Question :
Student to do following case study from the prescribed textbook and the end of the case study: ” Better Business Bureau: Protecting Consumers & Dealing with Organizational Ethics Challenges”
The consumers are essentially required to be protected from all types of deceiving matters. There is a BBB which would support the requirements of the partnership which will be a non-profitable yet helpful organisation in the sense that there will be necessary sponsorship which would be necessary to truly seek the fees of accreditation. The websites, newspapers and the other social (Cheng et al., 2014) media are said to bring a harm to the standards of BBB (Better Business Bureau). The work of them is to inform all the customers about the liable services they are related to with a range to travel smart along with better strategic shopping and improvement in their daily living. To alert the individuals about the different scams of the people, there is BBB which (Carroll & Buchholtz, 2014) is always ready to support people under the self-regulation case, bringing a change responsible for better organisation and advertisement in the practices of commercial products.
The organisations have brought an increasing social and ethical responsibility on CSR to detect cases which are again the main approach and views. The people mainly try to integrate and analyse the content of BBB (Better Business Bureau), which is considered to be one of the best association related to the trading matters. The strategic approach and analysis of BBB is to generally conduct (Dobele et al., 2014) its CSR, inferring that it has been involved in many projects along with programs with the ethical sources which have a great concern with the environment. The organisations and the other social media websites which will help in receiving the information from the major organisation sources established under National Advertising Review Council (NARC) has been in an integration (Spence, 2014) which will help the consumers to be benefits with the most trustable members in the market place. In order to reach to an expanded phase, the BBB has framed to emphasise mainly on maintain its relationship with proper (Dillon et al., 2014) commitment in their work. The people are required to follow an ethnic approach which will lead to effective communication. The implicit approach of NAD is to claim most of the people who could try to take responsibility of the federal trade communion. (Hollingworth & Valentine, 2014)
The exaggeration to decide whether there is a false advertisement or whether it is supported with the new outlook, there is a system namely, “Pay-for-Play” which is able to balance the rating higher or lower to the (Wesley & MacCallum, 2014) accredited business accounts. There is a rating depending upon the work and how efficiently the requirements are being fulfilled. These ethical challenges are important to keep a rise to the prestige of any trading brand and oneself. To meet the challenges, there is a need to meet up all the chapters of business which will have a resolution to manage all the controversies and which will have an award to defend all the allegations claiming to upgrade to the misconduct where some instances will have a misconduct on the branches which will have counts depending upon the grades and the complaints. (Mackenzie & Peters, 2014).
Ques1. Which is the most important National Advertising Division’s more important, Stakeholder, business and consumers?
Ans. The most important division according to BBB (Better Business Bureaus) is mainly to keep the stakeholder groups into consideration when there are challenges to be met under certain consumers. There is a (Ben et al., 2014) recommendation as per the forces which refer to advertise the business according to their comfort in the technology. The accuracy which is met is advertised as per the guidance which could lead to an approval of certain claims. The Advertising can be confusing to some consumers hence, people should be given a clear idea of the activities and the challenges that the company has to meet. With the NAD in existence, one can say that they have helped the consumers in providing and solving their woes leading to a development and protection. (Montiel & Delgado-Ceballos, 2014).
Ques2. Do you believe that BBB can be truly impartial given its financial dependence on business?
Ans. With the certainty to lead a longer association in BBB, one has to build in interest to lead for a better consumer combination. The forums and the reviews have claims that the organisations which are attached with BBB could not manage with the consumers rather there was a question of trust on the information which was provided by them. (Masons & Simmons, 2014). The business system which is credit is according to the factors which include all the necessary facts and complaints leading to a good effort which would solve all the complaints leading to a revised scheduling. (Wong & Millington, 2014). There are specific grips to ship the orders as the importance of the consumers mainly depends on the regulation of the associations which go beyond the reports of the association. The council has been built which is ready to be non-profitable yet seeking better and high raising funds in order to manage all the services to lead to outsourcing of the product with success in the operational objectives.
Ques3. What actions would you take to ensure ethical misconducts disaster such as the pay-for-play scheme does not happen again?
