Question:
Discuss about the Significance of the Teamwork to improve the Productivity and Quality of the Employees.
The report outlines that how teamwork contributes to improve the productivity and quality of the employees. Teamwork is an essential and effective tool to improve and enhance the skills and efficiency of the employees within the organization. Therefore, teamwork and collaboration are maintained by various companies to attain long-term goals and objectives. Further, the report focuses on the housekeeping department in the hotel industry. It describes that how housekeeping department is an important part of the hospitality industry. This department is essential to overcome the competitors in the global market. It explains the aspects and technologies which are used by the housekeeping managers to improve the daily room cleaning services and to attain the outcomes of the firm.
Teamwork is the process of working collaboratively with a group of people in order to attain the goals and objectives of the firm. The external factors influence the teamwork which includes political, economic, technological and social factors while internal factors include communication, leadership style, culture, diversity, talent, and personalities (Lorinkova, Pearsall, and Sims, 2013). Further, many companies use teamwork in order to increase the productivity and efficiency within the organization. In addition, cooperation and collaboration are also important to determine the success and growth of the company (Salmon, Stanton and Jenkins, 2017). It is the effective tool to increase productivity and efficiency of the employees within the organization. It is seen that teamwork contributes to increase revenue and profit of the firm. It helps to deliver a good quality of products and services to the customers in the global market. Teamwork also reduces the workload of the employees and it eliminates the barriers at the workplace. Through teamwork and collaboration, managers and supervisors distribute the work in a team to run the business effectively and efficiently (Katzenbach and Smith, 2015). The people use positive synergy, complementary skills and experience to increase the production of the company. Teamwork is the ability and aptitude to work together towards a common mission and vision. The talent and skills of the employees can be used by the firm to increase the quality and efficiency of the employees (Dunin-Keplicz and Verbrugge, 2011). It also helps to promote and encourage the culture and success of the organization. Teamwork provides collaboration and mutual support to the employees for doing work effectively and successfully (Fransen, Kirschner and Erkens, 2011). The unskilled employees can improve and enhance their skills and knowledge by using teamwork within the organization. It creates a sense of loyalty and enhances and builds the confidence of the subordinates in the firm. The success and growth of the firm depend on the teamwork and collaboration (Pinjani and Palvia, 2013). It provides an appropriate direction and guidance to the workers as well as organization in order to increase the productivity and effectiveness. The managers and top management can focus on the performance and quality of the employees within the organization (Tohidi, 2011).
Teamwork motivates and encourages subordinates to do work more effectively and efficiently in the organization. It increases production capacity of the workers in order to determine the long-term success and growth of the firm (Cheruvelil et al, 2014). Apart from this, teamwork contributes to improve the quality and excellence of the employees. The managers create a system to check and evaluate the performance and effectiveness of the workers and it maintains a balance in the different department of the firm (Kompaso and Sridevi, 2010). In teamwork, team members are accountable to increase and maximize the revenue and profit by enhancing and improving productivity within the organization. The managers delegate authorities and responsibilities to other person to reduce the workload and to gain long-term profit in the market. They provide training and development coaching to unskilled employees for improving their yield and quality in the firm (West, 2012). The team members discuss and resolve key issues and problems in a hassle-free manner in order to accomplish the task and duties effectively (Weaver et al, 2010). It provides support to maintain a dynamic and effective culture within the organization. It also helps to maintain a safe and healthy working environment in the firm. Now it is assumed that teamwork contributes to increase the productivity and quality of the workers as well as employees (Manzoor et al, 2011).
The housekeeping department is the important and integral part of the hospitality industry in order to gain the success and growth. If the organization wants to attain competitive benefits in hospitality industry then it must focus on the housekeeping staff. It is one of the toughest and dynamic departments in the hotel industry. The housekeeping managers must monitor on the work of the employees for providing better services to the clients and guests as well. There are various practices are used by the housekeeping managers to increase and maximize the outcomes in the hotel industry. Housekeeping is an operational department in the hotel industry which is accountable for maintenance, and cleanliness of room and back area of the hospitality industry. Apart from this, various factors influence the satisfaction level of guest and clients in the hospitality industry. Therefore, the industry maintains a housekeeping department to handle the challenges and issues of the guests related to the cleanliness.
