Project Management Plan For Online Ticket Booking System

Desired Area of Impact

Desired Area of Impact: Based on priorities, project area of impact is mentioned here over five different areas such as strategy, customer, financial, operational, and social. As per provided case study of RLAS, the order is Operational, Customer, Social, Strategy, and Financial. 

Project Values: As per case study, RALS project can improve and provide more efficiency in process. Client wanted to increase performance and improve efficiency over the entire ticket booking process. Therefore, the project can bring ‘better’ and ‘faster’ value in project as outcome is developed.

Appropriate Metric: Chosen metrics are: 1) ROI achievement of minimum 80% of the investment budget, 2) completion of activities before planned date, and 3) achieving 110% workload target at the end of the month for workers.    

Appropriate Timeframe: Target metric is limited to six months time; the targets should be achieved after six months to the implementation. Stakeholders should achieve their targets once, the project closure is reached.   

Summary MOV: MOV statement is as following:

“The project will be successful if every stakeholder can achieve 110% of workload in each month, finish work before planned date and after six months, if the outcome provides more than 70% ROI; the project has desired area of interest as Operational, Customer, Social, Strategy, and Financial and it can bring ‘better’ and ‘faster’ value for the organization.” 

New online ticket booking system should be developed and sale process should be implemented in such a way so that delay can be reduced. Crowd management can be performed; and proper alignment of sale can be performed. These were the scope of the project along with the major outcomes of the project. List of resource requirements are shown as following:

People	Project  manager, Business analyst, Technical lead, Developers, Frontend developer, Lead analyst and Tester	Responsible for making any decision, Team building, Managing entire project Acts as a bridge between client and development and testing teams, Makes sure that every requirement and change has be documented Suggest any architectural changes, able to work on hard-on issues, coordinates with the lead analyst, aware of the agile methodologies Designing the UI, database, interfacing, ensures that the deadlines and SLAs are met, Plan the testing objectives, estimates the testing process, Escalates any risks and issues, provides necessary testing updates
Technology	Java 8 OCp, CXA and UX; Angular JS3, HTML5, CSS3 and Act JS	These technologies should be useful for developing the online ticket sale and booking system
Facilities	Development and deployment department	Providing major development tools, infrastructure for implementing and designing entire online application
Others	Team members Training	Coordination and proper communication Proper training required for additional resources such as employees in RALS organization

                                                                                     (Source: Created by author)

The activity scheduling is performed in Gantt chart in MS project software. To achieve proper allocation of time and activities, the scheduling table is prepared with all resources included. Furthermore, the work breakdown structure is prepared from the scheduled Gantt chart.

	3 days	Mon 25-09-17	Fri 13-10-17
	4 days	Mon 16-10-17	Thu 19-10-17
	8 days	Mon 16-10-17	Wed 25-10-17
	5 days	Thu 26-10-17	Wed 01-11-17
	7 days	Thu 26-10-17	Fri 03-11-17
	4 days	Thu 26-10-17	Tue 31-10-17
	5 days	Mon 06-11-17	Fri 10-11-17
	5 days	Mon 13-11-17	Fri 17-11-17
	7 days	Mon 20-11-17	Tue 28-11-17
	4 days	Wed 29-11-17	Mon 04-12-17
	7 days	Tue 05-12-17	Wed 13-12-17
	4 days	Thu 14-12-17	Tue 19-12-17
	5 days	Fri 20-10-17	Thu 26-10-17
	4 days	Thu 02-11-17	Thu 09-11-17
	6 days	Mon 20-11-17	Thu 04-01-18
	5 days	Fri 05-01-18	Thu 11-01-18
	4 days	Fri 12-01-18	Wed 17-01-18
	7 days	Tue 26-12-17	Wed 03-01-18
	5 days	Thu 04-01-18	Wed 10-01-18
	5 days	Thu 11-01-18	Wed 17-01-18
	10 days	Thu 18-01-18	Wed 31-01-18
	7 days	Thu 15-02-18	Fri 23-02-18
	4 days	Mon 26-02-18	Thu 01-03-18
	3 days	Fri 02-03-18	Tue 06-03-18
	10 days	Thu 01-02-18	Wed 14-02-18
	7 days	Mon 26-02-18	Tue 06-03-18
	8 days	Thu 15-02-18	Mon 26-02-18
	9 days	Wed 07-03-18	Mon 19-03-18
	7 days	Tue 20-03-18	Wed 28-03-18
	5 days	Thu 29-03-18	Wed 04-04-18
	7 days	Thu 05-04-18	Fri 13-04-18
	21 days	Mon 16-04-18	Mon 14-05-18
	5 days	Mon 16-04-18	Fri 20-04-18
	4 days	Mon 23-04-18	Thu 26-04-18
	7 days	Fri 27-04-18	Mon 07-05-18
	5 days	Tue 08-05-18	Mon 14-05-18
	50 days	Tue 15-05-18	Mon 23-07-18
	5 days	Tue 15-05-18	Mon 21-05-18
	11 days	Tue 22-05-18	Mon 09-07-18
	5 days	Tue 10-07-18	Mon 16-07-18
	5 days	Tue 17-07-18	Mon 23-07-18

