Scenario: Premier Products is the parent company of Timbacourt, a clothing retailer of high-end fashion clothes for men and women. They have secured a prime site within the Westfield Shopping Centre in West London, which they intend to develop as their flagship store in the UK. During the past twelve months they have also established a successful on-line business.
Task 1:
In the role of an HR manager in a retail operation, write a briefing document for your team to help them in the recruitment, selection and training of the new staff you need to employ for the opening of a new flagship store.
This will require you to write job descriptions and person specifications for two roles, one at management level and one at staff level. You will also be required to design a training programme for junior managers which will help them to understand your organisational needs and help them to develop the skills they will need to be successful. Your report must be prepared, as a written report, for the senior management board.
Task 2:
With regard to Timbacourt’s on-line business, identify tools and methods which can be used by them in the selection process for new members of staff. Evaluate the tools and methods selected, in terms of their effectiveness in meeting Timbacourt’s requirements for new staff.
You must also develop a recruitment strategy which will help Timbacourt to meet their future recruitment needs for staff in their on-line business.
Finally, you should offer an assessment of the impact of Timbacourt’s developing on-line business in relation to their high street retail business.
Develop a set of own responsibilities and performance objectives
To proceed with the report, store manager for Timbacourt for the new flagship store has been taken for the management level and junior sales executive from the junior staff level has been taken.
Job Responsibilities of Store Manager of Timbacourt (Andrews and Russell, 2012)
The store manager and the junior sales executive can evaluate the effectiveness against their defined objectives by the following table:
Skill Areas |
Evaluation Methods (Yes/No/Little/Other) |
Knowledge of the work (fashion retail) |
|
Problem Solving approach under pressure (understanding the complicated problems) |
|
Ability to work with the other employees (Interpersonal Skills) |
|
Ability to increase the sales by the increased satisfied customers (Customer satisfaction ) |
|
Knowledge of computer packages like spreadsheets, word processor (Proficient/ Intermediate) |
|
Self-motivated and self-reliant |
|
Capacity to respond to unpredictable situations |
|
Capacity to determine strategy and effectiveness of self-monitoring |
|
Ability to do research by searching relevant information source |
|
Ability to manage time and meeting deadlines |
Table 1: Evaluation of effectiveness against objectives (Daly, 2013)
Recommendations for Store Manager:
The motivational techniques that can be used in Timbacourt so that there is an increment in the performance are:
Develop solutions to work based problems
Transferable skills can be developed in any time of life and thus the presentation and speaking skills is very valuable in fashion retail when it come to sell a product to the customers. The solutions to the work based problems in fashion retail in Timbacourt for the employees are as follows:
The styles and manner at various levels are:
In a team, any individual play a role because the individuals construct it. The roles of working in a team are mentioned below:
In a place of work, the team is familiar with the importance of affiliations with the others and so team dynamics is necessary. Teamwork is important for the policy of decentralization. Assistinf the team members is the job of the store managers. The team members should foresee the barriers in the work and must solve together (Saunders and Zuzel, 2010). This is the contribution of an optimistic dynamic of the team. In Timbacourt, Westfield Shopping Centre, the team members should understand their individual objectives and give their best to attain the same.
Formation of the work objectives of the team is required to attain the objectives and goals of the team. In fashion retail to be successful in the business, the alternative way to accomplish the goals is “specialization”. Here, every member of the team will perform continuously for their prescribe job role to achieve their target. AS commented by (Shen and Li, 2015), the assigned job to the team members according to their expertise will generate increased sales and accomplishment of target will be easier.
Depending on the requirement of the new staff for the flagship store in task 1, the strategies of specific job descriptions were analyzed. The strategy like five step problem solving approach is identified that comprises the following steps:
Another strategy that is applied to find appropriate solutions is FMEA Tool (Failure Modes Effects Analysis) that understands the potential problems to the process even before they occur. This will minimize the product failure in the store, early identification of the risk (Suneela, 2014). Track the improvements process, documentation evaluation and constructing effective plan of test.
The performance appraisal tools like balance score card, checklist, etc has been studied to carry out the research.
The techniques available to carry out this study were the process and steps of recruitment of candidates. The methods of recruitment of staffs and potential employees include:
The learning methods of talent management have been applied here.
