The purpose of this document is to focus on enhancement of the business of Yebhi.com. The company has been facing issues with the online ordering system. The company is not sure of the resources available, or the products available which are ordered by the customers. The goal is to design a system that would enhance the business of the company, along with giving them a clear picture of the availability of the resources (Al-Qeisi et al., 2014). The system to be designed would help Yebhi.com to view the orders placed the customers, along with checking the availability of the products. The process of payment would also be enhanced with the newly designed system (Bakker, 2015).
This document is associated with the designing of the web-based online ordering system. The online system is to be developed in such a way that the users find it easy to use the online system. Moreover, the customers, along with the employees, the billing agent and the delivery agents need to have a good experience while using the online system.
The stakeholders of this online system are the customers and the employees of Yebhi.com (Lewis, 2015).
Used case 1: Customer placing an order
Pre-condition: The customer needs to have a valid login id and password
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User Input |
System response |
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1. The customer logs in using their valid id and password |
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The customer is successfully logged in and the system redirects the customer to the home page, where the customers can check their previous orders, check delivery status, and also view the availability of the products they have ordered (Lian & Yen, 2014). |
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2. The customers select the products of their choice. |
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The system adds the item to the customer’s shopping cart. |
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3. The customer clicks on checkout button. |
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The system redirects the customer to the checkout page, where the customer confirms his mode of payment. |
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4. The customer selects any of the ways of payment, among the given two options either by cash on delivery or online payment modes such as debit card, credit cards and paytm. |
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If the selected option is online payment mode, then the system would redirect the customer to the payment gateway. |
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An automated email is send to the customer, as a confirmation of his order along with the estimated time of delivery. |
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5. Customer logs out of the account |
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The system redirects the user to the login page. |
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User Input |
System response |
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1. If a new user wishes to place an order, they need to sign up, as new users. |
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The system will redirect the new user to the sign up page, where the user has to fill in his details, such as the first name, last name, address for billing and the contact number. An email is send to the customer. |
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After the registration is done the customer receives an email as a verification email. The customer clicks on the verification link and signs in. |
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The system will redirect the customer to the home page. |
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The customer continues shopping. |
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The system redirects the customer to the page in which they desire. |
Assumptions: It is assumed that the person using the online portal is authorized to use debit/credit card.
Actor: Company Associate
Pre-condition: The employee login credentials are known and the presence of the employee at the workplace is necessary.
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User Input |
System response |
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1. Company associate logs in into his account as an employee using his credentials. |
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The system redirects to the login page where the company associate can view and update the inventories, according to the orders placed and availability of the products. |
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2. The company associate selects the products to be updated. |
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The system updates its product listing, as the associate updates the product list. |
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3. The associate logs off after the work has been done. |
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The system logs the current user off and the login page is displayed again. |
Alternate flow chart:
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User Input |
System response |
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1. If the employee forgets the login credentials |
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The system displays a message to contact the respective manager. |
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An automated message is send to the manager of the employee who has forgotten his credentials. |
Assumptions: It is assumed that the person is an authorized employee of Yebhi.com
Actor: Finance team
Pre-condition: None
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User Input |
System response |
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1. The employee of the accounting team will log into the respective employee account. |
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The system redirects the employee to the page where he can view the payment records of the customers. The payments that are already made by using debit card or credit card. Moreover, the customers who have opted for cash on delivery payment mode are also included. The statuses of the payment are also viewed (Pappas et al. 2014). |
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The employee updates the information of the payment of the customers who paid cash on delivery. |
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The system updates its records and sends an automated message to the logistics team (Richey & Klein, 2014). |
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The user logs of his system. |
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The system is logged out and the login page is displayed, for a different user to login. |
The alternate flowchart and the assumptions are same as the used case of the Billing.
Actor: Delivery agent
Pre-condition: The order needs to be processed by the respective department of Yebhi.com such that the delivery department can schedule the process of delivery.
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User Input |
System response |
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1. The delivery agents log into their respective portal with their respective credentials. |
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The system will redirect the delivery agent to the home page, where he is able to view the available delivery schedules as well as the product pickups (Trevinal & Stenger, 2014). |
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2. The delivery agents select the option of product pick up. |
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The system would ask the user to pick a delivery truck which is nearest to the pickup location, by using the zip code and the GPS, which updates its system in real time (Van Hove, 2016). |
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3. The delivery agent logs off the account. |
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The system logs him off, and the login page is displayed (Wang et al. 2017). |
The alternate flowchart and the assumptions are same as the used case of the Billing.
Target markets
The target markets here are the person who prefer online shopping and does not take the pain to visit the physical shops (Wasson, 2015).
User environment and platforms
The system needs to be user friendly. The ease of use of the system has to be considered. The website interface and design needs to be user friendly as well. The billing and the inventory management is done in the server.
The actors are the customers, the company associates, the billing team and the delivery agents.
The roles of each of the actors are as follows:
Customer: The customers are able to access the online website using their login id and passwords. They are able to access all the products available and place their orders according to the availability of the products.
Company Associate: These are the employees of the company Yebhi.com and are able to access the list of inventories, the availability of the placed orders. The company associates are also able to check the modes of payment of the customers.
Finance team: The finance teams are able to access the billing details of the customers.
Delivery agent: The delivery agents are able to access the delivery and billing system of the customers, and deliver the products according to the mentioned date of delivery.
References
Al-Qeisi, K., Dennis, C., Alamanos, E., & Jayawardhena, C. (2014). Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology. Journal of Business Research, 67(11), 2282-2290.
Bakker, A. (2015). Online shopping and the absence of touch: finding the best strategy to improve the online shopping experience (Master’s thesis, University of Twente).
Lewis, S. (2015). Qualitative inquiry and research design: Choosing among five approaches. Health promotion practice, 1524839915580941.
Lian, J. W., & Yen, D. C. (2014). Online shopping drivers and barriers for older adults: Age and gender differences. Computers in Human Behavior, 37, 133-143.
Pappas, I., G. Pateli, A., N. Giannakos, M., & Chrissikopoulos, V. (2014). Moderating effects of online shopping experience on customer satisfaction and repurchase intentions.International Journal of Retail & Distribution Management,42(3), 187-204.
Richey, R. C., & Klein, J. D. (2014). Design and development research: Methods, strategies, and issues. Routledge.
Trevinal, A. M., & Stenger, T. (2014). Toward a conceptualization of the online shopping experience. Journal of Retailing and Consumer Services, 21(3), 314-326.
Van Hove, L. (2016). Cross-cultural user perceptions of website design and security: A commentary. Electronic Commerce Research and Applications, 19, 86-90.
Wang, L., Tang, H., Liu, D., & Xing, C. (2017). Study on Customer Experience Dimension Based on Online Shopping reviews of MI’s Products. In MATEC Web of Conferences (Vol. 100, p. 05024). EDP Sciences.
Wasson, C. S. (2015). System Engineering Analysis, Design, and Development: Concepts, Principles, and Practices. John Wiley & Sons.
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