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Project Values

                       

                                                                                             (Source: Created by author)

                         

                                                                                               (Source: Created by author)

Risk analysis and planned risk management approach is to be followed for maintaining risk mitigation process. The risks are identified based on some certain assumptions;

1. Firstly, the project will be completed before the planned date
2. Secondly, the MOV will be approved from administration and managing authority
3. Thirdly, the stakeholders and employees does not require training for working in new system
4. Finally, the project will be completed within allocated budget

Risk Management Plan: Based on the scenario of project charter, MOV, and assumptions; some risks are identified, analyzed, and certain mitigation plan is identified. The identified risks are mentioned primarily;

Approval of MOV: The MOV may not be approved; it is dependent over management decision. In case they find it difficult to meet MOV requirements based on time, money and resource terms; they can deny the MOV. In this situation, the project needs to start afresh with new MOV document preparation. This risk is considered as having almost certain severity though it has low likelihood. Therefore, the mitigation plan should be formulated in low priority.

Budget risk: The project has some certain chances or tendencies of overrunning the allocated budget. Therefore, the managing authority should consider contingency planning for adjusting budget during project timeline. This risk is considered as having catastrophic severity though it has high likelihood. Therefore, the mitigation plan should be formulated in higher priority. 

Training requirements: The existing stakeholders and employees in RALS require some days training for working in the new system. Therefore, some extra expense should be spent regarding this agenda. This risk is considered as having medium severity though it has low likelihood. Therefore, the mitigation plan should be formulated in low priority.

Timeline risk: The project may not be completed before the planned date; may need some extra weeks or month’s time. Therefore, the project manager needs to consider extra slack for the entire project to complete with all deliverables. This risk is considered as having medium severity though it has medium likelihood. Therefore, the mitigation plan should be formulated in medium priority.

Quality management statement is prepared as:

“We hereby declare that we aimed to develop online ticket booking system for RALS committee and we will provide shear quality in all functionalities as collected and analyzed prior to project initiation phase.” 

1. Makes sure that the product is in-line with the organizational policies and strategies
2. Checks about proper automation
3. Ensures about proper testing tools
4. Ensures testing process in par with scheduled timeline

1. Identifies about insider flaws such as testing bugs
2. Indentifies about application functionality defects

Annotated Bibliography is in the appendix.

Closure checklist: The closure checklist should include some major activities such as stakeholder sign-out, contract sign-out, evaluation plan preparation, preparing documentation, and performance reviewing.

Evaluation Plan: Evaluation plan should involve some proper criteria such as performance, meeting requirements, completion within time, and achieving higher-level deliverables with quality.     

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Besner, C., & Hobbs, B. (2013). Contextualized project management practice: A cluster analysis of practices and best practices. Project Management Journal, 44(1), 17-34.

Cook, D., Brown, D., Alexander, R., March, R., Morgan, P., Satterthwaite, G., & Pangalos, M. N. (2014). Lessons learned from the fate of AstraZeneca’s drug pipeline: a five-dimensional framework. Nature reviews. Drug discovery, 13(6), 419.

Crawford, J. K. (2014). Project management maturity model. CRC Press.

Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A. M. E., & Villanueva, P. (2014). Project risk management methodology for small firms. International Journal of Project Management, 32(2), 327-340.

Martinelli, R. J., & Milosevic, D. Z. (2016). Project management toolbox: tools and techniques for the practicing project manager. John Wiley & Sons.

McLeod, L., Doolin, B., & MacDonell, S. G. (2012). A perspective?based understanding of project success. Project Management Journal, 43(5), 68-86.

Serra, C. E. M., & Kunc, M. (2015). Benefits realisation management and its influence on project success and on the execution of business strategies. International Journal of Project Management, 33(1), 53-66.