The organization of the FIFA world cup event at an international level requires a synchronised plan of the project activities so that the requirement of the guests, delegates, and the stakeholders can be fulfilled effectively. The satisfaction level of the customers helps in determining the success of the project. The consideration should be given on analysing the requirement of the customers to develop requirement specification plan. The availability of the right information at right time helps in improving the decision making capability of the project manager. The quality of the event can be achieved by managing the effective communication between the workers and employees. The coordination and cooperation are the two major factors to complete the event successfully with respect to time and cost. In this paper, we will focus on the organization of the FIFA world cup event by analysing the requirement of the internal and external customers.
The active participation of the internal and external customers helps in developing effective requirement plan for the synchronisation of the project activities. The opinion, views, required facilities and service, and others should be collected by arranging a data collection methodology such as interview, questionnaire, focused group, database record of the previous year events. The face to face conversation with the customers helps in analysing their real need and required facilities and services from the event. The expectation of the customers should be given privilege so that the project can be completed successfully. The customers are categorised into two types which are classified as internal customers and external customers. The internal customers focused on the process and procedures designed for organizing the FIFA world cup event effectively. The communication plan should be developed between the internal stakeholders of the project such as organizer, top executives, event planner, board of council, designer, workers, and others. The external stakeholders focused on the end services which they are provided on the day of event. The need and the expectation of the customers, project sponsors, delegates, players, and others should be given privilege so that they can be provided with the quality of service. The voice of customers helps in analysing their requirement which they want in the effective deployment of the event.
The following table shows the description of the need and desire of the participant members from the proposed project:
|
Category |
Description |
|
Voice of internal Customers |
Communication plan Synchronization of the project activities Development of the project schedule Key performance indicator Managing duration of the time Analysis of critical path |
|
Voice of external customers |
Quality of food Quality of lighting Quality of accommodation Quality of Services and product |
|
Voice of Process |
Systematic synchronization of the project activities Implementation of the process and procedure Risks analysis and mitigation strategy Development of the critical path |
The FIFA world cup event is an international level project which involves customers, delegates, and players from all over the world having differences in the cultural background. The needs and desires of the external customers will be different (Wilson, 2012). The development of the requirement matrix helps in analysing the needs and desires of the internal and external customers in the synchronised format. The detailed view of the customers required can be evaluated from the requirement matrix given below:
|
Customer |
Need |
Desire |
Description |
|
Internal Customer |
Synchronised plan for the process undertaken for completing the project |
Trendy tools and technologies for the synchronization of the project planning activities |
The internal customers focuses on analysing the work flow and project activity plan to complete the project successfully by satisfying the requirement of the external customers (McDonald, Sundaram, Bravata, Lewis, and Lin, 2013) |
|
Development of the effective communication strategies by deploying effective communication tools |
Process of felicitating the delegates |
||
|
Development of the risks identification and the mitigation strategies |
Arrangement of the playing units for the players |
||
|
Development of the quality checklist and assurance of the end product |
Music and lighting system |
||
|
Development of the procurement and purchase management plan |
Facility of temperature control |
||
|
Development of the job description and schedule of the employees |
Availability of the luxurious car and hotels |
||
|
Development of the cost and budget for the project |
Good Quality food and beverages |
||
|
Arrangements of lighting, food catering, vehicles, hotels for living, and others |
Arrangement of loud speakers |
||
|
External Customers |
Seating arrangement |
Bouquet |
The external customers focus on the end services which they will receive on the day of event (Rauber, 2014). |
|
Hotel |
AC |
||
|
Food |
High quality food |
||
|
Sanitary facilities |
High quality hotel |
||
|
Playing units |
Music System |
||
|
Sports uniform |
|||
|
Sport shoes |
|||
|
Transportation facility |
