Discuss About The Social Software Change Knowledge Management.
Strategic information system provides a path to carry out the business activities and operations successfully. The main aim of this paper is to provide a brief outline about the strategic information system that is adopted by Xero. Xero company has been chosen in the paper as it is a software company that provides accounting services to its clients. In the first phase, the paper explains the organizational structure, operational problem, system acquisition method, and system flowchart and control problems and in the second phase, it depicts the challenges and issues that are faced by the company and it also explains that how accounting system helps the firm to gain rivalry benefits across the world. More detail of the task has been discussed below.
Xero is a New Zealand based software organization that develops and builds cloud based accounting for small and medium sized businesses in the world. The offices of the company are situated in Australia, New Zealand, the United States, Singapore and the United Kingdom (Xero, 2017). It is listed on both the New Zealand exchange and Australian exchange. The company’s product based on the different software and sold by subscription in the market. The products of the firm are used in more than 180 countries. There are approx 1853 employees employed in the firm. Along with this, effective and dynamic strategies are used by the firm to provide various types of software to the customers across the world (Xero, 2017). The firm entered the United Kingdom and Australian market in 2008. The organizational structure of the company has been stated below.
Xero operates and manages its business activities and operations worldwide so as there are enormous problems faced by the company while conducting business activities and operations effectively and successfully. Furthermore, business support service issue is ongoing in the company therefore; the firm is struggling in today’s era from many ways. The operational issues include the following:
Inefficiency issue: One of the significant issues in operation management is inefficiency that affects the growth and success of the firm. Due to poor labor force, efficiency issues occur within the organization. This affects the profitability and progress of the firm adversely.
Teamwork issues: Teamwork plays a vital role in each and every company for attaining the goals and objectives. Teamwork issues and problems affect the sustainability of the company negatively. To attain long term goals and objectives, Xero needs to focus on the teamwork by maintaining coordination and cooperation in the organization. In this way, the company has been able to minimize the operational issues within the organization. Furthermore, it also helps in making a good and dynamic position in the global market.
Conflicts and errors in business operations: Xero makes mistakes in calculation, tools and techniques that could affect the progress of the firm. It leads to loss and damage within the organization. Along with this, the outmoded software creates various mistakes and errors in the workplace. In addition, it also affects long term mission and vision of the firm. It shall be noted that the company should use a system which helps to handle the large amount of information and facts within the organization.
Technology issues: The Company uses traditional technology and system to provide products and services in the marketplace. The company is unable to update the system and software within the organization. In this way, various technology issues are faced by the firm. It shall be stated that Xero needs to focus on the latest technology and software to beat the competitors in the marketplace.
There are enormous methods that can be used and initiated by Xero to conduct business activities and operations successfully. Furthermore, it is essential to use an effective software and system to analyze and evaluate the current business status. Along with this, dynamic software system is used to make effective decisions within the organization for bettering the growth and success. There are three software systems that initiated by the Xero and business organization that have been stated below.
Custom software is software that is specially developed and built for some specific organization and other users. It is developed and initiated by the company for specific aim and prupose. Xero uses this system to fulfill the demands and requirements of the customers. Xero maintains a custom software application that is designed according to the needs and requirements of users. The organization needs to develop a custom software system to manage and handle the accounts of other organizations (Ross, 2012).
Enterprise resource planning may be defined as a process by which a firm manages and integrates the important part of its business and organization. An ERP system integrates and includes the various areas such as planning, purchasing, sales and inventory. ERP system provides several benefits to Xero Company. ERP is easily scalable that means easy management of new processes, departments and others. Furthermore, ERP system improves and enhances the data quality by improving and developing the underlying process and procedures. Xero uses ERP system for performing automated business operations and activities. They are accountable to provide and use better business features to the users. It also ensures clients to access and use different types of software application that are essential for their business activities. By using ERP system, wide range of information can be transferred within the organization. It provides unique and dynamic structure to handle the backend and front end process for the success and profitability of the firm. In this way, the company uses dynamic and effective enterprise resource planning for successful integration of business processes and business (Lenart, 2011).
Commercial software may be defined a computer software that is produced for sale or that serves commercial purposes. Along with this, commercial software is any program or software that is created and developed for licensing and sale to end users (Kruger and Xie, 2012). Microsoft windows, MS office and Adobe Flex are considered the main commercial software that can be bought from any retail shop and buyers. Commercial software is used to maintain records of the employees. It is reliable, cheaper and easy to implement within the organization. Furthermore, automatic updating can be done by commercial software in Xero. The firm uses Microsoft operating system to install dynamic and effective applications programs in order to better integration in the business. In addition, the software can be updated for specific needs and requirements. Bespoke software is open source because it provides competitive advantages to the company in the global market (Muenchen, 2012).
This type of flow chart is very similar to data flow charts. Data flow charts do not include decisions; they just show only path that data takes, where it is held, processed than output. The system flowchart is a better way of communicating and coordinating the logic of a system to all concerned in the organization (Scheer, 2012). With the help of system flow chart, problems and issues can be analyzed in a hassle free manner hence it reduces and eliminates the costs and wastage of time. Along with this, this flow chart also helps in debugging process and procedure. It is a part of sales process which is initiated by the company at the workplace. By using effective system flowchart, the firm has been able to deal with users and consumers to provide better accounting services. The flow chart of Xero has been drawn below.
