignment presents the operational processes of Toyota with respect to the key performance indicators and the total quality management effort taken by the company.it has been seen in the case study that Toyota faced several challenging issues while growing its business. However, it is the operational manager of Toyota who determined to enhance the process of production within the company through years of the trial as well as mistakes. The company’s hidden weapon of success is lean manufacturing that is a revolutionary initiative towards business. It has helped the company to balance the duties of the employees within the company while valuing the continuous improvement of the company.
Discussion
Answer 1
Balance score card through the aspects of Key performance standards
|
Aspects |
Lagging indicators |
Leading performance indicators |
|
The Financial perspective · There is increase in productivity with the growth in sales within the market. · There is an sharp increase in sales in the areas of growing market · It has been seen that almost 38% of the dependable models have been produced by Toyota in the last five years (Henderson, Cheney & Weaver, 2015). · Toyota success in scorecard has come mostly from the incredible quality reputation that recalled almost 79% of the vehicles in the United States |
· Increase of profit and productivity · High collaboration with the growing market · Profitable flow of cash |
· Mixture of revenues · Huge investment in the market |
|
The Customer perspective · The major objective is to gain the trust of customer · Develop a high brand recognition in the worldwide scenario |
· The company focuses on offering quality service to the customers, for addressing the issues faced by the customers. · Huge brand trust gained from the customer. |
· The customers get the benefits of quality management and auto service that flexibly adjusts to the requirement. · There is an overall satisfaction of the customer found. |
|
The Internal business processes perspective · To strengthen the development of internal processes that intended to enhance the quality · Enhanced development of products |
· High customer satisfaction index · The use of six sigma initiative to the process of operations is initially established by other company (Daniel, 2015). |
· Huge amount of time invested for training the employees (Bryson, 2018). · All the production launches are essential as they assist the new models and the redesigned products of Toyota. |
|
The Learning and Growth perspective · The goal is to enhance the quality to react quickly to address quality problem from the customer orientation · Enhance employee requirement · Implementation training program
|
· In case of learning and growth perspective the company invests a lot on growth capital, learning capital along organisational capital to increase production opportunities (Pearce, 2015). · Employee satisfaction · Employees training |
· In case of production and cost the company manufactures autos that led to incredible consistency in process as well as service product. · Teamwork recognition · High customer satisfaction |
Answer 2
Performance
In the case of performance, Toyota is known as the most successful company in the world. The performance of Toyota is linked to the objectives set by the company. The company aims to produce fuel effective cars to satisfy the consumers. It is the management that improves the sales proves to speed up the operational processes. In order to provide customer oriented service they maintains the product quality, Toyota also maintains a Japanese method of operation known as the principle of Kaizen that mostly focuses on the procedure of continuous improvement of processes
Characteristics
In the case of business features, they have introduced several efficient processes that help the company records the information while offering them to the consumers. These specific steps taken by the company have been analysed that assists the management to take effective steps. Therefore, using the operations the company limits waste usage thereby improving quality encouraging learning and growth opportunities. In case of employee management the company pays a comparatively high salary to the Japanese workers for maintaining reputation (Elmes & Barry, 2017).
Dependability
In case of reliability, Toyota has more than 38 most reliable models that lasted over for 15 years. The system of production used by the company is the most innovative approach that dominated the process for almost 10 years. It is the lean process of manufacturing that helps the company to provide customer value and quit in production without any disruption.
Conformity
In case of conformity measures the performance of the staffs and analyses the improvement that has to be made to confirm the outcome of the product. The company appoints a performance-related task to the employees (Duffield & Whitty, 2015). Through this process of the company successfully analyses the performance quality of the employee and progress towards the development of the products along with investing ideas on innovative products.
Durability
Toyota is one of the most successful companies that aim to sell high-quality products to the customers from across the world. Durability and dependability are the most necessary components that are related to the organisation (Psomas & Antony, 2015). Therefore, for enhancing the processes of production the company started to develop durable plans that will help the company to enhance its sales. The management unit of the company has managed the functional process for reducing the costs that are associated with the activities of productions. Most of the products of Toyota are durable as they intend to provide the customers with huge benefit and satisfaction.
Serviceability
The strategy used by the company helped the, to manufacture quality products by reducing the use of waste and useless production (Influenced by Su, Baird & Schoch). The company maintains the consistent flow of task as per the planning. The members of Toyota have the inherent duty to follow the guidelines for continuous improvement of the products. For enhancing the service of production and employees the company aims to make regular production in support of the members and team leaders of the company. Based on these factors the company maintains the philosophy customer-oriented service that gives the first priority to quality.
Aesthetics
The aesthetic quality of the company is to retail customer from various markets by delivering quality and cost-efficient services to the target customers. Toyota is through this service takes the effort to retain customers and offers the service by manufacturing hybrid cars that consumers reduced the number of fuels (influenced by Fidel, Schlesinger & Cervera, 2015).
These are the process that makes them unique amongst the competitive market. These factors have helped them to raise their sales from the group of rivals in the market. For the customers, the company delivers huge value for cars at an affordable price thereby fulfilling the health and safety needs of the employee. However, employee’s creativity is getting lost owing to the unnecessary movement occurring due to overproduction and imbalances in delivers from the potential suppliers. These processes are required to be noted by the company.
