Discuss about the Recording Interview and Report for Local Area Network.
Communication is an important component in a business organization. It is one of the ways upon which organizational goals are achieved. According to Herbert A. Simon (1947), effective communication is vital in bringing the dreams of the organization into reality. An effective way of communication is inclusive of all employees of an organization despite their cultural differences.
Many businesses today have developed sophisticated methods of sharing information within. These include methods such as the application of Local Area Network (LAN), verbal engagements between employees and top management, and use of internet-enabled platforms such as e-mails, website, and the social media (Bernard, 2012). These digital structures of communication are vital in the today business world in order to reach a wider market.
The roles of communication in an organization are invaluable. It is a concept that has been adopted by many management teams to perform their basic functions of motivating, planning, controlling and organizing. It is the foundation upon which organizational functions and directives are executed (Carol F, 2010).
Herbert A. Simon (2011), “No business can survive in isolation.” Organizations need one another despite their differences. This is the idea Herbert postulated. Businesses need to share ideas for their own development. These can be in form of negotiations, conflict resolutions, presentation or brainstorming. However, it is important to note that there are several factors that can hinder effective organizational communication, notably, cultural differences. Therefore, such multi-cultural organizations need to set up proper systems of encoding messages to avoiding misinterpretation among its staff.
This paper aims to study the communication issues of a tourism company with a pseudonymous name King Safaris. The study focuses on formulating interview questions that will help to generate information on how King Safaris deals with intercultural communication issues among its staff, how the company engages in group meetings, conflict resolutions within its staff, the criteria of engaging in negotiations and how different issues are presented within the organization (David, et, al. 2010).
The notable area of focus in this study is how the company has managed to thrive despite the high number of its staff members being from different cultural backgrounds. The information is meant to be used as references to similar companies that have multi-cultural employees. Therefore, the study aims to discuss the structure of King Safaris and how they achieved effective communication despite the intercultural challenges.
The information about King Safaris was collected from its website, promotional materials and conducting interviews with the management of the company via its official Facebook account and Skype. These methodologies proved cost effective because it reduced the amount of cash that would have been used in travelling up to the area where this tourism company operates. The research was meant to establish the organizational structure of the King Safaris, the kind of services it offers to its clients and its systems of communication among the staff members.
The King Safaris is a tourism company based in the East African Region. It is a tour operator that specializes in offering travel services to tourists across the East African region. Their main destinations include game reserves/parks, lakes, slum tours among other areas of interests.
The company has a huge number of staff members who are experts in tour guides, especially in Hospitality Management. The staff members are equally distributed in the region to ensure efficiency in the delivery of their services to their customers. The head offices are spread across the region to ensure efficient line of command.
The company has a robust team of managers. The managers head the different departments that work mutually in executing the responsibilities bestowed unto them. Some of the notable departments are The Tour and Travel Department, Human Resource Department and the Finance Department. Each of these departments is headed by a junior manager who is answerable to their headquarters headed by the Chief Executive Officer, who is the regional coordinator of the company. Moreover, each department has its own subordinate staffs who implement the policies of the company.
It was also found that the company’s staff is multi-cultural. Many of the staff members come from different cultural backgrounds not only from the region but also from the Diaspora. Though it may look like a challenge, the intercultural differences have not hindered the level of communication within the company (Judith, 2009). Otherwise, so many initiatives have been employed in order to reduce gaps in communication. Some of the initiatives include training in a particular language, use of well-established systems of communication and the cultural interactions events.
The most important component of success in King Safaris is how the company believes in communication as a way of tackling their daily challenges despite their differences. For instance, this company elaborates structures that help in problem solving. Departmental meetings are frequently held to iron out arising issues in all departments and solutions found. This has gone in reducing ill feelings among members of the company as a whole.
From the findings of the study, it was found out that King Safaris’ systems of communication have enabled it to ascertain some of the organizational goals. Therefore, this paper aims at formulating interview questions in this section that are geared towards addressing the following communication issues in an organization.
Intercultural communication refers to communication between people of different social groups. It mainly revolves around how culture affects communication in the society. It is imperative to note that some of the social factors that affect communication include religion, ethnic identity, educational backgrounds to mention but a few (Michael, 2009). In a business organization people of different cultural practices need to learn to coexist without hurting other people’s ethnic inclinations. For instance in communication, the business organization should come up with system of communications that are all inclusive.
