Discuss about the Task Cohesiveness and Organizational Support.
The report here gives an overview of an expert international HRM consultant that Liam Glavey has hired for his international hotel business venture in the European and Asian nations. Liam Glavey met Dirk Reynolds on a vacation where the later was an hotelier in his ill health looking for a buyer for his European and Asian Hotels that was an opportunity on part of Liam for internationalizing his own business. This not only irked Liam Glavey to take over the ten European and Asian hotels but at the same time plan for setting a process for rebranding and renovating the hotels as a part of Strathmore Hotel Group. The report thereby discusses about the recruitment and selection process of employees for international assignments. There is also discussion about the types of international employees that Liam Glavey can opt for his global venture. The international human resource manager (HRM) consultant also draws Liam Glavey’s attention towards the role and characteristics of the expatriate manager. The report also discusses about the reason for expatriate failure and the issues related to repatriation. The international HRM consultant also talks the importance of cross-cultural training of the employees so that they are aware of the cultural aspects of the host country. The report also discusses about the international management development and international compensation management. The international HRM consultant also spoke about international performance management also finds a mention in the report.
Liam Glavey along with discussion with Dirk Reynolds took a decision of taking over the European and Asian hotels and rebranding it under the Strathmore Hotel Group. After the management came to know about his decision, they requested to get a transfer to the new hotels. But given the fact that Liam Glavey believes in careful selection of his staffs so that they remain with the company, an expert international human resource management (HRM) consultant was appointed to provide necessary advice on the recruitment and selection of the employees(Stahl et.al 2012). Thus, the expert on the recruitment and selection procedure provided the following necessary advice:
According to the international HRM consultant, Liam Glavey can choose the employees for newly acquired European and Asian hotels based on the following:
Employees for the international destination could be the nationals from the home country. They will not only ensure greater organization control but greater understanding on the implementation of the business strategy (Zhuang, Wu, and We 2013). Further, they will also have better cultural understanding and act as a morale builder for the employees of the host county.
Liam Glavey can also select nationals of the host country as the employees of his new hotel chain in Europe and Asia (Toh and Srinivas 2012). This will enable the employees in elimination of the language barrier and at the same time in better understanding of the laws and rules that are prevailing locally. Moreover, employing such nationals will also eliminate the cost of visas.
Liam Glavey could also hire the nationals of the third country as the employees for the foreign location. Hiring people from the third country might help Liam Glavey to put forward an international perspective to the business. However, cost associated for the visas of such nationals might be less expensive compared to the nationals of the home country (Wiesbrock 2012.).
The role of the expatriate manager is to build presence and access of the new business venture into the international market. Therefore, it is necessary, for them to possess not only management skills but also technical expertise (Ramalu et.al 2012). They also play a role in establishing the hotel business and flourishing it as per the European and Asian standards. These managers must possess sufficient technical skill so that they can help in training the recruited people. They also look after whether the technical aspects of the business gets carried in the international location and at the same time keep a track of how the business works. They must also possess updated knowledge about the business. On the other hand, if Liam Glavey, look for recruiting someone in a similar designation from the host location then it might not be effective and would inevitably increase the cost of the business. Moreover, they must have a sound understanding of the corporate culture (Rozkwitalska 2012).
The characteristic of Expatriate Managers for taking up a role in expanding the business in the international market are as follows (Chang, Gong and Peng 2012):
The expatriate manager must possess general knowledge not only about the global economy but also about the world. They should also possess information about the European and Asian countries where the hotel business is about to flourish. Moreover, understanding of process, strategy and style of leadership is also necessary.
The expatriate manager should possess an inner drive to communicate that ensures not being afraid or embarrassed about his foreign language skills.
These managers must also possess sociability that allows them in moving out of close circles and forming ties with every kind of locals.
The managers must also possess the ability to get adapted to the culture of Europe and Asia thereby reflecting their cultural flexibility.
