Usage Of Data Elements In Electronic Business Communications

Invitation to the end of year dinner party

Discuss about the Usage Of Data Elements In Electronic Business Communications.

To: [email protected]_bnk.

From: [email protected]_bnk.

Subject: Invitation to the end of year dinner party.

Dear colleagues,

You are all invited to attend the end of year dinner party which will be held at the Westin Hotel at Martin Place, Sydney. The event will kick off at 6.00PM sharp and end at 11.00PM in the evening on 15^th December 2018. Alongside, there will be a range of entertainment and three-course dinner served at the event.

The event will be attended by the bank’s top management and also the board directors of the bank. The main theme of the event will be enhancing customer relations. The management will be addressing the event in order to express their honest appreciation for all of your hard work and all the generous input that you have put toward the success of the bank.

This being an organizational event, you are all asked to dress formally for the party and observe protocol.

Ensure that you have informed the human resource manager, Mr Mathew, in case you are unable to attend the party before 10^th December 2018.

Thank you and I look forward to seeing you all at the party.

Best regards,

Student’s name,

Communication Manager,

Commonwealth Bank.

Guest letter

Mark Andrew

The Chairman

National Banking Corporation

P.O. BOX 12, George Street

Sydney

Dear Mark,

It is with great pleasure that I invite you to our end of year dinner party as the guest of honour that will be held at the Westin Hotel at Martin Place, Sydney. The event will kick off at 6.00PM sharp and ends at 11.00PM in the evening on 15^th December 2018. Alongside, there will be a range of entertainment and three-course dinner served at the event.

The event will be attended by the bank’s top management and also the board directors of the bank. The major theme of this event will be enhancing customer relations. Being a respected person and having served in the banking industry for over 25 years now, we would like you to deliver a speech on creating better relations with the customers. We expect our employees to benefit a lot from this party. From our annual reports, it is clear that we need to improve greatly on the relationships with our customers so as to maximize our profits come to the next annual report. The employees will be excited and eager to learn a lot from your experience as you are a very well respected figure in the banking industry.

Guest letter

This being an organizational event, we humbly request you to dress in your formal attire.

For any further enquiries about the party, you may contact my deputy, Mrs Mary, Jane at 0555-2844946121. You can also send her an email at [email protected]_bnk. Please confirm your attendance before 5^th December 2018.

We highly appreciate your presence at the party and will be looking forward to seeing you soon.

Thank you.

Sincerely,

Student’s Name

Communications Manager

Commonwealth Bank.

Progress report

Date: 29^th November 2018

From: The Communications Manager

To: The Chief Executive Officer

Subject: Progress on the preparations for the dinner party.

On the 15^th of December, the bank will host its end of year party. The event will be held at the Westin Hotel at Martin Place in Sydney. The party is scheduled to start from 6.00pm to 11.00 pm in the evening. This being an organizational party, those expected to attend will include the bank’s top management officials, shareholders, employees, customers and special guests. The main theme of the party will be enhancing better customer relations.

The venue of the event will be at the Westin Hotel at Martin Place in Sydney. The human resource has already booked and paid for the venue. The Westin Hotel is a hotel that offers a five-star accommodation and is spacious enough to accommodate over two hundred guests. This was one of the reasons that we chose it to be our venue. The hotel also offers a discount depending on the packages that one is booking. It offers a delicious menu for its guests. The organization has also selected its menu for the party and has settled on a three-course dinner. The is currently finalizing on the menu for the big occasion. We have also book various entertainers such as musicians, a DJ and also a corporate MC who will entertain during the party.

Communication of the party is still going on and the organization is ensuring that we do not leave anyone out on the big occasion. An email has been sent out to all the employees inviting them to attend the party and also confirm their attendance. Only three employees have confirmed that they will not be attending the event due to various reasons are best known to them. Invitations to the customers are being sent via text messages and emails inviting them to attend the party. We have also invited the chairman of the national banking corporation and we are waiting for him to confirm his attendance. The CEO for Australian Stock Exchange has already confirmed he will be in attendance. Three more special guests are yet to send their confirmations.

