The telecommunication sector is that industry in the corporate sector that deals with providing services that enable easy transmission of information along with ease of communication. It includes many different types of service providers linked with different forms of communication like telephone services, wireless networks as well as internet service providers (Red Telecom. 2018). With the increase in the total amount of globalisation and expansion strategies being undertaken by different firms, the mix of labour force is becoming more diverse. However, in certain cases, this variety is not being respected or maintained in different organisations. Red Telecom is one such telecommunication firm dealing with this problem currently (Red Telecom. 2018). The diversity issues found in this organisation are both gender based and cultural background based. This report is based on the initiatives taken in the form of providing training so that the situation pertaining to diversity and inclusion are taken care of.
In order to address the problems pertaining to the differences in the work culture that was adversely affecting the team of workers, the initiative of Red’s Inclusive Strategy 2020 was launched (Red Telecom. 2018). It is very crucial to mention that the problem is not limited to the workforce but also the customers. The most common problem identified in this case was the accessibility issues in the website of the firm faced by disabled customers. The complaint is that the customers with disability are not properly looked after and treated with a discriminative attitude. These problems in turn have led to restructuring of the customer service resolution team which has caused increased contempt among the workers. The reactions from the workers has actually been mixed and confusing. Some are genuinely interested and showing enthusiasm while others are viewing this as a potential threat to their job security. They are basically overwhelmed with the frequency of changes in the organisation.
On analysis of the existing situation in the organisation, the following points were identified as the major areas that need to be worked on and improved:
From the above discussion and analysis of the current situation, the following objectives are to be achieved from this learning and development program:
The tentative plan is presented in the Appendix of this report which includes the objectives, resources required, time of commencement, progress criteria and time till when the different activities or processes will be continued to be monitored so that different objectives are met by the year 2020. The major activities to be undertaken in the learning and development plan are as follows:
As the objectives are being expected to be met by the year 2020, the activities pertaining to the tentative plan is going to begin on January 1st overall. Each objective aimed at is discussed along with the activities, measures of progress and intended results as follows:
The last three activities of the learning and development plan are to be started from the month of March 2019 as these involve the use and implementation of smart devices and software for analytical purposes and the installation of these devices will consume some time. Further, the training provided to the managers and team leaders for using these tools and techniques will also require time before being implemented completely. The formation and inclusion of the team of disability management as a part of the human resource management will also require some time (Mor Barak 2015). Hence, the last three processes will start after three months once the issues pertaining to customer resolution are solved in between the managers and employees at large for all the different teams concerned.
Conclusion
In order to conclude it can be put forth that Red Telecom needs to implement this Learning and Development Plan in order to ensure that there is smooth change management in the firm along with maintaining balance like situations were before. This plan will help to solve all queries and issues for both team leaders and employees under them as well as help in reaching the desired objectives by 2020.
References
Ashikali, T. and Groeneveld, S., 2015. Diversity management for all? An empirical analysis of diversity management outcomes across groups. Personnel Review, 44(5), pp.757-780.
Ashikali, T. and Groeneveld, S., 2015. Diversity management in public organizations and its effect on employees’ affective commitment: The role of transformational leadership and the inclusiveness of the organizational culture. Review of Public Personnel Administration, 35(2), pp.146-168.
Benschop, Y., 2016. The dubious power of diversity management. In Diversity in the Workplace (pp. 35-48). Routledge.
Mor Barak, M.E., 2015. Inclusion is the key to diversity management, but what is inclusion?. Human Service Organizations: Management, Leadership & Governance, 39(2), pp.83-88.
Red Telecom. (2018). Support – Red Telecom. [online] Available at: https://redtelecom.com.au/support/ [Accessed 12 Oct. 2018].
Red Telecom. (2018). Red Telecom | Business Phone Systems, NBN, Printers, CCTV Sydney. [online] Available at: https://redtelecom.com.au/ [Accessed 12 Oct. 2018].
Red Telecom. (2018). Services – Red Telecom. [online] Available at: https://redtelecom.com.au/services/ [Accessed 12 Oct. 2018].
Sabharwal, M., 2014. Is diversity management sufficient? Organizational inclusion to further performance. Public Personnel Management, 43(2), pp.197-217.
Trittin, H. and Schoeneborn, D., 2017. Diversity as polyphony: Reconceptualizing diversity management from a communication-centered perspective. Journal of Business Ethics, 144(2), pp.305-322.
Wrench, J., 2016. Diversity management and discrimination: Immigrants and ethnic minorities in the EU. Routledge.
Essay Writing Service Features
Our Experience
No matter how complex your assignment is, we can find the right professional for your specific task. Contact Essay is an essay writing company that hires only the smartest minds to help you with your projects. Our expertise allows us to provide students with high-quality academic writing, editing & proofreading services.Free Features
Free revision policy
$10Free bibliography & reference
$8Free title page
$8Free formatting
$8How Our Essay Writing Service Works
First, you will need to complete an order form. It's not difficult but, in case there is anything you find not to be clear, you may always call us so that we can guide you through it. On the order form, you will need to include some basic information concerning your order: subject, topic, number of pages, etc. We also encourage our clients to upload any relevant information or sources that will help.
Complete the order formOnce we have all the information and instructions that we need, we select the most suitable writer for your assignment. While everything seems to be clear, the writer, who has complete knowledge of the subject, may need clarification from you. It is at that point that you would receive a call or email from us.
Writer’s assignmentAs soon as the writer has finished, it will be delivered both to the website and to your email address so that you will not miss it. If your deadline is close at hand, we will place a call to you to make sure that you receive the paper on time.
Completing the order and download