The study involves a team of IT expert. Their first assignment is to perfume A study on the organization activity. The EZY-Books being a publishing firm, information collection and dissemination is vital. The employees have problems that are associated with the outdated facilities that provide limited services to the firm. This includes lack of a proper information storage that forces them to be at a specific location for them to gain access. The paper based system also makes it difficult for them to work with since it gives them hard time in checking of records. Customers also find it is hard to order for the books due to lack of an efficient and effective interface between them and the firm. The method of study was through the information gathered from the employees and its customers. The information gathered comprised of the overview of the challenges faced by them in their daily interaction with the firm activities.
It has become suitable for major firm to implement unified communications; this will involve grouping IP telephony, unified messaging, voice mail, videoconferencing or web conferencing into one unit. This solution is most suitable for the EZY-Books firm in that it will reduce the communication among workers in the firm .This will also eliminate long distance communication cost that is faced by the sales representatives who have to travel around the country to meet customers.
If the system is implemented correctly, it will increase the speed of communication among customers and the firm. The unified communication will minimize time spend on hold by letting the users to reach the right person at the required time through the preferred medium of connection.
The unified communication network will be very easy to manage since is it a single system; this will also be cost effective as the firm will only have to deal with a single Internet service Vendor.
Each of the offices will have a Local Area Network of Ethernet type. This will involve pairing the devices with Ethernet cables
Cabling plan for the head office and branches will involve cable types of Cat 6. They have a large bandwidth of up to 10mbs and high speed. Each office will have a router that contains several sockets which will supply the network to the office computers.
The three local networks will be connected to form a Wide Area Network (WAN) for easier communication among the offices. Packet switching will be used to connect the WAN, being the most common type it will be easier to implement and also cost friendly to the firm (Welsh, Culler and Brewer, 2011).
Cabling plans
Main office
The main office as a reception area at the front end of the office where wireless access points are located as shown above. The server will also be located at the main office other offices will access information from it.
Brisbane office.
It will have the same cable plan as that in Melbourne town as shown below with 20 working stations.
Melbourne
The cabling plan for Melbourne office will be like as above.
There are several internet services that the firm should provide to its user and also to the employees. The WWW will allow the firm to advertise or market itself through it; in addition to that it can also act as a medium for direct online selling of the company’s commodities. This will reduce the processing time faced by the customers when purchasing the books. It can also be used as research and development unit, a mode of communication and may lead to collaboration between companies since it can be easier for them to communicate through the World Wide Web (Dunne, Williams and Martinez, 2012.).
The importance of email within an organization as a mode of communication is of crucial importance. The email is the most preferred mode of communication for a business organization in that, in the cases of reliable network emails are sent and received instantly. It is not hindered by the distance between the sender and recipient making it faster to communicate. The emails will also act as a record keeping thus solving the issue of document misplacement when using the paper based system. In addition to record keeping, it also has a search function that makes it easier to trace specific document when required. Emails will be used as a mode of marketing and is a cost friendly internet service. Furthermore, email will solve the lateness of information concerning discounts and promotions to the sales representatives (Reagans and McEvily , 2013).
The social media has also proven to be of great importance if used wisely by the organization. One of the uses is leverage for social advertising.it is cost friendly, helps the organization reach its targeted customers and also give a real-time analysis of performance. The social medial is also a powerful tool to grow the awareness of firm’s brand. This is achieved through social media’s ability to find the companies audience, creating conversation between users and firm staff, and also serves as a real time evaluation of the firm’s progress (McKnight, and Baile, 2016).
The implementation of Voice Over Internet Protocol (VIOP) is an added advantage to the growth of a firm. This involves making communication over internet possible through the use of IP packets. One of the benefits of VIOP is that it increases flexibility; despite being cost friendly, it helps the user to integrate programs like email, remote conferencing over the internet using telephone medium. It also increases the productivity of the organization by enabling the staff to multitask without disruptions. The extra that cost that as incurred using older communication channels is channeled to other units. Compared to other forms of previous communication, VIOP is easier to install, use and maintain. This makes it cost effective as the employees don’t require much training for them to use the system.
Cloud storage is a service where data is collected maintained and backed up in the internet and made available to the user over the network (Abu-Libdeh, Princehouse and Weatherspoon, 2010). The key advantages of cloud storage include:
Increases firm’s flexibility- the use of cloud storage will allow the staff members to back up the data in the Cloud, in turn this will aid in accessing data regardless of their proximity to their office laptops. This makes it easier for them to work from anywhere.
Cost saving- cloud storage in an organization reduce the cost incurred in other forms of storage. This will aid the firm to channel the extra capital into other productive units of the organization (Saravanakumar and SuganthaLakshmi, 2012).
Bandwidth- cloud storage can be used to reduce emailing bandwidth where the recipients are many. This can be solved by providing web links through emails.
Data recovery- it acts as a backup storage system in case in case of emergency
Usability- most of the cloud storage services are easy to use as they involve utilities like, drag and drop, which is quite easy to use.
Peer-to-peer (P2P) is a networking model that connects computers and other hardware devices and allows them to exchange information. It is also referred to an ‘equal client’ where instead of individual computer getting information from the server, the ‘peer’ device or computer just swaps the information among each other.
The main prerequisites for a PC to join a peer-to-peer organize are an Internet association and P2P program. Normal P2P programming programs include Kazaa, Limewire, BearShare, Morpheus, and Acquisition. These projects interface with a P2P organize, for example, “Gnutella,” which enables the PC to get to a large number of different frameworks on the system.
When associated with the system, P2P programming enables you to look for documents on other individuals’ PCs and hardware. In the interim, different clients on the system can look for records on your PC, yet commonly just inside a solitary organizer that you have assigned to share. P2P organizing makes information sharing simple and helpful (Kamara and Lauter, 2010).
Conclusion
After much study and analysis of the current network it was discovered that the customer and employees of the firm are not satisfied. With the aim of solving this system, a new network system was designed to increase efficiency and effectiveness of the firm. This will in turn satisfy the customers and give the employees an easier experience working within the firm.
It is recommended that the firm should implement the local area network in their head offices in Sydney and later connect it with the Local Area Networks from their branches in Melbourne and Brisbane to form the Wide Area Network for ease communication.
The firm should also implement the suggested network infrastructure, internet services, data processing facilities to achieve its goals towards its customers and staff.
References
Abu-Libdeh, H., Princehouse, L. and Weatherspoon, H., 2010, June. RACS: a case for cloud storage diversity. In Proceedings of the 1st ACM symposium on Cloud computing (pp. 229-240). ACM.
Dunne, J.A., Williams, R.J. and Martinez, N.D., 2012. Network structure and biodiversity loss in food webs: robustness increases with connectance. Ecology letters, 5(4), pp.558-567.
Kamara, S. and Lauter, K., 2010, January. Cryptographic cloud storage. In International Conference on Financial Cryptography and Data Security (pp. 136-149). Springer, Berlin, Heidelberg.
McKnight, L.W. and Bailey, J.P. eds., 2016. Internet economics. Mit Press.
Saravanakumar, M. and SuganthaLakshmi, T., 2012. Social media marketing. Life Science Journal, 9(4), pp.4444-4451.
Reagans, R. and McEvily, B., 2013. Network structure and knowledge transfer: The effects of cohesion and range. Administrative science quarterly, 48(2), pp.240-267.
Welsh, M., Culler, D. and Brewer, E., 2011, October. SEDA: an architecture for well-conditioned, scalable internet services. In ACM SIGOPS Operating Systems Review (Vol. 35, No. 5, pp. 230-243). ACM.
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