The methods of performance objectives that has been applied is the graphic rating scales as the store is a production oriented workplace, the scale of rating consists of standards of performance, job responsibilities and is scaled from 1 to 5 for rating the employee (Torres, 2014). The following diagram shows the method:
The use of HR metrics and workforce analytics will assist in managing and organizing the activities in differentiating the efficient employers and effective employees. The following is analyzed and researched upon:
To stay ahead of the competition a business has to have creative thinking in it. The employers need the candidates who possess the talent of “thinking out of the box” during sales and the employees need to be recognized in their job. Proper training of the employees imparted by the employers will demonstrate the efficiency and the effectiveness of the employers and the employees (Tuan, 2011).
Evaluate tools and methods for developing solutions to problems
Recruitment methods for recruiting staffs for online business:
Appropriate strategies for solving particular strategies:
At first we need to analyze the problem and according to that the steps will be taken to resolve the problems. Like-what is the current situation of the problem in comparison to the expected situation? What are the expectations from the problem? Whether the problems will affect in any way for achieving the goals of the organization?
The depth of the problem will be seen and along with that it will also be seen that how much the problem is affecting the organization. Like-How much the problem is affecting the organization? How much the problem is affecting the stakeholders of the organization? What steps the stakeholders and the employees taking to deal with the problem?
After the criteria’s are set for dealing with the problem then according to those criteria’s the strategies will be implemented so that there is no way of risking the organization (Wibrow, 2011). Along with that organization also have to keep under their notice that in future they can avoid these types of problems and if by chance these types of problems arise again then they can tackle that tactfully without panicking. If they solve the problems tactfully then they can avoid risk for their organization (Rasul, and Puvanasvaran, 2012).
When a strategy is being implemented in the business then a potential impact is expected and that also for the betterment of the organization. Before implementing the strategies the organization checks that the strategies which they are thinking of implementing in their organization will fit the organization or not. If the strategies is not according to the growth of the organization then they have to change their strategies and then they will at first in some part of the organization to check that the strategies is working according to their plan or not and what benefits the organization is getting by implementing those strategies. After seeing the affect of the implemented strategies the organization then they can implement those strategies in those part of the organization wherever it is required. As the organization will always want to implement the best possible strategy for their organization so that they get the best result from their employees working there and the organization also gets the best result and feedback from the market (Srivastava, and Khare, 2012).
In the whole report, it is seen that when the recruiter is hiring an employee for their organization; then they have to look for the skills that those skills are there within the interviewee or not. If the skills in the interviewee does not match with the selected criteria by the recruiter then they will not select that interviewee for the post for which they are recruiting them (Rasul, and Mansor, 2013). If the skill matches with the selected criteria of the recruiter then the recruiter will hire that interviewee for that post for which the interview is taking place. Along with that the organization also checks that the employees they are hiring has the capacity of solving the problems their organization is facing (Benson, and Filippaios, 2014). When there will be the brainstorming session for dealing with the situation that has arise then the higher authorities will expect that most of their employees, comes with the some or other idea for dealing with the problem as this scenarios will show which employee has the capability of handling the risk situation tactfully or not (Riebe, and Jackson, 2014).
The strategies that has been adopted by the recruiter is sort of one of the best strategies as this will let them know that the employee they want to hire for their organization is capable of handling all the situations as in the online retail store. It is not easy to work with the operation system as customers are applying their order through online and after that the employees has to look after everything from taking the order till the delivery so when they will recruit for their organization they have to look for all the factors which they want in their employees (Jackson, 2014). Along with that the employees need to have the potential of solving problems which their organization will face and that also tactfully (Griffin, and Annulis, 2013).
When an employer will assign a task to their employees they will assume that the employee will do that task without any problem and if they face any problem then the employee will ask for any help and the employer is there to guide their employees (Shukla, 2012). As the employer will want that employees will complete the task and along with that the employee will also want that if they are facing any problem then the employer will help or guide them to overcome that problem. If the employer thinks that, they will assign the work to their employees and the employees will do that job without any help then there will be problem in the work and te employer has to face the problem as the employee has finished the work without any guidance from the employer (Jackson, 2013).
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