The different procedures are used for collecting the information which helps in developing the effective requirement plan. The arrangement of interview helps in establishing face to face communication to analyse the requirement of the top executives, board of councils, and other delegates. The demonstration of the focused groups helps in developing the schedules of events activities which took place at the day of event. The analysis of the questionnaire report looks upon the gaps and future improvement plan for the organization of the event procedures and processes. The critical analysis of the member participants results in improving the decision making process and procedures laid down by the project manager for synchronizing the event activities. The critical requirements of the customers are highlighted below in the table:
|
Requirement |
Description |
|
Organization of the sequence of event |
The pre-planning of the event sequence helps in successfully deploying the event ceremony |
|
Arrangement at the Event place |
The venue place of the event should be booked before the day of event so that the lighting, food and catering, music, and sports arrangement facilities quality can be checked before the implementation of the FIFA world cup at an international level (Kharaiweish, 2013). |
|
Customer enquiry system |
The enquiry facilities about the event should be arranged for the audience so that they can schedule their arrival accordingly. |
|
Seating arrangement |
The good quality seating arrangement should be provided to the audience and delegates so that they can enjoy the deliverables of the event effectively. |
|
Budget planning |
The planning of the budget should be done so that the overrunning of the project cost can be avoided (Mansfield community, 2013) |
|
Event Monitoring |
The monitoring of the event activities helps in completing the project effectively |
|
Setting of priorities |
The priority of the project scheduling activities should be set according to the critical path so that the delay in the project completion should be avoided (Lindh, 2012) |
The quality is the major factor for the completion of the project successfully because the level of satisfaction of the participants can be enhanced by providing good quality facilities and services to the external customers (Monnappa, 2017). The checklist parameters and the key performance indicators should be evaluated for analysing the level of success achieved in deploying the FIFA world cup international event.
|
Quality Standards |
Explanation |
|
Privilege to the customer requirement |
The voice of the internal and external customers should be analysed for developing the design of the customer requirement plan |
|
Managerial Control |
The management of the project activities helps in completing the project with approved quality |
|
Coordination and cooperation among the member participants |
The organization of the effective job description role of the active participants results in the completion of the project activities within time and budget |
|
Process |
The quality standards and key performance indicators should be used for analysing the level of success achieved by the deployed process |
|
Resource management |
The availability and the quality of the resources should be given privilege (Karim, and Nekoufar, 2010) |
|
Change and issue log |
The log table should be developed for managing the change and issues of the event requirement |
The development of the lean project management should be designed for the successful implementation of the FIFA world cup international event (Karim and Nekoufar, 2010). The lean project management is comprised of following phases:
|
Particulars |
Lean project management process |
|
Voice of customers |
The analysis of the voice of customers helps in synchronising the business activities effectively. The scheduling of time and required resources helps in managing the project activities control |
|
Budget control |
The project activities should be allocated with the required activities so that overrunning of the event can be avoided and it can be completed under budget (Passenheim, 2015) |
|
Time control |
The analysis of the critical path of the project activities schedule helps in setting priorities so that the project can be effectively completed within the required time |
|
Quality of service |
The quality of the resources and services provided to the customers should be given privilege |
|
Value Requirement |
The quality matrix should be prepared for analysing the value aided requirement and the non-value aided requirement of the project |
|
Resource management |
The resources should be managed on time according to the requirement of the project |
|
Best Practice |
Processes |
Elaboration |
Description |
|
PMBOK |
Work Breakdown Structure Project Schedule Critical Path Priorities of project activities (Firesmith, 2013) |
The PMBOK is highly efficient in analysing the requirement of the resources, cost development and analysis plan, setting of organization structure, division of roles and reponsibilities, and others (Ballard, and Howell, 2013) |
The systematic arrangement of project schedule helps in analysing the critical factor of the project. The implementation of the PMBOK helps in identifying the project integration management process, project scope management, Project time management, cost management, Quality management, human resource management, communication management, risks management, and procurement management |
|
PRINCE 2 |
Prince 2 methodology is composed of project initiation, direction, setting of control policies, setting priorities, and closing of project |
The preparation of the log book and analysis of risk management |
Role and responsibilities helps in identifying the distribution of end product. The implementation of the PRINCE 2 project management methodologies is used for developing the business case, organization structure, quality management plan, risks analysis, change management process, and progress management plan |
