Effective business communication is the major issue that a person has to improve the development of organisational position. The impact of effective business communication helps to gain a good position in the organisation and also deliver the best outcome through the communication. This is the best evaluation process also to understand the situation I am in and what are the possible changes that I have to make to overcome those situations. Communication is one of the most impressive and acknowledging factors that impress the surrounding people and that helps in different aspects also. In case of complex cases, the matter of effective communication is important and that simplified the form and process a suitable understanding of the case.
The use of the diagnostic tool is the right way to evaluate the situation of mine and that showcases my positives and negative approaches and that is the reason these five effective tests are required. The five major tests in this process are Self-Perceived Communication Competence Scale (SPCC), Nonverbal Immediacy Scale Self Report (NIS-S), Personal Report of Intercultural Communication Apprehension (PRICA), Talkaholic Sale, and Tolerance for Disagreement (Ainsworth, 2013). These are the process that I have to go through so that major problem in me will come from that. This is the importance of these processes and through the communication process, these situations can be accustomed.
In case of SPCC, there are seven stages and after all evaluation processes, the final result can be accessed. In case of a Public process, I have a moderate score of 61 and which is quite effective for public dealing. I have the ability to interact with the public. The same situation persists in the meeting that is the reason I have scored 63 on that and that is quite moderate also. In case of group discussion I am not quite effective rather, I found uncanny in those group discussion situation and the score of 58 signifies that. In case of Dyad, I have managed some good score on that and 76 on that showcases I have an issue with interpersonal communication. In case of a stranger, the score is relevant and 55 on that showcases my little bit of ability on that. I am not dumb at the moment rather try to make some conversation at that time. In case of acquaintance, the score is quite low and that signifies my problem not to interact with all the people. The score is 63 and that just at par the lowest one. Rather in case of friends, I am quite moderate in that case and 76 on that aspect will signify my positivity in that case. At last in case of final score 64.6 is got by me and that is not quite good in this perspective and that surely highlighting the interpersonal communication issue that I have and I need to overcome the situation.
In case of NIS-S, the matter of nonverbal communication is the key process is to delivering nonverbal expressions to understand the situation. I have scored low score on that also. The total score in that section is 88 and that is quite low as per my standard. The unbalanced is substantial in that case and the common appeal is the concerning the feature of that. That is the reason may be my facial expressions are not quite relevant in that case and the low score has come on that occasion. In case of not understanding the language, this is quite important to use the facial expressions and I am unable to score on that. So special care is needed to overcome the situation and make a good score on that also.
PRICA measures the intercultural context and that is the reason my development skills are important in that phase. I have got a good score of 43 in that case and signify a moderate understating also. That means in case of intercultural communication issues, my understating is quite good in this matter.
In case of Talkaholic scale, I am not quite Talkaholic and that is reason score of 27 signifies the situation. Sometimes it is important to speak on a matter and that is the reasoning scale will go up but in the greater issue, I love to be patient and want to listen that other will speak and that signifies in my result of low Talkaholic score.
At the last step of tolerance of disagreement, I have huge patience and that showcases through the score. I have a different mindset with customers and that is the reason understating of disagreement is less on occasions. I have scored 42 on that and that is moderate-high in nature and my effectiveness of patience is impeccable in that case.
The main challenges that I have found in this process of five evaluative tests are interpersonal communication and Nonverbal communication process. In case of interpersonal communication, there is some segmentation are allowed in that process. The listening skill, problem-solving situation, decision making, negotiation, verbal and nonverbal communication and assertiveness are the key aspects of interpersonal communication (Austin & Pinkleton, 2015). The need for facial expression and voice, tone all these are important to other when managing the situation of emotional attachment to others. In case of interpersonal communication effective mannerism is expected from both the parties as the process is a two-way process and that is the concern reason for making effective communication. I am not quite good at this process and that is the reason special attention is needed for the development of the process. The impact of noise, in that case, is the crucial aspect of business and that is the reason most of the decision making and allowing manner has come. Attending is frequently is the problematic relational assistances to chief as the measure of attending includes more than impartial inquiry what another one has to deliver (Bell & Muir, 2014). Skill related with problem-solving and negotiation need persons to effort collected genially with others to come across a value or resolve the problem.
