Task 1
a. Evaluate your own development needs and the activities required to meet them to be in a position to contribute to Amex’s history of continuous innovation and collaboration as well as the specific job requirements.
b. Devise a personal and professional development plan based on your identified needs.
c. Reflect on own developmental progress against the original aims and objectives set in the personal and professional development plan.
Task 2
a. Identify the Communications needs within an organizational context and come up with the appropriate communication methods that Amex can adopt.
b. Demonstrate in writing how effective time management strategies will help your small team of three become efficient and comply with the “clear desk policy” (All work completed by the day).
Task 3
A project oriented organisation makes use of teams to generate synergy. With your knowledge and experience of team dynamics:
a. Describe how you select and maintain a team that is fit for purpose.
b. Discuss alternative ways to complete tasks and achieve team goals.
Task 4.
a. Review tools and methods for developing solutions to problems
b. Develop an appropriate strategy for Amex that will help its IT helpdesk respond to its high volume of IT queries on time.
c. Evaluate the potential impact the above strategy will have on the company in the long term.
The case study is related to the matter of AMEX Company. The case study reflects the analyst’s personal skills and competencies. The analyst also describes the development needs of him and also about the developmental progress. The task two the analyst also indentifies communication needs and time management strategy of AMEX. In the task 3 the analyst of the study analyses the team management strategy nd alternative ways of achieving the goal of the team. The 4th task analyses the methods of problem solving and appropriate strategy for responding to the query. The last part shows the impact of those strategies in long term.
Programming skills: As the AMEX organization is related to the IT industry and the organization provides solution for IT purpose the programming skills would be the prime skill that would be required by the organization. I have the skill for this requirement.
Project management: Project management is a major activity of this company so the experience of project management would be very essential for the post of AMEX.
Technical support: I have the ability to help desk and support technical problem as per the requirement of the organization.
The following are the development needs that would be required for me to give more to the AMEX:
Web development: I have a little bit experience in the development of web so I need to develop the skills of web development. The organization provides training that would be helpful in gaining the skills.
Programming language: I have full knowledge of C and C++ programming knowledge. But I have little experience in JAVA and SAP. So I have to learn this language from the institutes providing these learning.
Handling critical software: I am not that much able to handle critical software so in order to gain experience in handling critical software in need to take training from the organization.
I would take training from the organization about the web development program. The organization is helpful in providing training to the new employees of the organization. However I have to take training about the programming language and software from the outside organization.
The training program provide by the organization helped me progress in my career development (Hattke and Blaschke, 2015). By these training I am now able to develop web page. Outside training helped me to develop program using high level language like JAVA and SAP.
As the AMEX organization is an IT industry they provide software solution to the customers. A project has no meaning if it is delivered in delay (Safari and Meskini, 2015). So communication is essential for the organization. The communication needs are explained below:
Clear expectation: The organization should deliver the expectation to the employees of the organization in order to get the project done in right time.
Strong relationship: Effective communication helps to build strong relationship among the employees of the organization (Kaza, 2015). In order to build a project effectively strong communication between the employees are needed.
Ideas and innovation: there are many software industries in today’s market. So AMEX faces a lot of competition in the market. Open channel communication help to get the innovative idea of employees of the organization.
Communication method that the AMEX Company can adopt:
Face to face communication method: In order to make a strong academic background the AMEX needs a face to face communication (Liang et al. 2015). Face to face communication will help this company in meeting and conference purpose.
Email: In order to communicate mass information about the technology they use in their project the AMEX needs to email their employees (Thongyen, 2015).
Video conferencing: Video conferencing will this company in meeting purpose with the employees. It allows the company to see the employees over a TV screen who is not physically present in the organization premises.
Preplan: The AMEX company needs to preplan the work before starting the work. They also need to prioritize the group of work.
Work time: The company need to decide how much time the employees will take to complete the task.
Flexibility: As this an IT industry it needs to be flexible in their work. So the team members of the project need flexibility in their work (Light and Mcnaughton, 2015).
Delegation: Delegation means assigning the task to one employee and the employee should freed up some time in order to expertise in those activity.
Common goal: In order to select and maintain a effective team the AMEX should set a common goal first. The goal will direct the team members of the team to achieve the goal.
