Effective Business Communication: Understanding And The Role Of Diagnostic Tools

Communication Styles for Effective and Efficient Communication

Question:

Discuss about the Academics and Practitioner Strategies.

I have presented the key understanding of the effective business communication in this report. While doing the study I encountered that there are several communication styles which I can use to make my communication effective and efficient. I explored that viable correspondence is the fundamental segments for the individuals. I can correctly observe that if all hurdles related to communication is removed then usage of proper diagnostic tools can help a lot  in vanquishing all kinds of problems related to communication. With the increasing changes in the growing business environment and changing economic factors, I have observed that I can use effective diagnostic tools to make my learning and communication more effective. I have also seen that with the use of specific gadgets and modern structure I can make viable communication with others. Diagnostic tools can also help me to identify my obstructions and issues in communication process and designs. With reference to my self assessment program, I have comprehended that I have distinctive issues in my communication styles. These communication issues and problems could be gauged by surveying proper level of questionnaire and adopting diagnostic tools to evaluate my own intents and programs. After evaluating the communication diagnostic tools and other issues in my communication styles I have considered that if I want to make convincing future in my life then I should put my sincere actions to evaluate every one of the cutoff points and negative rating in my communication diagnostic program.

While carrying out my study I have encountered that there are several diagnostic tools which could be used by me to diagnose my problems and issues in determined approach. All through my appraisal program with the usage of these specific diagnostic instruments and self-reflection program, I have comprehended that I have distinctive issues and hurdles in my communication. I have realized that I need to improve my communication process if I want to make my personal and professional life better. , I have used only these five tools to diagnose my communication issues in easy and determined approach named as  self- assessment scale, willingness to listen, Talk- holic, nonverbal immediacy scale- self report, individual report intercultural correspondence apprehension(PRICA). The first diagnostic tool which I have came across to gauge my communication is talk holic diagnostic tool. This tool mainly deals with the issue how well I could talk with others. In this tool I got 7 marks which showcase my capability to pass on more than typical words in easy and determined approach with others. The second tool which I have considered is self assessment. In this tool I have got 6 marks which portrays that I have very scarcest progress in widening my words with various individuals. The third tool is related to willingness to listen, i.e. eagerness to listen. It reflects that I am very good in listing new creative words. Throughout my learning I have realized that I could make changes in my existing learning process. Fourth tool is the one which I have used is related to nonverbal immediacy scale- self report which reflects how splendidly I act or make response to the exercises. I got 7 marks in this diagnostic tool and I realized that I am really good in assessing items and transactions in effective manner. Finally the fifth tool is related to open individual report intercultural correspondence fear (PRICA). This highlights how I am dealing with my open talking issues. I got 7 marks in this diagnostic tool. All these tools used by me shows that I need to utilize my proficiency to manage these issues by effectively utilizing proper diagnostic tools in determined approach. From exploring these above mentioned tools thus I have observed that if I use these scoring and rating, these could be utilized to make changes in my present effective communication tool.  While doing this study I have encountered that I have several communication issues which I can overcome by properly using these communication tools. I can realize that if I am not being able to overcome issues related to communication then it will hamper my lifestyle. By using these analytic instruments of diagnostic tools I could easily identify communication problems in a more determined approach.  While carrying out my study I can see that in order to mitigate my communication issues I have to change my lifestyle and use proper processes which can help to develop it. Thus diagnostic tools have helped me by highlighting problems that are related to my communication skills. However, while observing these tools I can find that these tools could hardly identify my deficiency that arises during my communication process,

Diagnostic Tools for Identifying Communication Issues

Assessing all these demonstrative tools, I can comprehend that I have got more than average marks which shows that I need to just polish my effective communication process. However, these diagnostic tools could help me to evaluate my shortcoming in effective communication process.

Following issues I have noticed while using communication diagnostic tools and these are:

1. Lack of attention, distractions to the receiver
2. Frequent use of jargon

With reference to these diagnostic tools which I have undertaken, I can observe that if I deploy these effective tools in a proper manner then I could recognize my weaknesses and strengths in communication skill. Since I received more than average marks in my communication skill, I have few problems in my communication skill. Thus it can be assessed that I have faced different issues in my past but with time I have been able to improve these issues that crop up during my communication process.

