Describe about the Professional Skills for Systems Analysis for Supply Business.
Kahuna Cleaning Supply, which is a business run by a family, is based in New Haven, Connecticut. Its main focus is profitable cleaning materials and profitable goods for commercial, institutional and industrial clients. Here, for the business, they are using only very few computerized systems. The vice president, Julia Thompson, has hired a systems analyst, Robert Hanover in an effort to become more efficient and profitable.
A cleaning supply company provides a wide range of advanced goods and facilities coming to the aid of the Skilled, Industrial, Marketable and the National industry of cleaning. Kahuna cleaning Supply Company has magnificently recognized extensive and retail openings countrywide to house small and medium sized cleaning businesses. Their success is chiefly based on modifying client necessities to generate truly lucrative worth for the customer. A principle as important as this, drives quite high on customer trustworthiness and in return emphasizes the joint care towards Decreasing Customer Obtaining Prices, Dropping Client Business Costs, Refining Customer Labor Output, Refining Customer/End-User Relationships. Here, it is understood that the judgement of customers are done by the advanced values of excellence and facility. The most cared facilities are probably to be disinfected and globally sound, a forever changing, and a process which is not ending. The people of Kahuna Cleaning Supplies promise to be partners in helping the clients meet and surpass those hopes.
It is very important for every organization that it has a complete set off plan which can be used to scrutinize the current state of the organization. In order to achieve its goals Kahuna Cleaning supply must set up some plans so that all its objectives are well accomplished. Initially it must get its source right. The source can be of any form that is a person or any kind of record. Most of the time, in many organizations, these sources are not available so easily, but it is the duty of the team to find out the best evidence possible. The team must get search for existing procedures and policies and try to understand how they affect the organization as a whole. The fact-finding team must document all the facts they have gathered and keep in hand all the original copies of records and documents (Aselstine, 2013). The fact-finding team must stay on to its goals and should never be swayed by the personalities, opinions or facts of the team members. If it is difficult to get the facts outs than the team must figure it out why they are unable to get the facts out. The team must thoroughly have a look at the matters and sort out which ones are required and which are not required. The facts must be sorted out well but it is also mandatory to keep in mind what are the actual goals are of the fact-finding plan and what are its utility for Kahuna cleaning supply. The facts which are gathered must be accurate. Accurate facts help build credible and evidence based decision making. The plan must be strategically developed and well executed (Aselstine, 2013).
The fact-finding plan for kahuna cleaning supply includes interviewing some of the important individuals for the company such as the VP, director of sales, shipping/ receiving manager, and the customer service representative. The plan also includes reviewing documents of the last sales and the orders that were lost or were complained of (in order to check for gathering data), keenly and minutely observing the changing scenario around and keeping a close eye on the competitors, in sampling method we will be taking random samples and researching about them, maintaining questionnaires, and immediate customer feedback. It’s also a matter of importance that is to be kept in mind is to upgrade the systems and the business be fully computerized, all the records, details everything (Galeon, 2013).
I would like to interview the Vice President, director of sales, shipping/ receiving manager, and the customer service representative of kahuna cleaning supply. For each of the interviews to be carried out, the main objective behind it will be to find out what the company/ business lacks in, or what better can be done etc.
Manager
Interviewing the manager: the main objective would be to look for what he is most insecure about in the business. How is he managing the adverse effects of not having a fully computerized system and to find out what he has to say about upgrading to a newer system? Interviewing the customer service representative would be beneficial as he is the one who interacts directly with customers (Daly and Kille, 2016).
Vice President
Interviewing the Vice President: the main objective will be to verify all the information and look for any other additional information that may be helpful in the work. Interviewing the director of sales: the sales report for the last five yrs. Any drop or decrement in the sales would be seriously dealt with.
1) Vice president
The role of the vice president is very crucial for an organization. The vice president is a member who is the major of a group in the private subdivision (business) or the public subdivision who reports to (is below) the leader or the CEO, and regularly functions as the additional in command in lush within the group. The vice president serves as the second or third operational who is in charge of the general business, agency, institution, group, union, university, government, or branch of government. Vice President is also a name used to elect the leader of helping the group or functions inside organizations. So, questioning the Vice President would be of much help (Hartman, 2016).