Progress report

There have been no issues reported so far concerning the planning of the planning and there are high chances the event will be a success.

The bank hosted a successful dinner party at the Westin Hotel. The party was attended by high-end figures in the banking industry such as the chairman of the national banking corporation and politicians. Also in attendance were the bank’s top management, shareholders, employees and its clients. The major theme of the event was enhancing better customer relations. The event kicked off at 6 pm and ended at around 11.30 in the evening.

 The guest speaker was the chairman of the national banking corporation who gave a wonderful speech about creating better customer relations. This was important so if the bank wanted to win new and the loyalty of the customers. The speaker suggested that the bank should improve its communications with the customers. This would help get feedback from the customers. Interactions between the customers and the bank through social media needs to be improved. The speaker also suggested that the bank needed to reward their customers. Loyal customers needed to be rewarded for their loyalty by offering them gift vouchers and free holiday tips.

Conclusion

The dinner party was a success and both the bank and its clients gained a lot. They were able to interact and have fun together. They learnt a lot especially from the guest speaker who advised the employees on how to improve their relationships with the customers.

 There has been a tremendous change of reasoning and carrying out my activities since I started taking classes in business communication and academic learning. The unit’s main agenda is equipping students with the necessary skills and knowledge of communication in a business environment (Chesher and Kaura, 2012). In the 21^st century, most workplaces have had a great change and require a person who can communicate effectively in a wide range of challenging circumstances. Due to evolving cultural practices in the working environment, there is a great need for someone to have the effective skills and knowledge for communicating with colleagues at workplaces (Stuhec, 2010). The units also offer students with the great effective writing skills so as to enhance organizational communication ability. This unit is applicable in effective business writing at a high level, interpersonal skills, and verbal and nonverbal communication across various teams and cultures. In a business environment communication is done through writing and verbally (Ricci, AutoConnect Holdings, 2016). Writing communication is done through various documents that include reports, business letters and memorandums. Verbal communication is through the exchange of ideas and knowledge through the mouth. It can be in meetings, workshops or even discussions. These skills will enable one to tackle the range of current and emerging business problems (Elmore, Hoeser, Horn, Horne, 2010). By the end of the course, a student is required to demonstrate a good understanding of writing business letters, effective business communications, interpersonal communications, developing and delivering effective presentations, and effective problem-solving skills (Weyer and Javaher, 2010). The students should develop writing skills for electronic communication and social media. This course and unit are offered all across many universities in Australia. Due to the emerging different issues in the business environment in Australia, universities have opted to introduce this unit so as they can produce graduates who have the skills and knowledge of tackling these issues.

Final report

I have gained a lot of knowledge and skills since I started taking classes in this unit. Before, I was a shy person who could not stand in front of people and communicate effectively. I was afraid of looking my audience straight into the eyes and could not deliver an effective speech. I noticed that my audience was not attentive most of the time that I delivered a speech, especially in class. I could see various students looking out the window, chewing gum and even playing with objects. This was a clear indicator that I was not delivering the perfect speech and did not have the best communication skills when it comes to communicating to a large crowd of people (Kotz, Kozubowski and Podgorski, 2012). I was not able to write an effective speech. My speech did not follow the correct order. My major and strong points came in between the speech and this I was not able to capture the attention of the audience. When asked to write business documents such as reports, memorandums and business letters, I did not follow the correct format. This gave me the reason why some of the business letters that I wrote were not replied. I lacked the negotiation skills and conflict management skills too.

