The new innovation and creative thinking plays vital part in bringing groups of people together with constantly changing of the working environment. Understanding the values and demands of Globalization virtual teams are created by the organization to overcome the critical globalization problems. The idea of the Virtual teams is to establish communication with the use of technology and group membership. By using the internet technology it has become easier to get in touch with remote team member being in the different locations. Below there is two Business analysis that is Scenario A and Scenario B, Scenario A highlight the phenomenon of selecting key members from each of the Cluster to attend the meeting area and work with facilitator and GDSS technology. Whereas Scenario B analyzes the key concepts surrounding field staff, Managers, Customer, and their communication between them.
As per Scenario A, there is an Australian organization consisting of 800 people, where 80 people among there are involved in the research, development, and design (R, D&D) work. The organization is very much interested to know the innovative and creative capabilities done by the Research, development and Design group to use the initiative in the market to get succeed from their Competitors or rivals (4 types of data analytics to improve decision-making, 2018). The organization has started a research to establish a strong tacit intercommunication between the staff.
By accessing the email biased communication between the RD&D group and Staff it will be easier for a remote team member being in a different location and the tacit information can be easily accessed. By analyzing the direction of connectivity and email of RD&D team members over one week period, a result has been made out of the research on the RD&D map showing unstructured information contained in emails by the fellow team members (Basole, Huhtamäki, Still & Russell, 2016).
As a result, the map identifies the workstation and team members those who have logged on with the help of a node. The line connected to the different nodes representing the rate of connectivity and the intensity and direction of traffic the total number of lines into the nodes. The interpretation of the map and decisions will help to discuss the content and also to collaborate for doing tacit unstructured information taken from the mails which is suitable for the organization (García-Peñalvo & Conde, 2014). By providing the different meeting room, facilitator, visual aids with group discussion support system to the chosen team members of the RD&D group will summarize the meeting room output.
Within the research, there will be a use of a group based communication technology system to promote meeting and to help the staff members to create tacit information explicitly. While the process it is very important that each group member should cooperate with one another and also to provide a group guide process to ensure the collaboration.
The given below table highlight the six Cluster and Nodes as per cluster from the Research, Development & design (RD&D) group who are chosen for the group meeting.
|
SR/NO |
Clusters |
Nodes as per cluster |
|
1 |
15 |
6 |
|
2 |
39 |
4 |
|
3 |
31 |
4 |
|
4 |
74 |
11 |
|
5 |
04 |
5 |
|
6 |
45 |
5 |
The second table below shows the key members of RD&D staffs who are chosen for the meeting according to their meeting room and cluster.
|
Rooms |
Cluster |
Key members selected to attend meetings |
|
A |
1 |
Assistance Manager |
|
B |
2 |
Research members |
|
C |
3 |
Technical staff member |
|
D |
4 |
Project member |
|
E |
5 |
Production manager |
|
F |
6 |
Human resource manager |
Cluster help in dividing data point into a segregate group with similar traits or it is a process where the organization of same industry merges together in close proximity. Most probably it is based on the value of the customer related to transactional behavior, attribute, and demographics. The following process involves the Hierarchical clustering which involves creating clusters that have fixed ordering in a divisive way. It is also be known as top-down clustering method, here the organization assign all the observation to a single cluster and then dividing into two similar clusters. With the help of business analysis average linkage has given the privilege to choose the key member from each cluster, this technique is more liable for stability.
By identifying the capabilities the cluster was selected from RD&D staff members to differentiate the organization product from their competitor in the market (Hazen, Skipper, Boone & Hill, 2018). The innovation and the creative skills of the RD&D staff members help the organization to develop their business a better way (Kowalczyk & Buxmann, 2015). The meeting was organized because as they created a new product access email based communication among the RD&D team member that will make easier for the team to be in touch from the different location. The nodes were chosen as per the information in the emails of the team members by their intensity of traffic and rates of connectivity (Kaliszewski & Podkopaev, 2016).
The nodes that are not connected to the other nodes are not added in this analysis as it does not have any link with the other, so there will be communication can be done directly, as a result, it was not have been added. However, most of the nodes have been linked with each other and somehow share the rate of connectivity with each other. In a simple way, that node that was boycotted or not has any rate of connectivity with the other nodes are not have been recognized for their innovative capabilities and creative skills (Larson & Chang, 2016).
For example, in this business analysis, the research members and the technical members have been chosen for the meeting because skills and innovation are liked to one another. Their jobs are inter-related to each other that’s why they have been called for the meeting and also same here for other team members too.
