This report has been prepared on the topic “Human resource management”. The discussion will be made regarding the rewards offered by Samsung to the employees of the mobile division despite their poor performance in the year 2015. Performance of the employees is the key determinant of the performance of the organization or the department of the organization. It is essential for every organization to focus on the performance of the employees, monitor their performance and use motivation as an approach for enhancing their performance. Every organization must offer rewards to the employees in a fair manner for maintaining a healthy environment at the workplace (Pourrashidi, et. al., 2017).
In this report, a case of Samsung has been discussed. In this case, Samsung has offered rewards to the mobile division employees despite their poor performance in 2015. According to this case, Samsung has offered a maximum bonus to the employees of the mobile division for their contribution in managing the operations of the division while facing various challenges. This was done with a motive to motivate the employees of the mobile division for engaging in the operations of the division and enhancing the profitability of the division. Various challenges have been faced by the mobile division in the year 2015. These challenges include increasing competition in the business environment from the Chinese vendors and changing technology. The bonus was offered at different rates to the different divisions of Samsung. This has created hustle among the different divisions of the organization. The focus of Samsung will be on offering proper compensation to the employees (Carlon, 2016).
This report will discuss the various issues or problems identified which could have affected the performance and employee base of Samsung due to the different rate bonus offered to the employees. It will also discuss the practical solutions which can be adopted by Samsung for the purpose of coping with the issues or problems
Samsung is operating in the global market and is offering a wide range of products to its customers. During the year 2015, the performance of the mobile division of the Samsung. The bonus has been offered at the rate of 50 % of the salary of the employees of the mobile division employees (Samsung, 2018). Other divisions have been offered a bonus at different rates. This has created dissatisfaction among the employees of Samsung. Different problems have been identified which could have affected the performance and employee base of Samsung due to the difference in the bonus rates. These problems are discussed below:
For resolving the issues related to the human resource, there is a need to adopt strategies acting as a solution for the issues. Samsung has faced different issues or problems which need to deal in a proper manner. The main reason behind the fall in the profits of the mobile division of Samsung is the increase in the competition level. It is vital to cope with this challenge for the purpose of solving the issues faced. Different solutions can be adopted by Samsung for the purpose of enhancing the performance and managing the human resource in a better manner. These solutions are listed below:
Effective communication: communication is an important element which plays a vital role in enhancing the flow of exchange and managing the performance of the employees. Communication process needs to be developed in an effective way so as to ensure that the issues faced by the employees are highlighted in front of Samsung. Communication will help in the analysis of the dissatisfaction among the employees of other divisions of Samsung. Regular meetings can be conducted for promoting communication between the employees and organization. Communication process will help Samsung in explaining the expectations of the organization to the employees. Development of a better and effective communication process will promote team spirit and unity among the employees (Gopalakrishnan, 2012).
Management of diversity: diversity management approaches can be used by Samsung for promoting team spirit and managing the individuals with different background and culture properly. Diversity management will help in managing the employees of different divisions of Samsung by promoting teamwork. Different strategies can be adopted by Samsung for the management of diversity. Interaction among the employees needs to be promoted for enhancing the communication among the employees of different divisions. Diversity management will promote coordination and communication among the employees of different divisions (Minavand, et. al., 2013).
Performance management: every organization has to focus on the performance of the employees so as to contribute to the success and growth of the business. Performance management will help Samsung in focusing managing the performance of the employees. This approach will help Samsung in managing the performance of the employees which will ensure the attainment of the objectives of the organization. High-performance culture can be developed with the help of performance management. This approach will make the employees responsible for their performance and attainment of high-quality performance (Hodson & Sullivan, 2012).
Identification of learning and development needs: learning and development are crucial which determines the skills and knowledge of the employees. In this dynamic business environment, there is a need to identify the learning and development needs of the employees. This identification of the learning and development needs will help in identifying the areas which can be developed for developing the knowledge and skills of the employees. Training sessions can be conducted by Samsung at regular intervals for meeting the development needs of the employees. With the increase in the level of competition, there has been a rise in the need for learning and development programs (Dhauya, 2015).
Motivation and rewards: motivation can be explained as the reason for the actions or behaviors of an individual in a particular manner. Motivational approaches can be used for the purpose of encouraging employees to perform better. Rewards can be offered to the employees so as to motivate them. Samsung is offering rewards for motivating the employees. But this approach has backfired on Samsung as the rate of bonus is different for different divisions. Rewards should be offered to the employees in a fair manner so as to ensure that the employees are satisfied with the organization. Samsung can implement motivational approaches and offer rewards for gaining support from the employees (Armstrong, 2012).
Performance appraisal: performance of the employees need to be monitored at regular intervals. Measurement of the performance will form a base for the rewards or incentives which need to be offered to the employees. Samsung can use performance appraisal methods for measuring the performance of the employees and encouraging them to enhance their performance for the attainment of the targets. Performance appraisal includes a review of the performance, evaluation of the performance and discussion regarding the career. Performance appraisal can be used as a method for the measurement of the performance of the employees (Bakanauskien? & Brasait?, 2015).
Employee engagement: every organization needs to engage the employees in the operations of the business. Samsung can use employee engagement for engaging the employees in the operations of the business. This approach will help in enhancing the contribution of the employees towards the performance of the organization (Werner, et. al., 2012).
Conclusion
Thus, from the above discussion, it can be summarized that it is essential for the organizations to adopt fair practices for the employees. There are various issues or problems which may arise due to the lack of effective and fair practices for the management of the employees. Samsung has faced these issues to the decision taken regarding the difference in the bonus rates offered to the employees of different divisions. There is a need to analyze the impact of these problems on the performance of the employees. Strategies need to be adopted for the purpose of resolving the issues faced by Samsung. These problems and solutions have been considered in this report.
References
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