The report is prepared to discuss the roles that I will perform by gaining traineeship at front desk of the regional hotel named Arigato. The supervisor of the hotel has insisted me to obtain relevant knowledge and information about the visitors in the place and ensure successful services’ delivery to cater their needs and preferences. As the area has experienced a tourism boom and there are signs of success, the hotel needs to be managed by me through gathering enough information about the local area and conditions along with the facilities available and managing proper approval to ensure customer satisfaction at large (Buhalis and Crotts 2013).
The operational hours for Arigato hotel in Australia are from 11 am to 2 pm and then again from 6 pm to 11.45 pm. Thus, the operations mainly start from early morning to keep enough food items available for guests to order at the afternoon while it remains closed for few hours after that. The services’ delivery again starts from 6 pm and commences till late night. Thus the average hours of operation are around 12 to 13 hours every day.
The time for food and beverages are from 11 am to 2 pm and then again starting from 6 pm to 11.45 pm. These are the hours during which food and beverage items are available for the guests.
Arigato hotel staffs provide wheelchairs that allow guests with disability to visit the hotel and are checked out at the hotel’s front desk at any time. The hotel consists of accessible rooms that are well equipped with modern facilities and are easy for disabled persons to access (Sisson and Adams 2013). The hotel meets the ADA standards and thus disabled guests are quite happy and satisfied with the services of the hotel too.
The guests often face allergic issues doe some food items and ingredients put in the food and thus the waiters who take orders request the guest at first to tell about any allergic ingredients or dietary requirements that must be followed. Children’s safety and health are being taken care of by providing food that can be consumed by children and are no subjected to cause any harm.
There is dance floor, pub that offers exceptionally good quality brewery and beverages while the dance floors set beside the dining space is surrounded by light projections for creating a great ambience. The hotel offers free parking facility and even there is option for having dinner by the pool side present at the hotel (Brown, Arendt and Bosselman 2014).
There are multiple departments like human resource management department, accounts departments, customers’ services department and also the front desk consisting of the receptionist. The guests are welcomed and provided with complimentary drinks and a seating arrangement is managed based on the convenience and needs of the guests visiting Arigato (Ryan 2015). The department heads are cautious about the competitive tourism and hospitality industry, thus to remain competitive, the prices of food items are kept reasonable without comprising on its quality.
The bookings are made online as well as immediate booking options are available after visit while prices of accommodation start from a mere $200 up to as high as $600 for the luxury accommodation facilities.
The WHS procedures are managed by influencing workers to maintain the security of guests and take it as priority, control afterhour’s access, monitor the CCTV and update the room keys and locks properly. The hotel premises are kept clean and tidy without any wet areas, which might be the cause of fall of guests. Fire alarms and fire extinguishers are present, which also serve the purpose of mitigating fire related risks with ease (Legohérel, Fyall and Poutier 2013).
The hotel is well connected with the roads that enhances the transport links efficiency and has created ease for people to visit from the airports and regional cities. Tullamarine is the nearest airport to Melbourne and it has connected road transportation well by which people face convenience in visiting the hotel as soon as they Melbourne.
Local attractions include walking down the lanes of Flinders Street and Wellington Parade to enjoy the Fitzroy Gardens and even, if lucky, experience cricket matches at the Melbourne Cricket Ground, Richmond station is near the Flinders Street, which has created good accessible options from Bridge Road too within quick time. People can enjoy music events in the area and even take part in the museum events held at Melbourne Museum and visit Edinburgh garden too (Singal 2014).
General visitors’ facilities are also present at Arigato though Government approved photo identity must be shown at the Front desk prior to entry into the guest floors. The visitors‘policies are though applicable to changes at Arigato considering the security and safety of guests staying at the hotel.
There are Melbourne Central, Bourke Street mall and Emporium Melbourne, all of which are renowned places to carry on shopping.
The exchanges of currency policies are placed within the hotel and automated systems are used, which creates convenience for paying the currency, which can be exchanged as Australian dollars at the hotel itself.
Australian Post Melbourne GPO and Australian Post at Collins
The nearby banks for the hotel are Bank of Melbourne Branch at Collins St, Bourke St, etc. The hotel has a nearby ATM, which provides the guests with convenience to take out money whenever required.