In the given scenario there is an Australian wide service-based organization, the head office is in Melbourne with consisting 200 service staff, 10 service centers, and with 40 managers. The organization provides the high quality of customer services by their staff and started a project to analyze, what it means to a service person and also to identify the support provided by the management.
Anaximander process is a qualitative analysis of tools of creating a sense of the vast amount of data, it can also be used as a tool for deep analysis of a large amount of textual data. The given map shows the relation between concepts that size, lines, and placement, it highlights the six themes that are management, open, focused, communication, customer, and results (Moro, Cortez & Rita, 2015). All these significant points and keywords play a vital role in developing and executing business. In the map, all the balloons such as customer, open, management, and result are connected with the communication balloon. By this analysis, it seems clear the analysis of communication plays the most important part in developing and executing the business.
According to the Leximanser concept, the map is showing that all the balloons are interconnected to the communication balloon, which implies that communication balloon is much important rather than others. The Focused balloon is attached to none of the balloons which means that it is not much important as others however the Australian organization is focused on the efficiency to give the better customer service.
Effective communication is one of the vital points for business, communication skill is a building block to the successful organization it helps to plan, organizing, leading, and controlling. It is a source of information to the organizational members in the sense of decision-making process and it also promotes motivation (Nerkar, 2016). Communication also plays the role in controlling the organization process, it used to control organizational member’s behavior in various ways. The teamwork and it integrity plays a high role in executing an efficient business, therefore, to run a business smoothly and steady, it is very important to utilize the field service team (Aguwa, Olya & Monplaisir 2017).
As per the map second most important term is management, it the factor that helps in achieving the group goals. It arranges the factor of production and using the resources in a most effective way. Management maximizes the result through best using of limited resources by finding the way to best possible alternative used in the industry (Cairns, Goodwin & Wright, 2016).
According to the map, the other most important part is the customers or the source of people’s concerned business. Always the customers are the foundation of any business success, one of the most important goals of any organization is to meet the standard of the customer satisfaction and increase the long-term goal and relation with the customer.
Therefore, after the analysis of the Leximanser map, it gives a clear understanding of the relationship between communication, management, customer and result. Whereas focus represents the mission, value, and the goal of an organization. This is to be clear that there is no relation between focus with the other four themes of business (Spacey, 2018).
From the above analysis, it is highly recommended that the organization should manage the communication between the management and team staff. The first Scenario highlights the intercommunication between the team members for a team meeting those who have innovation and creative skills. All the cluster that have been selected by evaluating the fact that which nodes are closer and have a connection. By using the process of clustering the organization that can execute the process of selecting the key members those who have attended the meeting (Cao, Duan & Li, 2015). The soft Clustering method puts all data into a single node which will identify the staff selected in the meeting.
It is highly recommended the organization and the management must have a good connection of the themes and concepts as per the Leximanser concept map. It is very important to establish a good relationship between the customer and the organization, for that the communication of the management plays a vital role in succeeding the business strategies. It reflects a strong connection between management, customer, communication, field staff, and result. It is important that the field staff and the management group should be focused on executing high quality of work to achieve the mission and goal. If the management is not focused on their work, as a result, they will not be able to fulfill the demands and customer satisfaction and will lead toward the negative results for the organization. There must be a high level of communication between the customer and the management, in understanding the demands of the customer (Turban, Sharda, Delen & Efraim, 2014). Therefore, communication strategy becomes a very crucial point for the organization to follow.
The other thing that is very important is that the team leaders should provide a high level of encouragement and support for the employee which will be beneficial for the organization. It will result in better communication and management within the firm. It is also recommended that the organization must have a culture of warmth and opportunity so that team members can freely innovate their idea of creativity (Wang & Byrd, 2017). Which will enhance the organization will in the market. The management plays significant roles within an organization that is why the prime job should be to stay connected with the Leximanser concept map (Xu, Frankwick & Ramirez, 2016).
Conclusion
In the huge world of business, the virtual team helps every single organization to provide better results. The virtual team or group directly impact on the process of decision making by the management or the organization. This is important that the manager must use the tool to use the relevant decision with change management skills. Whereas in the last Scenario, it is fully based on the use of Leximanser map. The communication part is one of the important parts of the Leximanser concept, which is directly responsible for the success of the organization. Effective communication is one of the vital points for business, communication skill is a building block to a successful organization. After that, it also builds the relationship between the customer and employee within the firm. It also helps to understand the market demand for making the product as market strategies. The last thing is the leadership, that again the most important concept in term of business to maintain the enthusiasm and courage within the firm.
References
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