Factors |
Impact |
Ranking |
Strategy |
In order to develop online ticket booking system for RALS show functional, competitive and operational business strategies are considered. With the help of these strategies the company could gain effective competitive advantages. |
1 |
Consumer |
Customer acts as leading marketing catalyst for marketing research, product feedback and to grab new consumers. With increasing rate of customer satisfaction measurable revenue will also enhance. |
3 |
Financial |
With financial support and finance management system budget forecasting, bookkeeping, reporting, payables and receivables become possible. |
2 |
Operational |
With operation strategy asset management, HR management and eve cost management also become possible. |
4 |
Social |
Social support helps to emphasize the business boundary and respected areas required to be improved. |
5 |
Better: The online ticket booking system will give better opportunities to the consumers to access the system regardless of their location and time of booking as well.
Faster: The online system is found to be faster than the traditional and manual ticket booking system.
Cheaper: Due to the growing usage of technology the newly developed advanced ticket booking system is found to be cheaper than the previous system.
Strategy: In order to develop the system, the strategies those are needed to be considered include the operational strategies, functional strategies and business strategies.
In order to conduct RALS event with online ticket booking system the appropriate metrics considered by the stakeholders are as follows:
Metrics |
Values |
Weight |
Estimation accuracy |
It helps to calculate uncertainty, overrunning and under running profitability and the predicted cost as well. EA acts as an indicator that is widely used for measuring the variation between varied cost and the estimated cost. |
10% |
Indicators of project success |
The indicators of project success used include ROI; cost performance, KPI and employee satisfaction. |
14% |
Indicators of business success |
The indicators used for business success include attorney, certified public account, and expert of branding and marketing and certified financial planner. |
23% |
Project scorecard |
Establishes link between the project level indicators and management experiences. |
15% |
Project performance metrics |
Used to divide the earned values. |
12% |
Reason code analysis |
The analytical result of RCA defines as customer support centre. |
30% |
MOV |
Timeframe |
Estimation accuracy |
3 months |
Indicators of project success |
1 months |
Indicators of business success |
4 months |
Project scorecard |
2 months |
Project performance metrics |
5 months |
Reason code analysis |
3 months |
Measurable Organizational Value is referred to as a method that was preliminarily used instead of Return on Investment process. The method is capable to make comparison between the profit and the cost of an exact product or element. The outcome of a project is dependent upon the MOV considered by the project head initially. Different MOV are considered for developing the online ticket booking system to conduct the RALS event much effectively and it is expected that after successful implication of these MOV the project will be able to provide successful ad secured outcome.
The scopes of the project are as follows:
Name of the resources |
Details of the resources |
Project manager |
Project manager are responsible to control and monitor the project status report |
Software development team |
The SDT are appointed to develop required software needed to develop the online ticket booking system |
Marketing team |
Whether the system is beneficial to the market or not are measured by the marketing team |
Software testing team |
The developed software are tested by the testing team |
R &D team |
For additional technologies further functional and operational research are done by the R&D team |
Client manager |
The client managers work in the customer service center to satisfy them by service affordable, n time and secured services to the consumers. |
Milestones for each project
Task Name |
Duration |
Start |
Finish |
Predecessors |
Resource Names |
Milestone 5: completion of project closure phase |
0 days |
Thu 8/30/18 |
Thu 8/30/18 |
27 |
Project manager ,Hardware [0],others [0],software [0] |
Milestone 1: project initiation phase |
0 days |
Tue 6/26/18 |
Tue 6/26/18 |
5,6 |
Project manager |
Milestone 2: System development phase |
0 days |
Thu 7/12/18 |
Thu 7/12/18 |
12 |
Project manager |
Milestone 3: completion of project development phase |
0 days |
Mon 7/30/18 |
Mon 7/30/18 |
18 |
Project manager |
Milestone 4: completion of project testing phase |
0 days |
Wed 8/15/18 |
Wed 8/15/18 |
23 |
Project manager |
Milestone 5: completion of project closure phase |
