The report is based on service level agreement for Yarra, which is operating in Australian capital cities for the last few years. It is rideshare which is aimed to provide of rideshare services as well as build of loyalty among the partners and riders across the capital cities of Australia. In the recent year, there is an increase into usage of the smartphone as well as internet which is contributed towards booming of the rider share market as it is an alternative towards the traditional taxi services (Sullivan and Skelcher 2017). The rideshare services are provided of cheap, bring people closer together and reduces the congestion on the roads. This particular report is based on analyzing the service level agreement for the rideshare services in Australia.
Service level agreement is such a contract which is used by the end user and service provider where the provided services are mentioned into the contract. It is considered as a commitment among the service provider as well as client. The technology service level agreement is constituted of legal agreement between the company and individual. Before using of the Yaara services, the users should be aware of their services which the company is provided to their customers such as:
1.The company data means that data related to the access as well as use of Yaara services hereunder, included of data related to the users such as user information (Dawson et al. 2015). The data are related to the provision of the transportation services via the Yaara services besides driver application and driver ID.
2. The company device means the mobile device which is owned by the company is provided too solely for use of the driver application to provide of transportation services.
3.The driver application means the mobile application which is provided by the company to the driver to enable the transportation providers to access to the Yaara services for the purpose to seek of transport services (Reim, Parida and Ortqvist 2015). With use of the driver application, there is receiving as well as fulfilling of demand request for the transportation services by the users as it is updated and modified by time to time.
4.Driver ID means there is identification as well as password key which is assigned by the company to the driver that enables their identification and only they can able to access to the mobile application.
5.Fare is based on the distance travelled by the users, which is the distance among the starting point and destination of the users.
6.Terrorist means the city and metro where the driver application is enabled to provide of transportation services to the customers those are interested to use of new and modern smartphone technique to book a cab (Sater, Chien and Druta 2014).
7.Tolls are applicable roads, ferry, airport charges, bridge and tunnel which is included of inter-city congestions environment determined by the Yaara services based on available information.
8.Transportation services are provision of P2P passenger transportation services to the users with use of their services into the territory by use of vehicle (Rittinghouse and Ransome 2016).
9.Yaara services are on demand legal generations as well as related services which is licensed by the Yaara to the company which is enable the transportation providers to seek along with fulfill of on-demand request for the transportation services by the users those are seek for the transportation services (Bryson 2018). Yaara services are included of access to the driver application along with Yaara software, website, payment services and related service support system as it is updated and modified time to time.
10.Users are end users those are authorized by the Yaara services. The users have to provide their contact details, name and register with proper email ID as authorization of their transportation services (Wu, Garg and Buyya 2015). The end users are authorized for use of the Yaara mobile application for the purpose to get transportation services offered by the company’s transportation provider customer.
11.The information of user is available to the driver when the user request for a ride and use of transportation services that is included of user name, pick-up location and contact information.
12.With the rideshare option, the user can also share of ride with other passengers so that it helps to have low cost transportation services as the cost for transportation is divided among the passengers (Ahuja, Misra and Gabrani 2017).
13.Yaara should issue of driver ID to enable to access as well as use of driver application on the device as per the service level agreement. The company has right to disable of the driver ID if the driver is not fulfilled the request for the transportation services at least once a month (Lu et al. 2016). It is agreed that driver ID is not shared with other third party.
14.After receiving of the transportation services, both user and driver can rate each other based on the transportation journey between them (Messina et al. 2016). Both of them can provide of comments as well as feedback about the transportation services.
15.The mobile application has geo-location features information that is provided to the Yaara services via device to provide of transportation services. The geo-location information is being obtained by Yaara services while application of driver is running (Wu, Garg and Buyya 2015). The approximate location of vehicle is displayed to Yaara before beside during provision of the transportation services to the user. The company can monitor, track as well as share with the third parties.
16.The company has right to change the fare calculation of the transportation services at any time (Rittinghouse and Ransome 2016). It is done based on the local market factors and the company can provide with a notice into the event of changes to base of fare, per mile, as well as minutes amount which is resulted into change in recommended fare.
17.The transportation services are provided of proper relationship with the customers, users and driver when both of them are happy with the rideshare services (Sater, Chien and Druta 2014). It is required to become happy with the services when it will fulfill all demands and requirements of users.
Conclusion
It is concluded that provision of the transportation services to the users are created of direct business relations among the driver and user. The company is not responsible for the actions of user in relation to the driver. The driver application implies the mobile application which is given by the organization to the driver to empower the transportation suppliers to access to the Yaara administrations for the reason to look for of transport administrations. With utilization of the driver application, there is getting and additionally satisfying of interest ask for the transportation benefits by the clients as it is refreshed and adjusted by time to time. The portable application has geo-area highlights data that is given to the Yaara administrations through gadget to give of transportation administrations. The geo-area data is being gotten by Yaara administrations while utilization of driver is running. It is considered that Yaara transportation services are provision of P2P passenger transportation services to the end users by use of car vehicle.
References
Ahuja, R., Misra, A. and Gabrani, G., 2017, October. Cloud providing on demand storage services enforcing techno commercial service level agreement for an improved QoS. In Computing Networking and Informatics (ICCNI), 2017 International Conference on (pp. 1-7). IEEE.
Bryson, J.M., 2018. Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement. John Wiley & Sons.
Dawson, C.J., DiLuoffo, V.V., Kendzierski, M.D. and Seaman, J.W., International Business Machines Corp, 2015. Dynamic provisioning of resources within a cloud computing environment. U.S. Patent 9,009,294.
Lu, K., Yahyapour, R., Wieder, P., Yaqub, E., Abdullah, M., Schloer, B. and Kotsokalis, C., 2016. Fault-tolerant service level agreement lifecycle management in clouds using actor system. Future Generation Computer Systems, 54, pp.247-259.
Messina, F., Pappalardo, G., Santoro, C., Rosaci, D. and Sarné, G.M., 2016. A multi-agent protocol for service level agreement negotiation in cloud federations. International Journal of Grid and Utility Computing, 7(2), pp.101-112.
Reim, W., Parida, V. and Örtqvist, D., 2015. Product–Service Systems (PSS) business models and tactics–a systematic literature review. Journal of Cleaner Production, 97, pp.61-75.
Rittinghouse, J.W. and Ransome, J.F., 2016. Cloud computing: implementation, management, and security. CRC press.
Sater, M., Chien, G. and Druta, D., AT&T Mobility II LLC, 2014. Systems and methods for real-time service assurance. U.S. Patent 8,793,363.
Sullivan, H. and Skelcher, C., 2017. Working across boundaries: collaboration in public services. Macmillan International Higher Education.
Wu, L., Garg, S.K. and Buyya, R., 2015, December. Service level agreement (SLA) based SaaS cloud management system. In Parallel and Distributed Systems (ICPADS), 2015 IEEE 21st International Conference on (pp. 440-447). IEEE.
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