1) “It is said that life without chocolate is like a beach without water” (Christou, 2009). The UK Chocolate market is the largest within the European Union (30 percent of the EU market) with British citizens consuming more chocolate than any other EU nation (Barnett, 2006). Within the UK adults are the primary consumers eating £3.5 billion a year compared to children who consume £390 million a year, with the over 55’s the highest consumers of all adults (Scott-Thomas, 2009) Twenty-one per cent of the total chocolate and confectionery sold in Britain is consumed by people above the age of 55, who spend on average £700 yearly (Datamonitor, 2005).
Within the UK the main manufacturers are as follows:
Chocolate manufacturers by sales and share (Mintel, 2009)
2009
2007
2005
% change
£m
%
£m
%
£m
%
2005-07
1
Cadbury Trebor Basset
1189
35.3
1101
34.9
1146
34
3.8
2
Masterfoods (Mars)
1010
30
953
30.2
914
27
10.5
3
Nestlé
494
14.7
470
14.9
672
20
-26.6
4
Ferrero
134
4
126
4
118
4
13.2
5
Kraft Foods
61
1.8
63
2
141
4
-56.7
Own-label
217
6.5
189
6
124
4
75.3
Others
260
7.7
252
8
245
7
6.2
Total
3365
100
3154
100
3360
100
0.1
The current market can be broken down into the following segments: Boxed; chocolate assortment composing of a selection of high-added-value individual units (Booth, 1990) Countlines; chocolate-covered bars with an individual centre which can be eaten with one hand, so called named because these items are sold by number rather than weight. Moulded Bars ; regular bars of chocolate with or without inclusions i.e. nuts or filled centres i.e. soft caramels Seasonal Chocolate : chocolate confectionary produced for Easter through ‘eggs’ and Christmas in ‘gift boxes’ and ‘miniatures’ Straightlines ; small items which are identical and eaten as casual snacks on the move i.e. Cadbury’s chocolate buttons Other Chocolate Confectionary/ Assortments; other The below table suggests that the most revenue generating segment using recent data is ‘countlines’ @ 2244.44 €millions.
UK Chocolate Market Value (Euro m), 2004- 2008
Segment
2004
2005
2006
2007
2008
Boxed
1332.6
1350.2
1367.6
1385
1400
Countlines
2152.3
2176.4
2200.6
2224.6
2244.4
Moulded Bars
982.3
996.3
1010.3
1024.2
1036.3
Other Choc Confectionary
18.1
18.1
18
17.9
17.7
Seasonal chocolate
885.2
899.5
913.8
928.1
940.8
Straightlines
732.9
743
753.1
763.4
772.1
Total
6103.4
6183.5
6263.4
6343.2
6411.3
(Source: Business Insights; Chocolate Confectionery Industry Insights, 2008)
Additionally within these segments the following brands are present:
Chocolate confectionery brands by sales and share (Mintel, 2009)
2009
2007
2005
% change
£m
%
£m
%
£m
%
2005-07
Cadbury Dairy Milk
345
10.3
318
10.1
275
8.2
25.4
Galaxy
146
4.3
138
4.4
129
3.8
13.3
Mars
99
2.9
97
3.1
104
3.1
-4.7
Kit Kat
80
2.4
70
2.2
83
2.5
-3.3
Flake
77
2.3
70
2.2
49
1.5
57.2
Aero
67
2
64
2
56
1.7
18.4
Snickers
52
1.6
51
1.6
57
1.7
-8.1
Milky Bar
52
1.6
50
1.6
60
1.8
-13.2
Others
2040
60.6
1921
61.1
2222
66.1
-8.2
Own-label
224
6.7
193
6.1
162
4.8
38.2
Total
3365
100
3154
100
3360
100
0.1
Market Trends:
Seasonality: The chocolate industry is highly seasonal where peak seasons of Easter and Christmas observe a sharp increase in sales. Therefore if externalities affect these periods it can be assumed that performance will be severely curtailed. The recent recession over the Christmas period impaired consumer spending therefore to mitigate the loss of sales it is essential to maximise them over the Easter period 2010.
Failure of new products Numerous new product launches have failed over the past few years where many companies have adapted the strategy of re-launching old favourites to leverage on their brand equity and consumer recognition.
Barriers to Entry The chocolate industry is synonymous with a number of large firms (Mars, Nestle and Cadbury) dominating the market, enjoying a well established history and therefore high brand loyalty. Consequently barriers to entry are high for existing incumbents and new entrants.
Increasing Cost of Raw Products As cost of raw products rise such as cocoa, chocolate manufacturers are shifting their attention away from marketing strategies and instead focusing on the input processes of chocolate making as opposed to the output.
