Commuting from one place to other is made easy with the aid of air transport and there are many transport services that are present in Australia. Qantas is one such airline that is based out of Australia and provides domestic and international air transport services to the customers (Qantas, 2017). There are several IT tools and technologies that may be used in Qantas for better customer services.
Qantas is in airlines business since a very long period of time. It is required that the organization maintains the pace with the latest technologies and makes sure that the services that are provided to the customers in terms of booking facilities, relationships, air services etc. are unmatched in terms of quality. The same can be provided only through the application and upgrade in terms of IT and its use in the business. It will be required for Qantas to include IT components so that market revenue and better customer satisfaction can be achieved (LeMay, 2014).
IT will be important for the survival of Qantas as it will be an element that will integrate the various different units together with each other and will also make sure that quality of service (QoS) is always maintained. There are several IT tools and processes that are present which may be used and applied in Qantas so that the availability of the customer service is not hampered and the business side activities are also maintained and not impacted in any case. IT will not only be important in the enhancement of the information organization and management but will also be important in the management and monitoring of all the business related activities.
IT is a concept that requires a number of other components and elements so that it may be applied and used successfully in an organization (Delimiter, 2016).
There are various mechanisms through which Qantas will be able to make use of IT in its architecture.
There will be several risks that will become possible and probable because of the involvement of IT in the organization. There are several malware that have been developed by the attackers. These malware are created with the aim of destroying the targeted systems and their functions. These may be launched by the attackers on the IT tools and packages that are used in Qantas. Some of these malware which are on rise in the current times include ransomware and spyware (Spychecker, 2016). Networks will be used a lot when there will be involvement of IT. These networks will be used for sharing of information, storage of information, communication purposes etc. They will bring along a set of the risks that are caused due to the loopholes in the network security. These risks may include attacks on the integrity of the information and there may also be many risks and attacks related with the availability of the IT services. The attackers may make use of the denial attacks and other forms and types of flooding attacks as well (Digitalattackmap, 2016). There are attempts that are carried out by the attackers to impact the information privacy by using employees as the threat agents to gain critical information. There are also cases that are carried out in which the attackers use impersonation techniques for breaching the information (Ttu, 2016).
Information security attacks are one form of the attacks that may be possible due to the involvement of IT in Qantas. There may be other forms of attacks and risks that may also be possible. Legal risks are one such category in which the organization may go through certain legal obligations because of the impact of the information security attacks. There may also be cases in which the employees and the members of the staff may not stick to the ethical and quality standards and there may be risks of violation of standards and policies that may be seen.
The risks that have been stated and explained above are not the risks that cannot be controlled and prevented. Prevention and control may be done by efficient and adequate monitoring along with the maintenance of the risks.
Conclusion
Absence of IT from the organizations cannot be thought of in the current era. IT has become necessary for businesses and for their survival. Qantas is an airline that is based out of Australia and provides domestic and international air transport services to the customers. It is required that the organization maintains the pace with the latest technologies and makes sure that the services that are provided to the customers in terms of booking facilities, relationships, air services etc. are unmatched in terms of quality. There are several IT tools and processes that are present which may be used and applied in Qantas so that the availability of the customer service is not hampered and the business side activities are also maintained and not impacted in any case. The requirements such as use of hardware, software, data management etc. will be involved for the application of IT in Qantas. Data and information are two of the critical assets that are associated with Qantas and with any other organization. IT shall be applied in this area and packages such as Database Management Systems and Enterprise Data Management shall be used so that the information can be managed automatically. There will also be other components that will be needed as inventory management, customer relationship management etc. Information security attacks are one form of the attacks that may be possible due to the involvement of IT in Qantas. There may be other forms of attacks and risks that may also be possible such as legal risks, ethical and quality risks. These risks shall be controlled by proper evaluation, monitoring and maintenance. IT will offer many advantages to the organization in terms of better revenues, improved information handling and management, better customer and employee satisfaction.
References
Delimiter. (2016). [online] Available at: https://delimiter.com.au/wp-content/uploads/2014/04/NBX-Case-Study_Silver-Chain_Mobility.pdf [Accessed 31 May 2017].
Digitalattackmap. (2016). Digital Attack Map. [online] Available at: https://www.digitalattackmap.com/understanding-ddos/ [Accessed 31 May 2017].
Ghahrai, A. (2015). SDLC Phases – Software Development Life Cycle. [online] Testing Excellence. Available at: https://www.testingexcellence.com/software-development-life-cycle-sdlc-phases/ [Accessed 31 May 2017].
LeMay, R. (2014). Android in the enterprise: Three Aussie examples from Samsung | Delimiter. [online] Delimiter. Available at: https://delimiter.com.au/2014/04/14/android-enterprise-three-aussie-examples-samsung/ [Accessed 31 May 2017].
NueMD. (2013). The importance of proper IT implementation in healthcare. [online] Available at: https://www.nuemd.com/news/2015/07/20/importance-proper-implementation-healthcare [Accessed 31 May 2017].
Qantas. (2017). Fly with Australia’s most popular airline | Qantas AU. Qantas.com. Retrieved 31 May 2017, from https://www.qantas.com/au/en.html
Softwaretestinghelp. (2016). What is Software Testing Life Cycle (STLC)?. [online] Available at: https://www.softwaretestinghelp.com/what-is-software-testing-life-cycle-stlc/ [Accessed 31 May 2017].
Spychecker. (2016). What is spyware and adware?. [online] Available at: https://www.spychecker.com/spyware.html [Accessed 31 May 2017].
Ttu. (2016). Scams – Spam, Phishing, Spoofing and Pharming | Be in Charge of Your Digital Life | CPI: Lubbock | TTU. [online] Available at: https://www.ttu.edu/cybersecurity/lubbock/digital-life/digital-identity/scams-spam-phishing-spoofing-pharming.php [Accessed 31 May 2017].
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