Project Quality Management For Information Technology: A Discussion On Global Projects

Quality Management in Projects

Dsicuss about the Project To Improve Knowledge Management Business.

An information system project management is a systematic technique and tool which is used in project management for delivering information. The goals of project quality management for information technology ensure that project deliverable has met their requirements and project management processes are followed properly. Depending on the type of project close-out starts as deliverables get completed, phases or iterations are closed and ending of the project.

The following report makes a discussion on how project quality financial plan provides sufficient controls and standards to manage global projects. Arguments regarding the necessities of legal issues, training and cultural awareness are demonstrated. Lastly, it analyses input and value of IT PM related problems and cultural differences for various organizations at international level.

First of all, management of quality cannot be regarded as any event. This has been is a process. Any consistently high quality service or product development is impossible to be developed through a defective process. This has been a repetitive cycle for measuring measure quality, for various updating processes till the intended quality has been achieved. The primary principle here is to assure that project meets or exceed different expectations or needs of stakeholders (Low & Ong, 2014). The project team also develops a good relationship with primary stakeholders particularly beneficiaries and donor of the project understanding what quality has meant to them.

Figure 1: “Quality in project management–a practical look at chapter 8 of the PMBOK guide”

Source: (“Quality in project management–a practical look at chapter 8 of the PMBOK® guide”, 2018)

One of the essential tools in quality management is control quality. This is the process to inspect and verify services and products as supplied by sellers. Various advantages of quality control are validating of deliverables, meeting requirements as specified by stakeholders, recognizing reason of poor product quality and recommending needed actions for eliminating issues related to project quality (Harrison & Lock, 2017). For implementing control quality, it is required to utilize proper inputs, data from project management plan, quality checklist, approved change requests and deliverables. Control quality is utilized for creating quality control measurements, verified deliverables, change applications, work performance information and validated changes.

On the other hand, quality in projects indicates minimum standards maintained by teams and managers. This has been regarding how the projects and their effect, efficiency, sustainability, transparency and accountability of processes and outputs gained in every phase of projects. The standards get expressed in bounded processes, communications and planning of systems of stakeholder requests, national laws organizations and donors (Corona-Suárez, AbouRizk & Karapetrovic, 2014). Apart from focusing on project performances, issues regarding quality have been revolving across project team’s method of working and relationships. This can take different players in a region including sectors like fundraising, resource allocation, project financial, organizational decision-making and program support. The ISO 10006 standard, demonstrates guidelines for quality management in projects. It is seen from a straw poll among various project managers like project management professionals that most of them have been unaware of the standard. Like other ISO 9000 family of standards, the above standard clarifies that active involvement and commitment of top management is vital for a smart quality management system. Further, their support of quality culture is vital to assure project success (Ingason, 2015).

Control Quality in Project Quality Management

Figure 3: “(“ISO9001:2015 Quality Management System Internal Auditor Training Course-Public Courses-Sichuang MesoWise Management Consulting Ltd.”, 2018)

Any smart quality plan begins with a clear identification of goals of the project. It determines what deliverable to a product is supposed to be accomplished. However, it has been important to find out how the project has been successful. Answers to those questions and others help to determine and define quality goals (Humera Amin & Ahmad, 2015). This helps in discussing plans and approaches required to gain those goals. For this arguments are illustrated in the following table regarding legal issues, training and cultural awareness.

While working along with internal and external customers on any project, it is vital to pay attention to various corporate cultures. It denotes beliefs, attitudes and values shared by organization’s members and behaviors consistent with them. Corporate cultures set organizations apart from others and then dictate the way organizations must see, interact and judge people (Ross, 2017). Very often, different projects have a particular culture, social conventions and work norms. Few aspects of corporate culture are observed quickly and others have been hard to discern. The more suitable elements of organizational culture like values and overarching business philosophies have been readily apparent. However, they have been reflected in conventions used along with symbols and member behaviors (Hornstein, 2015). Project leaders need awareness and sensitivity of multicultural preferences. The extensive areas that are required to be considered are individual role and identity within a project with family of origin and community, emotional and verbal expressiveness, style of communications and relationship expectations. This also includes time orientation, language and personal beliefs, values and priorities.

