Strategic And Operational Planning As An Approach For Crises

Milestone: Action or objective

Date to be completed

To be done by

Resources required

The Financial and Budgetary review

• Budget preparation
• Receipt monitoring.
• Restructure and negotiate budgets.
• Budget implementation (Lee, 2011).

30^th Jan 2018

CFO

Financial statements from management.

Productivity review

• Identify the non-financial items in organization. E.g. Quality of products and speed of response.
• Look at other external business items such as satisfaction of customers and preference of products (Mihanovi?, 2016).
• Focus on the satisfaction, retention and succession of the employees

30^th Jan 2018

Human resource manager

Appraisal documents and reports

Performance of employees with regard to the performance policies by the management.

• Assess employee performance through self-assessment tools.
• Regular Performance review of employees

30^th Jan 2018

All managers of the different teams

Reports and material sources

Achievement of the objectives and performance with comparison to the set target.

• Build key performance indicators.
• Build measurement and monitoring programs like reports from the finance, surveys and interviews (Amuna, 2016).

30^th Jan 2018

General manager

Reports, survey data and interview reports.

Monitoring dates of the operations

• Track operations after every 3 months

1^st April 2018

General manager

Reports

Monitoring the resources

• Track the resource availability and consumption

1^st April 2018

General manager

Resource records.

Reporting of progress and operations every 3 months to the General manager.

• Holding meetings with team members regularly (Keshvari, 2015).

1^st April 2018

All managers of the different teams

Reports from the secretary of the meetings.

Management of the online employees and record lodgment with the Human resource manager.

• Perform assessments regularly.

1^st April 2018

General manager and the Human resource manager

Reports and records from all departments.

Name of employee: LEE WATERS

Managed by: RIZ MEHRA, Chief Financial Officer

Review duration: Every 3 months

Operations plan references

Areas of concern

Success indicators

Due duration

Report

Employee training

The online service speed

Time need to be decreased to less than 10 minutes as compared to the now 20 minutes.

2-4 months

At end of every three months in a financial year.

The standard/quality of online services

Mistake errors should be 1/100 and not 1/10 as it is now.

3-7 weeks

Satisfaction of consumers

Finances

Target of sales should be at 30,000 dollars and not 20,000 dollars

After half a year

At end of every three months in a financial year.

Mandatory requirements

Professionalism

Two hours of training each month need to be done.

After half a year

At end of every three months in a financial year.

Customer interaction

Standard and quality of services (Chaiprasit, 2017).

Research completion on the target market.

After 3 months

Sales increase

Standard and quality of services

Target of the sales

After half a year

Comments from Manager:

I approve

Signature:

Date: 21^st April 2018

Employee comments:

I am willing to adopt and adapt new strategies.

Signature:

Date: 21^st April 2018

Name of Employee:

LEE WATERS

Name of Coach:

VIOLETA HOYOS

Date to conduct session: 1^st Mar 2018

Questions asked

Goal ( objective)

What are some of the things you wish to accomplish?

What are the adjustments you wish to make?

What do you want to achieve?

Reality

What is letting you down?

What are some of the strategies you have used?

What is affecting your work progress?

Options(alternatives) (Ahrens, 2012).

What are some of your alternatives considered?

Who can you approach for assistance?

What conflicts are you facing?

Will

How are you going to push on?

What do you need to help yourself?

What are some of the barriers towards your progress?

The Operational plan

Goal or objective of plan

Objectives of the plan

Department

Done by

E-commerce implementation

• Website redevelopment.
• Training and employee recruitment (Yee, 2015).
• Target achievement.
• Budget adhering.
• Timeline achievement

Operations

The director of project

KPIs

Status currently (Amber, green or red)

Remarks

Performance of new staff in the first 6 months

Green

Performance is improving.

Achieve 20.0% profit increase each year

Green

There was a 22.20% profit increase as compared to the previous year.

Deviation of budget finances

Green

Focus on the planned budget (Olhager, 2013).

Improve time of process

Red

Time lines should be set and meeting with the CEO should be held.

Projects completion on time

Green

At least 80.0% of company’s projects have been completed (Fransoo, 2010).

