Question:
Describe about the Marketing Plan for Starbucks?
Starbucks Corporation believes that with targeting of high end coffee drinker along with coffee creamer, as consistent with present practices. The Corporation aims at achieving new segment of coffee drinkers. The report aims at developing a marketing plan for Starbucks (Lapersonne, 2013). The development of market plan involves construction of each of the elements of such a plan by application of relevant theories. The market plan as developed for Starbucks provides essential information about the Company and adopted strategies to penetrate into the undiscovered target market. It also provides us with financial information about the products and they are placed in the market.
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Starbucks Corporation mainly emphasizes upon the higher class customers who immensely value premium quality coffee. Such customers appreciate the natural ingredients that are extracted from reliable sources as well as thoroughly dedicated to repaying it back o the environment for its protection (Aiello and Dickinson, 2014). The company has a market segment in the coffee creamer industry that involves students, mid-aged adults, and all present Starbucks loyalists in various age groups. The Company targets particular customer. Due to this, even if the competition upholds comparable products, it would lack the combination of higher value-higher quality ingredients, prestige level, or taste which its customers crave. Some of the competitors of Starbucks are Nestle, Dean Foods Company, etc (Brondoni, 2013). All these firms distribute their own products by channels like grocery stores or departmental stores. To its contrast, Starbucks Corporation would provide customers exclusively through its specified locations including that of stores of Target Corporation.
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Strengths The standing and repute of the firm’s brand name as well as image of the Starbucks permits the brand recognition as well as consumer retention (HUANG and SU, 2013). Starbucks also has greatly skilled as well as professional CEOs, and has a very effective management team which supports the firm in taking effective and good decisions (Durevall, 2015). The firm brings technology into use in all its stores for extensively attracting extra customers (Chargualaf, 2015) |
Weakness The firm has enhanced the price rate because of the rising cost and expense of the production, comprising of the cost of the dairy goods as well as cost of the rent (Halper, 2006). As Starbucks carries several stores as well as these are actually located in close proximities; such clusters of outlets might even affect the performance of all the stores (Kuada, 2008). |
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Opportunities Coffee drinking also is very popular in china amongst the young generation, particularly those who carry the overseas education that influences consumption of coffee (Leake, 1982). The people carrying modern lifestyle of the Chinese teenagers as well as adults hold up the propagation of the western types of the coffee shops (Mohammad Arabzad an, 2012). Meeting as well as discussing business within very warm plus nicely designed shops for coffee has become extra popular within China. The income is actually distributed and this can be a factor the firm now needs to look at because this also shows ideal place towards aiming their marketing otherwise locating their outlets (Taylor, 2008). |
Threats Global market for coffee is extra competitive segment. Starbucks is also facing increase in competition from overseas competitors. One such competitor is Canadian chain named as Blenz Coffee that plans to unlock a chain of cafes within China where customers can smoke because at the time of sitting within the store of Starbucks (Pickton and Wright, 1998). Starbucks must thoroughly investigate political constancy of the nations. Starbucks has taken great care while determining the firms that would partner with it when moving into any novel new market (Ratnasingam, 2006). |
Thus, expanding of the outlets to many other parts of the city is a talented and capable approach of the firm and has resulted in the rise of the firm (Cole, 2008). The earnings of the firm have helped the firm to attain better market share and has also supported in whatever expansions it has tried (Dealtry, 1992). Also, forever the firm tries to develop something new and make customers feel more contended. This increment in the price also has affected the firm and its sales have fallen and also the customer retention has become difficult for Starbucks.
Threats of New Entrants
1. The threat of new entrant into the industry is moderate in nature since barriers to market entry are few in number to discourage more competitors from entering into the market.
2. The industry is moderately saturated with structure of monopolistic competition.
3. The initial investment for new entrants is not high enough and so they can easily take lease of stores with medium investment (Li, 2000).
4. The industry is already filed with some potential competitors such as Dunkin brand and Starbucks. Hence new entrants would find it quite difficult to penetrate into the market with much success. Here, the threat is comparatively low.
Threat of Substitutes
1. Threat of substitutes within the market is quite strong as several substitutes for coffee and exists in the market such as tea, fruit juices, energy drinks, and other forms of liquor.
2. Customers may also prepare own coffee with home coffee makers instead of buying it from Starbucks with high price (Lin and Fu, 2001).
3. Switching is not really associated with any cost and so it makes easier for the customers to substitute to different beverages. This makes the threat of substitutes quite high.