I case of nonverbal expressions is the attempt of knowing the situation through the emotional process. Nonverbal communication comprises how a person communicates these arguments through body language, such as eye contact, facial expressions, movements and tone of voice. All processes are important for the nonverbal communication issues. The essence of nonverbal communication is important in that case to understand the situation of the process.
There are some incidents that signify the situation of lack of interpersonal communication. I was in a mid of meeting and I have to deliver some facts that are not known to me at the initial time. I take some time to understand it properly and then try to deliver my understanding through the perspective of each person, but at the end of the meeting no one understand the situation and that is the crucial drawback that I had faced. In another incident I had to take care of some guests from China. Their language is not feasible for me to learn so quickly, so I think I should use my expression and body language to portray that what I wanted to say. I based on my plan but every time I use these expressions they are not able to understand those. Rather in reply of that they are asking for what was the meaning of that in Chinese and that timer I could. This is a process of nonverbal communication that signifies the situation where I felt and the effect of nonverbal communication process. Being able to make comprehensive and educated choices requires interpersonal skills, as well as articulating principles and views easily and insistently. This is the major approach of this process and nonverbal expression and movement of body gestures all are segmented in aright form. Interpersonal relations and communication between people are a major part of communication. Facial expression, posture, gestures and other movements provide a stream of information and hints to the moods a person is suffering.
Non-verbal communication is the process of intentionally sending the communication through behaviour other than words. Non-verbal communications are the actions, facial expressions, eye, behaviour, use of tonal quality and silence. Individuals can use the non-verbal communication in the workplace using the facial expressions, gestures, personal space and appearance and the eye contact (Alberts, Nakayama & Martin, 2015). However, in the workplace, individuals must be used the non-verbal communication cautiously as other people can take it in wrong way. People at the workplace can judge and can determine the non-verbal communication. Issues of non-verbal communication are that it does not have any specific set of communication to make understand other people (Bovee, Thill & Raina, 2016). It all depends on the indication and therefore, there must be a good relationship between sender and receiver of the non-verbal communication. Individuals at the workplace can’t express correctly through the non-verbal communications sometimes due to the repeat information and share (Berger, 2014). Receivers of the non-verbal communication may not be able to understand the multiple meanings of the words (Hänninen & Karjaluoto, 2017).
Interpersonal communication at the workplace refers to the communication between the individuals. At the workplace, people exchange their thoughts, attitudes and feelings. Most important is the face-to-face communication where the interpersonal communication is most needed. As stated by DeVito (2015), the interpersonal motive is inherent in the mind of the sender during the process of interpersonal communication. In addition, interpersonal communication can be done with many people and many receivers guess the inherent personal purpose of communication of the sender. The issues of interpersonal communication understand the mental wavelength of the receivers (Chaney & Martin, 2013)). Sometimes, the receivers of the communication become unconscious about the motive of the communication. Senders sometime face the issue of the problem to encode the motive of the communication. In addition, the receivers of the message in the workplace have the inaccurate interpersonal perception which creates hindrance in the communication process (Fussell & Kreuz, 2014). Emotions of the people are inborn and both parties must understand the emotions as it is regarded the intrapersonal element of the communication.