Potential Partnerships Given a saturated market and a continuous increase of raw material prices, to remain competitive and keep costs down, creation of partnerships are potential business propositions for manufacturers.
Growth of luxury segment of market Luxury dark chocolate brands have entered the market in (Booth, 2000) due to the advocates of healthy eating and the anti-oxidant benefits of dark chocolate. Targeting the ‘grey pound’ with a larger disposable income the luxury segment is increasing in market share presently.
2. The highly competitive UK chocolate confectionary market has suffered a hit during the 2008/9 recession where volume sales have decreased by 2.6 percent (Nielsen, 2009) throughout all leading brands. However this fall in sales contradicts the trend which has emerged throughout the recession of an observed increase in comfort eating such as chocolate within the ‘affordable’ segment of the market. Currently the chocolate industry is saturated with increasing pressure from unfavourable economic conditions squeezing profit margins and manufacturers consequently looking for new growth areas.
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Segmentation targeting and positioning Segment of Chocolate Industry –’Countlines’ Analysis of the industry suggests that the most revenue generating segment belongs to the ‘countlines’ segment at 2244.44 € million yearly, making this a potential area for diversification for JFL. Consumption of these modern snacks such as Snickers represent a growing sector of the confectionary market as they subscribe well into ‘on-the-go’ lifestyles which compliment modern society. Easily fitted into handbags, suit pockets and sportswear countlines are convenient snacks in a variety of choices which make them ideal for busy people everywhere. As per the above table and market research competitors brands within this segment are: ‘Mars’ 49 g @ 40p ‘Twix’ 58 g @ 45p ‘Mars Snickers’ 58 g @ 45p ‘Cadbury Dairy Milk’ 49 g @ 58p ‘Green and Blacks Organic’ 50g @ £1.25
Positioning – ‘Pocket Money Segment to luxurious treats’ There is a decline in the ”pocket money’ segment of the confectionery market due to increasing health concerns over children’s increasing sugar intake. Market research evidences that it’s the 11-14 year old segment of children who spend the most on weekly pocket money with expenditures of £10 – 15 (Youth TGI, 2009). Linking this to the entry strategy for JFL within the chocolate industry and the consumer’s propensity towards familiar brands and pricing structures; it is recommended that entry into the ‘countlines’ segment should be positioned within the ‘pocket- money’ segment. This should be at the lower end for ‘tweens‘ and the higher end for the ‘over 55’s’. Another suggestion is that JFL ‘partner’ with another manufacturer such as Nestle to leverage on brand credibility and reduce start-up costs into the market, especially with increasing raw material prices. The risk of cannibalisation will be mitigated due to product launch into different segments.
Consumer Segmentation – ‘Over 55’s’ Given that the over 55’s are the biggest consumers of chocolate with a larger disposable income it is recommended therefore that JFL position themselves at the premium end of the ‘pocket money’ ‘countlines’ segment. Building on the notion that the ‘health food’ chocolate market is growing due to its anti-oxidant benefits it is recommended that JFL target the ‘grey pound’ with a product which offers health benefits (increased anti- oxidants, reduced saturated fats) which is perceived to be of superior quality.
Consumer Segmentation – ‘Tweens 11-14’ Building upon the increasing disposable income of this segment and the reputable brand image that JFL has built within sugar confectionary it is recommended that JFL target this segment for entry into the market. Offering a product which is half the size of an average chocolate bar: at 25g within the ‘countlines’ segment this will enable JFL to remain competitive on cost whilst leveraging the Nestle brand. 3. Product description; ‘Over 55’s’ – An average sized premium chocolate bar (50g) specifically formulated to contain increased levels of anti-oxidant properties in the form of flavonoids, found in cocoa processed with minimal extraction and reduced milk content. Lines can be either solid chocolate classified as ‘premium milk with added cocoa’ or individual centres of nut or coconut covered with ‘premium milk with added cocoa’. ‘Tweens 11-14’ – A mini-bar of 25g formulated with milk chocolate where lines can be either solid milk chocolate or individual centres of toffee, caramel and nuts.
Brand image; ‘Over 55’s’ – The branding of ‘premium healthy chocolate’ to this segment should demonstrate one which will communicate the health benefits of eating chocolate rich in anti-oxidants. The differentiating factor with this brand is the fact that it is milk chocolate with added cocoa, for ‘a premium creamy milk chocolaty taste with all the anti-oxidants of dark chocolate’. The reason for this is the baby boomer generation (over 55s) has been evidenced as possessing an extremely ‘sweet tooth’, which create preferences towards sweeter milk chocolate rather than bitter dark chocolate. Therefore a bar which can be sold as milk with added benefits of dark will appeal to the psychology of this segment. ‘Tweens 11-14’ – The branding of the mini-bars, it is recommended will leverage Nestles brand and associated products such as breakfast cereal (Shredded Wheat, Cheerio’s, Golden Nuggets, Clusters) beverages (coffee, hot chocolate and Nesquik) and ice-cream. These are items which this segment of the market consume regularly, even on a daily basis, therefore creating this relationship between the new product of ‘mini-bar’ and household names will re-enforce brand identity.
