Analyzing Organizational Behaviour Of Wal-Mart: A Case Study

Research Methodology

Discuss about the Training & Development of Organizational Behaviour.

Organizational behaviour is vital part of the organization which seeks a comprehensive understanding of how individual and organization can improve the effectiveness of the organization. The role of the leader is integral within an organization as it helps to provide the solution of the challenges. The case study of Wal-Mart will be chosen in this assignment for analysing the organizational behaviour. A rational for the research methodology will be provided which will be helpful to understand the reason behind choosing the Wal-Mart. There are different organization theories that assist to increase the productivity of the employees as well as the organization. One specific organization theory will be described in the context of Wal-Mart and comparison will be done by taking another theory. The role of research strategies in the evaluation of case study is vital as it helps to determine the way of evaluation. The report also aims at understanding the influence of amendments in the environment of organization on its management approach and the strategies of corporate. At last, the study will emphasize the importance of ethical practices towards community, stakeholders and community (Derr, 2012). The significance of the organization maintains the entire welfare of the organization.

It has been found that the researchers in recent years have opted more collaborative approach to case studies and acknowledge various methodologies that have different benefits and drawbacks which are not compulsory conflicting but complementary. It is vital to emphasize that case study research is problem driven before methodological driven. The research methodology of case study is being chosen because the information about case can be collected in relevant and effective manner through internet. As per Flyvbjerg, (2011), the selection of case study can be determined on the purpose of the study such as random selection and information oriented selection. Random selection is able to avoid systematic bias in the sample. Information oriented selection include the selection of case on the basis of expectations (Stjelja, 2013). The research case study is based on Wal-Mart and the case study of Wal-Mart is being chosen due to its organizational behaviour. As it has been observed that Wal-Mart has certain organization issue but by applying the effective strategies, this organization was able to remove the issues within the organization (Sethi, 2013). The qualitative research has been opted for this research assignment and the research on Wal-Mart is being done by taking help of various journal articles, newspaper, and annual report of the organization and internet sources.

Organizational Behaviour of Wal-Mart

Wal-Mart is the well known retailer in United States and also one of the widest multinational companies in the world. The low cost structure is most effective of Wal-Mart and has been doing excellent despite of the current market instability. The case of Wal-Mart has been taken for this assignment.

The organizational structure of Wal-Mart is effective as it has a hierarchal functional organization structure. It has been evaluated that this structure has major two features such as hierarchy and function based definition. There are various organizational theory such as classical theory, scientific theory, bureaucratic theory, modern theory and administrative theory. Wal-Mart has adopted the administrative theory which is based on the concept of departmentalization which shows that the different activities are being performed for attaining the common purpose of the organization. The main focus of this theory within the organization is to improve the efficiency of management first so that the process of the organization can be standardized and can be moved to the operations level. It is the level where the leaders of the organization are performed to learn the changes and execute those in their daily jobs.  It has been evaluated that apart from administrative theory, Wal-Mart uses the modern theory because it considers the organization as an open system. It defines that an organization continuously interacts its environment for sustaining and growing in the market. Wal-Mart can get benefitted by adapting the modern theory within the organization as it considers the organization as a system which is dynamic.

The world has changed rapidly due to advancement in technology. The role of manager in the organization is vital as he or she manages the entire organization by providing correct guidance to the employees (Noe, Wilk, Mullen & Wanek, 2014). The managers of the Wal-Mart are well efficient and skilled as they perform theory duties ethically. However, it has been evaluated that Wal-Mart has seen so many issues regarding employee satisfaction which has led it to disruptive condition. In such case the role of manager in the organization is problem solving which worked to handle the situation at that time. As per Sethi, (2013), the illegal practices and the corruption practices are conducted by the company in term to save their business. Training is the major process that enables company to develop efficiently of the employee because training can develop the hidden skills of the employees (Aguinis & Kraiger, 2009). The managers of the Wal-Mart are focused towards training and provide them on-job as well as off-job training so that new employees of the organization do not get stuck while performing the tasks. It has been found that various challenges and issues are faced by Wal-Mart such as out of stocks of demanded products, poor services, and higher rate of the products and lower pay of the employee. In such condition the manager of the organization handles the condition and analyzes the issues. The pay scale has been increased by the organization to satisfy the employees and focus is on the quality part so that the customers are satisfied. Training program has been developed to make them trained about the working style of the organization and the open communication is developed by the manager so that the employees can share their views and ideas (Obisi, 2011).

