Discuss about the Reflective Essay on Business Communication.
The major aim of this essay is to reflect the learning and experience on communication and its different aspects. These aspects include effective communication, barriers to communication, self-awareness, cross-cultural communication and ethics in decision making process. Communication is a two way process that acts as a channel to connect individuals and convey the thoughts, ideas and messages from one person to another person. This essay includes the reflection on different aspects of communication and personal insights on the above five themes.
Effective communication is the process to communicate the ideas and opinions between two or more individuals wherein the desired message is successfully shared, received and understood (Austin & Pinkleton, 2015). From this unit, I learned that having effective communication skills is essential to get success in various aspects of life. According to my study in this unit, effective communication can be stated as an information sharing process that includes two parties, one party conveying a message which is understood by the receiver. It plays an important role in each and every field of life. For example, establishing effective communication by business managers improves the sharing of information between organization and its employees.
In addition to this, I realized that this process significantly contributes to the commercial success of its business. I have identified different components of communication as sender, encoding, message, mode, decoding, receiver and feedback from receiver. There are different types of communication which people generally use in their routine life and at their workplace. I found that major types of effective communication are verbal communication, written communication, face-to-face communication and oral communication (Greenaway, Wright, Willingham, Reynolds & Haslam, 2015). The study made me realize that people need to develop their interpersonal skills to interact with another person or group. Adopting of interpersonal skills in communication process can encourage effective communication and develop effective relationships. These skills can be defined by the abilities which are acquired by a person to communicate effectively with the people or groups.
I understood that effective communication needs messages to be delivered clearly between sender and receiver but along the way there are several communication barriers which can create misinterpretations and misunderstandings of sender’s message. In the process of effective communication, it is very important to know about what barriers to communication are there and how to overcome these barriers. After reading an article, I found that there are several types of barriers such as physical barriers, language barriers, interpersonal barriers, emotional barriers, cultural barriers, semantic barriers and Psychosocial Barriers. These barriers happen when there are people from different social background or location and use their own words in their conversation. Eventually, it results to a misinterpretation of message (Canary, 2011).
The article assisted me to understand these different barriers like physical barrier separates the people due to geographic distance of receiver and sender. Language barrier is one of the most important barriers in the verbal type of communication. As per my learning, this barrier generally happens in the workplace with diversity. It can discontinue the verbal communication within among people (Lunenburg, 2010). By understanding Psychological barriers, I realized that it usually occur in our personal life as receiving of message is influenced by the psychological state of receiving party. For instance, if I would have stress and personal worries then it will misinterpret the message. Other examples of this barrier are anger, shy and low-esteem. Additionally, cultural factors like religious, social an ethnic differences can create misunderstandings when people try to communicate. I felt that these four are the primary communication barriers which can affect the receiving of message. To overcome these communication barriers is very difficult for individuals and organizations (Keyton, 2010). It takes a great willingness and awareness to consider the communication from new and creative perspectives. But, if we start to emphasize son how these roadblocks are influencing our routine conversation, we will be able to become an effective communicator.
From my experience, I found that self-awareness is an important factor that leads the individuals towards effective communication. Self-awareness shows that people know that how their thoughts, behaviors and emotions influence others. In our daily life, self-awareness assists us to communicate with other people on depth as we make them feel important and valued (Karwowski, 2016). It enables for a listening which is free of judgments and assumptions which led to healthy and effective communication. Before a person is able to listen to others, he/she requires learning how to listen ourselves. It is the self-awareness which assists to understand others’ message. It is a primary dimension of personal empowerment.
Self-awareness is an important component in the process of cross cultural communication as people need to be aware about their own language and culture to communicate with others (Liu, Poirier, Butler, Comrie & Pailden, 2015). I have seen that in a workplace or society, if there are diverse workforces or people then there will be need to develop effective cross-cultural communication. I believed that this communication gives an understanding about how the people of different culture talk, communicate and observe their surroundings (Jordan, 2018). From my surrounding, I have analyzed that people from different culture can communicate with each other through cross-cultural communication.
Furthermore, the unit study helped me to understand that ethics and its importance in decision making process (Hartman, DesJardins & MacDonald, 2014). The use of ethics in decision making process affects the choices of actions and words in communication process. I found that right behavior of people can analyzed through their words and actions but there is no manner to know about the thoughts of a person. Beliefs and thoughts can be confined to ethical decisions which are the primary part of decision making process (Dane & Sonenshein, 2015). According to my experience, the behavior of an individual can be directed by their ethics and morals which impact the communication. Ethics in communication deals with the moral good that exists in any form of communication.
The above reflection shows what I have learned from my experience and reading about communication aspects and other themes. I came to know very new things about me that I need to focus on developing my interpersonal skills if want to become an effective communicator. I understood that I am facing communication issues and barriers due to difference in knowledge and culture. This unit has given me many new insights and about these five themes. I realized that self-awareness is very important to develop effective communication with the people. First, I need to understand about my own behaviors, thoughts and opinions then I should communicate with others. To build an interaction with others, I should show up empathy, sincerity and trustworthiness. In the future, I will focus on developing self-awareness and then I will communicate with the people from different culture and language. If there will be any barrier of communication, I will surely try to eliminate that. To enhance the quality of interaction with people in my surroundings, I will adopt some effective methods to deal with the issues. I will make efforts to gain the proper attention of person before speaking and make the communication effective. For me, this unit is a valuable and great experience because I learned that how I can develop my communication.
Conclusion
Thus, the above reflective essay concludes that effective communication is a necessity for everyday interaction with the people in surroundings. The appropriate use of every type of communication can lead to the effective communication. Effective communication assists to enhance the relationships between sender and receiver. All the above given themes are interrelated with each other. The process of communication can be improved by removing the barriers, developing self-awareness and ethics in communication process.
References
Austin, E. W., & Pinkleton, B. E. (2015). Strategic public relations management: Planning and managing effective communication campaigns (Vol. 10). UK: Routledge.
Canary, H. (2011). Communication and organizational knowledge: Contemporary issues for theory and practice. Florence, KY: Taylor & Francis.
Dane, E., & Sonenshein, S. (2015). On the role of experience in ethical decision making at work: An ethical expertise perspective. Organizational Psychology Review, 5(1), 74-96.
Greenaway, K. H., Wright, R. G., Willingham, J., Reynolds, K. J., & Haslam, S. A. (2015). Shared identity is key to effective communication. Personality and Social Psychology Bulletin, 41(2), 171-182.
Hartman, L. P., DesJardins, J. R., & MacDonald, C. (2014). Business ethics: Decision making for personal integrity and social responsibility. New York: McGraw-Hill.
Jordan, L. S. (2018). My mind kept creeping back… this relationship can’t last”: Developing self-awareness of monogamous bias. Journal of Feminist Family Therapy, 30(2), 109-127.
Karwowski, M. (2016). Measuring the Effects of Self-Awareness: Construction of the Self-Awareness Outcomes Questionnaire. European Journal of Psychology, 12 (4).
Keyton, J. (2010). Case studies for organizational communication: Understanding communication processes. New York, NY: Oxford University Press.
Liu, M., Poirier, T., Butler, L., Comrie, R., & Pailden, J. (2015). Design and evaluation of interprofessional cross-cultural communication sessions. Journal of interprofessional care, 29(6), 622-627.
Lunenburg, F.C. (2010). Communication: The Process, Barriers, And Improving Effectiveness. Schooling Journal, 1 (1).
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