Discuss about the Relationship Between Humans and Computers.
The report depicts the specific techniques regarding an organization namely as “headspace” that are not yet taught by the readers. A national health foundation “headspace” that provides an early stage of intervention and innovation of mental health services for the users are developed in this report. Four basic core areas come under consideration while presenting the problems, capabilities and benefits of the organization.
The areas are mental health, physical health, work and study support. The service is served for the users, those who belong between the age group of 12 and 25. The problems that are affecting the general wellbeing of different people can be resolved by the E-headspace services through online activities. Not only this but also, the service can be served by directly accessing the “headspace” centre. The centre served their service throughout Australia including rural, regional and metropolitan areas. The organization generally helps those who are feeling down and stressed.
While analyzing the set of services, served by the “headspace” organization it has been found that, many issues are identified from the consumer’s aspect. The official website developed by the developers of the organization is not enough efficient from the user perspective. The identified problems are as follows:
The “headspace” application is beneficial in the initial phase of use but after a certain period of time, the users do not feel comfortable to use the application. Rather, for long-term applications the service is not at all efficient.
Based on the time of requirement the users can make subscription (Coates & Howe, 2015). However, if they want to cancel their subscription before the estimated time then it will found to be very difficult from the consumer’s perspectives.
Again if users purchased a subscription for one year and then want to cancel it then the application itself disables the re-new that are automatically activated by the users of the organization.
If a user wants to cancel their subscription, they do not have any direct access of the official website. Though, the website has a feedback or comment page where the users can send email to inform them about what they want and what they do not want (Liacos, Green & Thapliyal, 2014). Though, the process is not at all efficient because the users do not get frequent answer from the organizations. They are bound to wait for a certain period of time until the “headspace” owners send, sends their review to the users.
One of the most important components about the service is referred to as the FAQ page (Baum et al., 2014). The page frequently changes by the project developers and due to this reason the consumers feel confused while using the service served by “headspace” organization.
The consumer service centre of the organization is not at all appreciable. However, the cost of the subscription process is also very high and is not affordable to everyone.
“headspace” organization can access and engage huge number of consumers throughout the world. It provides ad accessible program to the users (Ren, 2016). The organization is capable to serve different activities for the consumers belonging from separate zone. If the application is not correctly served, then it will affect the entire business process including the users and the employees. The capabilities are as follows:
Clinical program: The organization is capable to serve an evidence based and user friendly network to the users in terms of intervention services (Coates & Howe, 2015). The service served by the organization concentrates on the mental health measurement of the system. For the young people it serves vocational support. People who are mentally ill such as drug or alcohol addicted are getting mental support from the headspace organization. In each and every year the organization establishes over 10 to 15 sustainable care centers. The measurement implies that, in the year of 2015, the number of center will become up to 90 (Baum et al., 2014). Moreover the electronic service is also becoming efficient due o the increasing demand of the customers.
Innovation and quality of the services: The headspace organization, support and enhances the quality of the delivery. Basically, for the young people, what kinds of changes are needed to be added is experimented by the organization (Piacenza, 2013). For young people the concept is enhancing at a rapid rate.
Workforce: With the help of targeting different activities the capacity in the headspace workforce can be built and developed as well. Even the service served by the system responds to the workforce storage of the organization (Maturo, Mori & Moretti, 2016). In order to support high quality service the safety components of the youths are needed be considered. Even for extended and emerging care development the organization also focuses the training and affective education (Mathiowetz, 2016). New models for care and development are also implemented by the organization.
Enhanced business capability: The business capability of the organization also enhances due to the adaptation of the advanced services. The internal processes and business procedures are improved to make the growth of the organization efficient (Hutton, 2016). Through the help of the funding leverages headspace platform generates increased levels of development.
Management of information and infrastructure: In order to drive the operational and functional activities of an organization, the information and infrastructure management structure is developed by using a strong model (Harrison & Goozee, 2014). Moreover, for managing risks the proper system is delivered by the organization to improve the regular performance of the organization.
Engagement with the headspace service: In order to facilitate the early phase of help, the organization is serving a constant awareness and community engagement to the organization (Rist & Pearce, 2016). It could undertake the advocacy and generate a voice for those users who are using the services served by the organization both direct from the centre and from the electronic service centre.
