I. Introduction
The project management is the best set of the practices those could be utilized for the delivery of any project and has many phases including the quality management. Quality of the project is very crucial for stating that the project is being successful and it can be determined through measuring the level of the satisfaction of the consumers and determining whether the project delivery is meeting the objectives and scope of the project or not. Quality management should be assured while delivering the project and identification of the values meeting the needs and requirements of the users.
A. Definition of Project Quality Management
Project Quality Management can be described as the overseeing and monitoring the tasks and the activities those need to be maintained for the successful delivery of the project with higher efficiency and level (Hoyle, 2017). The project quality management includes consideration of the quality improvement and control, implementation and creation of the quality assurance and planning, and the determination of the quality policy. There is a term in the project management describing this phenomenon as Total Quality Management (TQM) that is nothing but a long – term focusing goals through taking short – term initiatives.
B. Summarized Evolution of Quality Management
The quality management was in practice from very long ago and was being utilized by most of the managers for the management of the quality of the deliverables and output of the projects. The inspection of the product quality was in practice from since twentieth century and the quality became very vital in education and practice from the World War II in 1940 (Goestsch & Davis, 2014). In 1960s the quality charts and processes became urgent practices for the quality management and control over the products being delivered by the organization. The business started changing in the 1970s and the quality started playing crucial role as the competition started growing among the organizations in the market. From 1970s and 1980s businesses and organization started proposing the products at lower price and the quality needed to be assured in manner to compete the competitive market and assure that they could attract more customer and make good business (Sanz-Calcedo et al., 2015). With the passage of the time, the quality became more vital in manner to assure that the organizations are branding the customer target and organization can make better business.
II. Quality Tools
Quality tools can be described as the methods and approaches those could be utilized for troubleshooting the issues those could influence and hamper the quality of the products and deliverables being delivered to the organization (Psomas & Antony, 2015). These are helpful in the management of the product delivery and assuring that the deliverables are capable of fulfilling the needs and requirements of the users.
A. Total Quality Management
Total quality management is a set of practices that will be helpful in assuring that the projects, business, and organizations are delivering the highest standards of the products and output those are capable of fulfilling the needs and requirements of the consumers. It is a long-term approach that focuses on the satisfaction of the customer through assuring that the products or output being delivered to the consumers is of highest standard and quality (Ingason, 2015). Total quality management majorly focuses on the eight major aspects including the customer – integrated system, feed, strategic and systematic approach, total employee involvement, continual improvement, process-centered, decision-making based on the facts, and communications.
B. Six Sigma
It is itself a set of tools and techniques that allow the manager and the organization to process the improvements and enhancements in the standard and the quality of the products those are capable of meeting the production and its quality throughout the project life cycle. The six sigma process includes six vital phases emphasizing on the first, understanding the practical problems those are capable of influencing the business performance (Fonseca, 2015). It follows sequential flow of the six activities and so the next phase emphasizes on identifying the problems associated with the facts and data associated with the operational activities of the organization.
The third activity focuses on the identification of the reliable and data-driven solutions those could be implemented for the elimination of the identified problems and linking them with the business strategies. Thereafter, it states to provide the practical solutions those could be utilized for the enhancement of the profits through limiting the waste produced by the organization. The second last activity emphasizes on the development of a system that can be utilized for sustaining a long-term solution of the identified problems in the form of the control plan (Roque, Guerra & Escobar, 2016). The last activity explains the measurement of the success and benefits driven by the organization after implementing the six sigma within the existing system of the organization.
C. ISO
ISO 10006:2017 is helpful in proving the guidelines for the application of the strategies those could be implemented for the enhancement and successful implementation of the quality management in the projects. This provides the strategies for the quality assurances and efficient customer satisfaction through providing better and enhanced output. It focuses on all the major sectors of the project management with an assurance that the steps and processes being delivered within the project are capable of meeting the objectives and scopes of the project (Wealleans, 2017). It provides principles for the quality management in addition to the quality management processes and the quality plan that could be delivered for the efficient and effective deployment of the quality management.
D. Lean Methodology
This methodology is a beneficial approach of reducing and eliminating the wastes produced by the business process or the organization and thus, manages the standard of the products and output with higher efficiency. There is different perspective of the individuals over this methodology including mindset and not tools (in Japan) or set of techniques and tools however; the application in all perspective remains the same that is the enhancement of the quality and standard of the output and products(Ceilk & Sasic, 2017). It is helpful in accomplishing the above mentioned activities those could be alternatively utilized for the enhancing the standard and quality of the project through the application of various practices.
III. The Wheel of Quality
A. Customer Focus
Customer focused should be one of the major crucial aspect for the present scenario of the businesses and the organization should must follow this strategy for the enhancement in the production and output. The quality management mainly focuses on being customer centric in manner to make sure that the changes and the innovations those are being implemented will be satisfying the needs and requirements of the customers without being deficit (Zayas, Karapetrovic & Martinez, 2016). It will assure that the product and out will be successfully meeting the demands and the requirements of the customers.
B. Variation
The production process includes the variation that could be utilized for the introduction o the defects. It is considered I this process that every project is unique in its place however, there are many activities those have been repeated and the identification and definition of such activities will be helpful in assuring the quality of the project and efficient quality management of the project (Ismyrils & Mschidis, 2015). The organization can be benefited through the variation, if there have been standard procedures implemented for the enhancement in the quality and standard of the production and output.
C. Continuous Improvement
The organization or the business must strive for the continuous improvement and the delivery should not be restricted to meeting the specifications rather, it should be focused on more than that. The quality management can be proposed as the efficient and effect, if the driven approach focuses on more than just satisfying the consumers that should be managed and controlled in an efficient and effective manner for the assurance that the final output is meeting the needs and requirements of the consumers and satisfying them with higher standard products and output.