Interview questions:
A Director of Sales is a team leader entrusted with the task of managing a team of Sales Managers. Directors of Sales are elevated managers whose role in the business includes the making of domestic or international plans for sales, after qualifying it moves to the board of CEOs, and overseeing local managers of sales to guarantee the fact that they are significant and the preparation of their teams are positive (Ashe-Edmunds, 2016).
The shipping/ receiving manager is also known as the warehouse/receiving supervisor. He plans, arranges and looks over the receiving, storage and distribution of all stuff that is received either from dealers or manufacturer shops, guaranteeing an even and reliable operation. So, that the parts and supplies are situated and distributed to appropriate sections in an operative and well-organized manner as needed to please internal and external client necessities. The post oversees the receiving, storing and delivery of manufacture and facility parts materials; monitors departmental expenditure to ensure the costs are within strategies. Such an individual may provide with the necessary information required for the study (Ashe-Edmunds, 2016).
A customer service representative relates with a company’s clients in delivering them with info to talk about their questions regarding goods and services. Adding to that, they deal with and provide assistance to resolve any client grievances. For example, a client demonstrative may provide assistance in opening a profile, or aid in the resolution of a tricky situation if it cannot connect to their profile or if the ordered thing hasn’t arrived. Generally, such a task is done by gathering information over a telephone call. In this respect, it is quite relevant to collect the necessary info from such an individual (Writing, 2016).
Conclusion
The problems faced by kahuna cleaning company is very serious and requires thorough system analyzation and information gathering regarding it. Interviewing its’ individuals would help in gathering much-needed information and also to understand the state the company is in. The company works whole heartedly over the fact to provide its customers the best of the service possible. The customers should feel free enough to contact the company, who would be more than happy to oblige them. The company would like to thank the loyal customers and for any further assistance they would always be there. The company claims the skill which is required to deliver promised services, which would bring about a change to any of the delivery needs of a business or service. It not just only sells goods, but it also supports each and every sale along with real information and suggestions meant for improving labor output and dipping complete expenditure base. The staffs of the company will assist others in coming of age inventions being out on the marketplace and deliver info about such goods.
References
Aselstine, L. (2013). The Golden Rules of Fact-Finding: Six Steps to Developing a Fact-Finding Plan. [online] Queen’s IRC Coach. Available at: https://irc.queensu.ca/articles/golden-rules-fact-finding-six-steps-developing-fact-finding-plan [Accessed 5 Dec. 2016].
Ashe-Edmunds, S. (2016). Sales Management Structure. [online] Chron. Available at: https://smallbusiness.chron.com/sales-management-structure-67094.html [Accessed 5 Dec. 2016].
Burgess, T. (2001). A general introduction to the design of questionnaires for survey research.. 1st ed. [ebook] INFORMATION SYSTEMS SERVICES. Available at: https://iss.leeds.ac.uk/downloads/top2.pdf [Accessed 5 Dec. 2016].
Daly, C. and Kille, L. (2016). Interviewing a source: Rules of the road; talking with officials and experts. Journalist’s Resources. [online] Available at: https://journalistsresource.org/tip-sheets/reporting/interviewing-a-source [Accessed 5 Dec. 2016].
Galeon, J. (2013). Fact-Finding Methods. [Blog] System Analysis and Design. Available at: https://jessevimgaleon.blogspot.in/2013/07/fact-finding-methods.html [Accessed 5 Dec. 2016].
Hartman, D. (2016). The Roles of Vice Presidents in Organizations. [online] Chron. Available at: https://smallbusiness.chron.com/roles-vice-presidents-organizations-22329.html [Accessed 5 Dec. 2016].
Writing, A. (2016). Duties & Responsibilities of a Customer Service Representative. [online] Chron. Available at: https://smallbusiness.chron.com/duties-responsibilities-customer-service-representative-759.html [Accessed 5 Dec. 2016].
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