Manager’s Role in Ensuring Employee Satisfaction

It is the belief of Wal-Mart that all people deserve healthy environment, safety and equality. Wal-Mart has recognized these risks and the value of the supporting workers in the global supply chain. The two programs has initiated by Wal-Mart to promote the dignity and the respect for the men as well as women employee who support the organization to make the products. High standards of worker dignity is being settled up by the organization which help to work collaboratively with other companies to improve the conditions of working and the opportunities of the employee for workers around the world.  It has been found that the transformation leadership is applied at Wal-Mart (Stankevi?i?t?, Grunda & Bartkus, 2012). The role of the leaders in maintaining the ethics responsibility of the organization is integral as the acceptance and the reversal of project impact defines that the leaders at Wal-Mart are not unwilling to take the huge decision in the context of organization (Crofoot, 2012). Ethical leadership is considered at Wal-Mart to emphasize the dignity and the rights of others. It has been found that the leaders of the organization are more focused towards the satisfaction of the employee and Sam Walton firmly believed in the fact the happy employee are more enthusiastic to make customers happy. Although, there have been some allegation against the decision of Wal-Mart, at last the leaders have taken the concern head on and have initiated number of employee engagement programs. Mike duke is taken the initiative step by creating the president’s global council of women leaders. This initiative has improved the image of the company in which the contributions of leaders were huge.

The management functions of the organization is controlling, planning, staffing and organizing. The leaders of the organization make decision by keeping consideration of employees of the organization. It develops the planning process that enables the organization to understand where it wants to go and how they want to get there. The various alternatives are examined by the management of the organization before taking action against the situation. Planners are the team which has been made by the organization to take corrective action when required and continuously evaluate the growth of their plans (Wexler, 2011). The organization function is to execute the workforce diversity plan and management keeps the safety plan not only for the employee of the organization but also for the customers. The various acts have been implemented by the organization to maintain the safety within the organization. The adoption of latest technology has been embraced by the organization for which employees are getting training. Training is the integral process of the organization because by taking help of this Wal-Mart enables employee to learn new trends for making satisfy the customers. Wal-Mart has been integrated with the concept of diversity which includes the various activities such as career advancement system and diversity training. It has been found that the leaders of the organization provide the inclusion training to new management associates for the purpose of enhancing the various identity groups which is helpful to promote the good team works (Campen, 2016). In order to fulfil the management function of controlling, the leader of Wal-Mart is more focused towards the equal employment opportunity.  There are specific mechanism within the organization such as evaluation of managers, gender disparities and evaluation of feedback the employee as well as customers (Wal-Mart, 2016). The customer behaviour is controlled by the management of Wal-Mart by making the products that are likely to be bought together. The manager of the organization supervises the staff at the stores for checking the things. The managers are cooperative to solve the issues of the employees. This attitude of the leaders is helpful for them to perform their job in perfect way. However, there are various problems of being a leader such as managers have to take the responsibility for managing the organization and checking the stores as per demand of the customers so that the customers do not get dissatisfied due to ineffective services.

Ethics and Worker Dignity in the Global Supply Chain

It is the responsibility of the global ethics to promote the culture of Wal-Mart of integrity. It involves the enhancing and upholding the policies for ethical behaviours for entire stakeholders. The social environment has huge impact on the working environment of the Wal-Mart. In the term of global expansion of Wal-Mart, it might have to face number of social challenges. There are various countries in all over the world where people do not prefer travelling for buying their daily rations. Therefore, it would lead the organization into great loss because it is not possible for the organization to open up the store in every corner or nook (Herold, 2010). It has been analyzed that in certain countries, the small retailers are being the cause of threats because they cover the huge customers who do not want to go far from their home. Wal-Mart continuously benchmarks in opposition to other companies and across industries (Bergdahl, 2010). It prefers to consult with corporate governance experts which assist it to take right decision and it initiate to get engaged with key stakeholders to strength the process of Wal-Mart. There are number of issues are being faced by Wal-Mart in expanding to other international markets. The changes in political terms may influence the activity of the organization. For instance, the restrictions on foreign direct investment in multi brand retail in number of countries can be the cause of barrier of expansion. The organization is facing number of law suits filed by its employees due to HR issues. It has hampered the image of the organization in the view of outsiders. It has been found that the Wal-Mart has involved in number of legal issues such as discrimination at the time of promotions, low pay and lack of proper training and development programs (Reinsch & Goltz, 2014). These unethical terms have huge adverse impact on the organization but the leaders took initiative to improve the productivity of the employees. Various initiatives have been taken by the leaders of the organization including increasing the pay scale and providing the training and development program (Salas, Tannenbaum, Kraiger & Smith-Jentsch, 2012).

Conclusion

In the limelight of above discussion, it has been concluded that the function of the management in the organization is integral. Wal-Mart is the multinational retailer company that has been chosen for this assignment. It has been analyzed that the company includes the major five people skills that is customer attention, motivation, developing others, listening and communication. On the other hand in the term of work process, it involves the six work forces like team development, sense of urgency, plan of organization, continuous development and resolution of concerns. The rational of methodology has been given in this assignment to describe the why case study is opted for this assignment. The selection of case study can be determined on the purpose of the study such as random selection and information oriented selection. The role of the managers of Wal-Mart has been discussed in the context of facing the challenges of the organization. The various alternatives are examined by the management of the organization before taking action against the situation. Wal-Mart has been integrated with the concept of diversity which includes the various activities such as career advancement system and diversity training. The role and the legitimacy of the management function and the impact of political and social environment on Wal-Mart has been emphasized.

References

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