Ans. To manage the organisation, there is a need to lead a subsequent step towards pointing an anomaly which would lead to misconduct and review the process. There should be serious steps taken against it and it is important for the BBB to try to exert more pressure to highlight the problem so that the problem does not affect or create another problem in the business scheduling. The points which are additional and lead to credibility of the maintenance of the reputation are that the organisations should identify the people who are acting like this and eliminate them so that such mishappenings does (Wu et al., 2014) not affect the conduct or image of a person. The case should be properly dealt managed and the rating of the franchise will surely affect the customers who will try to fix in the damage which has brought in such consequences. The complaints of the misconducts are mainly in the Los Angeles which needs to be resolved by grading the way the news are being incurred. The subsequent rise reveals a great stage where the (Wong & Millington, 2014) BBB would receive less of complaints and more of accomplishments in their task and conduct.
Conclusion
The concern of the salary can be non-profitable depending upon the commission rates and the business which is friendly depending upon how much fees is charged and how the customers lack the disclosure which (Ferrell & Fraedrich, 2014) will have profitable impact. As per the review, BBB has been helpful to many selling websites like eBay, which is able to publish their own books for their sustenance in the work and performance. With the management of integrity and credibility, the people can easily be able to come over from the impact of ethical CSR, thereby, trying to result in a better business (Muniapan & Raj, 2014) ethics, resulting in a more trustable rating system. There are certain impact which can be harmful due to the loss in integrity and the credibility which will be paid according to how the consumers are being lead. The rating of the same is given by BBB who would help the people to outshine and come out of all the faulty people strategic world.
Reference
Carroll, A., & Buchholtz, A. (2014). Business and society: Ethics, sustainability, and stakeholder management. Cengage Learning.
Ferrell, O. C., & Fraedrich, J. (2014). Business ethics: Ethical decision making & cases. Cengage Learning.
Cheng, B., Ioannou, I., & Serafeim, G. (2014). Corporate social responsibility and access to finance. Strategic Management Journal, 35(1), 1-23.
Dobele, A. R., Westberg, K., Steel, M., & Flowers, K. (2014). An examination of corporate social responsibility implementation and stakeholder engagement: A case study in the Australian mining industry. Business Strategy and the Environment, 23(3), 145-159.
Dillon, P. J., Back, R. M., & Manz, C. C. (2014). Authentic Corporate Social Responsibility Based on Authentic Empowerment: An Exemplary Business Leadership Case. The Journal of Values-Based Leadership, 7(1), 7.
Muniapan, B., & Raj, S. J. (2014). Corporate Social Responsibility Communication from the Vedantic, Dharmic and Karmic Perspectives. Critical Studies on Corporate Responsibility, Governance and Sustainability, 6, 337-354.
Wesley, A., & MacCallum, D. (2014). The Political Economy of Corporate Social Responsibility in the Resource Sector in Western Australia. A Case Study of the Proposed James Price Point LNG Precinct. In Resource Curse or Cure? (pp. 59-73). Springer Berlin Heidelberg.
Mason, C., & Simmons, J. (2014). Embedding Corporate Social Responsibility in Corporate Governance: A Stakeholder Systems Approach. Journal of Business Ethics, 119(1), 77-86.
Hollingworth, D., & Valentine, S. (2014). Corporate Social Responsibility, Continuous Process Improvement Orientation, Organizational Commitment and turnover intentions. International Journal of Quality & Reliability Management,31(6), 2-2.
Mackenzie, M., & Peters, M. (2014). Hospitality Managers’ Perception of Corporate Social Responsibility: An Explorative Study. Asia Pacific Journal of Tourism Research, 19(3), 257-272.
Spence, L. J. (2014). 20. Business ethics and social responsibility in small firms. Handbook of Research on Small Business and Entrepreneurship, 374.
Wong, R., & Millington, A. (2014). Corporate social disclosures: A user perspective on assurance. Accounting, Auditing & Accountability Journal, 27(5), 5-5.
Benn, S., Dunphy, D., & Griffiths, A. (2014). Organizational change for corporate sustainability. Routledge.
Montiel, I., & Delgado-Ceballos, J. (2014). Defining and Measuring Corporate Sustainability Are We There Yet?. Organization & Environment, 1086026614526413.
Wu, L. Z., Kwan, H. K., Yim, F. H. K., Chiu, R. K., & He, X. (2014). CEO Ethical Leadership and Corporate Social Responsibility: A Moderated Mediation Model. Journal of Business Ethics, 1-13.
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