During analyzing the services served by headspace, it has been found that the organization is serving beneficial service to the users mainly to those who require mental support in terms of meditation (Piacenza, 2013). Initially it was a question, that whether headspace is a gym for brain or not. Both from the client and server the system is beneficial. The benefits are as follows:
From long time this practice is utilizing by those who are mentally ill, because it provides a mental exercise through which the mind of the users can kept stable (Waters, 2016). It brought significant changes in the mind and body at the same time.
After using the music therapy a consumer of headspace will feel relaxed. Though, the service differs from the physical gym. However, physical gym gives physical fitness whereas; the meditation gives mental fitness to the consumers.
The level of concentration also increases at a rapid rate after using this kind of mediation oriented services. In order to increase the ability of the services and to regulate the experiences the electronic service and other facilities served by headspace are beneficial (Rist & Pearce, 2016). Apart from this it also provides sent percent paid insurance for the employees.
Different offers are also served by the website such as lucky hour, discount etc. If the users are using the services for long terms then they are capable to gain different offers (Noone & Hogan, 2016). It also gives strong range of PTO package that is fully paid by the company which is around 400 per month.
In addition to the health insurance it also provides dental insurance. A flexible spending account, vision insurance, health savings account and disability insurance are also served by the headspace organization.
From the employee perspectives, the organization gives pension plan, after the retirement of an employee (Liacos, Green & Thapliyal, 2014). Based on the performance of the employee there is an incentive plan which is referred to as supplemental worker’s compensation.
If the user uses the service for long term then, they will be able to get gym membership.
Conclusion
From the overall discussion it can be concluded that, headspace organization is serving a meditation service to those users who need mental support. It also helps to increase the concentration level of those people, who needs it. Both from the users and employee perspectives the organization is found to be beneficial. The organization made the meditation process very simple. With the help of this online application the users can get services from anywhere and anytime. Even if the users use this application 10 minutes a day then also it will be stated as beneficial to the organization. Different technologies are associated to the service. Four basic core areas are served by the organization. The report has mentioned the problems, capabilities and benefits of the application. The music therapy served by the organization is taught by the instructors and appropriate application is beneficial to the users. apart from this the benefits from the employee’s aspect re also demonstrated I this report.
References
Baum, F., Freeman, T., Jolley, G., Lawless, A., Bentley, M., Värttö, K., … & Sanders, D. (2014). Health promotion in Australian multi-disciplinary primary health care services: case studies from South Australia and the Northern Territory. Health Promotion International, 29(4), 705-719.
Coates, D. D., & Howe, D. (2015). The design and development of staff wellbeing initiatives: staff stressors, burnout and emotional exhaustion at children and young people’s mental health in Australia. Administration and Policy in Mental Health and Mental Health Services Research, 42(6), 655-663.
Harrison, A. M., & Goozee, R. (2014). Psych-related iPhone apps. Journal of Mental Health, 23(1), 48-50.
Hutton, J. (2016). How can mindfulness help patients with skin conditions. Dermatological Nursing, 15(3), 32-35.
Liacos, G., Green, F., & Thapliyal, A. (2014). Advice on Innovative Technologies in e-Mental Health.
Mathiowetz, D. (2016). “Meditation is Good for Nothing:” Leisure as a Democratic Practice. New Political Science, 38(2), 241-255.
Maturo, A., Mori, L., & Moretti, V. (2016). An Ambiguous Health Education: The Quantified Self and the Medicalization of the Mental Sphere. Italian Journal of Sociology of Education, 8(3).
Noone, C., & Hogan, M. J. (2016). A protocol for a randomised active-controlled trial to evaluate the effects of an online mindfulness intervention on executive control, critical thinking and key thinking dispositions in a university student sample. BMC psychology, 4(1), 17.
Piacenza, J. (2013). Mobile Mindfulness: Practicing Digital Religion on Smartphones with Buddhist Meditation Apps.
Ren, X. (2016). Rethinking the Relationship between Humans and Computers. Computer, 49(8), 104-108.
Rist, B., & Pearce, A. J. (2016). Improving Athlete Mental Training Engagement Using Smartphone Phone Technology. International Journal of Social Science and Humanity, 7(3), 138.
Waters, L. (2016). The Relationship between Child Stress, Child Mindfulness and Parent Mindfulness. Psychology, 7(1), 40.
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