Question:
Discuss about the Consequences and Mediating Mechanisms.
Leadership is the ability to direct and control the performance of every individual team towards reaching the business goal. As opined that Voegtlin, Patzer and Scherer (2012)The performance level of employees is highly dependent on the way of direction that an efficient business leader tends to give for achieving organizational target. With the rapid progress of business customers needs and demands are changing gradually. People belonging to different geographical boundaries are associated within the service process of a particular business organization. Therefore, the primary role and responsibility of a business leader are as follows:
From the case study of bottle exercise, it has been observed that every business leader has to play the role of creating vision. Exporting and supplying good quality of bottles for using standard level of plastic in order to maintain human health is one of the most significant objectives. Bolman and Deal (2017) opined that the business leader in order to achieve that particular business goal has to direct the team in such a way that customers do not get the scope for making any kind of complaints. The primary responsibility of business leader is to direct the employees on how they would be able to reach the goal and vision that their organization has set for achieving success.
As per the opinion of Northouse (2015), the role of business managers is to meet the business target by anyway. On the other hand, the role of an efficient business leader is different. The business leader generally strives to make an effective rapport with the employee in order to maintain their performance level. The success of a particular business organization is highly dependent on the performance level of the employees. Therefore, the primary mission of business leaders is to treat every single employee with humanity so that they do not show their reluctant attitude in performing well towards the business services.
Vaccaro et al. (2012) stated that providing constant motivation to the employees is one of the most significant roles of an efficient business leader. While directing the team business leaders intend to follow different kinds of leadership style at the workplace. Participative form of leadership style implies that leaders never intend to impose their own decision on the employees. Employees at the workplace get opportunities to share their own opinion regarding the success of business. In the bottle shock case, it has been observed that the internal rapport between employees and business leader is effective. With the help of this particular bonding, employees are able to deliver their services within time (Sadeghi, & Pihie, 2012). It is undeniable that in participative form of leadership style employees get enough scope and opportunities to express their point of views. Automatically employees would like to show their interest in performing well towards reaching the business goal.
Avey, Wernsing and Palanski (2012) stated that team development is the most significant responsibility of business leader. People belonging to different cultural backgrounds and attitudes are associated within the business organization. The role of an effective business leader is to provide constant motivation to the employees by providing reward and recognition. In addition, maintaining an effective communication with every single employee at the workplace is also important in order to know his or her problems. Team development is highly dependent on the performance level of every individual employee. As emphasized by Chhokar, Brodbeck and House (2013), a particular business employee is able to provide best endeavor only when the business leader would like to show co-operative outlook towards the employees of different geographical backgrounds and attitudes. In some of the cases, business leaders have to maintain an interpersonal communication as well. Bird and Schjoedt (2017) stated that this particular interpersonal communication is highly effective in providing constant motivation to the employees. With the help of participative form of leadership style, the leaders take a collective decision regarding the development of team as well in order to gather the opinion of employees. Consequently, employees tend to show their courageous attitudes for performing well.
In the bottle shock exercise, the leader played a major role for maintaining the rhythmic flow of entire bottle exercise. At the same time, it is also undeniable that the way of managing the entire process of work could have been better as well. It has been observed in the case scenario that after receiving particular complaints on behalf of the customers the employees started to redesign the product. Peus et al. (2012) stated that redesigning a particular existing product takes sufficient time due to which customers fail to receive the delivery within stipulated time. Therefore, in the bottle shock exercise the leader failed to maintain a balance in time management. It is undeniable on the other hand that the business leader has received enough appreciation from the senior administration as well due to the effective style of leadership that has been implemented in bottle exercise cases. The leader by maintaining an effective communication with the employees has received good performances. In addition, the employees were comfortable enough in sharing their own opinion regarding the business goal.
After evaluating the entire bottle shock exercise it has also been observed that business leaders like to maintain an effective rapport with the senior management so that they can get any co-operation at any time. Crossan et al. (2013) opined that people belonging to different geographical boundaries are associated with the business services. The role of an efficient business leader is to give equal respect and dignity to every single employee belonging to various cultural backgrounds. However, this specific case scenario implies that leadership and employee performances are inseparably related to each other. Employees are not very much accustomed with the current needs and demands of the customers. Hankinson (2012) emphasized that the responsibility of business leaders is to gather data and information about the needs and demands of the customers. As per the current trend of market, business leaders intend to direct the employees for providing services. The bottle exercise has evaluated that after receiving the complaints from consumers the business leaders decided to redesign the product. As a result, the entire process of business has lost its rhythmic flow. However, this specific study has focused to make an in-depth overview on how the business leaders should have a constant control over the entire time management process.
This particular bottle exercise emphasizes that business managers are only concerned in satisfying the needs and demands of the customers only. On the other hand, the primary responsibility of business leaders is to focus on both the demands of customers as well as needs of employees (Schaltegger, Lüdeke-Freund & Hansen, 2012). After receiving the complaints of from the customers the leaders decide to redesign the products for fulfilling their needs and demands. In addition, in order to get best services from the employees the business leaders intend to make an effective communication with the every individual employee for providing a constant motivation (Ferrell & Fraedrich, 2015). In addition, effective interaction helps an individual employee in sharing personal problems facing at the workplace as well. As a result, people do not have to face innumerable difficulties in performing well.