According to David R. Evans et al (2010), a proper interview question on the issue above must be design in a manner that it elicits the intended response from the interviewee without being offensive. Some of the questions that can be put forward to a business organization on the issue include:
Communication in a business organization can help build trust among the staff members. Through this, effective communication can help solve conflicts among members of the company thus ensuring mutual coexistence (Emilia, 2012). In a multi-cultural organization trust and conflict, resolution systems must be built in order to reduce ill feelings and suspicion among members. Trust is a challenging virtue to build in an organization with people from different origins. For any meaningful work to be achieved in an organization, the staff must uphold utmost good faith amongst them. This will go along in solving communication gaps amicably. Some of the interview questions include:
A business organization should encourage brainstorming among its staff. Group discussions encourage the free expression of members of the group without fear of prejudice. It is a forum that can be used to bring the best out of business employees, by encouraging innovation and articulation among the company’s employees (Ethan & John, 2009). Meeting types that an organization can have include; Decision Making Meetings, Problem Solving Meetings, Status Update Meetings, Information Sharing Meetings and Innovation Meetings. For example, these meetings are designed in with specific roles as suggest their names. Some of the interview questions that can be asked over this communication issue include:
Negotiation is a formal method of reaching an agreement between people or a group of people. It is one method of conflict resolutions in a business organization or any given institution. In a well-established organization, always a negotiator can be relied upon in case their services are required(Ike & Julie, 2010). It is therefore imperative for any business organization to educate its individual staff members the importance of recognizing the special needs or challenges that may arise, such as cultural issues or external constraints that may affect their working relations, and how they can negotiate together if they meet such challenges in their working environment. Some of the interviews questions that an interviewer can ask a business firm over this issue are:
This is the process of expressing one’s idea. It can take the form of persuasion, command or even coercion. Depending on how one presents their opinion, it can be interpreted to mean good intentions or ill motives. In a business environment where people come from the different cultural background, it is important to learn how to express your sentiments without appearing offensive to the receivers (Herbert, 2011). A joke may be perceived offensive if not well presented, a request may be seen as coercion if not well put and persuasion be perceived as harassment. Therefore, businesses with multi-cultural staff should put in systems that reduce communication gaps during presentations.
An interviewer can ask some of the questions below in order to establish whether the presentation is a communication issue:
Conclusion
Any business organization needs to carefully choose its systems of communication in order to reduce the communication gaps that can be witnessed. Many multi-cultural organizations can face the challenge of messages being misinterpreted by its staff if proper systems of communication are not well taken care of (Harvard Business Review, 2011). Communication issues that have been discussed in this paper can pose a challenge if not well addressed. A case study of King Safaris is an example of business firms that have proven that intercultural differences or conflict resolution issues can be resolved without interrupting the performance of the organization. Moreover, the interview questions in this study are very crucial in eliciting required responses from business firms as a way of getting information on the various communication issues affecting many business entities. Success of a business is proportionally related to communication.
This study focuses on giving recommendations to business organizations that have challenges in communication. Some of the strategies highlighted below can go a long way in helping needy organizations.
References
Bernard T. (2012). Power Listening: Mastering Critical Business Skill of All. N.Y. Print.
Carol F. (2010). It is the Way You Say It: Becoming Articulate, Well-spoken and Clear. American Management Association. Print
David, et, al. (2010). Essential Interviewing: A Programmed Approach to Effective Communication. Print
Emilia (2012). How to Turn Down Your Volume to Turn Up Your Communication Skills. Print.
Ethan & John .W (2009). Mastering Communication at Work: How to Lead, Manage, and Influence. Print.
Harvard Business Review (2011). Communicating Effectively. Journal
Herbert A. Simon (2011). Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization. New York. Print
Ike & Julie. S (2010). Words That Work in Business: A Practical Guide to Effective Communication in the Workplace. Print.
Judith P. (2009). Communication: The Key to Effective Leadership. New York. Print
Michael P. (2009).The Lost Art of Listening: How Learning to Listen Can Improve Relationships. New York. Print.
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