Communication process follows the steps to successfully communicate the message from senders to the receivers with taking the channels of the communication. Aristotle first developed the exclusive linear communication model and this model was developed mainly for the oral communication in the 300 B.C. (Daneshgari & Moore, 2016)
Berlo’s model of communication follows the SMCR model. Sender is the only source of message from where the communication originates. The source delivers the message to the receiver and there are certain factors associated with the communication. Communication skill of the sender can affect the communication process. In addition, knowledge of the sender, attitude of the sender and the social system of the sender can be responsible for the communication (DiSanza & Legge, 2016). Message is the main substance which is being delivered by the sender to the receiver. The message can be text, video or audio or it can be any other media. Key factors of the message are the contents, elements and treatments. The structure of the message can be affected by the effectiveness of the text or audio (Patton et al., 2017). Code is another form of text in which the message is sent and this code can be music, text or video. Channel is medium which is used to send the message and in the mass communication; the channels can be technical form of the machines (Eisenberg, Johnson & Pieterson, 2015). The channels of the communication can be internet or the telephones. In day-to-day communication, the five senses of the people are the channel of the communication. People can use the sense of hearing, seeing, touching, smelling and tasting. Receiver gets the message which is sent by the sender through the communication process (Couldry & Hepp, 2013). Berlo’s model believes that all the factors of the communication must be synced to send the message to the intended receiver. The factors of the communication to get the message are attitudes, communication skills and culture.
As argued by Hybels (2014), Berlo’s model of communication does not have the concept of feedback and there is no idea of noise in the model. It is just the linear model and there is no concept of two-way communication.
The sender is the source from where the message goes and the sender is individual who chooses the channels of the communication. The encoder is the sender to use the machine that converts the message into the signalling system (Jensen, 2016). In addition, the channel is the ultimate medium to send the message to the receivers. Lastly, the receiver is the decoder who converts the message or signal through translation. Lastly, the destination is the ultimate point where the receiver gets the message.
Sometimes, noise can create disturbance during the process of sending of the communication. As stated by Stuber (2017), Shannon Weaver model can be used mainly in the technological process where the sender and receiver are not closely linked.
Interpersonal behaviour stands up for the right of the people and communication process is very important in this. Behaviour of the people are associated with mainly four factors; contextual factors, attitudes, personal capabilities and habits. As stated by Triandis (2014), key role in the behaviour of the individuals are played by the emotions of the people and social factors. The author further added the importance of the past behaviour in the interpersonal behaviour of the people (Grunig, 2013). Interpersonal behaviour is affected by the immediate antecedents of the people’s behaviour. Triandis described the behaviour of the people is partly of the habitual responses and party of the situational factors and conditions. Therefore, the interpersonal communication of the people is not fully social nor the autonomous. In addition, people’s behaviour is influenced by the moral concepts and beliefs. According to Berger (2014), social factors of the behaviour of the people are included by the self-concept and roles. Norms are the rules that the people can follow in order to hold right position in the group during the interpersonal behaviour.
A proper action plan is needed for the mitigation of these challenges that I have faced. The effectiveness of communication has different aspect and these aspects are quite good in this procedure to change the situation for the development of self-evaluation and esteem. In case of that short-term goals has been set. The situation is quite challenging for me as I not able to make interpersonal communication as well as nonverbal communication. So I need optional alternatives that upgrade the positional aspect for me and that is the reason action plan is needed.
I used to keep a journal and set the time for each work. The notes in the journal will remember me the effective work that I need to do in that process. I will designate some dates as well and try to seeming the work at the scheduled time. This is the chief methodical issue of business and that is the motive humble identification is the finest way to preserve that.
I will choose my mentor for interpersonal communication improvement. I will take classes from him and get some good knowledge form him. The mentor also motivates me to improve the process effectively.
I will join meditation class as the class will help me to focus on and also help to deliver the body language and emotional attachment that I have missed. The facial expressions and tonal refreshment will come in that process.
I have started mental preparation after the journal keeping session. I need to prepare myself for the mental preparation is needed for the commencement of any kind of work. I have to think that I will advance my situation in interpersonal communication and that is the important reason for starting the process.
Reading books is one of the major processes in communication. In case of making difference books are the only way to develop the situation. “Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, “Skill and People” by Les Giblin, “Bring out the Best in People” by Aubrey Daniels, How to talk to anyone” by Leil Lowndes or “How to win friends and influence people” by Dale Carnegie and “Talk like TED: The 9 Public-Speaking secrets” by Carmine Gallo are used for interpersonal communication and in case of nonverbal communication “The Definite Book of Body Language” by Allan Pease, “Blindspot: Hidden Biases of Good People” by Mahzarin R. Banaji is the important books that can change the situation of understanding.
