Discuss about the Operations Research and Enterprise System.
Enterprise systems refer to the large-scale application software collection that helps organization processes, the flow of information, reporting, and analysis of data to a great group. The enterprise application software systems can be modified and develop custom systems to backing specific organization requirements. In other words, from hardware approach enterprise systems are known as the servers, storage and associated that organization use as the basis for their information technology infrastructure (Pajk, et al., 2013). They are built on software platforms like SAP’s NetWeaver and Oracle’s Fusion, and other databases. They are purposed to control a large volume of essential data about the business or organization. They are designed to scrutinize high level of transaction performance and data security. Enterprise systems for management refers to the enterprise-wide management of distributed systems influenced by network administration initiatives in telecommunications. The technologies include the application of assessing the management performance. The enterprise systems are used to maximize the productivity more efficiently through activity that correlates, automate system and forecast assessment of the organization performance (Roth & DiBella, 2011).
Large and small organizations implement enterprise systems and gain organization-wide access to business understanding, improve workers’ productivity and reduce the duplication of organization data. Similarly, the enterprise systems help the organization to minimize the cost of information technology and reduce the manual workforce. They enhance benefit such as the support of teamwork, an enhancement response to the marketplace, boost the worker’s morale and greater employee collaboration and efficacy. Good examples of enterprise systems include enterprise resource planning, supply chain management, and customer relationship management (Ball, 2009).
Customer relationship management. The CRM approach address the need to improve the sales department’s productivity and make the management of the organization’s consumers an excellent way to double the sales. A model is an approach to managing an organization’s integration with current and future customers. The model also tries to give an overview of the data about client’s history with a team. The history of the customer’s help to enhance the organization relationships with their clients, mainly focusing on client retention and eventually driving sales growth. To the organization, the client relationship management impact on the compiling data forms a range of different communication channels, including a secure website, mails, marketing material, and social media. The CRM approach and the enterprise systems are used to facilitate understanding of the target customers and their needs. Nonetheless, absorbing the CRM model lead to occasional favoritism within an audience of consumers, which further result to customer’s dissatisfaction and impeaching the role of the model. The primary element of CRM is mostly building and managing, scrutinizing relationships as they cut across different phases, and recognizing the dissemination of value of a relationship to the organization is not universal. Through building and controlling consumer relationships through marketing, firms might profit from using a diversity of tools to support organizational plan, incentive patterns, client structures, and more to augment the reach of its promotion crusade (Systems., 2014).
Supply chain management. The supply chain of organizations refers to the array of people, responsibilities, data, and other resources needed to produce and move their products from a salesperson to a client. The supply chain may also describe as activities by chain supply firms in an efficient way. The supply chain activities include product improvement, material sourcing, manufacture and logistics and the information systems that synchronize those events. The information systems enable the supply chain partners to harmonize their strategic and operational plans. The natural flows involve the production, transportation and storing of goods or material.
Enterprise resource planning. The model incorporates software applications as an organization incorporate business processes. The processes include purchasing, finance, workforce and account management. The enterprise resource planning system, also amalgamate software components like sales, quality management and accounts receivable. The system also helps in communication and sharing data. The components comprise applications that perform the functions required to execute particular endwise organization practices. For instance, the sales unit involve the applications essential to create and manage sales conventions, sales order, transactions invoices and sales order rating (Wazalek, 2010).
The advancement of technology in many organizations has become of the most necessary and control organizations operations. For the organization to operate efficiently, companies tend to seek ways to improve their business activities. Progressively, organizations are adopting the technology, like enterprise systems, for improving their workflows and consumer service practices. The systems are used as the central command center to support automation of the organization and report making and decision making easier. The following are some of the contribution of the ES to organizational performance (Mike, 2011).
The storage of information and data help the organization aspect of improving the customer knowledge in having data stored in a way they are easily analyzed and retrieved. An example of some data that should be stored are consumer history, place and time of the orders, and time is taken for the process of order. The organization’s ability to retrieve this kind of information should be enhanced to answer client’s questions hence developing customer satisfaction.
