Question:
Discuss about the Sunquest’s Laboratory Information System.
Rationale of the study
Sunquest’s laboratory information system (LIS) provides solutions to a large storage requirement of different kinds of data, which are necessary to enhance the business as well as the competitive capabilities. Such advantages serve the purpose of different organizations across the globe to become a leading solution provider for different medical requirements such as storing the data of different health related tests. Sunquest’s LIS system is the leading solution provider in the market (French and Terrazas 2013). The main purpose of this research is to analyze the various advantages, which the latest version of Sunquest has. Additionally, the implementation of the latest version of Sunquest is already in plan across the different health laboratories in Dubai. This research is aimed at understanding the advantages of the latest version, which is to be installed. Additionally, this also educates on how to provide the necessary training on the implemented technologies. Moreover, this also educates on the required personnel who will be needed while implementing the latest version of Sunquest across the laboratories in Dubai.
Research problem
The identified problem of the research is to effectively bring the change management in the different health centers and the laboratories across the Dubai. It is necessary to identify all the challenges that could create problems in implanting the latest version of Sunquest LIS in the different health centers in Dubai. It is expected that there could be problems related to the required training, which will train the personnel on how to avail the benefits of the system. Additionally, it is also necessary to understand that who all will be the responsible personnel in bringing the planned change management in such a big network (Morgan 2013).
Potential values
The project is very valuable because it carries much more addition with it than what has been offered through the 7.0 version of Sunquest LIS.
Significance
The implementation is significant because the upgraded version will offer additional benefits such as a reduced test turnaround time.
Aims
The research is aimed at identifying the related advantages of the latest version of Sunquest LIS and identifying the entire process of change management, which will be required while implementing the system in laboratories across the Dubai.
Objectives of the research-
According to Procop et al. (2014), unnecessary laboratory test can be reduced by using clinical tools in laboratories. The authors have cited the benefits of computerized physician order entry (CPOE). This was also highlighted as a major contribution of Obama administration to encourage the use of electronic medical records. It was identified that there should not be unnecessary test in laboratories adding to the already constrained health care system. In the opinion of Cohn et al. (2014), Patient Blood Management (PBM) is one of the challenges that have drawn intense interest from both the health care sector and the respective local government. However, according to the authors such criticality can be effectively managed by using a systematic database containing various laboratory activities including the blood management system. These resources can help to understand the importance of database management using a robust technology. Nevertheless, Sunquest LIS technology provides one of such platforms using which the medical standard of Dubai can be taken to another level.
The implantation of technology across the four different hospitals and 25 primary health care centers in Dubai requires a proper handling of it with an effective training program. According to Weaver, Dy and Rosen (2014), training can produce a positive impact on the healthcare standard of a hospital or a primary care center. They have supported the importance of training by highlighting the benefits that training provides to quality care. According to the authors, training develops utmost skills needed to bring in quality service in the healthcare sector. This is indeed necessary because the sector is already believed to have several constraints. Salas and Rosen (2013) have supported the importance of training by highlighting a fact that training has been much in demand in recent times in the healthcare sector. As opined by the authors, contemporary healthcare sectors have sensed the way to improve the safety level of patients in the healthcare sector across the globe. Training according to the authors prepares a robust platform where patients will be cared with effective approaches.
Like training, change management has also been widely acknowledged as a necessity for being competitive in the respective industry. Change management is believed to happen when there is a need to bring some necessary changes in the administration. According to Cruickshank and Collins (2012), change management is a conceptualized activity of reviewing the change process with the help of personnel who are all part of the change management team. The implantation of Sunquest LIS 7.1 version will probably need those who have already been a part of 7.0 versions. Moreover, this will also need the assistance of experts who have already worked with the 7.1 version of Sunquest LIS. As opined by Van der Voet (2014), there is a need to have important change management approaches along with effective leadership quality that supervises to perfection the change process to guide an effective implantation of the proposed Sunquest LIS system. A change management process does indeed require the supervision of those who are experienced with the technology.
Research Philosophy
The researcher has selected Positivism as the research philosophy to understand the research topic appropriately. Positivism encourages a scientific approach towards answering the research questions. Scientific approaches include various processes such as a structured interview or a survey (Hair 2015). This approach will help in understand the available headcount for the change process. This will help to understand the level of supports that are available in the Pathology & Genetics Department of the target 4 hospitals and the primary care centers.
