Professional Design Of Work Breakdown Structure And Business Process For GoCatch

Time Management Plan

GoCatch is the organization that has been selected and it is a company that provides taxi and rideshare services to the people of Australia. The organization is locally owned and has been expanding rapidly due to the demand of transportation services from the customers. The primary users that are associated with GoCatch since its inception in 2010 are the drivers and the passengers. The company makes use of a web based application for booking of taxi services.

The AS-IS diagram that has been designed for GoCatch includes the mechanisms of booking of the taxi and cabs online with mechanisms such as availability check, response, pickup, drop etc included in the diagram. The To-Be diagram for the application includes addition of tools such as CRM tools so that the customer may share and seek feedback of the drivers and ensure that the services provided do not compromise on the quality. There is also a tracking tool that has been included in the to-be diagram that will allow the passenger to share ride details with friends and family which may be tracked from the security point of view (Patrick, 2015). Also, the process has been changed wherein when a customer drops a request for cab, it will be sent to all the drivers. The customer then chooses the nearest confirmed drivers. Then the system asks for payment type. Once customer makes the payment, booking is confirmed.

The application shall make use of tree topology in terms of the physical network topology as it will provide many access points to be present. In this manner, there will not be a single point that may lead to failure of the entire application.

Mesh topology shall be used as the logical network topology in this case as it will provide a string knitted architecture with connections and enhanced connectivity between the nodes.

The testing activities will ensure that the application that is developed for GoCatch is validated from the perspective of every type of user.

• CEO and Directors: Training activities will include the conduction of sessions on critical application areas, its utility, query areas and the benefits that the application will provide to GoCatch.
• Managers and Analysts: Utility of the application to generate maximum profits and good customer experience will be the prime focus of the training activities that will be provided to this group of users.   
• Technical and Operational Staff Members: Details of the execution of the features, the security risks that may occur due to an error and steps to prevent such an occurrence will be the tasks that will be covered in trainings
• Support and Maintenance Staff: Incident recording and response will be explained to the users along with the major query areas and frequently asked questions regarding the application (Rose, 2014).

Changeover and migration from the existing system to the new system that is developed for GoCatch shall be done by following the induction and completion of various steps (Majedran, 2013).

There shall be analysis that shall be done and a listing of the changes and the modification to be implemented shall be made followed by creation of a plan to do so. The changeover shall be initiated thereafter in which the migration and conversion shall begin and the same shall be regularly monitored and inspected in terms of status and progress.

• GoCatch application shall provide the passengers and the drivers with the ability to easily acquire the services provided by the organization in terms of bookings, cancellations, availability checks, feedbacks, pick and drop and maintenance of history.
• Project tasks and activities must reflect ethical practices and quality standards implemented.

• Design and development of the application for GoCatch
• Syncing of the front end with the database at the back end
• Implementation of the application on a private cloud
• System, UI and performance testing and integration
• System documentation for the application

The project for the creation and deployment of the application for GoCatch shall take place through a well defined process. The process shall include a series of steps in which the steps such as startup, planning, design & development, monitoring & control and closure shall be present (Kumar, 2012).

The processes that will be included in the successful completion of the project will be backed by a planning and analysis of all the aspects so that there are no errors and mistakes that may occur in terms of planning activities. Monitoring and management will also be carried out.

Conclusion 

GoCatch is an organization that is present in the business since last seven years. It is required that the organization improvises on the offerings by enhancing its information system and the same has been explained in the report with the use of the online application for booking of the rides. The passengers and drivers will be the users of the application and it shall be ensured that the application is secure and there are protection mechanisms built in the application.

References

Kumar, S. (2012). Cloud computing- Research issues, challenges, architecture, platforms, and application: A survey. 1st ed. [ebook] Available at: https://www.ijfcc.org/papers/95-F0048.pdf [Accessed 30 May 2017].

Majedran, S. (2013). Organizational challenges in cloud adoption and enablers of cloud transition program. 1st ed. [ebook] Available at: https://web.mit.edu/smadnick/www/wp/2013-13.pdf [Accessed 30 May 2017].

Patrick, L. (2015). Why is As Is business process analysis is appropriate. 1st ed. [ebook] Available at: https://www.bridging-the-gap.com/as-is-business-process/ [Accessed 30 May 2017].

Rose, G. (2014). Information technology and organizational learning. 1st ed. [ebook] Available at: https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.114.6&rep=rep1&type=pdf [Accessed 30 May 2017].