0 days |
Thu 8/30/18 |
Thu 8/30/18 |
27 |
Project manager |
WBS |
Task Name |
Duration |
Start |
Finish |
Predecessors |
Resource Names |
Cost |
1 |
Project initiation phase |
18 days |
Fri 6/1/18 |
Tue 6/26/18 |
$23,520.00 |
||
1.1 |
Setting project goal |
4 days |
Fri 6/1/18 |
Wed 6/6/18 |
R &D team |
$1,600.00 |
|
1.2 |
Identification of functional requirements |
5 days |
Thu 6/7/18 |
Wed 6/13/18 |
2 |
Marketing team ,Technical training ,others [1] |
$4,440.00 |
1.3 |
Identification of non-functional requirements |
4 days |
Thu 6/7/18 |
Tue 6/12/18 |
2 |
Software testing team ,R &D team ,others [1] |
$3,240.00 |
1.4 |
Feasibility study |
9 days |
Thu 6/14/18 |
Tue 6/26/18 |
3 |
Client manager ,Technical training |
$7,920.00 |
1.5 |
Allocation of time |
6 days |
Wed 6/13/18 |
Wed 6/20/18 |
4 |
R &D team ,others [1] |
$2,440.00 |
1.6 |
Requirements gathering |
6 days |
Wed 6/13/18 |
Wed 6/20/18 |
4 |
Project manager ,software [1] |
$3,880.00 |
2 |
Milestone 1: project initiation phase |
0 days |
Tue 6/26/18 |
Tue 6/26/18 |
5,6 |
Project manager ,Client manager ,others [0] |
$0.00 |
3 |
System planning phase |
18 days |
Thu 6/21/18 |
Mon 7/16/18 |
$22,800.00 |
||
3.1 |
Resource allocation |
8 days |
Thu 6/21/18 |
Mon 7/2/18 |
7 |
R &D team ,software [1],Hardware [1],others [1] |
$3,320.00 |
3.2 |
Scope management plan development |
2 days |
Thu 6/21/18 |
Fri 6/22/18 |
7 |
Software development team ,others [1] |
$840.00 |
3.3 |
Quality management plan |
12 days |
Wed 6/27/18 |
Thu 7/12/18 |
8 |
Client manager ,Technical training |
$10,560.00 |
3.4 |
Risk management plan |
10 days |
Tue 7/3/18 |
Mon 7/16/18 |
10 |
R &D team ,Hardware [1],others [1] |
$4,080.00 |
3.5 |
consideration of security dimension |
10 days |
Mon 6/25/18 |
Fri 7/6/18 |
11 |
Marketing team |
$4,000.00 |
4 |
Milestone 2: System development phase |
0 days |
Thu 7/12/18 |
Thu 7/12/18 |
12 |
Project manager |
$0.00 |
5 |
System development phase |
23 days |
Fri 7/13/18 |
Tue 8/14/18 |
$27,760.00 |
||
5.1 |
Data modeling |
8 days |
Fri 7/13/18 |
Tue 7/24/18 |
15 |
Client manager ,software [1],Technical training ,others [1] |
$7,120.00 |
5.2 |
Process modeling |
10 days |
Tue 7/17/18 |
Mon 7/30/18 |
13 |
Software testing team ,others [1] |
$4,040.00 |
5.3 |
Development of traceability matrix |
12 days |
Wed 7/25/18 |
Thu 8/9/18 |
17 |
Software development team ,Technical training |
$10,560.00 |
5.4 |
Development of system prototype |
15 days |
Wed 7/25/18 |
Tue 8/14/18 |
17 |
Marketing team ,others [1] |
$6,040.00 |
6 |
Milestone 3: completion of project development phase |
0 days |
Mon 7/30/18 |
Mon 7/30/18 |
18 |
Project manager |
$0.00 |
7 |
System testing |
10 days |
Fri 8/10/18 |
Thu 8/23/18 |
$9,600.00 |
||
7.1 |
Unit and integration system testing |
4 days |
Fri 8/10/18 |
Wed 8/15/18 |
19 |
Software development team ,others [1],Technical training |
$3,560.00 |
7.2 |
Analysis field application |
4 days |
Wed 8/15/18 |
Mon 8/20/18 |
20 |
Client manager ,R &D team ,Software testing team ,others [1] |
$4,840.00 |
7.3 |
Addition of Payment gateway |
3 days |
Tue 8/21/18 |
Thu 8/23/18 |
21,24 |
Software testing team |
$1,200.00 |
8 |
Milestone 4: completion of project testing phase |
0 days |
Wed 8/15/18 |
Wed 8/15/18 |
23 |
Project manager ,others [0] |
$0.00 |
9 |
Project closure |
11 days |
Thu 8/16/18 |
Thu 8/30/18 |
$7,520.00 |
||
9.1 |
Stakeholder signoff |
4 days |
Tue 8/21/18 |
Fri 8/24/18 |
24 |
Client manager ,others [1] |
$1,640.00 |
9.2 |
Final project documentation |
5 days |
Fri 8/24/18 |
Thu 8/30/18 |
25 |
Marketing team |
$2,000.00 |
9.3 |
Post project maintenance |
6 days |
Thu 8/16/18 |
Thu 8/23/18 |
26 |
Project manager ,others [1] |
$3,880.00 |
10 |
Milestone 5: completion of project closure phase |
0 days |
Thu 8/30/18 |
Thu 8/30/18 |
27 |
Project manager ,Hardware [0],others [0],software [0] |
$0.00 |
Table 2: Gantt chart for RALS event
(Source: Created by author)
Task Name |
Resource Names |
Schedule of RALS |
|
Project initiation phase |
|
Setting project goal |
R &D team |
Identification of functional requirements |
Marketing team ,Technical training ,others [1] |
Identification of non-functional requirements |
Software testing team ,R &D team ,others [1] |
Feasibility study |
Client manager ,Technical training |
Allocation of time |
R &D team ,others [1] |
Requirements gathering |
Project manager ,software [1] |
Milestone 1: project initiation phase |
Project manager ,Client manager ,others [0] |
System planning phase |
|
Resource allocation |
R &D team ,software [1],Hardware [1],others [1] |
Scope management plan development |
Software development team ,others [1] |
Quality management plan |
Client manager ,Technical training |
Risk management plan |
R &D team ,Hardware [1],others [1] |
consideration of security dimension |
Marketing team |
Milestone 2: System development phase |