Pricing objectives strategy; ‘Over 55’s’ – The price of this product should reflect its position within the ‘higher end’ of the ‘pocket money’ segment of ‘countlines’. The average weekly expenditure on chocolate confectionary for the ‘grey pound’ is £13.50 per week (£700 per person annually) with buying behaviour of chocolate in the luxury end of the market a few times a week i.e. ‘Green and Blacks Organic’ 50g @ £1.25. It is recommended that the price per bar of this product (50g) should be positioned just below the premium price but substantially above the lowest price of counterline competitors bars at 40p. Therefore the price for this product should be pitched at 80p per 50g bar.
‘Tweens 11-14′ – The average weekly expenditure within the pocket money segment is at the lowest range £10 min – £15 maximum (£520 – 780 per person annually) with buying behaviour at the lowest end of the market with daily purchases of chocolate. It is recommended that the price per mini- bar of this product (50g) should be positioned just below the lowest price of counterline competitors bars at 40p. Therefore the price for this product should be pitched at 30p per 25g bar.
Retailing and distribution objectives and strategies; ‘Over 55’s’ – Distribution channels for chocolate are wide, with chocolate availability the highest it have ever been, from small retailers to mass-market outlets. To maximise product launch it is recommended leveraging on current trends such as increasing internet usage to distribute the product. The advantages of this distribution channel are that it is cost effective, can penetrate a wide market quickly and once set-up is easy to maintain. For this segment who are becoming more technology ‘savvy’ and have availability to the net this distribution channel will be successful.
‘Tweens 11-14′ – Distribution for this segment follows the above, and builds on existing channels of all sizes of retailers to mass-market outlets. Given the proposed partnership with Nestle and their grocery products such as breakfast cereal and beverages, it is recommended that using coffee shops, supermarkets and ice-cream outlets will increase sales of the ‘mini-bar’. Additionally the internet for this segment is a must given the trend towards online purchases.
Integrated marketing communications’ objectives strategies; ‘Over 55’s’ – For this segment the IMC strategy will encompass promotional strategies which will use venues such as golf clubs, day centres, community leisure centres, gymnasiums and supermarkets to launch the product. The promotional aspect should encompass ‘EMarketing’ linked to offers, which when advertised at the above mentioned outlets customers will receive a specified discount if they print out a voucher online which is redeemable.
‘Tweens 11-14′- It is recommended using an IMC strategy which can be integrated into Nestles existing marketing plan so as to 1) drive down promotional costs 2) leverage existing expertise within Nestle and 3) build on existing marketing strategies. Extra consideration will be taken to ensure that cannibalisation does not occur through alignment of segmentation against current Nestle chocolate. ‘EMarketing’ will be used as above for promotion using the same redeemable voucher offer.
Evaluation and control; To see whether your product launch has been successful it is recommended that JFL implement a metric which enables accurate measurement of sales within both lines. As the predominant form of distribution and promotion is online, converted sales can be measured through CTR (click through rates). Additionally measurement can be through response rates and online users to the JFL website. For control it is recommended allocating one employee per line who has expertise within EMarketing.
Bibliography
Booth, R (1990) ‘Snack food- An AVI book’; Springer ‘Britons are Europe’s biggest chocolate-lovers; Louise Barnett – 13/04/2006’: available at http://www.independent.co.uk/news/uk/this-britain/britons-are-europes-biggest-chocolatelovers-473928.html
‘Brits’ love of chocolate feeds sales growth; Caroline Scott Thomas – 09/10/2009′: available at www.confectionarynews.com
‘Business Insights; Chocolate Confectionery Industry Insights’ (2008): available at http://www.globalbusinessinsights.com/report.asp?id=rbcg0125
‘Chocolate Candy Sales Start to Melt; Nielsen- 30/01/09’: available at http://blog.nielsen.com/nielsenwire/consumer/chocolate-candy-sales-start-to-melt/
‘Datamonitor – The home of business information’ (accessed 04/03/10) – available at http://www.datamonitor.com/
‘Mintel Reports – Insight, Analysis and Business Intelligence Reports’ (accessed 04/03/10) available at http://reports.mintel.com/
‘The Grocer – The Top Products 2009: Confectionary (chocolate) Peter Christou’: available at http://www.thegrocer.co.uk/articles.aspx?page=articles&ID=206242
‘Youth TGI (Target Group Index)’ (accessed 04/03/10) – available at http://kantarmedia-tgigb.com
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