The expatriate managers must possess an open mind since they have to experiment with the different cultures, understand and practice them.
The expatriate managers also need to be aware of the negotiation practice that exists internationally (Freeman and Lindsay 2012). This is because the people coming from lower cultural context expects clear and explicit form of communication whereas people of higher culture seems to be better informed due to the presence of informal networks.
International expansion of Strathmore Hotel Group is not only beneficial to the organization and but is also a factor of excitement amongst the current management (Gupta, R., Banerjee, P. and Gaur, J., 2012). However, there may be several reasons for the failure of the business due to failure of the expatriate. The reasons for the failure are as follows:
Choosing the ideal person for the job may become difficult sometimes since there is difficulty in isolating the qualities required for successful expats, as the person chosen might not have a record of accomplishment of successful assignments.
The host country will have a major role to play in providing support in helping the employees to get accustomed in the new business venture. Sometimes, there is a complete lack in the local support that the business is supposed to get in the host country.
While venturing into the European and Asian market it is pertinent for managers of Strathmore Hotel Group to be in touch with the colleagues back home. The isolation can lead to failure of the expatriate.
There are instances where children and spouses remain the primary factors in cases of repatriation. Most often, the employees do not share their domestic or social difficulty with the management due to lack of open and frequent communication.
The planning for an overseas assignment requires careful and strategic implementation. There is also another fear in modern business where the resource needs of a business can take a drastic change without any warning. Proper strategies and careful planning might help the business to deal with such adversities.
Expatriates expected to have a period of adjustment whenever they move to a new host country .However, most of them underestimate the challenges they face in getting back to their life in the home country once the international project gets over (Simpson 2012). Thus, repatriation considered as one of the challenges phases for an expatriate. Therefore, some of the issues related to repatriation are as follows:
Thus, for ensuring Cross Cultural Training in his new international business Liam Glavey must consider the following (Stefanenko and Kupavskaya 2012):
The primary function of International Management Development refers to the fact that the Strathmore Hotel Group that is planning to expand on an international level has an appeal in the host country despite having an international feel (Mendenhall 2012). However, the objectives that the internationals HRM consultant suggested Liam Glavey are as follows:
The primary focus of international compensation management program is to ensure that employees recruited internationally have sufficient financial compensation during the international assignments so they experience sufficient financial security and does not lose on economic grounds (Stahl, Björkman, and Morris 2012). Therefore, in addition to salary the international compensation package involves various components that are as follows:
The international performance management of the expatriates considered difficult compared to the domestic managers. This is because an expatriate performance depends on a number of issues like cultural adjustments, tasks and job roles, compensation and the support they get from the host environment (Dellinger et.al 2013). On the other hand, an expatriate will face innumerable problems whenever they opt for a job in a foreign land. The jobs and tasks defined to them are sometimes in terms of their home country therefore they might have difficulty in understanding the job role when they actually put them to practice in the foreign land. They also find difficulty in adjusting to the foreign culture (Schläfke, Silvi and Möller 2012). They also face challenges from the host ambience in terms of technological, economic, social, legal and physical complications. Thus, there should be enough means for providing support to the individuals for betterment of their performance from not only the home country but also the foreign land.
Conclusion
The report concludes by throwing a light on the international performance management. There is also discussion about the international compensation management and international management development. The international HRM consultant hired by Liam Glavey for the international expansion of his business venture in the European and Asian nations put across these views. The HRM consultant also advices Liam Glavey on the importance of cross cultural training of the employees and the repatriation issues faced by the employees. This discussion finds a vivid mention on the report. The repatriation issues are important for Liam Glavey and his team, as they believe in recruiting employees who will stay with them. The international HRM consultant also makes Liam aware of the reasons for the failure of expatriate that finds a mention in the report. Discussions about the role of the expatriate and their characteristics also is a part of the report. Further, the international HRM consultant also provides advice on the steps followed on the recruitment and selection of the employees along with a mention of the types of international employees.
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