Project manager |
System development phase |
|
Data modeling |
Client manager ,software [1],Technical training ,others [1] |
Process modeling |
Software testing team ,others [1] |
Development of traceability matrix |
Software development team ,Technical training |
Development of system prototype |
Marketing team ,others [1] |
Milestone 3: completion of project development phase |
Project manager |
System testing |
|
Unit and integration system testing |
Software development team ,others [1],Technical training |
Analysis field application |
Client manager ,R &D team ,Software testing team ,others [1] |
Addition of Payment gateway |
Software testing team |
Milestone 4: completion of project testing phase |
Project manager ,others [0] |
Project closure |
|
Stakeholder signoff |
Client manager ,others [1] |
Final project documentation |
Marketing team |
Post project maintenance |
Project manager ,others [1] |
Milestone 5: completion of project closure phase |
Project manager ,Hardware [0],others [0],software [0] |
Milestone 1: project initiation phase |
Project manager |
Milestone 2: System development phase |
Project manager |
Milestone 3: completion of project development phase |
Project manager |
Milestone 4: completion of project testing phase |
Project manager |
Milestone 5: completion of project closure phase |
Project manager |
Task Name |
Cost |
Schedule of RALS |
$91,200.00 |
Project initiation phase |
$23,520.00 |
Setting project goal |
$1,600.00 |
Identification of functional requirements |
$4,440.00 |
Identification of non-functional requirements |
$3,240.00 |
Feasibility study |
$7,920.00 |
Allocation of time |
$2,440.00 |
Requirements gathering |
$3,880.00 |
Milestone 1: project initiation phase |
$0.00 |
System planning phase |
$22,800.00 |
Resource allocation |
$3,320.00 |
Scope management plan development |
$840.00 |
Quality management plan |
$10,560.00 |
Risk management plan |
$4,080.00 |
consideration of security dimension |
$4,000.00 |
Milestone 2: System development phase |
$0.00 |
System development phase |
$27,760.00 |
Data modeling |
$7,120.00 |
Process modeling |
$4,040.00 |
Development of traceability matrix |
$10,560.00 |
Development of system prototype |
$6,040.00 |
Milestone 3: completion of project development phase |
$0.00 |
System testing |
$9,600.00 |
Unit and integration system testing |
$3,560.00 |
Analysis field application |
$4,840.00 |
Addition of Payment gateway |
$1,200.00 |
Milestone 4: completion of project testing phase |
$0.00 |
Project closure |
$7,520.00 |
Stakeholder signoff |
$1,640.00 |
Final project documentation |
$2,000.00 |
Post project maintenance |
$3,880.00 |
Milestone 5: completion of project closure phase |
$0.00 |
Milestone 1: project initiation phase |
$0.00 |
Milestone 2: System development phase |
$0.00 |
Milestone 3: completion of project development phase |
$0.00 |
Milestone 4: completion of project testing phase |
$0.00 |
Milestone 5: completion of project closure phase |
$0.00 |
Identified risks |
Probability |
Impact |
Frequency |
Mitigation strategies |
Lack of experts |
Low |
Low |
Very frequent |
Before selection of the project team the participant’s knowledge and skills should be tested |
Improper resource management |
High |
High |
Frequent |
Before initiating the project the resources should be estimated |
Inaccurate cost management |
High |
High |
Very frequent |
In order to resolve this issue, proper feasibility study is needed to be done by the finance manager. |
Inappropriate time management |
High |
Very high |
Frequent |
In order to resolve the issues of improper time, at the very initial phase the project manager is needed to develop time management plan. |
In order to ensure the quality of any project it is necessary for the project manager to develop accurate team philosophy to keep the project team members engaged to their tasks. No project is there that can be implemented without any error. In order to conduct a project smoothly the unexpected problems are required to be avoided accordingly. The philosophy of the project team is to deliver the consumers a secured, affordable, effective and efficient online ticket booking system. Through the help of this system the consumers would be able to book tickets from anywhere and anytime. In addition to this, the general sets of ethics are required to be considered by the project manager during the project development phase.
In order to ensure the quality of the online ticket booking system followings are the considered steps:
Activities |
Responsible person |
Signature |
Project initiation plan |
Project manager |
|
Planning phase |
System developer |
|
Testing phase |
Tester |
|
Execution phase |
Marketing team and R &D team |
|
Closure phase |
Project manager |
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