Share & Care event brings different people with different needs to meet and share their needs. In the event it is expected that both people has something to offer each other in the share & care event. Sharer benefits and at the same care giver also benefit from the share of their property. In other words both the sharer and care giver benefit from Share & Care with dignity, appreciation and enthusiasm. Facilities management refers to discipline that aim for service delivery in efficient and effective manner at the facilities. Therefore, facilities manager is the overall the manager in charge of service delivery and operation of facilities (Zipkin 2000, pp. 32). The following report explores the roles and responsibility of operation management during Share & Care event.
Facilities manager organizes or manage all the services, facilities maintenance, responsible for security, supervises the event, and ensuring good health and safety of staff and customers. Firstly, facilities manager is responsible for organization of all services or manages all services during Share & Care event. It is the responsibility of facilities manger to direct, plans and coordinates all the services at the facilities where the event takes place. Secondly, facilities manager ensure that the condition of the facilities where the Share & Care event takes place is in good condition for proper working of staffs and customers who expect good, clean and safe facility. Thirdly, according to Winter (2000, Pp. 981-996), facilities manger protects all the employees or staffs and their customer through proper maintenance of security system. Fourthly, it is the responsibility of facilities manager to supervise the staffs working and activities of staffs to ensure smooth Share & Care event. Finally, facilities manager ensures good health and safety of staffs working in the facility and customers in the Share & Care. To ensure good health for staffs and customers, the facility manager does continuous health assessment of the facility and maintenance of hygiene.
The operational aspect of facilities manager of the building in hospitality industry includes maintenance of building, purchases of equipments, managing the space in the premises and capacity, refurbishment, emergency and security of the building.
The core operational responsibility of the facilities manager is maintenance of the building or the premises (Cattani et al 2011, Pp. 1). To maintain the building in the right condition facilities manger coordinates repairs, upgrade of the building installations and catering units. Firstly, the repairs that is required such as painting, cleaning and broken parts of the dinning equipments within the hotel or restaurant. Secondly, the facilities manger upgrades the buildings spaces such as conference; dining and catering section to ensure it meet the current specifications. Finally, facility manger makes purchases for all catering equipments required for kitchen and other services (Malhotra & Grover 2005, pp. 365-396).
According to Montgomery (2012, pp.21), broken equipments within the premise are purchased by the direction of facilities manager. Hospitality industry has technical equipments that require regular upgrade and maintenance. This implies that worn out equipments should be replaced more so catering equipments that need good observance of hygiene. The facilities manger therefore, advertises and award tenders for supply of catering equipments that are used for service within the building. In addition, as part of operational aspect of the hospitality building, it is necessary for suppliers to continuously supply catering equipment under request and supervision of facilities manager.
Facilities manger allocates space and determines capacity of hospitality facility to ensure proper operation of the premises. Another key operational responsibility of facilities manger within the facilities is allocation of spaces for various activities, events and general operation of hotel or restaurant. Facilities manger ensures that the right capacity of the building is used for different activities such as conference and meetings. In case of limited space or capacity of the building the manager plans for expansion. The capacity and the space within the building should be good enough for smooth operation of the catering team, kitchen and other services provided by hospitality industry (Wren & Bedeian 2009, pp. 56).
Facilities manager has the responsibility to maintain security, health and emergency cares within the facility. Firstly, maintenance of the security systems and in connection with the security offers for the organization. Secondly, the facilities manager maintains the cleanliness of the facility to comply with the required standards of the hospitality industry. In case of emergency, the facilities manager being the operational manager, determines the emergency response for both the staffs and the customers within the hospitality building (Lock & Harrison 2004, Pp 567).
Operation of employers includes activities of employment agencies or organizations that provide funds that are used to pay for supplies and employees. Employers and funding agencies play a critical role in facilities operations that may include piloting of project and research, and supply of goods needed for smooth facilities operation. Funding agencies and operations employers assist in conducting market research that is key for effectiveness operations. In addition, the operation employers assist in projects that aim at quality improvements within the facilities. Another key impact of funding agencies include supply of goods needed in the for the facilities operations (Krajewski, Ritzman & Malhorta 2013, pp. 3). The facilities managements therefore form partnership with large suppliers to supply good such as drinks and beverages.