At last, I will join a short-term communication course and that is the reason I am quite confident that I will improve my position and deliver my best in the organisation. This short time lesion plan will assist me in terms of gathering knowledge or obtain the rudiments those vital facts of the communication. I will recover my condition and the level of confidence and self-image will be increased by me for that development will assist me in my forthcoming projects.
|
Activities |
Start Date |
Finish Date |
Duration |
|
Keeping journal |
12.06.2018 |
14.09.2018 |
2 days |
|
Choose mentor |
14.06.2018 |
13.08.2018 |
2 Months |
|
Meditation classes |
26.07.2018 |
25.09.2018 |
2 Months |
|
Mental Preparation |
13.06.2018 |
12.11.2018 |
6 Months |
|
Reading books |
22.06.2018 |
21.11.2018 |
6 Months |
|
Short term communication course |
09.08.2018 |
08.11.2018 |
3 Months |
Therefore it can be concluded that foremost communication encounters and justification course is the key issue of this essay and that method finished in an active way identifying those issue and state the action plan of mitigating those processes.
References
Ainsworth, J. (2013). Business languages for intercultural and international business communication: A Canadian case study. Business Communication Quarterly, 76(1), 28-50.
Alberts, J. K., Nakayama, T. K., & Martin, J. N. (2015). Human communication in society. Sydney: Pearson.
Austin, E. W., & Pinkleton, B. E. (2015). Strategic public relations management: Planning and managing effective communication campaigns (Vol. 10). Routledge.
Bell, R.L. & Muir, C., (2014). A review of business communication under the leadership function.
Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future research. Journal of Consumer Psychology, 24(4), 586-607.
Bovee, C.L., Thill, J.V. & Raina, R.L., (2016). Business communication today. Pearson Education India.
Chaney, L. & Martin, J., (2013). Intercultural business communication. Pearson Higher Ed.
Couldry, N., & Hepp, A. (2013). Conceptualizing mediatization: Contexts, traditions, arguments. Communication Theory, 23(3), 191-202.
Daneshgari, P., & Moore, H. (2016). Organizational transformation through improved employee engagement–“How to use effective methodologies to improve business productivity and expand market share”. Strategic HR Review, 15(2), 57-64.
DeVito, J. A. (2015). The interpersonal communication book. Sydney: Pearson.
DiSanza, J.R. & Legge, N.J., (2016). Business and professional communication: Plans, processes, and performance. Pearson.
Eisenberg, E. M., Johnson, Z., & Pieterson, W. (2015). Leveraging social networks for strategic success. International Journal of Business Communication, 52(1), 143-154.
Fussell, S. R., & Kreuz, R. J. (2014). Social and cognitive approaches to interpersonal communication. London: Psychology Press.
Grunig, J.E. ed., (2013). Excellence in public relations and communication management. Routledge.
Hänninen, N., & Karjaluoto, H. (2017). The effect of marketing communication on business relationship loyalty. Marketing Intelligence & Planning, 35(4), 458-472.
Hybels, S. (2014). Communicating effectively. New York: McGraw-Hill Higher Education.
Jensen, K.B., (2016). Practical theories: Concepts, conceptions and conceptualizations of communication. Empedocles: European Journal for the Philosophy of Communication, 7(2), 143-156.
Patton, L. J., Tidwell, J. D., Falder-Saeed, K. L., Young, V. B., Lewis, B. D., & Binder, J. F. (2017). Ensuring safe transfer of pediatric patients: a quality improvement project to standardize handoff communication. Journal of Pediatric Nursing: Nursing Care of Children and Families, 34, 44-52.
Stüber, G. L. (2017). Principles of mobile communication (Vol. 3). Berlin: Springer.
Triandis, H.C., (2014). Values, attitudes, and interpersonal behaviour. In Nebraska symposium on motivation. University of Nebraska Press.
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