The website was built for promoting the business of Exmouth View Hotel. The website was created in 2015 and last updated on 2017. The website shows the contact number on the home page. This suggests that organization wants the booking process to be done manually. The website has some really interesting pictures of people staying at the hotel. These pictures can attract any enjoy seeking traveler. The website also wants the customers to know that Exmouth View Hotel does not take security lightly. The installed web cams in different parts of the hotel proves this.
The objectives of the web application are as following.
Major Services that Will Improve the Website: No website can be beneficial for the owner, if the website does not consist of various features that can assist in achieving the objectives. These major services make the system secure, efficient, user friendly and profitable. The following major services has been proposed for Exmouth View Hotel’s web application.
The customers of Exmouth View Hotel can access menu, see pictures, access contact information. The admin can change content, add content and delete content. The user will access the website and all the options will be available in the home page. The website is a static one, for this reason, it does not have any login or registration option. The users cannot book through the website or even send a mail through it. The website does not allow the user to see the booking details. The admin also does not have much to interact. The website only allows the administrator to change content through change in codes. The website does not provide any benefit to customer relationship enhancement.
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Use Case Name |
Access menu |
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Use Case ID |
CUS_1 |
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Actors |
Customer |
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Stakeholders |
Customer, Admin, Exmouth View Hotel |
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Organizational benefit |
The customer can see whether they can have their favorite food or not. They can plan their dinner or lunch accordingly |
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Triggers |
The user clicks on Daily Menu |
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Precondition |
The user must open the website in supported browser |
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Post Condition |
The internet is working |
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Activities |
The user will connect the website Then he/she will click on the ‘Daily Menu’ option in main menu bar of the website |
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Exception |
The website is under construction |
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Use Case Name |
See pictures |
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Use Case ID |
CUS_2 |
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Actors |
Customer |
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Stakeholders |
Customer, Admin, Exmouth View Hotel |
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Organizational benefit |
The customers can understand the atmosphere in Exmouth View Hotel. They can be inspired to go there. |
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Triggers |
The customer clicks on the Picture Page option |
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Precondition |
The user must open the website in supported browser |
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Post Condition |
The internet is working |
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Activities |
The user will connect the website Then he/she will click on the ‘Picture Page’ option in main menu bar of the website |
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Exception |
The website is under construction |
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Use Case Name |
See Contact Information |
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Use Case ID |
CUS_3 |
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Actors |
Customer |
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Stakeholders |
Customer, Admin, Exmouth View Hotel |
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Organizational benefit |
The customers can have the address, contact number and email address of Exmouth View Hotel. They can contact the hotel receptionist or directly visit the hotel. |
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Triggers |
The customer scrolls down |
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Precondition |
The user must open the website in supported browser |
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Post Condition |
The internet is working |
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Activities |
The user will connect the website The customer can see the contact information partially. To see all the details customer scrolls down |
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Exception |
The website is under construction |
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Use Case Name |
Add/Delete/Change Content |
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Use Case ID |
ADMIN_1 |
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Actors |
Admin |
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Stakeholders |
Customer, Admin, Exmouth View Hotel |
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Organizational benefit |
The customers can see the updated information of the Exmouth View Hotel |
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Triggers |
New changes in the Exmouth View Hotel such as menu, new pictures or contact information. |
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Precondition |
The admin must have the raw files |
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Post Condition |
The website is working |
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Activities |
The admin will open the raw file in editor The admin will change the desired content New changes will be deployed again. |
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Exception |
Issue in server |
High Level User Requirements: The user will need an account. The user should be able to manage their account. They can upload their profile pictures. They can book rooms and dining tables. They can pay through the website. They can communicate with receptionist through the website. A messaging app included in the website would be great.
The administrator should have the authority to add, delete and modify the user account. They must be allowed to manipulate the room booking and search for various information. They must get reports by the system automatically periodically.