There are number of statutory regulations that affect facility operation in UK hospitality industry for instance Share & Care event. Some of these regulations are related to local authority, employment, building and accessibility regulations, insurance laws, and licence and fire authority requirement.
Firstly, Business Names Act of 1985 gives the requirements for owners of hotels to provides name if the owner’s name is different from the business name to ensure smooth operations. These regulations indicate that name and contact formations are necessary for any invoices, purchase orders, accounting information and business letters. Similarly, Trade Description Act of 1968 requires that advertisements for events such as Share & Care event needs proper description of hotel facilities to ensure good operations of the facilities (Scholl 2005, pp. 27-49).
The second statutory regulation that affects the facilities operation is Furniture and Furnishing Regulations 1988. This regulation protects the customers and staffs from unexpected fire out breaks. The regulation provides that hospitality facilities should have fire retardant furniture for safety of fires resulting from kitchen or electrical appliances overheat. In addition, the statutory requires that there are safety precautions for facilities especially during Share & Care event. For smooth facilities operation furniture purchases should complies with this regulation and the fire safety insurance. Moreover, Gas Safety Regulations 1994 requires proper installation and uses of gas to protect guest from gas disasters and failures (Poluha 2016, pp 2).
The Health and Safety work act 1974 protect both guest and staffs from substances causing injury or illness. This regulation indicates that staffs at the hotel should have protective clothing when handling potentially harmful substance (Peppard & Ward 2002, pp 8). Excessive work for staffs with extra working hour and unhealthy shifts are prohibited under this Act. In addition, working time regulation 1998 shows breaks, shifts, and working hours for those employees working within hospitality industry in UK. Finally, The Safety Signs and Signals Regulation Act 1996 require proper display of fire exit signs.
Employers Liability (Compulsory Insurance) Act 1969 requires that there must be adequate insurance for employees by employers. The event of accidents at work place, insurance takes care of the employees involves. Therefore, most public liability insurance firms provide this insurance deals to those employees working in the hospitality industry as the overall package.
Finally, Licensing Act 1964 requires that any hotel complies with the licensing requirements before organizing events such as Share & Care event. License provides the regulation on the source of beverages, cleanliness, advertisements and the overall facility operation. This implies that some services require additional regulation to undertake that are not provided in the Licensing Act such as Function’s License. Therefore, as the facilities manger organizes the Share & Care events these statutory regulations will affect the facilities operation as part of the hospitality industry in UK (Scholl 2005, pp. 27-49).
There are some healths, safety and environmental measures that should be put into consideration by facilities manger during Share & Care event and this include Health and Safety Executive requirements, risk assessment procedures and environmental health requirements.
The Health and Safety Executive requires that risk management strategy be implemented (Guidelines for Managing Project 2001, pp. 5). In addition, Institute of Directors (IOD) also strengthens the requirements about health and safety when organizing events such as Share & Care event. Some of this health and safety requirements include identification of possible hazards, evaluation of risk and possible precaution, implementing precautions and monitor and review of assessments and actions. This implies that there are number of risks or hazards that should be assessed and the possible precautionary measures to be practiced are identified before the occurrence. Therefore, risk assessment and control help protect the guest and employees from any health risk that may be encountered during Share & Care event (Kendrick 2013, Pp.32).
The facilities manager needs to implement risk assessment measures before Share & Care event to ensure safety of guests. The facilities manager is therefore, required to evaluate the business on the possible risk so as to ascertain the risk preparedness, risk assessments procedures, supervision of risk assessments and fire detection fitted with working alarm systems. Jorg, Martin & Michael 2003, Pp.27) argues that risk identified during risk assessments need immediate action to address. Risks assessments also lead to development of risk profiles and risk protection steps before and during Share & Care event. Finally, risk assessment, control measures and risk monitor help the facilities manager to comply with health safety and environmental laws.