Bargaining Power of Buyers
1. The industry has several buyers and so no individual buyer can demand for price concession.
2. It offers differentiated products with varied customer base that make comparatively low volume purchases, and this reduces the power of buyers (Ochsner, 2000).
3. Although no cost of switching exists along with higher substitutes, Starbucks decides prices for its products in context to that of its rivals along with prevailing elasticity in market prices as well as competitive high pricing.
4. Customers possess moderate sensitivity in high pricing of coffee since they prefer paying high for premium quality products (Bernstein and Rasmussen, 2013).
Bargaining Power of Suppliers
1. The key inputs for Starbucks are coffee beans as well as high quality Arabica coffee in specific regions that imparts less cost to switching amidst substitutes.
2. With its size as well as scale, Starbucks possess power to seek advantage of the suppliers and also maintains fair trade. This imparts low bargaining power to suppliers.
3. The suppliers give a less threat against Starbucks by integrating forwards and so the power is quite low (Pederson, Tkachuk and Allen, 2008).
Competitive Rivalry
1. There is a monopolistic competition within the industry and Starbucks possess the greatest market share; also its competitors possess adequate market share which creates constant pressure for Starbucks.
2. Customers have certain cost of switch to different competitors and this give rise to high intensity within rivals (Rundh, 2003).
3. The Company maintains key competitive advantages with differentiated product and services that lead to medium extent of intensity within competition.
4. The industry shows maturity with low growth rate which leads to intensity of competition among the firms to be high moderately on account of all seeking to enhance market shaper from firms like Starbucks (Sharma, 2004).
5. The industry lacks over capacity presently and all factorsleads to intensity amongØ rivals to be moderately high.
Starbucks has a macroeconomic environment that is attributed with continuous economic recession globally that has been denting buying power of customers. The following Pestel analysis on Starbucks would provide information about its macroeconomic environment.
Political
1. The most concerning political issue for Starbucks is that of its sourcing its raw materials attracting politicians of the West World. This makes the firm to stick to the social as well as environment conditions and following sourcing strategies which are suitable in conformance with fair trade and mutually agreed upon by global firms as well as national governments (Shaw and Shaw, 2009).
2. Starbucks must adhere to regulations as well as laws at the nations where it sources its raw materials. This is due to the political awareness within the developing countries.
3. It faces regulatory constraints at the home market of the United States due to increased scrutiny of processes that are subjected within the nation (Layne, 2014).
Economic
1. The key economic driver for the firm is the constant economic recession globally that has been denting profitability of several firms.
2. Research shows that customers are switching over to low priced coffee products rather than cutting off consumption expenses completely (Lin, 2012).
3. Starbucks is still facing problem of rising costs of labor and operation in the macro-environment with decreased profitability.
Social
1. The Company may easily offer cheaper products but then it has to compromise its product quality and this would act as a challenge for the firm for expanding and acquiring more customer base (Marchi, Maria and Micelli, 2012).
2. The social factor states that the customers demand for low priced products from the firm. This acts as the recent challenge for Starbucks.
Technological
1. Starbucks has been utilizing the technological advancement by collaborating with Apple to generate discount coupons.
2. It has introduced Wi-Fi capabilities at all its outlets and this attracts customers to their stores. They feel relaxed and enjoy surfing along with coffee. This adds to the brand value of Starbucks (Snyder, 2006).
3. Starbucks may also introduce payments by mobile app and it has been testing the practice in the US.
Environmental
Activists, customers, and international advocacy exhibit concerns about business practices of Starbucks. So the firm needs to be well aware of all such concerns fr enjoying continued trust from its customers.
Legal
The company needs to ensure that it is well aware of the legal matters and regulations in places where it sources its raw materials and that in home markets (Patterson, Scott and Uncles, 2010).
The analysis shows that the company has been operating in quite a stable environment. The reason behind this is that Starbucks operate in Food and Beverage industry that refers that despite presence of recession, customers do not cut off their expense of coffee consumption completely (Shaw and Shaw, 2009). Hence it is important for Starbucks to focus on increasing its value as well as reducing its product cost as far as possible.
The marketing strategy of Starbucks is based upon emphasizing upon customers who would willingly buy its products. Its products are meant for brand loyal customers. The firm has a goal to offer products to higher class which permits customers to experience highly at Starbucks at the home comfort (Vrontis and Kogetsidis, 2008). The marketing should display the convenience as well as quality of products of Starbucks by means of publications like television ads, print ads, word of mouth, and social media. The firm feels that the most effective way of achieving the objective is to offer quality products and services exclusively to the shoppers of Target Corporation and all loyal customers of Starbucks.