After making a critical evaluating of bottle shock exercise it can be stated that the business leader has played an important role managing the entire bottle designing system effectively. At the same time, some of the major drawbacks whiling controlling the employee performance while designing and recalling bottles cannot be denied as well. However, in this very specific part, the study has focused to evaluate on how an efficient leader can improve the level of skill and competency. While evaluating the bottle shock exercise it has been observed that the business leader while redesigning the bottles after receiving complaints failed to deliver the product within time. This particular fact implies that leader is having an issue with time management. Mittal and Dorfman (2012) opined that the primary role of an efficient leader is to direct the employees in maintaining deadline. Otherwise, the employees would not be able to deliver the product within stipulated time. This particular study has provided an in-depth overview on how the business leader should guide a particular team for maintaining balance between supply and demand.
It is undeniable that business leader made an effective communication with every individual employee while dealing with bottle shock exercise. At the same time, the business leader has to focus on making an effective interaction as well for resolving the issues of an individual. Aaker and Joachimsthaler (2012) stated that employees are from different geographical backgrounds and attitudes. After being appointed within a specific project different employees have to face numerous different issues while working within a team. Cultural issues, communication issues, psychological issues, religious issues and so on. Large number of employees is there who are having linguistic barrier. Therefore, the business leaders should have multi-lingual flexibility so that organizations in different geographical attitudes and backgrounds can feel comfortable in communicating with the business leader (Birasnav, 2014). On the other hand, psychological issue is one of the most effective barriers that the employees have to face while taking collective decision. In order to overcome this kind of issue the business leaders would have to focus on making an effective interaction with every single employee. However, employees would automatically show their interest in performing well towards the business services. Therefore, only effective communication is not sufficient for a business leader in getting good performances from the employees. The leaders would have to make face-to-face communication with every single employee for getting an immediate feedback.
In addition, improvement of a business leader should be rendered on the way of approach as well as personality. Business leader in the bottle shock exercise had to face innumerable difficulties in maintaining the temporary crisis happened with bottle recall. Therefore, business leaders had to face challenges in convincing the customers. However, this particular study focused to evaluate on how the business leaders should focus on improving the personality and way of approach while handling the craze of customers. Mayer et al. (2012) stated that the personality of a business leader should be developed so that the customers can show their positive attitude towards the service process of business. While running the entire process of business experts may have to face innumerable difficulties in fulfilling the changing needs and demands of the customers. Therefore, business leaders should have to play the major role in controlling the entire performance level of employees as well as customers’ needs and demands. This very specific study has focused to make detailed evaluation on how personality of an efficient business leader leaves a major impact on the overall consumer behavior.
As emphasized by Eisenbeiss (2012), business leaders should never impose their own decision on the employees. Participative form of leadership style is one of the most effective ways to receive good performances from the employees. Employees should get every scope in sharing their own opinion regarding the business goal. After receiving the complaints on plastics, the business leaders could have focused in making an effective collective decision by involving the employees. However, with the help of democratic form of leadership style the business employees are flexible in providing their own opinion regarding the development of business process. As a result, the employees like to show their enthusiastic attitude in performing well after being directly involved within the business process (Nixon, Harrington & Parker, 2012). On the other hand, autocratic form of leadership style is very much de-motivating that enables a specific business employee in following the direction of business leader blindly. In autocratic form of leadership, a specific employee does not get enough space in providing own opinion on business development process. As a result, the employees do not show their courageous attitude in performing well. However, after analyzing two different kinds of leadership style it can be stated that every business leader should follow participative form of leadership style in order to make a rapport with employees.
While evaluating the entire case scenario it can be stated that a business leader while leading a particular team has to focus on business values, ethics and cultures. Tourish (2014) stated that while leading a specific team every business leader has to show equal respect and dignity to the employees of different religion and cultural backgrounds. At the same time, it is undeniable that business leaders should never focus on any kind of biased attitude towards a specific employee. Otherwise, the other members of team would become de-motivated towards performing well. From the case scenario of bottle exercise it has been observed that employees had to take overburden after receiving the complaints on plastics. As a business leader, an individual should never impose any kind of additional pressure on the employees so that they lose their motivation for performing well towards the business services. Business leaders should always provide a flexible work environment to the employees so that the employees do not lose their level of confidence. On the other hand, flexible work environment is highly important for getting good performance (Eisenbeiss, 2012). In addition, if the business leaders need an additional support from team members the person should give additional facilities and benefits to the employees.
As per the business morality and ethical consideration leaders should follow health and safety act at the workplace. Birasnav (2014) stated that health and safety act ensures that the organization is bound to take the responsibility of health issue faced by any employee at the workplace. If an individual employee faces health issue, business leader should give complete co-operation to that employee so that organization intends to bear the entire expense. While working at the workplace employees should get complete attention from the leaders so that they can be motivated at the motivational approach from the leaders. Business morality implies that leaders should pay equal attention to the employees of different cultural backgrounds. It has been observed in the case study that people are from multi-cultural attitudes. In this kind of situation, the employees have to face communication barrier while interacting with business leaders. As a result, they do not intend to share their challenges happening at the workplace. In this kind of situation, the business leaders have to take major responsibility in maintaining an effective communication with every single employee. If they are having communication barriers the managers can provide an effective training and development session as well for enhancing the communication skill. As a result, the employees would not have to face difficulties in expressing their point of view (Mittal & Dorfman, 2012). While appointing within a specific project such as bottle exercise, business leaders should maintain effective interaction with every employee equally by maintaining anti-discrimination law. However, numerous eminent scholars have also differed point of views of previous scholars.
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