The organization should prioritize using the enterprise resource planning system to rationalize their client service process. The system enables the organization to automate their consumer service experience, which aids the firm to ensure staffs have a consistent experience, and office responsibilities are efficient. The automation saves time as well as help to attend the customer’s request for product information and predict for new products. When workers spend less time on pursuing customer’s order, this develops more time on improving sustainable, beneficial client relationship (Crandall & Crandall, 2015).
Organization performance can improve by employing the enterprise systems since they have abilities to scale the information technology competencies of the organization as required. It translates that organization needs to keep additional data processing power such as software as service or internet enterprise system rather than investing in IT components. Similarly, if the IT hardware is less used or explicitly not used the similar services can be scaled down. All these robust solutions help the firm to manage costs while continue meeting consumer’s needs.
Enterprise system help to boost the employs to use the small scale IT infrastructure which ensures that the systems eradicate interruption in business operation. The solutions gather data and operate efficiently which act as essential part of an active and constant client involvement (Lacity & Willcocks, 2009).
Many large and small organization have secured customers’ data using these enterprise systems. In the past decade, the organizations have seen the need to enhance the number security breaches into business servers. Many companies have experienced significantly loses of over hundreds of million dollars. The enterprise systems have made them secure client data as a basic financial priority.
Organizations have changed with time and environments hence adopting real-time information concerning a particular business’s operations using enterprise systems. When the organization has high level of access to information, this allows management to evaluate and improve upon the organization’s processes to an efficient manner (M., 2010).
Enterprise systems help in reducing the cost of running the organization, and this translates that that organization will use its excess budget to boost other operations such as customer service processes or fund client service competencies. For instance, they may fund inventory control since inventory can a significant impact on an organization.
Many organizations are experiencing challenges in producing a continuously positive consumer competencies. Therefore, the collaborative comprehensive data storage and the use of enterprise resource planning, support in providing standardization of customer experience to a greater degree. The models boost organization performance by easing ways making a decision concerning retention of customers (Giachetti, 2010).
Enterprise systems boost the efficiency of supply chain management by using data about the place, time ways clients order and suppliers deliver. The systems underline the importance of storing organization data in a practical formula. Eventually, the capacity to deliver products through supply chain are more reliable and cost-effective.
Over the years, regulations have required investors to get the amount of data regarding organization’s operations, such as information about properties, assets and inventory management. The major benefit of enterprise systems of control is that much of the information required can be gathered through computerized. Moreover, the enterprise systems can be used to make sure regulatory compliance without excluding personnel forms its core client service responsibility (GOROD, 2016).
Supply chain management has become very demanding by many businesses though adopting its principles. However, it has been viewed as the top business management style. The following are some of the principle drivers that has led to firms adopt it.
Group clients on regard to service needs. Previously, many businesses sorted customers by industry, product, and trade channels which later give them a level of service to each of them within the segment. By contrast, supply chain management system effectively, sort consumers by different service needs without t concerning the industry, and later modify service to those groups. Currently, vibrant businesses are adopting to such advanced logical approaches as a cluster to determine consumer tradeoffs and forecast the profitability of the segments. Many businesses are applying a cross-functional approach to improving supply chain programs by developing segment that amalgamates essential services for everyone hence maximizing profitability (An, 2008).
Many businesses have customized the supply chain management system. The businesses have identified consumer segments that enable them to deliver services customers need. The networks have provided them with a deep overview over gaining profit. The businesses have overthrown the consistent approach and adopted supply chain management systems in shaping their warehouse and transport activities to reach standardization of their objectives. For many, they have adopted the management system to enable them to deliver the maximum service requirement to all clients (Trebilcock, 2011).
Another reason is that businesses want to create differentiation regarding their product hence bringing them closer to the customers. Unlike in past years, many companies want common knowledge that enhances time in chain management system since they are fixed. The systems strengthen their capacity to reach to market and read the signal hence speeding the process to give their customer finished goods and service tailored to customer specifications. The approach, therefore, enhances dynamic to produce products configured to moment demand require (Kart, et al., 2010).