The products of Starbucks are positioned as high end coffee creamer which are readily accessible to customers. It is up to the customers who immensely value quality products and hence willing to spend enough money upon the best. The Company differs from rest of its competitors in terms of its premium quality ingredients.
Target market refers to the people who would willingly buy products of Starbucks. The groups include all loyalists of Starbucks, adults of ages 35-55, students between 18 and 24, and also Target Shoppers (Wang and Montaguti, 2002). They attach a lot of prestige and loyalty with the Starbucks brand, and also have the capability to buy premium quality products at a quite high price. The company products are so situated that these represent both high quality as well as high price. The positioning map shows the market position of Starbucks as compared to other competitors.
Starbucks focuses its marketing basically upon four different target customers –
Starbucks Loyalists: As per research around 72% of coffee drinkers prepare coffee at home. Starbucks Corporation holds only 15% of the sector. Out of this percentage buying beans for using at home, 67% of such drinkers add creamer. By targeting only this segment, the firm may reach 7.3% of coffee industry (Wuehler, Hess and Brown, 2011).
Adults of age groups 35-54: This group constitutes around 42% of total market for coffee. As the customers are busy office-goers, coffee is an important consumption on a daily basis. They not only demand for the products greatly, but also afford to buy expensive products (Sindhwani and Ahuja, 2014).
Students of age groups 18 and 24: As per the National Coffee Association, since past few years there has been a rise in the number of students consuming coffee on a regular basis to around 10%. The total percentage becomes 40%. As this group of customers has no intact brand loyalties, the firm may seek to have increased market share in this target group.
Target Shoppers: This refers to discerning customers who prefer high quality products more than that of prices. As per research, people shop at Target in return for competitive prices as well as increased value apart from selection (Wee, 2011). The products of Starbucks claim to fit in to the trendy arrangement of products which Target has to offer.
Geographical: The Company extends itself possibly farther geographically which is suitable for international advertising. This gives an idea to the company about the feasibility of each of the markets they expand.
Psychographic: This factor enables a market to be similar in values, attitudes and lifestyles. The Company aims at targeting its customers based on this factor as well. It is because attitudes and values of customers of one country varies from that of another.
The desirable objectives would be attained by Starbucks by focusing upon quality, natural ingredients, and simple design. All the target customer groups are said to benefit from the available products in context to premium quality as well as convenience (Wuehler, Hess and Brown, 2011).
The product prices are quite higher as compared to that of its competitors. Initiatives relating to cost reduction like rationalizing global retail network are implemented for improving profit margins (Kotler, 2004).
The Company retail stores are concentrated in the United States; however market opportunities exist in other nations especially in the Europe and Asia. As per the market research, key opportunities also exist in Japan due to their preference for high quality products (Chung, n.d.)
The firm aims at targeting these markets by different media like television ads, social media, and print ads. Since Starbucks offers all its products to particular customer base who value increased quality at a premium level of cost (BERNASCO et al., 2013). It need not saturate all media with its ads. Its products as well as brand would speak for themselves. So, most of the ads which are not based on social media would be offered in relation to Target Corporation which is one of its main distribution channels for its new product.
By means of diversification of product base as well as creating innovative pricing strategy, the Company may successfully expand its operation scope. The Company targets particular customer. Due to this, even if the competition upholds comparable products, it would lack the combination of higher value-higher quality ingredients, prestige level, or taste which its customers crave.
The Company is on the path to internal marketing control with the means of restricting channels that it uses at its stores or selective grocers. The target market of the Corporation presents increased opportunities to bring about growth in the firm as the very industry has been experiencing growth and enhancement (Upson and Ranft, 2010). The firm presently holds a majority of the market share. It is quite confident of its dominating capability in the coffee market. The most effective means to achieve desirable objectives on the part of Starbucks is to make every customer increasingly aware of the product accessibility. On account of brand awareness as well as with effective marketing, the firm expects all its products to sell by itself.
Conclusion:
In overall perceptive, Starbucks is regarded as a potentially strong firm operating in a growing industry. It has been taking a firm stand in the industry as well as introducing innovative strategic goals. With increased effort and strategic management, it may successfully grow in the international market. It is believed to possess a potential business model and continues to grow sustainably. It has to act more responsively towards varying markets (Lee and Trim, 2006).
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