The report throws light on analysing the business case of Delicious Delights which is considered to be the online catering services through identifying and explaining the nine elements of the business canvas model. The Business Canvas Model is considered to be the strategic management tool which helps in defining as well as communicating business concept or idea in a positive manner. It is the tool which is helpful in understanding the rationale of the company that will be helpful for them in achieving along with outlining the nine segments which will be suitable for the growth prospects (York, 2018). There are different kinds of start-ups which have emerged in the technological era and everything is moving in the gravitational force which has been created with the help of Digital Marketing. In the recent times, the food delivery or catering services are achieving the great heights and the BMC helps in describing as well as designing the business model successfully.
As commented by Wrigley and Straker (2016), the business canvas model is considered to be the strategic tool which mainly offers focus, transparency and flexibility. The BMC helps in bringing clarity to the core aims of the company and leaves out the different unnecessary stuffs. In the respective regard of the Delicious Delights which is the Online Catering Service, the BMC will be helpful in identifying the strengths, weaknesses, opportunities, threats along with priorities.
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Key Partners Investors Technology partners which includes mobile or website applications Beverage Companies Payment Processors |
Key Activities Delivering meals and managing payments Listing and deciding meals Operations of call centre |
Value Propositions Delivers the freshly cooked food for working professionals at the office Help in increasing sales as well as revenues of the online catering service |
Customer Relationships Offers and promotions Gift coupons Social media and email Live chat and SMS |
Customer Segments Busy Professionals Employers or offices |
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Key Resources Capital Proper human resources include logistics team and marketing team Physical Resources such as office building and delivery vehicle |
Channels Website Mobile application Delivery vehicles Promotion and Advertisement such as through social media along with outdoor advertisement |
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Cost Structure Cost of Operations Cost of different physical resources Procurement cost Advertisement cost Training cost of employees |
Revenue Streams Sale from meals On page advertisement |
It includes the group of individuals who are required to be served by the company and in every scenario, the organizations need profitable customers for surviving in the market which is competitive in nature. In such scenario, the demographic information of the customers is required as it will be enhancing the level of the success which can be gained by the company in a sustainable manner. In case of Delicious Delights, the two main customer segments are described as follows:
It is the first and foremost group who will be of 24-45 years of age group which includes both male and female. These are the ones who do not have sufficient time for going out for lunch or other types of meal. In many occasions, it can be seen that the working professionals stay alone in a place which is away from their home and they are staying as Paying Guests or Hostels (Onken & Campeau, 2016). In such scenario, the Delicious Delights Company can become a suitable option for such customers and it will be profitable for the online catering service. The mode of communication which can be used by the customers includes the online ordering from official website of the company to different locations that will be enhancing the profitability and growth of company.
On the other hand, the other group or customer segment Companies or Employers wherein the age group can range from 30-55 years and the gender includes both male and female. The main aspect is willingness of employers to provide lunch to their employees in special occasions wherein Delicious Delights can be one suitable option and it will be effective for generating high level of revenues (Ojasalo & Ojasalo, 2018). In the aspect, the communication channel can be the utilisation of online or official website of the company wherein prior orders are required to be provided as to receive timely delivery.
Value Proposition is innovation, service or the feature intended to make the organization or the products which are being sold by the company is attractive to the different customers. The entire process is based on review as well as analysis of costs, value and benefits which the company can deliver to the customers (Nidagundi & Novickis, 2016). In case of Delicious Delights, the main attraction or the value which is provided by them is the delivering of freshly cooked food for the working professionals at the doorsteps of office premises. It is the main reason the customers will be choosing Delicious Delights over the other competitors. In the current scenario, there are different online food delivery services such as Uber EATS and Zomato which provides the different food items to customers from selective restaurants (Keane, Cormican & Sheahan, 2018).
However, in case of Delicious Delights, the main aim is to eliminate the task of deciding what to consume, as the catering service professionals will be deciding new and healthy dishes for the customers which will be helping to attract the customers. Moreover, the process will be helpful in increasing the revenue and sales of Delicious Delights.
The channel helps in describing the process through which the organization can communicate with the customers and reaches to them. It will be suitable for delivering the value proposition and enhance their services in a suitable manner. It is essential for the company to understand the pathway which will be best for them for reaching out to customers (Ju, Kim & Ahn, 2016). There can be inclusion of different channels such as physical channels such as stores or the online channels such as through website that will be beneficial for targeting and attracting large number of customers.
In case of Delicious Delights, there are different involvement of channels which can be used by them in meeting the requirements of customers in a successful manner. The channels include mobile application, official website of the company along with advertisement as well as promotional techniques which can be used by them in managing the different requirements of customers successfully (Dudin et al., 2015). The company Delicious Delights can include the various online options such as outdoor advertisement which will be capable of enhancing the demands of different customers and it will be increasing the level of sales or revenues.
However, there can be few barriers which can be faced by Delicious Delights that includes the fact that there can be different customers who may not prefer and trust the online mode of ordering or delivery of food. In such scenario, the company can include the mix of both online and physical communication channels such as setting a proper set-up wherein the company can be beneficial in improving their efficiency and it will be able to provide trust among the customers successfully.
The customer relationship helps in describing the kind of relationship that is established by the company with the specific kind of segments of customers. The relationships among customers are mainly driven through customer acquisition, boosting of the sales along with retention of the customers in the market. In order to grow in the market, proper relationships with the customers is the essential approach which needs to be followed by them as it will be enhancing the effectiveness of the process (Dijkman et al., 2015). In case of Delicious Delights, the company or the online catering service company can maintain strong and positive kind of relationship with customers through the usage of different offers as well as promotions that can make the customers happy and there will be second time purchase soon.