Action

Completions

Remarks

Identify loyal clients

Make a database of over 1,000 loyal clients

Sales and marketing team is in charge to ensure this is done (Babafemi, 2015).

We are almost completing.

Build main theme for web pages

Our updated web pages are more apprehending.

All team members are doing excellent in creating the web pages.

Risk

Plan

Remarks

Employee not trained

Review employee level of advancement.

Motivate employees

Review budget

Communicate effectively with the finance department (Guo, 2015).

Company’s expenditure should not be more than 10.0% of the budget.

Customers not satisfied

Receive comments from clients by creating a feedback handle on the webpages

Marketing team must solve the issues.

Acquire less profits than expected

Target setting of every month and customer motivation (Chaiprasit, 2017).

Bonuses to employee if targets are hit.

The company ought to focus on the set targets and work extra hard to reach the desired goals and objectives.

The projects installed must have a positive impact to the customers and the employees as well. They should be accepted by the entire community (Grant, 2012).

Evaluating of the costs incurred during production, for a specific product helps obtain a general overview of the type and kind of product being sold (Keshvari, 2015). It also helps determine amount of profits earned from the products. This is essential in determining how to outdo competitors.

Some of the suggestions that lead to improvements in the company include the following:

• Robust marketing strategy that helps determine the potential clients in the market.
• Initiate training programs for all employees to help improve their services and know their tasks in the organization (Mihanovi?, 2016).
• Initiate other inventory time management systems that help reduce time wastage and overstocking.

Coach: Hallo, Good afternoon?

Lee: Afternoon too. I think we have an appointment.

Coach: Yah, we do. I am currently a consultant to your company and was just going through your performance records and data (Lee, 2011). You are not that bad at all, I can see you will improve in future. I am here to try talk and understand your current situation.

Lee: Good, please let’s talk.

Coach: Okay, do you really understand your goals?

Lee: No, the Human resource manager said that he would help (Grant, 2012).

Coach: Good to know that, how do you view yourself as a team member?

Lee: I think am the best.

Coach: Hmmh, why?

Lee: I have a low rate in making errors, high speed and high target achievement of sales as compared to the others (Fransoo, 2010).

Coach: okay, As I can see here, all that is still under the performance targets set by the company.

Lee: Yah, I think….

Coach: What is the reason then?

Lee: Okay, I think this is because of lack of experience in this particular field (Amuna, 2016). Also, I did not have time to take part in the training programs since I had a lot of pressure from work.

Coach: So, you need training? Or what else?

Lee: I actually need training. I am sure that this will help me understand my job roles and responsibility and help me deliver to customers in more efficient way (Yee, 2015).

Coach: So what type of training do you need?

Lee: I need Job training.

Coach: Okay then, this is going to be arranged on the first day of operation in the coming month (Ahrens, 2012).

Lee: Thanks, I appreciate it.

Consulting the Operations Manager

Jun: Hallow Chen, Good Morning?

Chen (Operations manager): Good morning to you too.

Jun: I wanted to report and try talk to you about performance monitoring of employees and the organization at large (Babafemi, 2015).

Chen: It’s okay, please go on.

Jun: I have done several reviews and was able to find that due the employees and design of jobs, communication and quality of services in the organization have really gone down (Guo, 2015).

Chen: What? What of the entire organization, how is the performance?

Jun: The company has encountered a large overrun of the budget, this was due to wastes, overtime and overstocking (Olhager, 2013). These will eventually lead to a complete failure and lead to low sales than the targeted.

Chen: What are some of the recommendations you are proposing?

Jun: We should initiate Job training programs to all employees. This will help them understand their roles.

Chen: Okay, I will consult the Human resource manager.

Jun: we should also initiate the robust marketing program, since this helps identify potential clients.

Chen: Okay.

Jun: Lastly, we should initiate time management policies that help deliver inventories at a faster rate and reduces wastes as well as overstocking (Keshvari, 2015).

Chen: Okay.

Jun: I will send you additional information on this in a report soonest.

Chen: That will be great.

Jun: Good, Thank you so much.

Chen: Welcome.