The facility manager should implement environmental eco-efficiency and sustainability measure during Share & Care event (Shenoy & Zebelle 2016, pp. 13-24). Firstly environmental eco-efficiency involves all measures that should be taken to ensure all practices and events are compliance to the environmental health requirements. This means that as the facilities manager organizes the Share & Care event, care need to be taken in order to avoiding environmental pollution. Secondly, environmental sustainability involves measures that aim at making the environmental continues to supports human life. This implies that events organized by facilities manger should implement measures that protect the environment from depletion (Griswold 2013, Pp. 432).
There is some documentation required for compliance with regulations and these include record keeping, demographic data and cultural data. Facilities should keep record on customer’s information such as health history and health data. In addition, record keeping help in accounting for health clearance as indicated by health and safety regulations. Secondly, facilities management should keep demographic data on age, gender and family data of employees and customers attending Share & Care event. Moreover, the facilities management needs to have proper documentation that shows cultural information. This cultural information is important for safety and health about customers and employees required when assessing health conditions (Guidelines for Managing Project 2001, pp. 5).
Information processing in facilities operations refers to utilization of the modern information technologies to process customer information and general management of the facilities. Moreover, good communication system is also important within the facilities especially before, during and after Share & Care event. Development of information processing system involves installation of oracle supported internal databases system. Establishment of internal email system and documentation systems with good server to protect all the documents stored (Cato & Mobley 2002, Pp.33). Effective communication systems that employ current communication technology are developed to ensure that monitoring guest activities in Share & Care event is made possible. Deployment of these technologies requires a communication officer that monitors the emails systems for the frequent information and maintenance of the documentation or database system.
Facilities operations require controlling various activities in Share & Care event so as to ensure proper utilization of facilities and communication systems (Belmiro et al 2000, pp1183-1203). The facilities manager develops quality check system that accepts customer suggestions, complains and monitoring of guests behaviours such as videos recording. Firstly, monitoring of employee emails ensures that there is no sharing of sensitive information about the events as this many leads to security risk during Share & Care event. Monitoring of employees emails should not leads to demoralization of employees. Secondly, control systems are established that allow the facilities manger to respond to customers’ complains and suggestion immediately especially going personally to customers attending Share & Care event to get their feedback. Control of information also leads to protection through hiding of some sensitive information from customers (Kousholt 2007, Pp.59).
Systems needed to support effective building management are information communication system, security systems, good planning systems, building maintenance systems and purchases systems.
According to Trevor (2008, Pp.384), in order to effectively manage the building there is need for information communication systems that control the flow of information from customers, staffs and facilities management. Control of information flow is importance as it determines the effectiveness of facilities administration and operation during events such as Share & Care event. Sensitive information should be communicated in right manner that protect the organization integrity and position in the market. Proper communication channel also involve good advertisement, marketing and publicity systems. Lastly, maintenance of information communication system equipments in the building through purchase and replacement of worn out equipments is equally important (Cynthia & Parth 2006, pp. 393-397). Therefore, good information communication system is critical for effective management of the facilities during Share & Care event.
Secondly, security systems are also important systems that aid in proper management of facilities by facilities manger. Use of technologies such as security cameras, customer door checks and environmental managements systems help maintain security within the building. Security systems maintenance is also required especially through refurbishment and upgrades. This also ensures there is proper utilization of resources within the facilities and good control of such resources.
Planning systems is another important system that facilities manger need to implement for effective facilities management. Planning of facility utilization and scheduling of activities may also consider multi-use of the facilities to ensure maximum utilization and profit generation. Planning implement emergency responds systems as means to help customers especially in times of accidents and disasters (Arbulu & Williams 2016, pp.93). Emergency response systems should be well planned for and incorporated within the facilities management for effective management of facilities.
Building maintenance system helps maintain the building structure through repairs, refurbishments, purchase of equipments and control use of resources. Effective building management requires repairs of structures through expansion, paintings and upgrades of electrical installations. Secondly, managing the building also requires purchases of new equipments, catering appliances and furniture. Thirdly, control of resources and the proper resource use is important in effective management of facilities (Tyson & Garsord 2015, Pp. 408).