Research Approach
For this research, the researcher has selected the deductive approach. A deductive approach is based on established data; hence, no new theories will be required to produce to understand the research topic (Zikmund et al. 2013).
Research Design
The researcher has selected the descriptive method for research design. This is because a descriptive approach relates the research objectives with the findings obtained (Flick 2015). This will also avoid any deviation from the research objective. It is indeed necessary to be in line with the research objectives. This approach will encourage a dedicated commitment towards the set research objectives and hence will help to find some useful findings.
Data Collection Process
The researcher has selected the primary resources for collecting the data. Survey has been selected as the primary resource to find out the existing capabilities of the staffs selected for the survey. This will be helpful as the respondents will generate useful data by giving answers to the questions designed for the survey process. Additionally, the survey will help in collecting the quantitative data (Bishop and Verleger 2013). This will make things easier to analyze the awareness level of staffs with the existing version 7.0 of Sunquest LIS.
Sampling Method
This is a very crucial selection as the research will be based on primary resources. Henceforth, the selection of respondents will require a careful analysis. Appropriate respondents will be required to conduct the survey with them. The researcher has selected the non-probability method of sampling. This is also known as convenient sampling. This is generally used to reduce any unexpected deviation from the research objectives (Bernard 2017). Non-probability method of sampling allows selecting the respondents on a random basis. This helps to get multiple views, which is important to correlate with the research objectives.
The research will put forward few important findings, which will encourage future research work on the same topic. One of the findings will be the awareness of staffs with the Sunquest LIS system. This is so because an implantation of the upgraded version is successful only when it has adequate support of the staffs. If this is not the scenario then there will be the need to recruit fresh professionals for supporting the every new project (Reiser and Dempsey 2012). The upgraded version of Sunquest LIS definitely requires adequate and qualified professionals to justify its selection for the healthcare sector in Dubai. The target 4 hospitals and 25 primary care centers in Dubai will need adequate number of professionals who understand it properly and can help the healthcare sector to reach to another level. This will also be required to check whether the implemented tool reduces the much needed flaws in the healthcare sector or there is a need of another advanced version of the Sunquest LIS.
References
Bernard, H.R., 2017. Research methods in anthropology: Qualitative and quantitative approaches. Rowman & Littlefield.
Bishop, J.L. and Verleger, M.A., 2013, June. The flipped classroom: A survey of the research. In ASEE National Conference Proceedings, Atlanta, GA (Vol. 30, No. 9, pp. 1-18).
Cohn, C.S., Welbig, J., Bowman, R., Kammann, S., Frey, K. and Zantek, N., 2014. A data?driven approach to patient blood management. Transfusion, 54(2), pp.316-322.
Cruickshank, A. and Collins, D., 2012. Change management: The case of the elite sport performance team. Journal of Change Management, 12(2), pp.209-229.
Flick, U., 2015. Introducing research methodology: A beginner’s guide to doing a research project. Sage.
French, D. and Terrazas, E., 2013. The successful implementation of a licensed data management interface between a Sunquest® laboratory information system and an AB SCIEX™ mass spectrometer. Journal of pathology informatics, 4.
Hair, J.F., 2015. Essentials of business research methods. ME Sharpe.
Morgan, G., 2013. Riding the waves of change. Imaginization Inc.
Procop, G.W., Yerian, L.M., Wyllie, R., Harrison, A.M. and Kottke-Marchant, K., 2014. Duplicate laboratory test reduction using a clinical decision support tool. American journal of clinical pathology, 141(5), pp.718-723.
Reiser, R.A. and Dempsey, J.V. eds., 2012. Trends and issues in instructional design and technology. Boston, MA: Pearson.
Salas, E. and Rosen, M.A., 2013. Building high reliability teams: progress and some reflections on teamwork training. BMJ Qual Saf, 22(5), pp.369-373.
Van der Voet, J., 2014. The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure. European Management Journal, 32(3), pp.373-382.
Weaver, S.J., Dy, S.M. and Rosen, M.A., 2014. Team-training in healthcare: a narrative synthesis of the literature. BMJ Qual Saf, 23(5), pp.359-372.
Zikmund, W.G., Babin, B.J., Carr, J.C. and Griffin, M., 2013. Business research methods. Cengage Learning.
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