Businesses also opt for supply chain management system to cut down the total cost of buying materials and service since it controls sources of supply
They have also chosen for the management system for performance measurement to determine collective success in reaching the customer efficiently and smoothly.
The organizations may feel that the business need an enterprise system by considering the following.
If the organization experience weak business performance, the organization feel enterprise system management will help to improve and execute business processes and operation. The tools enhance delivering benefits to the functioning of the organization (Pinson, et al., 2015).
When the organization needs to integrate systems across the all department, hence develop a need for using enterprise systems.
Management of organization also advocates for the use of systems if they need to position an organization for growth. Especially, the large organization which has not yet implemented these systems and then you urge for a large growth spurt. Again if the management predicts an increase in future, they apply enterprise systems (Watson, 2010).
However, several problems of implementing ES may be realized. Several ways may be applied to overcome them.
Plan before you establish and use any ES tool. The planning will enable the software tailor to meet the organization’s specific needs. Ensure to consult with other organizations that have used these tools. The consultation gives organization opportunity to contact and ask a question regarding enterprise system and converse their experiences they have (Kumar, et al., 2011).
References
An, H., 2008. The Construction of Green Supply Chain Management System. International Journal of Information Systems and Supply Chain Managemen, 1(3), pp. 70-79.
Anon., n.d. s.l., s.n.
Ball, M., 2009. Enterprise systems.. International journal of bio-medical computing, 13(1), pp. 113-118.
Crandall, R. E. & Crandall, W., 2015. How management programs can improve performance : selecting and implementing the best program for your organization. 2 ed. Charlotte, North Carolina: Information Age Publishing.
Giachetti, R. E., 2010. Design of enterprise systems : theory, architecture, and methods. 6 ed. Boca Raton: CRC Press.
GOROD, A., 2016. Case studies in system of systems, enterprise systems, and complex systems engineering.. 1 ed. Boca Raton: CRC Press.
Kart, F., Moser, L. E. & Melliar-Smith, P. M., 2010. An Automated Supply Chain Mnagement abd Its Performance Evaluation. International Journal of Information Systems and Supply Chain Management, 3(2), pp. 89-110.
Kumar, S., Esteves, J. & Bendoly, E., 2011. Handbook of research in enterprise systems. 5 ed. Delhi : SAGE.
Lacity, M. C. & Willcocks, L., 2009. The practice of outsourcing : from information systems to BPO and offshoring. 5 ed. Basingstoke [England] : Palgrave Macmillan,.
M., M. J., 2010. Enterprise systems integration. 3 ed. Boca Raton: Auerbach,.
Mike, B., 2011. The New Era of Enterprise Business Intelligence. 1 ed. Birmingham: IBM Press .
Pajk, D., S?temberger, M. I. & Kovac?ic?, A., 2013. Enterprise resource planning (ERP) systems : use of reference models. 3 ed. New York: Perspectives in business informatics research.
Pinson, E., Valente, F. & Vitoriano, B., 2015. Operations research and enterprise systems. 3 ed. Cham : Springer.
Roth, G. L. & DiBella, A. J., 2011. Enterprise systems. Hitchcock Pub, 13(8), p. 38.
Systems., M., 2014. Enterprise systems, Chicago: Hitchcock Pub. Co..
Trebilcock, B., 2011. Achieving Supply Chain Management (SCM)-Customer Relationship Management (CRM) Synergy Through Information and Communication Technology (ICT) Infrastructure in Knowledge Economy. Logistics management, 50(3), pp. 342-357.
Watson, I. D., 2010. Applying case-based reasoning : techniques for enterprise systems. 7 ed. San Francisco, Calif: Kaufmann.
Wazalek, J., 2010. Enterprise systems integration. 1 ed. Boca Raton: Auerbach.
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