Discuss about the case study Organization Development for Doc Systems Billing Inc.
In this assessment, the problems of Doc system will be discussed. Apart from that, group interventions will be justified in this study. In addition, the behavioral approach to Jim and his condition will also be analyzed. Moreover, how Dave resolve and manage situation will also be covered up in this assessment.
1. There are various types of problems are identified in the Doc systems such as employee satisfaction. According to the case study, there are forty full-time employees were working in the DocSystems Billing Inc, which was a privately owned physician practice including some specialists such as cardiologists and physical therapists. Additional 100 employees worked at an outsourced call center, and Doc system made a contract with employees to join in a new company, but the pay and benefits were not comparable. Word has spread to the former colleagues who remain Doc system that the outsourcing company treats its employees poorly (DOC system briefing packet, 2003). This kind of approach is not acceptable because until outsourcing no employee can leave. So, the main problem is that employee treatment was not good anymore.
2. The individual and group interventions are that a senior insurance consultant (SIC) will help a medical insurance specialist (MIS) with marked red cases. Regarding marked red case which is out of date or delayed for any reason. Roise, a medical insurance specialist, is asked to share work with senior insurance consultant, but she refused because she knew very well about the consequences of outsourced employees (Fordney & French, 2002). On the other hand, Carlos, an experienced senior insurance consultant lazily denied the proposal. Dave proposed to share marked red cases with the medical insurance specialist. Moreover, he did not want to spend extra hours in the office.
It is clear that the company is facing problems due to pending cases or delayed tasks. Many customers are not satisfied with the process of work. So, in order to speed up the proceeds medical insurance specialist needs help with marked red cases. Moreover, an MIS operates three computer with separate work type.
3. According to my point of view, Jim is facing huge problems because the workflow is very high but efficient employees are unavailable. So he proposes a plan to make a team reduce the work pressure(Atkinson, 2010). The rate of satisfied customers were 80%, but that’s at the bottom. Moreover, he is in extremely danger situation of losing customers due to the slow billing process. In other words, the real problem occurs at the time when the cases get escalated to them. I strongly feel that Jim took a right decision to retain their customers.
4. In order to resolve the problems, Dave should focus on the possible solutions or alternative options. According to the case study, Jim cannot afford new employees right now, so the division of work is the most reliable option. I strongly recommend that senior insurance consultant should analyze and resolve the difficult cases which include dissatisfied customers. Moreover, the company will pay incentives for extra working hours(“Health insurance”, 2003).
References
Atkinson, P. (2010). Computer. London: Reaktion Books.
DOC system briefing packet. (2003). [Pierre, S.D.].
Fordney, M. & French, L. (2002). Insurance handbook for the medical office. Philadelphia, PA: Saunders.
Health insurance. (2003). Work Study, 52(2). https://dx.doi.org/10.1108/ws.2003.07952baf.004
Discuss about the case study Organization Development for Doc Systems Billing Inc.
In this assessment, the problems of Doc system will be discussed. Apart from that, group interventions will be justified in this study. In addition, the behavioral approach to Jim and his condition will also be analyzed. Moreover, how Dave resolve and manage situation will also be covered up in this assessment.
1. There are various types of problems are identified in the Doc systems such as employee satisfaction. According to the case study, there are forty full-time employees were working in the DocSystems Billing Inc, which was a privately owned physician practice including some specialists such as cardiologists and physical therapists. Additional 100 employees worked at an outsourced call center, and Doc system made a contract with employees to join in a new company, but the pay and benefits were not comparable. Word has spread to the former colleagues who remain Doc system that the outsourcing company treats its employees poorly (DOC system briefing packet, 2003). This kind of approach is not acceptable because until outsourcing no employee can leave. So, the main problem is that employee treatment was not good anymore.
2. The individual and group interventions are that a senior insurance consultant (SIC) will help a medical insurance specialist (MIS) with marked red cases. Regarding marked red case which is out of date or delayed for any reason. Roise, a medical insurance specialist, is asked to share work with senior insurance consultant, but she refused because she knew very well about the consequences of outsourced employees (Fordney & French, 2002). On the other hand, Carlos, an experienced senior insurance consultant lazily denied the proposal. Dave proposed to share marked red cases with the medical insurance specialist. Moreover, he did not want to spend extra hours in the office.
It is clear that the company is facing problems due to pending cases or delayed tasks. Many customers are not satisfied with the process of work. So, in order to speed up the proceeds medical insurance specialist needs help with marked red cases. Moreover, an MIS operates three computer with separate work type.
3. According to my point of view, Jim is facing huge problems because the workflow is very high but efficient employees are unavailable. So he proposes a plan to make a team reduce the work pressure(Atkinson, 2010). The rate of satisfied customers were 80%, but that’s at the bottom. Moreover, he is in extremely danger situation of losing customers due to the slow billing process. In other words, the real problem occurs at the time when the cases get escalated to them. I strongly feel that Jim took a right decision to retain their customers.
4. In order to resolve the problems, Dave should focus on the possible solutions or alternative options. According to the case study, Jim cannot afford new employees right now, so the division of work is the most reliable option. I strongly recommend that senior insurance consultant should analyze and resolve the difficult cases which include dissatisfied customers. Moreover, the company will pay incentives for extra working hours(“Health insurance”, 2003).
References
Atkinson, P. (2010). Computer. London: Reaktion Books.
DOC system briefing packet. (2003). [Pierre, S.D.].
Fordney, M. & French, L. (2002). Insurance handbook for the medical office. Philadelphia, PA: Saunders.
Health insurance. (2003). Work Study, 52(2). https://dx.doi.org/10.1108/ws.2003.07952baf.004
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