Employees are an important asset in any organization. Therefore, it is important to ensure that employee behavior is effectively managed to ensure successful operations. Explain the challenges that managers are likely to face in the process of managing employee behavior. Suggest any five solutions to the challenges you have identified.
Organization behavior is a concept which focuses on the employees and related to the group who works within a company to perform a particular operation. In the company, workers are an important part of the company. Whether the company will succeed or fail depends on the employees who perform or manage the activities within an organization. Goals and objectives of a company can be achieved easily by the positive and motivational behavior of employees. It has been examined that for the effective performance of operations employee’s behavior is important (Guillén, Ferrero and Hoffman, 2015).
The behavior of the worker is examined by the consumers at the time of solving the queries and problems. The goodwill of the company gets better according to a consumer if employees are able to solve the queries and focuses on the difficulties of a consumer. They make a positive image of an organization in customers mind that the organization is capable and wanted to help their consumers to fix the problem. The relationship and trust between the company and the consumers are one of the important aspects that impact on the overall activities (Ismail, Iqbal, and Adeel, 2018).
The main focus should be given on the points that the consumer remembers, not only what the employees say. Customer satisfaction is an important aspect of an organization and satisfaction level of a customer increases if a worker is capable to identify the issues of the consumers and fix it. The working and performance depend on the relation between the customer and the worker. It should be maintained for better performance of an organization. The Customer’s remains connected to an organization and purchases or use the products and services if they are completely satisfied with the company and their behavior. It would be simple for a company to raise their performance level and profit if customers are availing the services and products again and again (Revilla-Camacho et al., 2015).
The working and performance are directly impacted by the employee’s behavior. Job satisfaction is necessary for an employee within an organization and nowadays it has been examined that the company focuses on job satisfaction of the worker working and performing the task in the organization. Employee’s behavior is also related to Job satisfaction. It has been seen that the employees are more productive, performance gets better and also maintain consumer’s satisfaction level if they are satisfied and happy with their job. If the employees are dissatisfied or not happy with the job then it would create obstacles for an organization working and it would be difficult for a company to continue in the competitive atmosphere (Randel et al., 2016). Employees get a positive feeling if there is job satisfaction at the time of conducting the activities. The company should emphasize on the level of employee satisfaction to continue in the competitive environment. Workers working within a company will do their work and perform their task properly if their satisfaction level is achieved. Company’s growth and performance mainly depends on the employees and their capability and if employees perform efficiently then it would be profitable for the company.
There are various challenges that are faced by the managers in managing the employee’s behavior. The first challenge is related to the diversity. To manage the diversity in the company is one of the biggest challenges faced by the managers of the organization. In the workplace, there are many employees who are from different culture, background and they have different behavior towards the assigned activities. The manager faces issue to manage the different behavior and attitude of the people. Each employee has a different way of thinking and it can be analyzed that they give different reaction to every situation. Therefore, in this situation, it is important for the manager to implement policies and procedures so that in the company the diversity can be maintained or managed (Barak, 2016).
It is essential to create a positive and comfortable environment for the employees so that they can give their best towards the activities assigned to them. This method of considering the methods and policies will help the employees to evaluate the advantages related to the diversity and also the new ways and ideas can be gathered. By focusing on this technique it has been seen that team building is important so that integration of the employees can take place and also the people from a different culture can coordinate with each other in a proper manner (Marchington et al., 2016).
Next challenge faced by the manager is also related to creating the experience of the employees. In the recent scenario, it has been seen that it is uncommon to analyze the high staff turnover. But managers have to face the issue related to hiring the candidate who is capable enough to conduct the activities. By having proper satisfaction level towards the activities it can be evaluated that employees give their best and conduct the activities or the operations with proper efficiency. When the employees are dedicated then it can be easy for them to achieve incentives and this is one of the motivation factors for the employees. In this situation, it is important for the manager to implement the incentive policies and methods so that it can be easy for them to enhance the motivation towards the activities (Memon et al., 2014). The manager should consider the Maslow theory in which focus is given on satisfying the basic needs of the employees. It will help to manage the behavior of the employees in the workplace. Motivation technique is considered as the best strategy that should be considered by the manager to manage the behavior of the employees. Also, it will help the manager to create the culture of the company inspiring (Wang and Hou, 2015).