Observed quality
In order to enhance and increase the quality of the product as well service Toyota works collaboratively with the system of management to enhance the supply chain system. Through the technique, the company intends to obtain the competitive edge over the rival companies and tries to provide the best services to the customers (Duffield & Whitty, 2015).
However, there are certain defective areas in production that concern for repair and replacement of manufacturing and time. Focusing on these issues, Toyota aims to establish a supply management system that will help them in distributing the proper products to the clients. However, the company has shown some process of overproduction that called for overwork and delay in service provision due to the lack of stocks. They are, therefore, required to improve the process of production to retain back customers.
Answer 3
Kaizen is a Japanese method of operational process of management that is usually based on the principle of Kaizen. These purposes of the method are incremental in nature that helps in continuous change (Bryson, 2018). The initiative of the method is related to the lean process of production that basically intends to reduce the production of waste resources that do not give any value to the products. In this process the idea of continuous change on daily basis to deliver human needs within the workplace and to fulfil the needs of total quality management. Toyota uses Kaizen management system to reduce the cist, and to increase the involvement of the employees by fostering a workplace with high value and motivation. The company has consistent encouragement for implementing innovation in the organisation.
Toyota benchmarks its business in case of efficiency. To maintain the philosophy of kaizen Toyota invites their team to think about the operations in a timely manner to keeps its process run in a smooth way (Duffield & Whitty, 2015). They have continuously improved the company by creating innovation throughout and by contributing high-quality production at all the levels of the organisation. The company introduced and total quality management the statistical quality to adhere to the principle of customer’s first service.
Conclusion
Therefore, it can be concluded from the study that performance management and quality are necessary components of operations management that allow Toyota to contribute towards the successful business. Drawing from the aspects of Balanced score Card of Toyota it is evident that the company has a high marketing investment for sustaining the quality of the product and to maintain the satisfaction of the customers. In this procedure of management, the company aims to evaluate the problems and challenges that present in their system of inventory and production.
In this course of time the company drafts down the best methods that are suitable for the company and the tasks that can be effectively archived. Meanwhile, they regularly supervise the performance of the employees and try to fulfil the demands made by the customers in the process of production. This component helps Toyota to manage the quality of service that is offered to the customers.
Reference list
Bryson, J. M. (2018). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement. New Jersey: John Wiley & Sons.
Daniel, B. (2015). Big Data and analytics in higher education: Opportunities and challenges. British journal of educational technology, 46(5), 904-920.
Duffield, S., & Whitty, S. J. (2015). Developing systemic lessons learned knowledge model for organisational learning through projects. International journal of project management, 33(2), 311-324.
Elmes, M., & Barry, D. (2017). Strategy retold: Toward a narrative view of strategic discourse. In The Aesthetic Turn in Management (pp. 39-62). Abingdon: Routledge.
Fidel, P., Schlesinger, W., & Cervera, A. (2015). Collaborating to innovate: Effects on customer knowledge management and performance. Journal of business research, 68(7), 1426-1428.
Henderson, A., Cheney, G., & Weaver, C. K. (2015). The role of employee identification and organizational identity in strategic communication and organizational issues management about genetic modification. International Journal of Business Communication, 52(1), 12-41.
Pearce, D. G. (2015). Destination management in New Zealand: Structures and functions. Journal of Destination Marketing & Management, 4(1), 1-12.
Psomas, E., & Antony, J. (2015). The effectiveness of the ISO 9001 quality management system and its influential critical factors in Greek manufacturing companies. International Journal of Production Research, 53(7), 2089-2099.
Roness, P. G. (2017). Types of state organizations: Arguments, doctrines and changes beyond new public management. In Transcending new public management (pp. 77-100). Abingdon: Routledge.
Su, S., Baird, K., & Schoch, H. (2015). The moderating effect of organisational life cycle stages on the association between the interactive and diagnostic approaches to using controls with organisational performance. Management Accounting Research, 26, 40-53.
Essay Writing Service Features
Our Experience
No matter how complex your assignment is, we can find the right professional for your specific task. Contact Essay is an essay writing company that hires only the smartest minds to help you with your projects. Our expertise allows us to provide students with high-quality academic writing, editing & proofreading services.
Free Features
Free revision policy
$10Free bibliography & reference
$8Free title page
$8Free formatting
$8How Our Essay Writing Service Works
First, you will need to complete an order form. It's not difficult but, in case there is anything you find not to be clear, you may always call us so that we can guide you through it. On the order form, you will need to include some basic information concerning your order: subject, topic, number of pages, etc. We also encourage our clients to upload any relevant information or sources that will help.
Complete the order form
Once we have all the information and instructions that we need, we select the most suitable writer for your assignment. While everything seems to be clear, the writer, who has complete knowledge of the subject, may need clarification from you. It is at that point that you would receive a call or email from us.
Writer’s assignment
As soon as the writer has finished, it will be delivered both to the website and to your email address so that you will not miss it. If your deadline is close at hand, we will place a call to you to make sure that you receive the paper on time.
Completing the order and download