The emergency services include immediate doctor call and checkup in case guest becomes ill while staying at the hotel
There are other restaurants too like Bridge Road Richmond, Maedya, etc. Café Coffee day, Dominos and burger stores are present nearby too.
The other services include hairdressing facilities available, doctors, dentists, pharmacies and travel agencies who are responsible for the management of bookings at Arigato hotel. The hair dressing facilities available are Derby Hairdressing, Turnleys Pty Ltd, Taylorweir, etc. There are health and social care organizations along with enough availability of doctors who are well skilled and knowledgeable in nearby areas (Law, Buhalis and Cobanoglu 2014). Nova pharmacy, Amcal International Pharmacy Melbourne, etc. are few of the pharmacies present here while travel agencies include Trivago and online bookings can be done through Ibibo, TripAdvisor and MakeMyTrip, etc (Deery and Jago 2014).
The Australian Services Union is associated with the representation of travel agents. The Union also represents travel wholesalers, exchange of money while travelling alongside the management of travel agents who are responsible for arranging the travel and tourism services for the clients (Buhalis and Crotts 2013).
Forum Melbourne, Arts Centre Melbourne, Palace Theatre, etc. are the well known places considered as entertainment venues in Melbourne, Australia.
The major popular Melbourne Cricket Ground that has been the attraction for many guests and offers enjoyable cricket games played here.
The weather conditions are considerably colder and thus jackets are necessary while moving out at evenings though normal and casual dresses can be worn at the morning.
It could be ensured that the new information obtained by us have been proper shared within the workplace through meetings, conferences and even conducting video conferences where multiple members of the organization are allowed to share their views and opinions.
One of the major ways of updating knowledge is the involvement of line manager during a meeting and discuss with the workers about necessary changes to be done and how it could benefit the hotel named Arigato to attract more customers and gain a sustainable position in the competitive marketplace. I would like to access the secondary sources such as journals, article, and documents associated with the tourism and hospitality management, consult with the managers of various departments at Arigato to understand the local market conditions and monitor the performances of the workers too. This would allow for updating the knowledge and acquire skills required to manage successful business functioning.
The customers should be provided with survey questionnaires and even allow to provide their views and responses by answering their mails sent by the hotel management department. Conducting surveys could allow for providing survey questionnaires to them and obtain their feedbacks regarding any changes to be done for improving the customers’ services provision and enhance workforce efficiency too.
The local culture of Melbourne and the tastes of local people should be considered at first to cater their dietary need and at the same time provide the services at reasonable prices without compromising on its quality. The hotel must create a good environment where people can different backgrounds and culture can get what they want, which should satisfy them and the sales level would increase for the hotel too. Cultural needs also include contributing the wellbeing of people and maintaining a good environment where the business could sustain with much ease and efficiency.
To promote the organizational products and services I would like to use advertisements on newspapers and televisions and involve social media platforms too. The newest way to promote business is through social media platforms involvement and promoting the services via online website to grab the attention of customer and influence their buying behaviors too. The online media channels are considered as effective nowadays, because if its extensive ability to create attention among clients and ensuring that their needs and preferences are fulfilled properly.
References
Brown, E.A., Arendt, S.W. and Bosselman, R.H., 2014. Hospitality management graduates’ perceptions of career factor importance and career factor experience. International Journal of Hospitality Management, 37, pp.58-67.
Buhalis, D. and Crotts, J., 2013. Global alliances in tourism and hospitality management. Routledge.
Deery, M. and Jago, L., 2015. Revisiting talent management, work-life balance and retention strategies. International Journal of Contemporary Hospitality Management, 27(3), pp.453-472.
Law, R., Buhalis, D. and Cobanoglu, C., 2014. Progress on information and communication technologies in hospitality and tourism. International Journal of Contemporary Hospitality Management, 26(5), pp.727-750.
Legohérel, P., Fyall, A. and Poutier, E. eds., 2013. Revenue management for hospitality and tourism. Woodeaton: Goodfellow Publishers.
Ryan, C., 2015. Trends in hospitality management research: a personal reflection. International Journal of Contemporary Hospitality Management, 27(3), pp.340-361.
Singal, M., 2014. The business case for diversity management in the hospitality industry. International Journal of Hospitality Management, 40, pp.10-19.
Sisson, L.G. and Adams, A.R., 2013. Essential hospitality management competencies: The importance of soft skills. Journal of Hospitality & Tourism Education, 25(3), pp.131-145.
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