In order to achieve all accomplishment, effective communication plays an integral role. For overcoming challenges related to communications skill, usage of diagnostic tool helps in a large extent. Each and every individuals confront communication issue in their life and it is highlighted when that individual participate in communication process. Diagnostic tools are mainly utilized by individuals with a view to enhance their purposes and increase their communication in an effective and efficient manner. With increasing competition and exposure to these competitions, strongest of communication intent in human behavior is the most principal desires which is used by individuals to transmit required information and data to each other’s in effective manner (Kissane, 2012).

Communication capacities can only be developed by individuals themselves and this can be done by using appropriate communication skills. These appropriate ways includes staffing, planning, controlling, administrating internal and external factors to improvise learning outcomes in an effective manner. However, there are several diagnostic tools that could be feasible for changes in the communication issues. These tools could be utilized by some methods that help with relieving effective communication issues (Eggenberger, Heimerl & Bennett, 2013).

Communication skill boosts the self confidence in individuals. However, several features are to be highlighted while boosting this skill and these features mainly includes: clarity of purpose, conciseness, and effective use of grapevine, feedback, completeness and empathy. These features thus play an important role as far as communication is concerned (Chan, Purcell & Power, 2016).

There are several models of communication and all these are conceptual ones. Communication involves the process of sending and receiving messages from one part to another. Among the models of communication , six models are in practice. Shannon and Weaver model shows the functioning of technologies. Berlo model shows the SMCR phases of communication, these SMCR is sender message channel receiver model. Third is the Barnlund model which deals with the transactional model of communication. Here the model involves individuals engaging in the sending and receiving of messages. Fourth model is Schramm’s model, this model describes major dimensions and these are message, form, channel, destination and receiver. This model mainly shows the impact of a message on the other target of a message. The fifth model is the linear model that is a one way model to communicate with others. Finally the sixth model is the interactive model that shows the receiver and listener providing feedback to sender (Barnett, Nagy & Hakim, 2017).

Assessment of Communication Diagnostic Tools

Now the problems that crop up from diagnostic tools as discussed in the above discussion are discussed in this part. Attention plays an important role while carrying out the communication process, it is commonly thought to be significant factor that affects the skill. Without proper attention communication cannot be summarized as the transmission of message that evolves from sender to a receiver or in a reverse way. Since the importance of effective communication is immeasurable , attention is hugely required to attain skill in a proper way. The communication process is the guide towards realizing communication effectively but lack of attention crop up several problems during this process. Sharing common meaning between senders and receiver is the main purpose of communication. Individuals those follows the communication process effectively will have the opportunity to become more productive in all aspects of life. Understanding is an outcome of effective communication, however lack of attention creates huge problem and poses threat towards this understandings, this is because proper understanding can only result in an effective result and improper ones create problems and impact life in a greater extent (McCroskey, 2015) (Bartunek & Rynes, 2014).

Communication process commence with the sender and ends with the receiver. This sender can be an individual group who initiate the communication. This sender’s attitude, knowledge, experience and perception influence the message, here comes the importance of lack of attention, if the receiver suffers from problem of lack of attention then a message conveyed in different sense can be inferred to a different meaning that in reality have no link with that parent message. However, this problem does not evolve in case of written communication as this involves involvement of sensory organs, but the verbal communication involves only one sensory organ . Thus attentive skills plays significant role in effective communication skill (Bartunek & Rynes, 2014).

The second problem that evolves from the diagnostic tool is the frequent use of jargon. Jargon mainly shows a type of language that is used for purpose and may not be clearly understandable outside that topic. Jargons can be distinguishable from the rest of the language and this can be done by including some words that are specific to it, and narrower senses of words that out groups will have the probability to use it in a broader sense. Jargon is thus technical terminology or terminology that is specific to that activity (Kurtz, Silverman & Draper, 2016) (Wright,  Sparks  & O’hair, 2012).

Models of Communication

Communication is an activity of conveying information from sender to receiver, thus it is a medium of exchange of messages, thoughts and information. Often communication is considered as natural process that shows exchange of ideas.  Hence the relationship between communication and human society is an immense one. However, this process of communication can be hampered from several factors and use of jargon can be considered as one such problem. If jargon’s are used then it becomes difficult to understand the message in an proper way and this is due to reason, jargon itself is a complex term as it becomes meaningless outside the topic. Thus huge problem can be faced if jargon’s are used frequently in a communication process. Thus for an effective communication knowledge on most used jargon’s is recommended as it will help in the long run to sustain communication in an improved way (Whiteley, 2017).