Meeting customer expectation requires evaluation of quality of services offered to customers and the effectiveness of facilities operations. In order to evaluate the quality of services offered in the facility, there is need to establish customer satisfaction rating system or customer feedback system, proper use of technologies, operation cost evaluation and employees training.
Customer feedback system is important as a way to evaluate the effectiveness and quality of facilities operation. Customers that have been served need to be allowed to provide feedbacks on their satisfaction. This can be done through establishment of rating systems and most so use of social media and online business rating systems. The number of customers that provide their level of satisfaction will help tell the effectiveness of the facilities operation and quality of services. Since services are rendered to customers it is important for customers to give their level of satisfaction also called customer rating systems (Tyson & Garsord 2015, Pp.408).
According to Bytheway (2015, pp.31), Proper use of current technologies is also a good evaluation criteria for quality of services rendered to clients. Keeping of customers’ databases and documentation of customers’ information can be used to evaluate the effectiveness of facility operations and quality of services offered to customers. Current technologies such as emails leaves good records that clearly show business operations and services performed at a particular period of time. Uses of securities cameras are also good record keeping equipments that can be used to monitor or control effectiveness of facilities operations.
Operation cost and employees training are also indicators of quality of services or effectiveness of facilities operations. The amount of money spent in operation and maintenance of services within the facilities is good evaluation criteria for quality operations. It is widely believed that trained employees offers good and quality services. Training of the employees therefore, can be used to evaluate the quality and effectiveness of the facility operations. Monitoring of the operation cost normally indicates losses or profit made by organization and is good quality monitor or evaluation criteria (Aquino 2007, Pp. 67).
Quality and effectiveness of the facilities operations shows that good quality and effectiveness of services was realized. Effectiveness of the operations is realized through control system, good building management, customer feedback and good employee training. Firstly, the facility management has good control systems that control use of resources, information communication flow, documentation, and utilization of resources. Densmore et al 2005, p.35), the facilities manger has good managements and therefore good quality of services. Secondly, the good building management offers effective maintenance of structures, equipments, health and safety measures that is required for delivery of quality and effectiveness operations. Thirdly, with the establishment of customer feedback system the business has quality check mechanisms that show effectiveness of facilities operations. Finally, since the employees are well trained their service delivery is heightened and quality of services high.
Conclusion
In conclusion, good facilities management and operations is important for the hospitality industry in UK since it ensures maintenance of services delivery, regulations and good quality of services. Before, during and after Share & Care event there is need for observance of health, safety and environmental regulations through proper building managements and control systems. Current technologies aid in control, maintenance of quality and effectiveness of facilities operations. Finally, success of organization or event is dependent of good facilities management and operations.
References
Aquino, JN 2007, Operations Management: For Competitive Advantage, McGraw-Hill. Pp.67
Albert, H, 2004, Handbook of Project Management Procedures. TTL Publishing, Ltd. Vol.1, pp.32
Arbulu, HJ & Williams P, 2016, Contrasting Project Production with Project Control. International Conference on Innovative Production and Construction (IPC), 3rd-5th October 2016, Darwin, Australia vol. 5, pp. 93
Bytheway, A, 2015, Investing in Information: the Information Management Body of Knowledge, Geneva: Springer p.31
Belmiro, TR, et al., 2000, Are BPR Practitioners Really Addressing Business Processes? International Journal of Operation & Production Management, vol.20, no.10 pp1183-1203
Cato, W, & Mobley, K, 2002, Computer-Managed Maintenance System: A Step by Step Guide o Effective Management of Maintenance Labor and Inventory. Butterworth-Heinemann. Pp.33
Cattani, G, et al., 2011, Project-Based Organizing and Strategic Management. Advances in Strategic Management, Vol 28, Emerald. Pp. 1
Cynthia, S, & Parth, F, 2006, Introduction to Project IT Management. pp. 393-397
Densmore, PC et al, 2005, The Right Project Done Right! John Wiley and Sons p.35
Griswold, RS 2013, Property management Kit for dummies, 3rd edition. Pp. 432. Wiley. ISBN 978-1-118-44377-4
Guidelines for Managing Project. 2001, UK Department of Business, Enterprise and Regulatory Reform (BERR). Vol.1, pp. 5
Jorg, B, Martin, K, & Michael R, 2003, Process Management: A Guide for the Design of Business Process. P.27
Kendrick, T, 2013, The Project Management Tool Kit: 100 Tips and Techniques for Getting The Job Done Right, 3rd Edt. AMACOM Books. Pp.32
Kousholt, B, 2007, Project Management- Theory and Practice. Nyt Teknisk Forlag. Pp.59
Krajewski, LJ, Ritzman, LP & Malhorta, MJ, 2013, Operations Managements: Processes and Supply Chain 10th Edition. Pearson vol.1, pp. 3
Lock, D, & Harrison, FL, 2004, Advance Project Management: A Structure Approach. Gower publishing, Ltd, 2004. Pp 567
Montgomery, DC, 2012, Statistical Quality Control: A Modern Introduction, 7th edition vol.2, pp.21
Mudrak, T, Wegenberg, AV, & Wubben, E 2004, Assessing innovation ability of FM teams: A review, Facilities, Vol.22, Nos 11/22, pp.290-5.