Figure 4: “From cultural understanding to cross cultural competence”

Source: (“Cross Cultural Competence (CCC) – CCOE”, 2018)

Quality management processes are prevalent in every organization. They have various benefits. It is needful to undertake training of project quality management since people do not have any bright idea of different poor quality of IT products. Different people seem to accept systems that are down-market very occasionally or otherwise needs their PC to get rebooted. Further, plan for project quality management is vital to project management. Additionally it is required for efficient management of project quality. This is from the beginning stage of project planning to the final delivery. Various stages included in project quality management are their quality control, quality assurance and quality planning (Hornstein, 2015). Further, from the outcomes of the different training domain of project quality business management can be identified as quality responsibilities, objectives and policies.

Corporate Culture-Training and Cultural Awareness

The training has been ensuring people who have been undertaking work under the project that is to be appropriately trained. Further, they must know how to utilize tools safely, efficiently and effectively. Also, failure during training can lead to contravening health and security laws and producing inferior quality work. This leads to costs for re-work and poor morale in the workforce.

These include the following:

Risk insurance	As any project is initiated, it is visible to have particular risks involved. Overcoming of that risk including them in a contract has been equally important.
Project contract	During any contract, the lawyers need to undergo through nature of obligations arising from contract and evolution agreements in making business-related relations. As the contractual phase is over, they require dealing with post-contractual stages. These involve hidden requirements needed to perform and analyze (Turner, 2016).
Change control	A contract for a project during proposal should include procedures. Besides any change done within contract terms are been heavily discouraged. As the changes are made, they should be documented concretely and numbered for future needs that can arise.
Imposing restrictions	It has been common between two parties in a project contract that the limits could be deployed over the party by any another. This has been the responsibility of lawyers to investigate that different restrictions have been staying in consonance (Todorovi? et al., 2015). Apart from this, there are exceptions like not disclosing secrets of company preventing the practice of insider training and then maintain  good reputation of any company.
Interpretation of contracts	Every law includes different interpretation sections since this are the methods to understand that (Leong et al., 2014). In this way, interpretation of a contract is vital to make contract itself.

Contract law is a complex legal game and it varies in various states. All the efforts of project management require legal and binding agreements for protecting organizations against litigation. The various values and input of IT PM legal issues are demonstrated below .

Issues	Analysis
Project Terms	This includes a timeline of the project, stating who must control and work in the plans. This also includes a change order clause and unforeseen expenses. Clients might request a penalty clause as the task is not completed as intended.
Outsourcing	As one requires utilizing external resources and suppliers, there are challenges regarding how to control those resources. For this, a sub-contractor agreement with the company or additional insurance is a must (Calvo-Mora, Navarro-García & Periañez-Cristobal, 2015).
Communication	There has been significant concern about the extent of communication between a company and their client. The organizations must stick to a written communication agreement and assure that they outline as communication is verbal or in email or fax format.
Risk insurance	There are challenges in possessing enough project or business liability insurance during litigation and employee theft insurance. The organization’s insurance broker must be communicated assuring one has sufficient coverage and payment for attorney’s fees in case one is sued (Mir & Pinnington, 2014).
Mediation or arbitration clause	Lawsuits and court battles costs must amount. However, to prevent this, one must assure that attorney involves an arbitration or mediation clause. All these have been forcing both the parties to enter to outside court for solving a dispute. As this is not free to economics meditate, this is certainly less expensive.

The method to interpret the world and its objects and people start with culture. This is same for organizations also. It can be explained as the prism through which employees view their organizations and react to various solutions daily (Hornstein, 2015). It is a more or less enduring pattern of primary assumptions and mental models invented by a given group, developed and discovered to learn the cope with its external and internal influences. This includes various kinds fo integrated patterns of the human behavior including language, communications, actions, beliefs, values and so on.