D. Essential Elements
1. Training
Training is the most essential factor for the successful implementation of the quality management approach within the business or the organization. It will be helpful in motivating the players within the organization to be motivated and take the best step that could lead this implementation in an efficient and effective manner (Ismyril, Mschidis & Tsiotras, 2015).
Better leadership is the key of delivering the high standard and quality product and output that can assure the enhancement in the quality and production of the better and efficient approach those could lead the business and the organization to a success
IV. ISO 9001 Quality Conformance Requirements
A. Development and Required Elements in an Quality Policy
The organization can only count in the management of the high standard and quality through the development of the quality policy assuring that the activities and operations going on are capable of meeting the consumers’ needs and requirements to whom the delivery of the products will be made (Castka & balzarova, 2018). There are two most crucial requirements for the development of the sophisticated quality policy including assurance that the policy being build is based on the corporate values and objectives. The proposed policy must be integrated with the concepts of quality management.
B. Development and Required Elements in an Quality Manual
The quality manual should be describing the following aspects for the standard of the output and production of the organization assuring that the output being delivered is of high standard:
The exact ad proper scope of the quality management system (Bernardo et al., 2015)
Proper definition and explanation of the exclusions made throughout the quality management system’s life cycle.
Procedures those are mandatory and those could be implemented for the quality management strategies.
C. Development and Required Elements in Quality Objectives
The quality objectives should be focusing on the goals and scopes of the organization and developing better objectives will be helpful in delivering and meeting the ultimate goals of the business and the delivery of the products by the organization (Heras, 2018). The objectives stated in the quality policies can be utilized for the development of the objectives related to the management and production of the quality products. The objective set for the management of the quality should be specific, measurable, agreed, realistic, and time-based.
D. Development and Required Elements in Quality Procedures
The quality procedures can be described as the soul and heart of the quality management system that is helpful in assuring the management of the quality and motivate the quality management towards the successful deployment of the products. This should be including working procedure, specific objectives, minimum requirements, and the exclusions.
E. Development and Considerations in Quality Forms/Documentation
For the quality assurance and the quality management, documentation plays a crucial role in the management and successful implementation of the quality management system. The forms and documents should contain all the necessary information for the deployment of the quality assurance (Simoes et al., 2016). Quality forms and documentation should have clear and concise explanation on how the quality assurance will be implemented within the existing system of the organization and the business in addition to this, there must be clear expression of the exclusions those have been considered for the deployment of the quality management system.
Conclusion
Based on the above report it can be concluded that the quality management system is a crucial role for the organization or the business in manner to fulfill the needs and requirements of the consumers. However, successful deployment of the quality management system needs many consideration and activities as mentioned in the above report and it can be utilized by the organization for the quality assurance of the products and outputs. The above report explains the quality tools those could be utilized for the successful deployment of the quality management system. The wheel of quality is another considerable approach for the development of the concise quality plan that can assure that the products and outputs will be fulfilling the needs and requirements of the consumers. The last section describes the various considerations those are considerable facts for the successful deployment of the quality management system.
References
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Castka, P., & Balzarova, M. A. (2018). An exploration of interventions in ISO 9001 and ISO 14001 certification context–A multiple case study approach. Journal of Cleaner Production, 174, 1642-1652.
Celik, M., & Sasic, D. (2017). Implementation of TQM in Local Government Using Quality Management System in Accordance with ISO 9001 and CAF Self-Assessment Model.
Fonseca, L. M. (2015). From Quality Gurus and TQM to ISO 9001: 2015: a review of several quality paths. International Journal for Quality Research (IJQR), 9(1), 167-180.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
Heras-Saizarbitoria, I. (2018). ISO 9001, ISO 14001, and New Management Standards. Springer.
Hoyle, D. (2017). ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard: Increasing the Quality of an Organization’s Outputs. Routledge.
Ingason, H. T. (2015). Best project management practices in the implementation of an ISO 9001 quality management system. Procedia-Social and Behavioral Sciences, 194, 192-200.
Ismyrlis, V., & Moschidis, O. (2015). The use of quality management systems, tools, and techniques in ISO 9001: 2008 certified companies with multidimensional statistics: the Greek case. Total Quality Management & Business Excellence, 26(5-6), 497-514.
Ismyrlis, V., Moschidis, O., & Tsiotras, G. (2015). Critical success factors examined in ISO 9001: 2008-certified Greek companies using multidimensional statistics. International Journal of Quality & Reliability Management, 32(2), 114-131.
Psomas, E., & Antony, J. (2015). The effectiveness of the ISO 9001 quality management system and its influential critical factors in Greek manufacturing companies. International Journal of Production Research, 53(7), 2089-2099.
Roque González, R., Guerra Bretaña, R. M., & Escobar, A. (2016). Application of a NC-ISO 9001 Quality Management System to the administration of the academic postgraduate studies. Revista Cubana de Educación Médica Superior, 30(3), 534-545.
Sanz-Calcedo, J. G., González, A. G., López, O., Salgado, D. R., Cambero, I., & Herrera, J. M. (2015). Analysis on integrated management of the quality, environment and safety on the industrial projects. Procedia Engineering, 132, 140-145.
Simões, M. F., Dias, N., Santos, C., & Lima, N. (2016). Establishment of a quality management system based on ISO 9001 standard in a public service fungal culture collection. microorganisms, 4(2), 21.
Wealleans, D. (2017). The quality audit for ISO 9001: 2000: a practical guide. Gower.
Zayas, R. A., Karapetrovic, S., & Martínez-Lorente, A. R. (2016, December). A Study of ISO 9001-and ISO 14001-Registered Service Organizations in Murcia. In Toulon-Verona Conference” Excellence in Services”.
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