So far so good, there was a great change since I undertook the unit. The knowledge and skills that I have acquired from the lessons, I believe that has had a great impact in my life. I am able to deliver a speech to a large audience without being shy as I was before. I am able to capture the attention of the audience which makes me a good public speaker. The audience is never looked outside as before or even playing with objects. These are clear indicators that I have clearly captured the attention of the audience and it is attentive. Such skills are important in the business environment such as reading the business reports for an organization (Wright, 2011). As a good public speaker, this means that one should not make his/her speech boring since one wants to capture the attention of the audience which includes the customers, shareholders and even the organization’s management (Fisher, 2010). Coming up with a speech is not an ambiguous problem like it used to be before. I have learnt the basic steps of writing an effective speech. There is a format for writing a speech. Which requires one to start with the main points and end with the weak points (May, Thompson and Hebblethwaite, 2012). The language during such presentations needs to be formal as it involves interacting with the high ranking business people and officials. Organizations are looking for individuals who have the skills in delivering proper speeches and presentations (Davis and Yin, 2011). I have gained the skills of writing business documents with the correct formats. Business documents such as reports, memorandums and business letters are very important to every organization. Memorandums are used in organizations to communicate important notices to employees and customers (Ericsson, Hoffman, Kozbelt and Williams, 2018). This may include business meetings and providing suggestions to problems. Business letters are important especially with communicating the organization’s officials and customers. Reports are important as they are used to deliver sales reports and also the progress of an activity in the organization (Bailey, 2011). Such skills are important for every employee as they will foster better relationships between other employees and the clients. It is viewed that better communication skills will always yield to better relationships (Karmas, 2011).

The skills learnt from this unit require a lot of practice to perfect. This is because it involves mainly communicating through verbally and writing. Different scholars have proved that practice makes it perfect (AlAfnan, 2014). This means that I have to do a lot of practice if I want the best results. The most important part is listening to my other colleagues speak as this will help me grasp the most important parts that will enable me to improve my accuracy in speaking (Bryman, and Bell, 2015). The next part will be speaking. I need to speak to a group of people or even record myself. I should use the feedback that I get from the group of people so as to improve my skills. To write effective business documents, I need to read a lot on them and practice on writing these documents. Using the lecturer’s comments to improve on writing these documents is also very important (Turban, Sharda and Delen, 2010).

Reference

Chesher, M. and Kaura, R., 2012. Electronic commerce and business communications. Springer Science & Business Media.

Stuhec, G., SAP SE, 2010. Tracking usage of data elements in electronic business communications. U.S. Patent 7,711,676.

Ricci, C.P., AutoConnect Holdings LLC, 2016. Vehicle to vehicle social and business communications. U.S. Patent 9,349,234.

Elmore, K., Hoeser, V., Horn, D., Horne, L., Kaake, C., Kelly, K., Mabel, M., Rodriguez, H., Stephens, P., Pokotylo, V. and Bakhru, G., 2010. System and method for establishing electronic business systems for supporting communications services commerce. U.S. Patent 7,657,436.

Weyer, F.M. and Javaher, T.K., 2010. Method apparatus and business system for online communications with online and offline recipients. U.S. Patent 7,644,122.

Kotz, S., Kozubowski, T. and Podgorski, K., 2012. The Laplace distribution and generalizations: a revisit with applications to communications, economics, engineering, and finance. Springer Science & Business Media.

Wright, L., 2011. On variation in medieval mixed-language business writing. Code-switching in early English, pp.191-218.

Fisher, C., 2010. Researching and writing a dissertation: an essential guide for business students. Pearson Education.

May, G.L., Thompson, M.A. and Hebblethwaite, J., 2012. A process for assessing and improving business writing at the MBA level. Business Communication Quarterly, 75(3), pp.252-270.

Davis, L. and Yin, L.R., 2011. The Use of Social Networking Tool Twitter to Improve College Students’ Business Writing Skills. Issues in Information Systems, 12(1), pp.401-406.

Ericsson, K.A., Hoffman, R.R., Kozbelt, A. and Williams, A.M. eds., 2018. The Cambridge handbook of expertise and expert performance. Cambridge University Press.

Bailey, E.P., 2011. Writing and speaking at work. Prentice Hall (Pearson).

Karmas, C., 2011. School to Work: Using Active Learning to Teach Business Writing. Online Submission, 8(3), pp.302-316.

AlAfnan, M.A., 2014. Politeness in business writing: The effects of ethnicity and relating factors on email communication. Open Journal of Modern Linguistics, 4(02), p.275.

Bryman, A. and Bell, E., 2015. Business research methods. Oxford University Press, USA.

Turban, E., Sharda, R. and Delen, D., 2010. Decision Support and Business Intelligence Systems (required). Prentice Hall Learning Outcomes:.