More extensive cultural similarities between employees create ease or understanding, commonality and relatedness. On the other hand, conversely broader cultural differences highlight variances like a reaction of ambiguity, directness of communication, group identity, and respect for authority, terminology and language. The differences results in communication problems like difficulty to understand anyone or convey meaning to anyone or unanticipated adverse reactions to any comment (Ross, 2017). However, despite these pitfalls, projects of any organization gain high benefits from cultural differences between people, potential for higher creativity and innovation in project outputs. The potential originates from a broader range of approaches and perspectives to issues leading to more creative problem solving and smart solutions for business problems.

Conclusion:

Project quality management has turned out to be a part of every project. This has been extending from information technology to enterprise and various industries to achieve high quality services and products. Hence, project managers and a team must have a clear idea regarding managing of quality processes. Companies have been facing a constant barrier of requests for improving quality. All quality management plans should be tied to primary business process performance indicators. This is to possess an actual effect on productivity and bottom-line. Nevertheless, strategic plans very rarely get to quality strategies required to assure the gains of overall performance improvement. The above report proves that the method to implement any quality conscious culture around every horizontal and vertical layer of organizations. Moreover, quality management is a management centered approach focusing on quality, a participation of people and aiming at long-term success. It can be gained by customer satisfaction, mitigating legal issues, training and cultural awareness as investigated in the above discussion. Furthermore, managing quality is a smart philosophy to manage organizations in a way that enables them to meet stakeholder expectations and needs effectively and efficiently without making a compromise to ethical values

References:

Calvo-Mora, A., Navarro-García, A., & Periañez-Cristobal, R. (2015). Project to improve knowledge management and key business results through the EFQM excellence model. International Journal of Project Management, 33(8), 1638-1651.

Chapter 78: Big Picture of Quality Management. (2018). Getpmpcertified.blogspot.in. Retrieved 28 March 2018, from https://getpmpcertified.blogspot.in/2011/07/chapter-78-big-picture-of-quality.html

Corona-Suárez, G. A., AbouRizk, S. M., & Karapetrovic, S. (2014). Simulation-based fuzzy logic approach to assessing the effect of project quality management on construction performance. Journal of Quality and Reliability Engineering, 2014.

Cross Cultural Competence (CCC) – CCOE. (2018). CCOE. Retrieved 28 March 2018, from https://www.cimic-coe.org/products/conceptual-design/cimic-innovation/advanced-cultural-competence-aac/cross-cultural-competence-ccc/

Harrison, F., & Lock, D. (2017). Advanced project management: a structured approach. Routledge.

Hornstein, H. A. (2015). The integration of project management and organizational change management is now a necessity. International Journal of Project Management, 33(2), 291-298.

Humera Amin, S. Z. A. B. I. S. T., & Ahmad, B. (2015). THE IMPACT OF SOFT TOTAL QUALITY MANAGEMENT PRACTICES ON EMPLOYEES’JOB SATISFACTION: EVIDENCE FROM PROJECT BASED ORGANIZATIONS IN PAKISTAN. Practice and Perspectives, 7.

Ingason, H. T. (2015). Best project management practices in the implementation of an ISO 9001 quality management system. Procedia-Social and Behavioral Sciences, 194, 192-200.

ISO9001:2015 Quality Management System Internal Auditor Training Course-Public Courses-Sichuang MesoWise Management Consulting Ltd.. (2018). Mesowise.com. Retrieved 28 March 2018, from https://www.mesowise.com/en/course/11.html

Leong, T. K., Zakuan, N., Mat Saman, M. Z., Ariff, M., Md, S., & Tan, C. S. (2014). Using project performance to measure effectiveness of quality management system maintenance and practices in construction industry. The scientific world journal, 2014.

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Mir, F. A., & Pinnington, A. H. (2014). Exploring the value of project management: linking project management performance and project success. International journal of project management, 32(2), 202-217.

Quality in project management–a practical look at chapter 8 of the PMBOK® guide. (2018). Pmi.org. Retrieved 28 March 2018, from https://www.pmi.org/learning/library/quality-project-management-tools-7177

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Todorovi?, M. L., Petrovi?, D. ?., Mihi?, M. M., Obradovi?, V. L., & Bushuyev, S. D. (2015). Project success analysis framework: A knowledge-based approach in project management. International Journal of Project Management, 33(4), 772-783.

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