Anticipate customer and guest need and requirement is one of the important aspects to improve and enhance the services of the hospitality industry. The housekeeping managers must focus on the needs, requirements, and expectations of the clients and guests in order to increase the revenue and profit of the organization. In customer needs and requirements aspect, the housekeeping staff ensures the comfort and care of clients as well as guests to run the department smoothly and successfully. They are also responsible to ensure high standards of cleanliness in all the areas of the industry. The housekeeping manager must appoint employees who serve the services to the clients in the night. The night staff should focus on the cleanliness of the room and other areas of the hotel industry. The managers must also appoint a person who handles and deals the grievances and queries of the guests related to the housekeeping staff. The maintenance and housekeeping staff must maintain effective and dynamic communication with customers in order to fulfill the needs and requirements of the customers. Further, the housekeeping employees also take care the guest clothing and they are also responsible to maintain adequate and appropriate inventories within the organization. They also maintain a reciprocal and cordial relationship to attract more clients in the market.
The housekeeping manager should supervise the work of the employees to improve the services in the hospitality industry. The manager should take the feedback from the customers and guests in an emphatic manner to provide better services to them. They should provide gifts to clients to make happy them within the organization. Along with this, housekeeping managers should keep an eye on the performance of the staff to enhance and improve the services of the hotel. The managers must ensure whether housekeeping employees provide basic facilities to the guests or not. In this way, they help to enhance and increase the morale and satisfaction of the clients and customers. It helps to make a good image in the market and it provides a chance to attain the various competitive advantages in the hospitality industry. The managers should appoint female housekeeping to take care of the women in such industry. In addition, the staff must ensure the quality of the services and food products while serving to the clients to increase and improve the outcomes of such industry. Further, proper utilization of resources must be done by the organization to reduce and eliminate wastage of the firm. The professional housekeeping services are much in demand in the hospitality industry to maximize the profit within the organization. In today’s era, contract housekeeping is becoming popular in the world. The managers are liable for housekeeping and maintenance to satisfy the needs and desires of the clients and guest. They are liable to allocate the rooms to the guests in the hotel industry in order to attract more people. The housekeeping manager must accountable for the services of the clients and they should implement a system to handle the issues and challenges related to the housekeeping. The hospitality industry should focus on the services and technology in order to improve the services in a hassle-free manner. This department is significant and integral part of the hotel industry to determine and identify the needs, and requirement of the customers as well as guests. Now it can be said that housekeeping department plays an effective and dynamic role in order to improve and enhance the outcomes and results of the hotel industry. Apart from this, the manager must maintain the code of conducts and business ethics in the hotel industry. In addition, various practices, strategies, and policies are used by the firm to provide better services to the clients as well as customers. Now it is seen that various housekeeping strategies and standards are also used by the company in order to improve the efficiency and results of the workers as well. It also helps to maintain sustainability in the organization.
The housekeeping department is well known and popular department in the hospitality industry. The industry can use a scientific approach to improve the daily room cleaning in the hotel industry. It helps to improve the services related to the maintenance and cleaning in the rooms and other areas of the hotel. Under this approach, the industry appoints a team to monitor and supervise the work of housekeeping staff within the organization. Cleaning and maintenance are critical factors among the guests to fulfill their needs and requirements in the firm. This approach ensures whether all the employees perform tasks and duties effectively or not, whether they maintain discipline or not. In this way, it helps to improve the daily room cleaning services and to beat the competitors in the market. The team also focuses quality and productivity of the housekeeping staff in the hospitality industry. Under this approach, the hospitality industry also appoints quality control system to improve and enhance the quality and efficiency of the workers. Along with this, it is also recommended that the practices of housekeeping be monitored and feedback must be collected related their room cleaning services.