The above mentioned system flow chart indicates that how system flow chart provides support to the clients in Xero company. It is seen effective and dynamic to attract more clients. The diagram explains that in first stage customers submit PO for purchasing a product and service. In second stage, PO enters in order and contracts with agent. The order is given to agent for approval and after the approval; order is shipped in an effective way.
There are various risks involved while initiating the ERP system within the organization. The company needs to indentify and analyze these risks and challenges to make a strong image in the markets. If talk’s about the technology, various risks are involved in the system and software application while providing satisfaction to the consumers. Furthermore, software is accessed and used by ineffective and unskilled workers who are unable to know and understand that how to use the system and software. Due to lack of quality, various issues and problems are occurred in the organization (Baleanu, Machado and Luo, 2011).
It is one of the significant complexities in control problem which need to improved and encouraged. This issue is combined with accessing and evaluating the application program with help of clients. A consumer should have knowledge and experience about the system and software. A client shall be expertise in ERP system and commercial system to identify and evaluate the software in order to perform effectively and efficiently. Along with this, ERP encompasses various application and software issues which can lead to loss and damage within the organization (Garg, Hager and Rao, 2011). Apart from this, decentralization is also occurred in the organization when it accesses and evaluates the software system. It shall be noted that training and development plays a crucial role to reduce this issues and beat the competitors in the market. Therefore, the company provides training to the workers to detect application issues. The other option is that Xero has to hire skilled, potential and experienced applicants who can handle the issues and problems of application programs (Von Krogh, 2012).
The consumers need to that how to use application programs in order to avert and reduce the application complexities. They need to have clarity of the software and application programs. They should use software and system openly and friendly. Furthermore, the clients should have enough capable and potential to install the software and system whenever it is required. The user experience issue can be resolved by implementing an operation plan and system.
On the other hand, fraud and racket are reduced in order to provide effectiveness and efficiency to the end users in the global market. ERP system is implemented by the Xero employees to perform daily activities and operations successfully. Hence, it is important to analyze and evaluate the rackets and frauds that may occur in the application system and software. There are enormous framework and models available and used for ERP system by the company to determine and analyze the fraud activities (Ptak and Schragenheim, 2016).
The main aim of Xero is to provide best and dynamic accounting services to the users and other business organizations. To provide information to other organizations, the company offers accounting services and software. This software and system helps in managing the costs and expenses within the organization. The firm requires a software and ERP system to handle their business operations and build an effective and unique business strategy. The accounting software, commercial software and ERP system are used by the organization earn and maximize the profitability in the marketplace (Stallings et al, 2012). Along with this, these systems also provide several other benefits such as cost reduction etc in the field of business. There are approx 2 lakh users who used accounting software to overcome the competitors and maximize the growth and success of the firm (Kwak et al, 2012). The firm has become popular and well positioned in the global market by using accounting software. Along with this, Xero has been able to overcome the competitors by using this software. By initiating the accounting software, the company has also been able to identify the strengths of the market and competitors such as MYOB. The company services are used by customers across the world. In addition, the firm holds 15% of market share in Australia to deal with clients effectively and hassle free manner. Moreover, innovative and latest technology and system are used by the organization to analyze and evaluate the plans and strategies of the rivalries all over the world. In today’s era, the company is increasing its revenue and profitability by using accounting software (Gelinas, Dull and Wheeler, 2011). The earned revenue of the company is approx 71%.
The market size is large for conducting business activities successfully. Therefore, the company can take various advantages in the market by providing innovative software and accounting services to the customers.
Xero has strong and effective including chief executive officer, board of directors, and other team members who look after the profitability and success of the firm in the international market. The company appoints financial officer and data officer to manage and handle the tasks and duties in a hassle free manner (Obolensky, 2017). They are responsible for increasing the revenue and profitability of Xero. Along with this, chief partner officer is accountable for the development, design and marketing of software and application system. These leaders play a vital role in the company to attain maximum level of outputs and results. These leaders also help in developing and improving the business strategies for the organization. In addition, day to day business activities and operations are performed by the managers. It shall be noted that managers, top management and employees focus on the needs, requirements and wants of the clients to assess the business process and operation effectively (Selznick, 2011). There are various competitors existed in the market such as Quick books, Freshbooks, CCH ProSyetm Fx Suite and Sage intact that affect the sustainability of the company. To overcome the competitors, Xero needs to focus on the opportunities and threats of the market and rivalries.
Accounting software, ERP system and commercial software are used by the company because it makes easy tasks and duties (Moe, Aurum and Dybå, 2012). However, there are various challenges and issues faced by Xero while implementing the accounting software and ERP system. Some of the challenges and issues have been stated below.
To resolve these issues and challenges, Xero can use a cloud based accounting software system within the organization (Krutz and Vines, 2010). Multiple function of ERP shall be initiated by the firm to make better business operations. Apart from this, training and development coaching sessions and programs shall be held by the organization to increase and boost efficiency of the workers. It shall be stated that the company should modify in the ERP system to gain competitive benefits. Apart from this, effective and dynamic accounting system must be used by Xero to make a strong financial position globally. In this way, Xero is able to accomplish its goals and objectives with staying in the competitive market.
Conclusion
On the above mentioned study, it can be concluded that strategic information system plays a significant role in each and every company. No company can grow and explore its business without using strategic information system within the organization. Here is the discussion about the strategic information system that is used by Xero Company for providing accounting services to the customers. On the other hand, various challenges and hurdles are faced by the company when implements an accounting system. Now it recommended that the firm should use effective and dynamic accounting system to gain long term benefits and returns.
References
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