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Requirement Name |
Account Management |
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Requirement Type |
User Account |
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Description |
The user must have an account that he/she can manage. The account management will have predefined options |
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Rationale |
To allow the user track records of booking. The organization will also have all the required information of the customer. |
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Fit Creation |
The customer account will have the information that are required for operating the business along with those information that customer will find assisting. |
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Requirement Name |
Booking |
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Requirement Type |
User Activity |
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Description |
The customer will book the rooms. The customer will specify the date of stay |
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Rationale |
To allow the customer to book hotel rooms from remote locations. This will increase the room booking frequency. |
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Fit Creation |
The system will show only the rooms that are available for the selected days. The website will show optional dates or room types. |
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Requirement Name |
Payment |
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Requirement Type |
User Activity |
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Description |
The customer will pay for the room and table booking |
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Rationale |
Online payment allows the organization to be more efficient. Automatic payment management is much more accurate and less time consuming |
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Fit Creation |
The customer cannot pay in parts. After selecting the services and rooms, the customer will pay the full price. If fist payment is done manually then rest of the payment can be done through online. |
There are three types of content objects in the website such as text, links and media. The Website represents all the general information through text. The menu, contact, and many other information are provided in the form of text. The links are for navigation. A good website design must separate contents into pages and sections. The links can be seen as the passage to the intended data sets. Every element in the main menu is a link to different pages. The picture is the only media that has been used in the website. The pictures are the best way to provide proper idea of the hotels. The home page as two pictures of the Exmouth View Hotel. The link named ‘Exmouth View Hotel’ can be clicked and lost of pictures can be seen in the next page. These pictures perfectly describe how to promote the business through media. Watching people in good mood in Exmouth View Hotel can attract any person who are looking for a place to enjoy. The website has used the existing contents properly and smart way. However, the existing contents are not enough to attract new customers. The customers are not habituated to look for various information placed in the website. The website must show the contents that customer wants to watch automatically.
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Requirement Name |
Customer Account Content |
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Requirement Type |
Customer Data |
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Description |
The customer content is the personal information, booking history, payment history, profile image and notifications |
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Rationale |
This allows the customer to track his/her booking and other details. |
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Fit Creation |
The customer content will be verified only after the admin provide privilege to the user |
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Requirement Name |
Contact Content |
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Requirement Type |
Communication |
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Description |
The customer can see the email address, phone, address of the organization |
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Rationale |
The customer can communicate with the hotel receptionist from remote location |
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Fit Creation |
All the customers visit the website can see the contact data. |
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Requirement Name |
Media (picture) Content |
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Requirement Type |
Illustration |
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Description |
The pictures are a great way to illustrates the thoughts. The picture of the hotel, guests, foods and may more will allow the customer to feel what can be done in Exmouth View Hotel |
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Rationale |
The customers of Exmouth View Hotel can see what can be done in the hotel and how much the guests have enjoyed. They can also upload their pics so that they can feel more connected to the hotal. |
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Fit Creation |
All the pictures will be verified by the management and then only be shown to the website visitors. Any picture that can affect believe of any person will be prohibited from exhibiting |
Navigation Structure: The navigation structure of the website is very low standard. The main menu is not present at all pages. In order to navigate through the website, the user has to come back to home page every time.
Navigation Analysis: The website surely does not fulfill the requirement of goo website design but it has separated contents in various pages. Each of the content can be accessed by clicking on associated link on the main menu. The menu is on the left side of the page which is not a conventional way of placing the main menu. Various pictures of other guests can be seen by clicking on the Exmouth View Hotel Link placed just below the pictures on the hotel. The website does not provide any generic way of locating contents. Though the content separation has been done properly, but navigation has a huge flaw. The website does not have the main menu in the subpages. The user has to come back to home page and then click on another link. This can be considered as the worst possible navigation implementation in a website. The website does not have any contact link. The contact information is in the home page and every time the user has to come back to home page to access it. The website does not have distinct colored navigation bar. The navigation is too complex for the users. The navigation is not consistent throughout the website. Not all the navigation links clearly illustrate its purpose.
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Requirement Name |
Interactive |
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Requirement Type |
Dynamic Navigation |
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Description |
Change in the style of the link will be triggered as soon as it is clicked |
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Rationale |
The feedback to user action is significant for interaction. The hovering and clicking on items should be indicated by some change in style. So that user can be sure where he/she is all the time. This will not only increase the interaction quality but also allow customer to have great navigation experience. |
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Fit Creation |
The interactive responses and change in style must be done based conventional Website design phenomenon. |
Product backlog improvement from the perspective of the customer.
User Story 1: As a user of Exmouth View Hotel Webiste I should have an account so that I can easily check my booking history.
User Story 2: As a user I should have the option of booking hotel online so that I can book in advance from distant locations without even directly contacting the hotel.
User Story 3: As a user I should have the opportunity to contact the Exmouth View Hotel receptionist through the website so that I can easily communicate with them.
5.2 Epic 02:
Product backlog improvement from the perspective of the receptionist.
User Story 1: As a staff of Exmouth View Hotel Webiste I should have access to see room status so that I can easily check bookings.
User Story 2: As a staff of Exmouth View Hotel Webiste I should have authorization to book rooms on behalf of customers when they do not have any account and arrived hotel physically so that customer satisfaction level ca be achieved.
User Story 3: As a staff of Exmouth View Hotel Webiste I should have access to see room booking details so that I can reply to the client requests.
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