Apart from this, IOT (Internet of things) system is developed by such industry to improve housekeeping services and effectiveness. Under scientific management approach, the hotel industry employs dedicated and passionate housekeeping staff to evaluate and replenish the mini bar in every room on daily basis. Further, a cleaning specialist is appointed by the company who provides guidelines to the housekeeping staff for providing satisfaction and morale to the employees. In scientific approach, a dynamic and effective communication system is developed by the hotel industry to enhance and increase communication among housekeeping, guests, and front desk. This system helps to improve and enhance room cleaning without sacrificing quality within the organization. In addition, cleaning plan is created by such industry under scientific management approach to improve the services of the housekeeping staff related to the cleaning and maintenance. Now it is assumed that scientific approach is effective and unique in today’s era to improve the daily room cleaning services and maintenance in the hospitality industry (Carling, 2013).
Conclusion
On the above discussion, it has been concluded that housekeeping department is essential for the hospitality industry in order to increase and enhance the revenue and profit of the hospitality industry. The hotel industry cannot provide effective and dynamic services without housekeeping department. The industry should motivate and encourage housekeeping staff to improve the services within the organization. The industry must provide reward and other benefits to the person who performs task and duties effectively. In this way, it helps to increase the level of satisfaction of the workers. Further, various practices and aspects are used by the housekeeping managers in order to attain successful outcomes and results by providing satisfaction to the guests and clients. Along with this, various system and technologies are developed by the hotel industry to improve the services of the housekeeping staff.
References
Carling, P., 2013. Methods for assessing the adequacy of practice and improving room disinfection. American journal of infection control, 41(5), pp.S20-S25.
Cheruvelil, K.S., Soranno, P.A., Weathers, K.C., Hanson, P.C., Goring, S.J., Filstrup, C.T. and Read, E.K., 2014. Creating and maintaining high?performing collaborative research teams: the importance of diversity and interpersonal skills. Frontiers in Ecology and the Environment, 12(1), pp.31-38.
Dunin-Keplicz, B. and Verbrugge, R., 2011. Teamwork in multi-agent systems: A formal approach (Vol. 21). John Wiley & Sons.
Fransen, J., Kirschner, P.A. and Erkens, G., 2011. Mediating team effectiveness in the context of collaborative learning: The importance of team and task awareness. Computers in Human Behavior, 27(3), pp.1103-1113.
Katzenbach, J.R. and Smith, D.K., 2015. The wisdom of teams: Creating the high-performance organization. Harvard Business Review Press.
Kompaso, S.M. and Sridevi, M.S., 2010. Employee engagement: The key to improving performance. International journal of business and management, 5(12), p.89.
Lorinkova, N.M., Pearsall, M.J. and Sims, H.P., 2013. Examining the differential longitudinal performance of directive versus empowering leadership in teams. Academy of Management Journal, 56(2), pp.573-596.
Manzoor, S.R., Ullah, H., Hussain, M. and Ahmad, Z.M., 2011. Effect of teamwork on employee performance. International Journal of Learning and Development, 1(1), pp.110-126.
Pinjani, P. and Palvia, P., 2013. Trust and knowledge sharing in diverse global virtual teams. Information & Management, 50(4), pp.144-153.
Salmon, P.M., Stanton, N.A. and Jenkins, D.P., 2017. Distributed situation awareness: Theory, measurement and application to teamwork. CRC Press.
Tohidi, H., 2011. Teamwork productivity & effectiveness in an organization base on rewards, leadership, training, goals, wage, size, motivation, measurement and information technology. Procedia Computer Science, 3, pp.1137-1146.
Weaver, S.J., Rosen, M.A., DiazGranados, D., Lazzara, E.H., Lyons, R., Salas, E., Knych, S.A., McKeever, M., Adler, L., Barker, M. and King, H.B., 2010. Does teamwork improve performance in the operating room? A multilevel evaluation. The Joint Commission journal on quality and patient safety, 36(3), pp.133-142.
West, M.A., 2012. Effective teamwork: Practical lessons from organizational research. John Wiley & Sons.
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