Discuss about the Role of Technology in Increasing Employee Productivity
In the present day scenario, technology is something unavoidable. The advent of the modern scientific technologies has set path breaking records in almost every business fields. Adopting and using the technological tools has proved to be very much useful. This is because the technology driven methods will surely reduce the chancres if error and will make the entire work much more data driven. There will also be sufficient amount of support available in measuring the performance of the employees through the usage of technology. One of the good examples is that of mobile phones and laptops. Particularly mobiles are extremely handy technological device to be used in each and every organization by all the employees. They can often use their personal mobile phones for work related reasons like finding out some information or doing some quick calculations (Mohnen and Hall 2013). Another good example is email, internet calling which can be used for sharing the information in seconds with the click of a button. This not only makes the work smooth but also reduces time and makes the work much more accurate (McNeese-Smith 2015).
The significance of information technology in every level of business is crucial. In strategic and tactical level of business, technology is needed the other purpose of using technology is to increase the productivity of the business. The technology can be used in two different area. One in software and others are in hardware. The factories and manufacturing oriented business uses the hardware technologies and other uses the software’s. The industries were the technology is incorporated are growing at a faster rate (Holzer 2012). Some of the countries like Japan, Korea and China has been dramatically influenced by technology (Mohnen and Hall 2013). The standard of living is also influence by this. The technology has also provided a competitive edge to those countries. Thus helping in creating a better workforce for people. The most important part of technology is to act as a stimulator in increasing the employee productivity (McNeese-Smith 2015).
According to the National Bureau of statistics UAE, population reached 8264 thousand people and the growth rate of people is near 0.5% in UAE. According to the estimates of the International Labour Organisation (ILO), the rate of employment and participation is approximately 80%. In addition, they are aged above 15 years and above (Economy.gov.ae, 2017). The average age of the population is less than 30, which gives them a proper advantage compared to other countries. The unemployment rate declined and size of workforce level increased by 4% in the next years.
Figure: employment estimates and size of wages in Abu Dhabi
Source : Economy.gov.ae, 2017
The laws regarding usage of technology the structures are quite in favour of the system innovations. The law of data protection, electronic identity laws are supportive of Information and Communicative Technology. Internet broadband and lines are 1104996 according to the data of 2014 (Economy.gov.ae, 2017). The support is enough in context of information and technological applications. The support and electronic commerce movement in the country is legal and legitimate in nature. The evaluation and technology is primarily given in the transport sector, water, space, health and education. Every year the national strategy for innovation invests around 14 billion dirham in innovation and media management sections (Singh 2015).
Figure: Number of internet users
Source: United Arab Emirates, The telecommunication Regulatory Authority June 2015 data
Employees are crucial part of business when it comes to increase the productivity. Nowadays technology has affected the productivity in gauging all the aspects of their productivity in workplace. The performance of any business function depends on their performance in workplace (Mohnen and Hall 2013). This aspect of productivity measurement is also highly affected by technology. In addition, remote works are also picked by technology that were very difficult previously. The most commonly used technology in every department are internet and mobile phones and laptops. This is mainly usage of information technology.
Information storage and processing is the basic work of IT technologies used in the workplace. Organisations use the information and store them to use it further in favour of organisation. The place where this kind of information is processed is computers, building communication networks and tools, fax machines, data storage and applications (Bloom et al. 2016). The application of IT in can be in two categories.
To gauge the productivity of the company, it must be measured. The main criteria are to check the development of the technology in companies too. Efficiency measuring is also part of this process (Bhatti and Qureshi 2007) . Efficiency in technical part and allocative efficiency in profit maximisation of the business is also purpose of measuring this. Cost saving and measuring the input is main purpose of productivity measurement. Measuring the quality of the productivity is also part of the process (Singh 2015).
Using the performance metrics in the context of IT operations, the software tools are needed. Not only managing but also improving the performance must be incorporated in the process of business development. The functions or process where IT is needed
The technologies used in checking performance are APM, App dynamic, Steel Central Performance management system and control, Compuware APM, BMC software APM, JenniferSoft APM, Lucierna, ExtraHop, CA application Performance Management (Bloom et al. 2016).
To set the goal of the employees it must be a derivative of company goal. The productivity of the company should be decided and then it must be communicated to the employees. Using historical data and based on the traffic of the employees and their future goals. The key initiatives to estimate the improvement and growth experiments are a part of goal setting (Bloom et al. 2016). To evaluate against the peers it must be in a form of comparing the data. To quantify the improvement the records of evaluation and monitoring must be given emphasis.
Aligning the objectives of the company with the ultimate goals of increasing sales. The increased operating margin also should be aligned with the performance expectations.
To improve the measuring impact of different daily activities in the company the SMART goals must be incorporated. To increase the SMART activities the following things must be considered.
Specific – the target for the area of improvement must be specific
Measurable – Quantifying the numerically decided target is measurable conditions or known as KPI’s in change.
Assignable – to take decision based on the achievable goals in a company
Realistic – setting goals realistically as well as the based on the resources available in the company.