S.NO	Task Details	Days involved	Start date	End date	Action plan prepared
1	Management of communication issues	180 Days	10Apr 17	6 Oct 17	Usage of legitimate learning and preparing program. Going to master’s classes to deal with these issues. Executing legitimate timetable •           8 days learning program •           7 days aptitudes and advancement program to make successful change. •           1days correspondence program to influence change in adapting new abilities and enjoyed theoretical to program.
2	INTERPERSONAL COMMUNCIATION PROGRMA	31 days	10 May 2017	11 Jun 2017	This is the one month program in which legitimate esteems and new denunciation style will be found out. This will help in relieving the correspondence issues. Gathering dialog and individual talk conduct will be attempted. Legitimate learning procedure and correspondence communication style will be arranged.
2.1	Implementation of discussion program and learning process	16 days	1Apr2017	16 Apr 2017	In this arrangement legitimate dialog program will be directed. For example, giving specific theme and distinguishing correspondence issues will be finished. This procedure and learning style will be utilized to recognize where I have to roll out to influence improvements in my correspondence to style Another program would be identified with executing new gathering exchange program. Classes will offer chance to possibility to stand up to the stage fear and enable them to make disparate considering while at the same time talking. It will likewise help person’s certainty while managing diverse factors and issues in decided approach
2,2	Conducting seminars and program	15 Days	10 May 2017	25May 2017	This classes will be directed on week after week premise to feature the key expectations of successful communication.
3.	Evaluation of own learning communication style	30 Days	10June 2017	9Jul 2017	In this procedure legitimate assessment would be finished by utilizing a few analytic instruments. These instruments reflects how well hopefuls have enhanced their correspondence goals. This should be possible just when individual distinguish his own particular faults and deficiency by utilizing a few symptomatic instruments. Nonetheless, change in this program should be possible by taking specialists advices an instructional course in powerful way. .
4.	Training and development session	91 Days	1 May 2017	2Aug2017	In this program proper training program will be conducted. This process will be used to make improvement in the left part of communication style.
5.	Conducting program	31 Days	15Aug 2017	16 Sep 2017	This program will exhibit the high number of applicant’s gathering analyzing n and sharing individual and calling musings. This meeting will comprise 18 individuals in every session with the goal that they could share their own contemplations and thoughts.
6.	Conducting meeting and seminars.	183 Days	10 May 2017	14 Aug2017	In this program legitimate preparing project will be led. This procedure will be utilized to influence change in the left piece of correspondence to style. This is related with 1 month learning process in which appropriate correspondence program will be directed. This has demonstrated that if hopefuls will take interest in appropriate way in these leading systems then their self-gaging procedure will help them to beat their issues. This meeting will experience every one of the issues and issues looked by individual in their correspondence style

References

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Barnett, S., Nagy, M. W., & Hakim, R. C. (2017). Integration and assessment of the situation-background-assessment-recommendation framework into a pharmacotherapy skills laboratory for interprofessional communication and documentation. Currents in Pharmacy Teaching and Learning.

Bartunek, J. M., & Rynes, S. L. (2014). Academics and practitioners are alike and unlike: The paradoxes of academic–practitioner relationships.

Chan, A., Purcell, A., & Power, E. (2016). A systematic review of assessment and intervention strategies for effective clinical communication in culturally and linguistically diverse students. Medical education, 50(9), 898-911.

Eggenberger, E., Heimerl, K., & Bennett, M. I. (2013). Communication skills training in dementia care: a systematic review of effectiveness, training content, and didactic methods in different care settings. International Psychogeriatrics, 25(3), 345-358.

Fui-Hoon Nah, F., Lee-Shang Lau, J., & Kuang, J. (2001). Critical factors for successful implementation of enterprise systems. Business process management journal, 7(3), 285-296.

Kissane, D. W., Bylund, C. L., Banerjee, S. C., Bialer, P. A., Levin, T. T., Maloney, E. K., & D’Agostino, T. A. (2012). Communication skills training for oncology professionals. Journal of Clinical Oncology, 30(11), 1242-1247.

Kurtz, S., Silverman, J., & Draper, J. (2016). Teaching and learning communication skills in medicine. CRC press.

Leonard, G., & Potter, S. (2015). Developing effective communication tools for volcanic hazards in New Zealand, using social science. Global Volcanic Hazards and Risk, 305.

McCroskey, J. C. (2015). Introduction to rhetorical communication. Routledge.

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Wright, K. B., Sparks, L., & O’hair, H. D. (2012). Health communication in the 21st century. John Wiley & Sons.