The Queens Hotel was established in 1892. For more than one hundred years that the Queens Hotel has been in existence it has been able to see many face lifts as well as many characters (“About Us”, 2018). Furthermore, over the last two decades The Queens has become famous as a landmark for not only local and national quality acts but also for international high quality acts of different genres of music as well as entertainment. Accordingly, The Queen’s Hotel is positioned in a strategically positioned location within the city centre of Nanaimo BC. Certainly the local Nanaimo scene has played a significant role towards the development of the hotel with entertainers such as Wunderbread, David Gogo, and Michael Patrick among others. As a result, these local acts have provided a base which has involved the local audience of Nanaimo which has paved way for touring acts from across the globe. Since the launch period of The Queen’s Hotel it has been able to host a mass of luminaries with an endless list. Currently, the hotel has a total of thirty employees which is run from 8.00 PM to 3.00 AM every day. Out of the thirty employees five do not speak English as their first language. Nonetheless, these employees are sufficiently fluent and are therefore capable of doing their job since they are conversant with the safety instructions and also in a position to deal with difficult situations.
Certainly, the Queen’s hotel belief is to ensuring that it provide its clients with services and products of the highest quality ever. As a result, the Queen’s hotel has a constructed a building that is solid and provides a world class entertainment. Therefore, the hotel offers its clients with the best services as an acknowledgement that its audience are the reason for its survival and existence. Therefore, the Queen’s hotel offers a range of meals and beverages and spirits. For instance, Queens’s hotel menu comprises appies such as deep-fried wontons, tower of onion rings, dry ribs, zucchini sticks, and chicken wings as well as club classics. Accordingly, most of the customers for Queen’s hotel are tourists from across the world.
The mission of The Queen’s Hotel is committed to bringing its customers the highest quality acts and services and thanking its clients for clients for the past and continued patronage.
In the modern world it is difficult to operate successfully without facing complications such as accidents in eatery business. Even though, there are dissimilarities social clubs, restaurants, and public houses share many common risks. Therefore, risk management include identifying, and evaluation which is followed by the introduction of extermination or control measures. Certainly this comes with a subsequent review and audit of these measures. In the case of the Queen’s hotel the risk management plan will involve the risk controls:
Fire can not only put individuals’ lives at risk but it also has a devastating impact towards the business. Since cooking is a common feature at Queen’s hotel it is important to ensure that there is a fire risks assessment in place. Thus, there are various aspects which can result in a greater risk. Consequently, this parts provide guidelines on the following:
Fire risk assessment: The law demands that as a hotel the business ought to have had a fire risk assessment of the premises to have been accomplished by the aid of a competent personnel (Yilmaz, Steffensen, Jomaas, and Valkvist, 2014). Basically, this assessment has to be recorded and through this assessment it allow the business to identify the necessary measures to lower the risk of injury and death to any of its employees, customers and other persons on the premise, especially persons with disability, elderly, young and other susceptible groups. It is important to note that the reduction of this risk of fire for purposes of life safety will also be of great benefit to the business. As a result, it is essential for Queen’s hotel to be conversant with, comply with where applicable all the fire safety regulations.
Electrical hazards: Indeed, electrical faults, poorly maintained appliances and incorrectly installed electrical installations are a major cause of fire in restaurants and hotels. Certainly, it is important to make sure that electrical installations are appropriately installed by certified persons and periodically maintained with portable electrical appliances to minimise the business risk of suffering a fire (Duo, Shen, Zhao, & Gong, 2016).
Smoking: While smoking is currently unlawfully in many building which are in places of work or those which have public access, the legalisation of marijuana by the Canadian government places a risk most premises. As a result, the Queen’s management has the responsibility under this legislation to ensure that its clients smoke from a specific zones within the hotel (Madaio et al., 2016). Indeed, this will help to avoid cases of fire break out. In order to ensure that smoking is controlled, Queen’s hotel need to train its employees on how to cautiously handle its clients who smoke so that they can direct them to the right joints for smoking. Also, the hotel management should put in place relevant smoking signs at all entrances. For instance this can be done using the correct smoking ban signs at all entrance to the premise by using tamper resistant fittings. Similarly, the hotel should ensure that all smoking shelters outside and it should be safely situated in a sufficiently open side which is legal.
Heating: So as to minimise the risks of fire, it is vital to make sure that any heating appliances are of a safe and appropriate type for the building. Also, the surrounding in which they are to be used have to be in good working condition. Therefore, Queen’s hotel management should ensure that all its heating appliances are fitted according to the manufacturer’s instructions.
Kitchens and cooking zones: Fires caused during cooking are also a major source in non-residential premises. To reduce the risk of fire, the hotel should ensure that its employees are well trained with the proper maintenance skills of equipment as well as cleaning points where flat deposits and grease collect. The premise should ensure that equipment like grease traps, cooker hoods and filters are cleaned periodically and the related fans and ductwork cleaned at least once after two months,
Fire alarms and fire detection systems: Fires alarms come in different types. The simplest ones are manually activated by an individual to provide an audible warning of fire within the building (Gragnani et al., 2017). Similarly, some have in designated areas heat or smoke doctors designed to set off the alarm spontaneously and also give a warning sound within the building. Therefore, Queen’s hotel management should install automatic fire alarm detectors within its building to minimise injury cases in case of fire.