Managers also face the problem related to the employee resistance. To manage the resistance of the employees it has been seen that it is one of the complex processes. The resistance of the employees has given adverse impact on the overall operations of the organization. In many situations, resources are given by the company so that the operations can be completed in a right manner. The change which takes place can give negative or positive impact on the behavior of the employees. Therefore, it is essential to focus on the change and also the views and opinion should be gathered so that the change can be accepted by the employees of the organization. Meetings should be conducted by the managers so that the information can also be gathered from the employees (Lam and Mayer, 2014).
Next challenge faced by the employees is related to overall target or goal of the company. it is important for the manager to focus on managing the behavior of the employees by proper management. When employees are not able to achieve goals and objectives then it can be seen that they face the issue related to negative behavior and in this case, if the manager does not have the ability to manage the behavior of the employee then it can give negative results on the overall activities of the company. High productivity can be attained if the employee is carrying positive attitude towards the activities of the company (Stanko, Zeller and Melena, 2014). The behavior of the employee can be managed by giving training to them so that they can get knowledge about the activities of the company. If they have proper knowledge then the employees will be able to achieve objectives and it will create or manage the positive behavior of the employees towards the activities of the organization (Moore et al., 2016).
The last aspect which is related to managing the employee behavior is technology and innovation. It has been that company can easily achieve growth when there is feasibility and also flexibility in the products offered in the market. Innovation takes place in the activities which are conducted by the employees. The employees have a great role in innovation and also in the change that is seen in the company. If the technology which is considered b he organization do no minimize the workload then it can give adverse impact on the behavior. The employees who are dissatisfied will not be able to conduct the activities with more productivity (Colbert, Yee and George, 2016).
Therefore, it can be evaluated that employee’s behavior plays a great role in achieving goals and objectives of the company. The duty is of the manager to control or manage the behavior of the employees. It is important for the workers to focus on the activities of the company and managers should also provide training so that they can conduct the activities in a right direction. To manage the employees it is important to enhance the satisfaction level so that they can give their best towards the activities assigned to them.
References
Barak, M. E. M. (2016). Managing diversity: Toward a globally inclusive workplace. Sage Publications.
Colbert, A., Yee, N., & George, G. (2016). The digital workforce and the workplace of the future. Academy of Management Journal, 59(3), 731-739.
Guillén, M., Ferrero, I., & Hoffman, W. M. (2015). The neglected ethical and spiritual motivations in the workplace. Journal of business ethics, 128(4), 803-816.
Ismail, S., Iqbal, Z., & Adeel, M. (2018). Impact of Organizational Justice and Organizational Citizenship Behavior on Employees Performance. International Journal of Human Resource Studies, 8(2), 187-200.
Lam, C. F., & Mayer, D. M. (2014). When do employees speak up for their customers? A model of voice in a customer service context. Personnel Psychology, 67(3), 637-666.
Marchington, M., Wilkinson, A., Donnelly, R., & Kynighou, A. (2016). Human resource management at work. Kogan Page Publishers.
Memon, M. A., Salleh, R., Baharom, M. N. R., & Harun, H. (2014). Person-organization fit and turnover intention: The mediating role of employee engagement. Global Business and Management Research, 6(3), 205.
Moore, C., Detert, J. R., Treviño, L. K., Baker, V. L., & Mayer, D. M. (2016). ” Why employees do bad things: Moral disengagement and unethical organizational behavior”: Corrigendum.
Randel, A. E., Dean, M. A., Ehrhart, K. H., Chung, B., & Shore, L. (2016). Leader inclusiveness, psychological diversity climate, and helping behaviors. Journal of Managerial Psychology, 31(1), 216-234.
Revilla-Camacho, M. Á., Vega-Vázquez, M., & Cossío-Silva, F. J. (2015). Customer participation and citizenship behavior effects on turnover intention. Journal of business research, 68(7), 1607-1611.
Stanko, B. B., Zeller, T. L., & Melena, M. F. (2014). Human asset accounting and measurement: Moving Forward. Journal of Business & Economics Research (Online), 12(2), 93.
Wang, W. T., & Hou, Y. P. (2015). Motivations of employees’ knowledge sharing behaviors: A self-determination perspective. Information and Organization, 25(1), 1-26
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