Time related – specification based on the time allotted and measured (Maduka and Okafor 2014)
Using the digital tools it must be given emphasis. According the central Bureaus statistics of Abu Dhabi the usage of the evaluation and monitor system of the company is used more than 63% of employers. The advanced technologies and performance improvement are given by data driven software mentioned above and artificial Intelligence applications (Dul and Ceylan 2014). It helps in particular actions regarding performance management and colleagues with new knowledge. For example, crowd source technology helps in collaborate among the co-workers and customise the objectives as well as provides real time visibility among each other’s progress report (Koopman et al. 2012)
Research methodology refers to the process of conducting the research and before that interpreting the problem statement of the company or department of doing the research. The appropriate method selection and based on the objective of the study, conclusion must be drawn. The research questions are highlighted in the beginning of the research and aligning the goal is needed (Mackey and Gass 2015). This research is based on getting the overview of the employee productivity and how it is affected by Information and communication technology (ICT). The area focused to be researched is selected as the performance management and measuring their productivity. The process of this research will be followed in a qualitative way.
Here the research philosophy comes first in the first step of research onion. This is dependent on the parameters that are expected to become the variables of expected outcome. The employability factors will be gauged in the economic department of Abu Dhabi. The positivism is expected in this research and variables required to be maintained on the response that will be taken from the employees performance of the company (Silverman 2016). The insight analysis of the department’s performance can be better conducted if the moving forward is pursued with positive approach.
Research approach is in the second process of building a research methodology. In this particular research, inductive way of research is selected. This process will include the observation, data collection and data analysis, keeping in mind about the theories or the conceptual framework done in literature review (Panneerselvam 2014).
Research design includes the way the research will be designed and done. The exploratory, descriptive and explanatory way of research is the main process of this research. The exploratory way of research includes the identification of background of the information, research questions, data collection and analysing based on the objectives of the study (Flick 2015). The descriptive way of research is mainly based on the problem statements that are gathered at the initial stage of research (Panneerselvam 2014). Here the findings and conclusion will be based on the objective of checking the role of technology in employee performance management. The dedication and attentiveness of the expected outcome of the process will be based on the economic development department of Abu Dhabi.
The data collection process includes primary and secondary way of research. The emphasis will be on the primary data collection for more authenticity of the information gathered (Taylor et al. 2015).
To get the information on their performance management that are impacted by technology the primary data will be collected from the employees in Abu Dhabi’s economic development centre. The employees will be surveyed on their perception of their own performance using the Information technology using laptops and mobile as well as the internet and broad brands utilisation in the workplace (Smith 2015). Managers will be surveyed based on the software they use and how they think this helps them in evaluating and monitoring the performance of their employees. The SMART measurements and utility of the output from the software helps. The primary data will be more valid and reliable (Miller et al. 2012).
Sampling method is crucial to be considered and getting the response while conducting the survey. Between the probability and non-probability, sampling method the probability sampling method will be selected for these research outcomes. The probability sampling will be used for standardising the deviation of the research, which will be done basically in the process of data analysis of the research (Taylor et al. 2015).
For conducting the study, 90 respondents will be selected form that department and interviewed in the process. The questions will be close ended for the 80 of the selected employees in checking their statement in the process and 10 managers in identifying the performance managements in the department.
Information technology is induced in the core process of the departments as can be predicted. The accuracy of performance management increases in using the Information and communication technology. Using SMART process, it can be said that this concept is very useful for the department and enhances the quality of management. Improvising the process is also part of this management. As from the economic report, it is seen that internet and other digital technologies are very much used in the entire department. The measurements are more data driven and can be used pin motivating the employees too. The usage of that has provided them with a competitive advantage that cannot be ignored. The efficiency and effectiveness of the department is also predicted to be increased in incorporating performance management software getting data driven idea on employee’s performance.
Timeline
Conclusion
Thereby, it can be concluded that technology has a major role in to play in the industrial sectors. However, it must be kept in mind that just as technology is very much helpful in making the work of the employees much easier. The qualitative method has been used in this research analysis in order to collect the data. The primary data collection method has also been used in order to gain information from the economic department of the economic development of Abu Dhabi. The resultant available from this research is that technology really has a major role to play in speeding up the work of the employees. It will enable to make the work very much faster and without any error. Hence, technology must be utilized in different aspects including the employee performance measurement.
References
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Bloom, N., Draca, M. and Van Reenen, J., 2016. Trade induced technical change? The impact of Chinese imports on innovation, IT and productivity. The Review of Economic Studies, 83(1), pp.87-117.
Dul, J. and Ceylan, C., 2014. The Impact of a Creativity?supporting Work Environment on a Firm’s Product Innovation Performance. Journal of Product Innovation Management, 31(6), pp.1254-1267.
Economy.gov.ae. (2017). Cite a Website – Cite This For Me. [online] Available at: https://www.economy.gov.ae/EconomicalReportsEn/MOE%20Annual%20Report%20English%20-%202015.pdf [Accessed 7 Nov. 2017].
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Hamzah, H., Suryadi, N. and Hamzah, Z., 2016. The Effect of Wage and Incentive on Employee Productivity Viewed in Islamic Perspective. Scientific Journal of PPI-UKM, 3(2), pp.65-70.
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Singh, K., 2015. Leadership Style and Employee Productivity: A Case Study of Indian Banking Organizations. Journal of Knowledge Globalization, 8(2).
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