Clarity of the goal: Not only setting goal is enough. The set goal should have a clarity in achieving this in a better way (Costa et al. 2015). The team members should understand the core purpose of the project.
Commitment from the member of the project: In order to achieve the common goal commitment from the tem member should be needed by AMEX.
1) The company should try to write the plan on a checklist for its feasibility.
2) AMEX should create small doable steps in achieving the goal of the organization.
3) The compelling reason for wanting the goal should also be written down.
4) They should visualize what it will like having achieving the goal of the tem.
5) A daily routine should be written down.
6) The company should enlisting support in order to keep the members of the team accountable.
Find the appropriate problem: The AMEX Company should find the appropriate problem of finding employees having strong academic background (Majamaki and Hellman, 2015).
Defining problem: The organization should define the problem in a right manner.
Analyze problem: The AMEX should analyze the problem of finding technically educated employees.
Developing possibilities: The organization should develop the possibilities of getting right people in the organization.
Selecting best solution: The organization should select the best method of sourcing and hiring the technically educated employees (Fadiana, 2015).
Implement: After selecting the best solution the organization should try to implement that solution.
Evaluation the solution: The organization should try to evaluate the impact of alternative solution on order to achieve the common goal.
Listening to the IT queries: The organization should listen to the IT query of the customer properly in order to give answer in time.
Understand the queries: If the employees are worried about the questions, the employees should understand the question properly (Watson and Cavanah, 2015).
Respond: The employees should be focused on the responses they are giving. The answer to the question should be appropriate to the question.
As the organization is related to IT activities and they are also involving in outsourcing the IT project responding to the IT queries of the customer would be an effective way for sustaining in the market (Riggio and Saggi, 2015). Listening to the IT queries would be helpful in satisfying the customers in long term. It shows the derivativeness of the organization to the customers (Meder and Wegner, 2015). Understanding the question properly would symbolize that the organization has right employees for right purpose. It increases the reputation of the company. Responding to the quick queries symbolizes the promptness of organization in responding to the IT queries.
Conclusion:
The study has been concluded that AMEX believes in collaboration and innovation in IT issues. They provides graduate technology (GT). The analyst of the study has enough knowledge in getting the job of the organization. The study concludes the effectiveness of time and team management of the organization. The study also concluded the strategy for responding to the quick query of IT and impact of those strategies in the long term.
References
Costa, P., Passos, A. and Barata, M. (2015). Multilevel influences of team viability perceptions. Team Performance Management, 21(1/2), pp.19-36.
Fadiana, M. (2015). Math Learning Model that Accommodates Cognitive Style to Build Problem-Solving Skills. Higher Education Studies, 5(4).
Hattke, F. and Blaschke, S. (2015). Striving for excellence: the role of top management team diversity in universities. Team Performance Management, 21(3/4), pp.121-138.
Kaza, N. (2015). Time dependent accessibility. Journal of Urban Management.
Liang, H., Shih, H. and Chiang, Y. (2015). Team diversity and team helping behavior: The mediating roles of team cooperation and team cohesion. European Management Journal, 33(1), pp.48-59.
Light, J. and Mcnaughton, D. (2015). Designing AAC Research and Intervention to Improve Outcomes for Individuals with Complex Communication Needs. Augmentative and Alternative Communication, 31(2), pp.85-96.
Majamaki, M. and Hellman, M. (2015). “When sense of time disappears”–Or does it? Online video gamers’ time management and time apprehension. Time & Society.
Meder, A. and Wegner, J. (2015). iPads, Mobile Technologies, and Communication Applications: A Survey of Family Wants, Needs, and Preferences. Augmentative and Alternative Communication, 31(1), pp.27-36.
Riggio, R. and Saggi, K. (2015). Incorporating “Soft Skills” Into the Collaborative Problem-Solving Equation. Industrial and Organizational Psychology, 8(02), pp.281-284.
Safari, Y. and Meskini, H. (2015). The Effect of Metacognitive Instruction on Problem Solving Skills in Iranian Students of Health Sciences. GJHS, 8(1).
Thongyen, T. (2015). Development of PM0.1 Personal Sampler for Evaluation of Personal Exposure to Aerosol Nanoparticles. Aerosol and Air Quality Research.
Watson, B. and Cavanah, S. (2015). Community Information Needs: A Theory and Methodological Framework. Mass Communication and Society, p.150707135144006.
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