One of the leading business tycoons of USA in the 19th century, Andrew Carnegie wrote in his essay “Gospel of Wealth” about the fact that the random acts of the charity lead a society nowhere. In order to curb this randomness, a professional approach is needed. For the implementation of the professional approach, a set of professional values should be added into the working portfolios of the individuals that are delivering human services to various communities and environment (Carnegie, 2012).
Structured acts of the kindness set the tone for the welfare of the society and help in the sustenance of the acts. The above-mentioned statement holds true for the Australian Society and the social works that they are undertaking under various banners. The culture of adherence to core professional values is prevalent in Australia since 1960, it was also the time when the experts of the social science indicated towards the need of the professional values while delivering human services (Turk, 2017).
In the current essay, we will discuss the role of the professional values and their changed face under various domains of human services. Professional values also play a crucial role in the dispensing of social justice. They set the right framework for an individual and give away a standard thought process to the acts of community services (Wiles, 2011). In this essay, we will describe the core professional values under all the four domains of human services. We will describe the needs of the particular values in that domain and how they are useful. A successful administration of the core professional values also works in the direction of the removal of social barriers. This essay will also cover that area as well.
The four main domains of the human service can be classified as follows.
Claimed Domains: Under these domains, the penetration of the human service has already reached satisfactory levels and meeting with the targets set by the planners. Services are flowing under a sustainable model and prospects of the growth and delivery are on an auto-pilot mode. The implementation of the “Aged Care Policy 1997 of Australia” is a claimed domain of the human service (Peterson, 2014).
Unclaimed Domains: Unclaimed domains are the domains where experts and professionals have studied the needs and developed a plan to meet the objectives and goals of the human service. However, they are passing through the initial stages of the implementation of the programs. The creation of the justifiable community goods in the health care insurance sector is an unclaimed domain. Plans and services are ready, however; identification of the needy is still under process (Knaus, 2018).
The domain of the contest or the competition: Any set of the human services comes under this domain when the planners and the professional conduct a study in the problematic area and try to develop an understanding about it. Under this phase, they examine the key factors associated with the problem and try to figure out the key result areas where they are required to work. The racial slur and the emergence of race-based discrimination is an issue where the contest is on because a silent polarization of the society is on (Durey, 2012).
The emerging domains are the domains where a social engineer or the think tank associated with the social issues of a country or the region can sense about the emergence of a gap or a disparity. For instance in the case of Australia, the decreasing satisfaction levels of the aboriginal people related to the racial discrimination can be considered as an emerging domain where human service in the form of counseling is needed (Donelly, 2015).
While working as a professional in the social service setup of human service any professional has to deal with the two components. The first component is people and the second component is the environment. The chart of the professional value tells us the equity among the stakeholders at all levels. While working in a claimed domain a professional has to interview people, council people and create an environment of equity among the people and the community (Dunan, 2017). We can understand it with the help of the fairness principle of the Commonwealth home support program (CHSP) of Australia. Under this program, human service providers avail health care facilities for the old people at their home (Cardona, 2018).
This program presents an interesting clash of two professional values, the sustainability clause of the professional value forces a professional to collect a nominal fee from the service receivers (Hamilton, 2016). The authorities at CHSP reinvest this money for the sustenance of their program. The collection of the nominal fee also sets the benchmark of the success for the professionals working under this program. Still, the professional values prescribed under the clause of the equity among the stakeholders allow a professional to sometimes waive off the nominal fee if the receiver of the service is very poor (Skatssoon, 2018).
When we talk about the unclaimed domains, the insurance sector of Australia is depicting a clash of the professional values. Here the core professional values of collecting a feedback from the clients are playing a crucial role (Cormann, 2018). People of Australia certainly deserve a community good or the blanket of the safety for the poor people in the society. The human service providers are accountable for the dignity of the receiver of the service. Instead of promoting insurance as a government-funded charity, they promote it as a security umbrella created by the society for its own good. Recently two major things happened in this sector, human service providers at the ground level received applauds of appreciation because of the hard work that they did in the field and brought in a big percentage of the Australian people under the insurance cover (Chavez, 2018). However, the authorities failed in maintaining an environment because they raised the price of the premium and this premium became out of the reach of the poor people.
The professional value chart prescribed for the higher ranks clearly defines the professional value of accessing the justifiable need and demands of the community. A 3.96 percent rise in the premiums on an annual basis is unjustified in a country where the income margins of the lower strata people are not increasing (Peake, 2017). Professional values often tell us that profit is very important; it is one of the most important goals of any endeavor. However, in the cases of the deliverance of the human service, the reach and delivery of the service is the main profit, this changes the set of the professional values drastically and on most of the occasions the clashes of the professional values often end up in the favor of the clients (Mulgan, 2018).