|
Office Public Management |
Negotiation process is the important process for completing the project under budget |
It helps in improving the decision making capability of the project manager |
It helps in providing the quality of service under budget by managing the coordination among different units. The implementation of the office public management is capable of providing project governance plan, transparency schedule, reusability, project delivery, and traceability |
|
Agile |
The agile methodology helps in incorporating the changes required in the implementation plan of the project |
It helps in improving the decision making capability of the project manager. The resources used in completing the project can be minimised by increasing the flexibility of the operational plan. The turnaround time of working process can be reduced. The framework of the process can be changed according to the requirement plan of the project stakeholder. The control policies of the operational plan can be optimized for managing the need and desire of the customers. |
It helps in improving the level of satisfaction of the customers because the required changes can be effectively managed in the project life cycle to get the desired result at the end. The implementation of the agile methodology is based on principle like satisfaction of customers, analysis of competitive advantage, increasing the product and services, stakeholder management plan, team work, scheduling of meeting, and simplicity. The process can be rapidly implemented for approaching the required services. |
|
Lean Six Sigma principles |
The analysis of the previous records of the events helps in minimizing the gaps and issues which are associated with the failure of the project |
The wastage of the resource utilization can be minimised which helps in improving the efficiency of the project. The implementation of the lean six sigma policies within the working curriculum of the enterprise helps in completing the process within shorter duration of time. The visualization of the product delivery system can be enhanced by managing the customer requirement. |
The implementation of the DMAIC principles helps in defining the customer requirement, methods, analysis, improvement, and control for effective deployment of the project plan. The methodology of DMAIC principles works in the development and organization of the FIFO world cup by defining the need and desire of the customer requirement, measuring the efficiency and effectiveness of the current processes, evaluating the success and failure of the operational plan, implementing change management plan for improvement, and maintaining the operational plan for change management |
Conclusion
The FIFA world cup event can be successfully implemented by using the lean six sigma principles and methodologies by managing the roles and responsibilities among the participant members. The priority of the project scheduling activities should be set according to the critical path so that the delay in the project completion should be avoided. The visualization of the product delivery system can be enhanced by managing the customer requirement. The control policies of the operational plan can be optimized for managing the need and desire of the customers.
References
Ballard, G., and Howell, G. (2013). Lean Project Management. International journal of building research and information, 31(2). Retrieved from https://people.eecs.ku.edu/~hossein/811/Papers/lean-proj-mgmt.pdf
Firesmith, D. (2013). Quality Requirement checklists. Journal of object technology, 5(5). Retrieved from https://www.jot.fm/issues/issue_2005_11/column4.pdf
Karim, A., and Nekoufar, S. (2010). Lean Project Management. Retrieved from https://projectmanager.com.au/wp-content/uploads/2011/03/LeanPM_Saviz-Nekoufar.pdf
Kharaiweish, M. (2013). Project Monitoring and control measures. International Journal of computer science and information technology, 5(5). Retrieved from https://airccse.org/journal/jcsit/5513ijcsit03.pdf
Lindh, C. (2012). How does information technology impact on business relationships? The need for personal meetings. 1st ed. [ebook]. Retrieved from https://www.impgroup.org/uploads/papers/6732.pdf
Mansfield Community. (2013). Introduction to project management. 1st ed. Ebook. Retrieved from https://www.mansfield.vic.gov.au/Libraries/Community_Development/Intro_to_Project_Management_Manual.sflb.ashx
McDonald, K., Sundaram, V., Bravata, D., Lewis, R., and Lin, N. (2013). Closing the quality gap: A critical analysis of quality improvement strategies. Journal of object technology, 7(9). Retrieved from https://www.ncbi.nlm.nih.gov/books/NBK44015/
Monnappa. (2017). Project scope management: What it is and why it is important. 1st ed. [ebook]. Retrieved from https://www.simplilearn.com/project-scope-management-importance-rar89-article
Moujib and Aziz. (2017). Lean Project management. 1st ebook. Retrieved from https://www.pmi.org/learning/library/lean-project-management-7364
Passenheim, O. (2015). Project Management. 1st ed. [ebook]. Retrieved from https://home.hit.no/~hansha/documents/theses/projectmanagement.pdf
Rauber, J. (2014). A Critical analysis of quality management. 1st ebook. Retrieved from https://www.ijmp.jor.br/index.php/ijmp/article/view/121/379
Wilson, D. (2012). Project Governance. Retrieved from https://www.masterresearch.com.au/downloads/pdfs/Project_Governance_V2.pdf
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