In addition, there can be referral programs that can be adapted by them as to gain the strong base of customers and improve their sales percentage in the market. As it is the online catering business, there can be issues which can be faced by customers, in such scenario, there should be an option of SMS or Live Chat which can be beneficial in helping and assisting customers 24*7 (Dalborg, von Friedrichs & Wincent, 2015). There can be inclusion of the after sales services program wherein after eating the food from Delicious Delight, there can be option of emailing regarding their experience and grievances can be shared by the customers for improving their experience suitably.
While starting different kinds of business, the different individuals think regarding the generation of revenue for company and in such scenario, the different customers think regarding the price which needs to be paid by them. There are various kinds of ways and techniques which can be used by the company such as sale of asset, licensing along with advertising (Dal Lago, Corti & Pedrazzoli, 2016). The revenue segments or streams are required to be linked with personas or segments as well as value proposition. In case of Delicious Delights, the revenue can be generated from sale generated from meal which will be effective in maintaining their profitability.
In addition, there can be inclusion of the on-page advertisements adapted by the Delicious Delights in which they can mention the special offers and discounts provided to different customers as it will be increasing their revenues and sales percentage to a large extent within a short span of time (Dahle, Dybvik & Steinert, 2019). There is inclusion of business or catering purchases which will be effective in attracting and retaining large number of customers in the market effectively. There can be different offerings of menu among customers which will be suitable for contributing to the overall revenues successfully.
The different key resources help in describing the essential assets which are required to make the business model perform efficiently. These include different things like human resources, financial aspects as well as electricity which would be required to make the work effective and it will be suitable in generating high level of sales and revenues in the future. The respective resources need to be mapped with the key activities that will be considered to be the asset of the company as to support and sustain the business (Crick & Crick, 2018).
The main resources which can be included in case of Delicious Delights are human resources that consists of logistics team, marketing team along with technical team which plays a major role in making the business effective. In case of online catering services, the delivering of the food items play a vital role in managing experience of customers thoroughly. On the other hand, there are different physical resources such as delivery vehicles along with online website of the company that can be enhancing effectiveness of the online catering service successfully (Blank, 2017).
The key activities are important type of activities which are helpful in executing the value proposition of the company. These include research as well as development related strategy as well as product distribution that needs to be incorporated by the firms in a successful manner. It is essential in execution of the value proposition of the company and gain competitiveness in the market. The key activities of online catering services company named Delicious Delights include delivery of the meal, managing proper payments along with call centre operations which will be suitable in making the tasks easier for them (Bekhradi, Yannou & Cluzel, 2016).
Additionally, the processing of the orders which are being placed by the customers needs to be managed with providing and showing top priority as it will be enhancing the growth of the firm effectively. Moreover, there can be increase in collaboration with different food joints and suppliers who can be beneficial in achieving the appropriate kind of products and raw materials required for managing efficiency.
The key partners play a vital role wherein the different external organizations or suppliers would require to perform the key activities and deliver proper value to customers suitably. As to optimize the operations and reduce risks, there can be cultivation of buyer and supplier relationship which can help them to focus on core activities. For Delicious Delights, the key partners who play a vital role include investors, technology partners such as mobile or website application along with payment processor which will be creating a proper effectiveness in delivering the assured services to customers appropriately (Antikainen & Valkokari, 2016).
In the cost structure, there are different costs along with expenses which the company can incur while operating the business model. It is the final step in the respective process and it plays a vital role as it assists he team to decide whether to pivot or proceed. A cost-driven company tries to adapt different techniques which will be minimizing all costs, however, a value-driven company will be trying to focus on delivering the great value to customers in terms of prestige and quality.
The cost structure o Delicious Delights include salaries provided to employees, training cost to employees as well as costs related to advertisements and procurement which will be making them effective (Antikainen & Valkokari, 2016). The employees who are employed with the company needs to be trained and well-acquainted with the different kinds of applications of the company for meeting the different needs of customers effectively.
Conclusion
Therefore, it can be concluded that business canvas model has been helpful in generating high level of efficiency and flexibility in understanding the importance of the company in meeting the demands of customers and delivering them with the appropriate kind of services in a suitable manner. With the appropriate design of the business canvas model, the level of priorities and strengths which are helpful in enhancing the growth of the company suitably in comparison to other competitors.
References
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Bekhradi, A., Yannou, B., & Cluzel, F. (2016). Importance of problem setting before developing a business model canvas. In DS 84: Proceedings of the DESIGN 2016 14th International Design Conference (pp. 907-916).
Blank, S. (2017). Why the lean start-up changes everything. Harvard business review.
Crick, J. M., & Crick, D. (2018). Angel investors’ predictive and control funding criteria: the importance of evolving business models. Journal of Research in Marketing and Entrepreneurship, 20(1), 34-56.
Dahle, Y., Dybvik, H., & Steinert, M. (2019, June). A dynamic and a static approach to the business model-Investigating the potential difference in business model focus. In 2019 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC) (pp. 1-5). IEEE.
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Dalborg, C., von Friedrichs, Y., & Wincent, J. (2015). Risk perception matters: Why women’s passion may not lead to a business start-up. International Journal of Gender and Entrepreneurship, 7(1), 87-104.
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Keane, S. F., Cormican, K. T., & Sheahan, J. N. (2018). Comparing how entrepreneurs and managers represent the elements of the business model canvas. Journal of Business Venturing Insights, 9, 65-74.
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