Malhotra, MK, & Grover, V, 2005, Examining the Impact of Inter-Organizational Systems on Process Efficiency and Sourcing Leverage in Buyer-Supplier Dyads. Decision Science, vol.36, no.3, pp. 365-396.
Peppard, J, & Ward, J, 2002, Strategic Planning For Information System (3rd Edition), Chichester: Wiley. Vol. 7, pp 8
Poluha, RG, 2016, The Quintessence of Supply Chain Management: What You Really Need to Know to Manage Your Processes in Procurement, Manufacturing, Warehousing and Logistics 1st Edition, Springer Heidelberg, New York Dordrecht London. Vol. 2, pp 2
Shenoy, RG, & Zebelle, TR, 2016, New Era of Project Delivery-Project as Production System. Journal of project production management, vol. 1, pp. 13-24
Serra, CEM, Kunc, M, 2014, Benefits Realization Management and Its Influence on Project Success and on the Execution of Business Strategies. International Journal of Project Management, vol. 33, no. 1, pp. 53-66.
Scholl, HJ, 2005, E-Government-Induced Business Process Change: An Empirical Study of Current Practice. International Journal of Electronic Government Research (IJEGR), vol.1, no. 2, pp. 27-49
Trevor, R, 2008, American Landlord: Everything U Need To Know… About Property Management. McGraw-Hill. Pp.384.ISBN 0-07-1545-8984-6
Tyson, E & Garsord, RS 2015, Real Estate Investing for Dummies. Pp.408. Wiley. ISBN 978-1-118-94821-7.
Winter, SG, 2000, The Satisfying Principle in Capability Learning. Strategic Management Journal Vol.21, No. 10-11, Pp. 981-996
Wren DA & Bedeian, AG, 2009, Evolution of Management Thought, Wiley vol.3, pp. 56
Zipkin, PH, 2000, Foundation of Inventory Management, Boston: McGraw-Hill vol. 7, pp. 32
Essay Writing Service Features
Our Experience
No matter how complex your assignment is, we can find the right professional for your specific task. Contact Essay is an essay writing company that hires only the smartest minds to help you with your projects. Our expertise allows us to provide students with high-quality academic writing, editing & proofreading services.
Free Features
Free revision policy
$10Free bibliography & reference
$8Free title page
$8Free formatting
$8How Our Essay Writing Service Works
First, you will need to complete an order form. It's not difficult but, in case there is anything you find not to be clear, you may always call us so that we can guide you through it. On the order form, you will need to include some basic information concerning your order: subject, topic, number of pages, etc. We also encourage our clients to upload any relevant information or sources that will help.
Complete the order form
Once we have all the information and instructions that we need, we select the most suitable writer for your assignment. While everything seems to be clear, the writer, who has complete knowledge of the subject, may need clarification from you. It is at that point that you would receive a call or email from us.
Writer’s assignment
As soon as the writer has finished, it will be delivered both to the website and to your email address so that you will not miss it. If your deadline is close at hand, we will place a call to you to make sure that you receive the paper on time.
Completing the order and download