With changes in the patterns of crime the kind of security provided at hotel promises and especially to the external parts of the building, there is need for the premise to ensure security is beefed up to counter intruders. Thus, Queen’s hotel should put in place the following measures to secure itself from different cases of crime:
Physical security: The hotel management should check to find out if its building has vulnerable external glazing that is not secured by substantial means such as security grills and lockable shutters for improvement. Also, in case Queen’s hotel is considering fitting security grills to protect external glazing it should make sure that the installed type does not prevent the means of escape in case of fire.
Vehicle access: Accordingly, quite often buildings which have huge parking space may experience unwelcoming visitors who come in the form of travellers and trespassers (Lageson, Vuolo, & Uggen, 2015). Therefore, the hotel should control the ease with which unauthorised cars can enter its ground to reduce risks of crime.
C.C.T.V.: Vandalism has been a major incident in most licenced buildings and they are commonly caused by drunk customers who cause most problems. As a result, installation of C.C.T.V systems can help to minimise the havoc caused by drunken customers since they will their footage which can be used in case of any vandalism.
Hotel guest registration act: according to the Canadian hotel registration act it calls for the hotel keeper to ensure that the guest has been registered. Therefore, it is a requirement of the hotel keeper to provide and keep an appropriate guest register for registration of all visitors offered with housekeeping, sleeping, camping o other accommodation service at the hotel (Jayawardena, 2017). As a result it is the duty of the guest to provide their information for registration. This is according to section 2 of the Canadian hotel guest registration act. Consequently, the guest cannot be provided with accommodation not unless they provide their information (Chang, and Tymos, 2014). On the same note, the hotel keeper is supposed to always keep the registration records open at all times for inspection by a constable.
Liability for lost and stolen goods: Hotels are not fully liable for any lost or stolen products during the stay of a guest not unless the goods get lost due to wilful act.
Hotel sanitary regulations: According to the Canadian hotel regulation act a hotel accommodation room meant for a single guest has to be 100 square feet in size (McNeil et al., 2015). All rooms are supposed to be kept clean and free from bed bugs, and free of mice. Also, other sanitary guidelines include water supply, plumbing system, enough ventilation and garbage handling among others.
Fire safety: The Canadian hotel act states that all hotels should adhere to the local fire codes.
Alcohol sales: all hotel that serve alcohol such as the Queen’s should always maintain an up-to-date liquor licence (Willie et al., 2017).
Basing on the risk assessment approach undertaken by the Queen’s hotel has exclusively based on risk prevention against fire and exploration and crime. The reason for undertaking risk against fire and crime because of the recent legalisation of marijuana. Accordingly, there is need for Queen’s hotel to prepare itself against fire risk because the legalisation of marijuana has not yet been specified where individuals should smoke from hence can result in an increases in cases of fires because of the newly legalization of marijuana regulation. Similarly risk against crime comes as a result of the increased number of visitors who are likely to flock the hotel coming to enjoy the newly marijuana legalization. Therefore, most people are likely to flock in the country as idlers thus there is need to adequately prepare for such cases.
References
About Us. (2018). Retrieved from https://www.thequeens.ca/bio/
Chang, G. and Tymos, K., (2014). Planat in Action: Accessibility Assessment of UBC Competition and Accommodation Venues for the Special Olympics Canada 2014 Summer Games.
Duo, Q., Shen, H., Zhao, J., & Gong, X. (2016). Conformity behavior during a fire disaster. Social Behavior and Personality: an international journal, 44(2), 313-324.
Gragnani, A., de Oliveira, A. F., Boro, D., Pham, T. N., & Ferreira, L. M. (2017). Response and legislative changes after the Kiss nightclub tragedy in Santa Maria/RS/Brazil: Learning from a large-scale burn disaster. Burns, 43(2), 343-349.
Jayawardena, C., (2017). The hospitality and tourism industry in Canada: innovative solutions for the future. Worldwide Hospitality and Tourism Themes, 9(4), pp.471-485.
Lageson, S. E., Vuolo, M., & Uggen, C. (2015). Legal ambiguity in managerial assessments of criminal records. Law & Social Inquiry, 40(1), 175-204.
Madaio, M., Chen, S. T., Haimson, O. L., Zhang, W., Cheng, X., Hinds-Aldrich, M., & Dilkina, B. (2016, August). Firebird: Predicting fire risk and prioritizing fire inspections in atlanta. In Proceedings of the 22nd ACM SIGKDD International Conference on Knowledge Discovery and Data Mining (pp. 185-194). ACM.
McNeil, R., Kerr, T., Anderson, S., Maher, L., Keewatin, C., Milloy, M.J., Wood, E. and Small, W., (2015). Negotiating structural vulnerability following regulatory changes to a provincial methadone program in Vancouver, Canada: a qualitative study. Social Science & Medicine, 133, pp.168-176.
Willie, P.A., Connor, D., Sole, J., Forgacs, G., Grieve, R. and Mueller, J., (2017). Human capital challenges in the hotel industry of Canada: finding innovative solutions. Worldwide Hospitality and Tourism Themes, 9(4), pp.402-410.
Yilmaz, D., Steffensen, F.B., Jomaas, G. and Valkvist, M.B.S., (2014). Assessment of the fire risk levels in an office building and a nightclub with prescriptive designs. In Fire Safety Day 2014.
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