When we have a look at the role of the professional values in the case of emerging domains then the case of social justice takes the front seat. While dealing with an emerging domain, a professional has to classify the target groups more neatly on the merit of the deprivation and other values. The concept of the social justice prescribes the concept of “each according to capacity and each according to the necessity”. We should never forget the fact that on most of the occasion’s human service givers works with the delivery of the community or social goods (Crosbie, 2018). They are accountable for the right distribution of these goods without any bias. The principle of the distributive justice sets another professional value for the professionals in the case of all the domains and particularly in the case of the emerging domains where planners are unclear about the needs of the end users (Chavez, 2018).
Equal distribution of the services and justified reach of the services are the primary needs that need to be served while dealing with social justice and professional values in the same equation. The principles of social justice tell us that the work of human service should be dedicated to humanity. Any type of racial discrimination or preferential treatments should be avoided at all level. However, in the practical world, it is not possible. However, this arrangement can be seen from a different viewpoint as well. For instance, most of the religious organizations and spiritual organizations prefer to serve certain communities. They set a boundary of certain criteria and select a special group (Durey, 2012). The equation of the professional values changes here as a professional one has to serve the group and try to stay honest to the commitments that are connected with the group.
Human service may have its own set of commercial interests as well. Any professional working in any such setup should abide with the help of a different set of priorities. Commercial and promotional interests of the organizations should become the first priority of the human service provider in this case. The same thing is applicable to the human service providers working to cater to the corporate social responsibilities of various organizations (Crosbie, 2018). In this case, the constitution of the organization and the draft of the social commitment promised by the organization will rule the duty chart of the professional and a new set of the professional values will work for him. In the first step, he is required to identify the group a little differently, after the selection of the group, the rest of the professional ethics and virtues will remain the same (Crosbie, 2018).
Social barriers often create a role conflict in the mind of a professional. Social barriers are a limiting factor, for instance, the personal hatreds and the hate agenda between the countries or the regions can play a big role in the distribution of the services. The aboriginal people living in Australia are an underprivileged part of society. After the independence of Australia many NGO’s came in existence to support these people, however, most of them failed miserably. They failed because they were lacking a professional approach in the creation and delivery of community goods (Dunan, 2017).
During the decade of the 70’s Australian government included aboriginal population in the census of the country. This inclusion changed the complexion of the human services that were designed for the aboriginal population. Most of the experts and thinkers were thinking that aboriginal people were suffering because human service providers were having prejudices about them. However, it was the lack of guidance that wasted the efforts of human service providers completely. Later on when the census included aboriginal people then the planning commissions and other bodies took a note of it. As a professional working in the field of human service, a worker needs specific guidelines the inclusion of the guideline in a community service program (Mulgan, 2018).
From the point of view of a worker, the presence of the guidelines helps him in selecting in the right set of the professional values. The presence of a guideline about the professional values brings its impact over the services delivered by the worker. The same guidelines can ensure a consistent quality of the services for the clients in the long run.
Conclusion
In general, anyone can identify three stakeholders in a program, the client, the worker, and the policymakers. In the case of Insurance agencies, an unprofessional approach while deciding the pricing backfired for the mission. In the same way, the policies connected to aboriginal people met with success only after the correct implementation of the planning. The CHSP program of Australian government showed a great commitment towards the professional approach, they allowed their workers to walk that extra mile to support the needy, and apart from it, they increased the professional capacities of their workers so that they can practice more professional ethics. The success of this model clearly gives us an idea that an increase in the professional capacities of a worker can increase the chances of the practicing of certain professional values by an individual and support a community service program in a positive direction
References
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Cormann, M. (2018). Mathias Cormann: the ‘state of the service’ is strong. The Mandarin, https://www.themandarin.com.au/99877-mathias-cormann-the-state-of-the-service-is-strong/.
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Dunan, G. (2017). BAP: Brotherhood, Community Service, and Professionalism. Baruch College, https://blogs.baruch.cuny.edu/fro17cra/?p=79.
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knaus, C. (2018). Three-quarters of Australians struggle to afford private health insurance – Choice. The Guardian, https://www.theguardian.com/australia-news/2018/mar/29/three-quarters-of-australians-struggle-to-afford-private-health-insurance-choice.
Mulgan, R. (2018). We can no longer take public service values for granted. The Sunday Morning Herald, https://www.smh.com.au/politics/federal/we-can-no-longer-take-public-service-values-for-granted-20180530-p4zife.html.
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